Reviews for Hertz in Vancouver
- All reviews 100%
4 Nov 2017
Pros: Staff were great. Friendly and helpful
Cons: The car we were given had no heated seats, or rear view camera. It was very basic. It fulfilled it's purpose though.
25 Oct 2017
I needed to go outside of airport to pick up the car.
Pros: Staff there were awesome and helpful. Which was outside of air port.
Cons: I booked for yvr airport location. Car was rented 5 mils from airport. Person at herz on airport location was rude. She said I need to pay $50 extra a day if I want to rent car from airport location. So I needed to take taxi to go to another location. I would say you should not trust herz at airport location in future.
23 Oct 2017
Great rental, but inspect the heck out of those cars.
Pros: Good car, good condition, flawless to operate.
Cons: I did an inspection but missed one thing that was broken (the lower guard on the bottom of the front of the car). There's no way I would have seen it in a normal inspection (who knows to inspect that? It looked normal) and didn't come from me. I'm afraid of what it'll cost me. At least insurance will probably cover it, but it's a hassle and shouldn't have happened.
23 Oct 2017
Poor customer service, Poor communication, Poor advice
Cons: Called contact center to see if possible to change pickup location without changing any other aspect of order and if not to leave as was. Put on hold half hour, transferred to someone who had seemed to think wanted to place new order, transferred back but that person suddenly was feeling very ill and couldn't continue call but i would be "called back". Never contacted, checked online and lucky i did as apparently my reservation was now cancelled but had no notifications. Called back, apparently this person couldn't actually access the order but said was still there, transferred, this person did confirm was cancelled, reprocessed at a higher price. When picked up, didn't know i was coming, I asked SPECIFICALLY if car had winter tires as they are a legal requirement in the area i was going to at this point in the year. Told all weather tires were the same thing. Hit heavy snow in the high mountain passes - Those tyres are not the same at all. Ended up in a dangerous situation because Hertz had not adhered to the local laws and outfitted their cars appropriately. A terrible experience from start to finish.