Book Alamo car rentals in Vancouver

Cons: The garage you pick up the vehicle in is dark so it is a bit hard to examine the car prior to picking up. But would not deter me from renting from them again.

Cons: Booked a full size. They never told me they don't have one. When I go to parking lot, they hand me over a compact (still without telling me). When I ask for full size, the day we will "UPGRADE" you to minivan. Sorry, that's not an upgrade and you could have at least told me that you don't have car I won't.

Cons: Booked a vehicle to pick up AT airport, turns out it was not at the airport but 20 minute train ride into downtown Vancouver. I booked to pick up the vehicle at 3 pm, however the downtown location closed at 3 pm and left us with a dark desk and no way to find a vehicle. When I booked it, the online page should have warned me that that particular office closed at 3 pm. No calls were made to us to find out if we were on our way or what had happened. Luckily a gentleman at the convention center onsite helped us find the last vehicle for rent in the area and we paid more and got a tiny car, but it was a vehicle and we did not have to stay the night in Vancouver. Being such a large company, I would think the website would have warned me that our pick up time and the closing time were the same and I would have researched further. Won't ever book with Alamo again.

Cons: It was hard to find the location of the Alamo desk, so finding the place to pick up was tough.

Cons: Hard to get in touch with customer service while on the road. Only email I found online was to the US branches - they were fast and helpful, but would be better if Canada had their own service email printed on the rental-papers because things are different from the states.

Cons: There was only one agent on duty at 10:00 AM on Friday morning when a two cruise ships docked. It took over an hour for her to process all the people wanting to rent cars. She was definitely overworked, and doing the best she could, but the line was very long and the hour wait was not acceptable.

Cons: Not much

Cons: Did not even end up renting the car, was not informed of the hours for pickup, arrived 15 mins after scheduled pickup and booth was closed, called several times and could not get through to anyone.. Hoped I was not gong to be charged but now seeing full rental and insurance charge on my credit card. Just got off phone with customer service who said this is a non cancellation fee for booking and not showing up in time. Will not be using this service again