Book Hertz car rentals in Vancouver

Reviews for Hertz in Vancouver

Recent reviews

Traveler rating

Wonderful

17

Very good

8

Good

0

Okay

3

Fair

2

Mediocre

0

Poor

28

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car was dirtyrented a car

2.0

I paid for a car and one wasn't available, so they cancelled the day before my trip and did not offer any assistance.Reviewed 26 Sep. 2023

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2.0

The bus was delayed slightly (under an hour), so my rental was canceled. There were no vehicles left or effort to assist. We ended up calling the nearby enterprise and doing a same day booking direct since Hertz canceled our rental before we even arrived. I’d walk to the enterprise before attempting to book here again.Reviewed 17 Sep. 2023

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2.0

I didn’t get the car, because there weren’t cars available and I had to cancelled my plans.Reviewed 29 Aug. 2023

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4.0

I liked that they accommodated by request to pick up the care earlier than originally booked. Albeit for the price of renting it for one more day. I did not like that * the car I got warned that an oil change was required right from the pick up and all through our holidays. Turns out the regular car inspections had already been delayed by nearly 10,000 km (needed at 30K, we got the car at 38K). * when calling them, it always took several attempts to get through, the connection was always spotty * upon pick up, a sequence of "just 5 minutes", "just another 20 minutes" resulted in waiting nearly an hour for the car to be readyReviewed 14 Jul. 2023

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4.0

Pick-up and drop off process was slow. Car was dirty inside.Reviewed 2 Jul. 2023

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2.0

Absolutely horrible customer service. They did not honour our reservation or give us a car. We were kicked out of the rental agency even though we got charged the full cost of the rental. Never renting with Hertz ever again.Reviewed 19 Jun. 2023

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2.0

They didnt let us leave with the carReviewed 24 May 2023

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10.0

Great experience throughoutReviewed 9 May 2023

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2.0

They did not adequately inform me about after hours drop offs and no one answers the costumer support number at the rental location. The following day they reported that there was damage to the vehicle, but I had no incidents and have 4 witnesses who can attest that they saw no apparent damages to the vehicle while I was in possession of it. I tried to get this sorted but again, no answer to the number so I had to go in person. I booked insurance through kayak/allianz, which required me to have an estimate of the damage to make a claim. Hertz requires me to have a claim number to give me an estimate. I have been in this loop of calls, holds and frustration all day. In person, they only had one person who was able to assist me, and he also had to assist any other customers who came in, which made my wait much longer. All in all, I have wasted an entire day for damages that occurred unbeknownst to me and when I tried to work with them to sort it out, they sent me on a wild goose chase with little to know customer support.Reviewed 14 Mar. 2023

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6.0

The original rental was supposed to be picked up from the airport and you changed it on me to downtown. I did not realize that until I arrived in Vancouver. You had put that on the original document, but I did not see that initially.Reviewed 2 Mar. 2023

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8.0

Upscale on the insurance but very nice otherwise. No problem renting with European driving license or debit cardReviewed 12 Feb. 2023

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2.0

Legitimately the worst customer experience I've ever had. Turns out it was the manager of the branch. I'm truly shocked with how she behaved toward me. I'm really not a confrontational person, and was not doing anything to illicit her response.Reviewed 6 Feb. 2023

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• Can I get a free car upgrade from hertz?

  Yes. For you to qualify for a free car upgrade from Hertz, you’ve to book a vehicle for five or more days from any location in Vancouver. To get the upgrade, make sure to contact officials at KAYAK who can facilitate the whole process for you. The nature of the upgrade will mostly depend on the kind of vehicle that you rented in the first place. So, if you book compact, you will be eligible for intermediate upon an upgrade. For those who booked an intermediate package, Hertz will upgrade them to a standard package. If you book the standard package, you will be entitled to a full-size package.

• Does Hertz offer convenient payment solutions?

  Yes. Actually, the goal of the company is to make your experience in Vancouver as pleasant as possible. This is why the company offers various payment options that you can take advantage of. Some of the payment options available to you include credit, Visa/or mastercard. However, if you would like to make a payment by way of cash, there is nothing to stop you since the company also accepts cash payments.

• What are the requirements for a first time renter?

  For you to rent a Hertz car in Vancouver, Canada, you must be at least twenty-one years of age. For first time renters who would like to make a payment through a debit or a credit card, and also live in Vancouver, the company might require some additional identification. For instance, you will be required to provide a debit or credit card that is registered in your name. You might also have to provide a current proof of address. You will also have to pay renter bond of C$ 686 for passenger vehicles. 

• Has the Hertz rental car policy in Vancouver changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Vancouver?

  On average a rental car from Hertz in Vancouver costs C$ 61 per day.

• What is the most popular rental car from Hertz in Vancouver?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Hertz in Vancouver.

• How many car rental locations does Hertz have in Vancouver?

  Hertz has 6 rental locations in Vancouver. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Vancouver Intl airport (YVR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Vancouver Intl airport (YVR)?

  Yes