Reviews for Hertz in Vancouver
- All reviews 100%
26 Jul 2017
Cons: The drop off at the hotel wasn't clear or well marked.
8 Jul 2017
Great - other than drop off
Pros: Easy pick up. Great quality.
Cons: When we dropped the car off (during the night), the drop box for the key was very confusing to find and I was confused as to what paperwork I was to let with the keys.
4 Jul 2017
Very easy to rent a vehicle.
Pros: Employee's were friendly and helpful
Cons: It was a little difficult to find the rental location. We did not see any signs for the car rental locations until after we were out in the parking lot.
19 Jun 2017
Pros: The car was very nice - clean, newer and worked well. Drop off was easy.
Cons: 1. When we picked up the car, the driver had to be the name of the person who made the reservation. I had intended for my husband to be the driver, but since I had used my own name for the reservation, I had to be the driver, which I was not comfortable with. We have never before had this experience and we have rented many cars in the past. We were told the only way to change the driver is to cancel the reservation and start all over again with a new reservation. As we had arrived at 9pm and it was getting late and we had had a tiring long day, we did not want to start all over. 2. Another thing we found annoying was that there were $103 of additional taxes and fees we had to pay upon pick-up that we were not advised of when we made the reservation. When I reserved the car on line, it was because Hertz seemed to have the lowest price. With the additional $103 that we ended up having to pay, it was probably the most expensive of all of the companies. And this was not for additional insurance or anything like that. It was taxes and fees slapped on. The attendant said it had been in the small print. Again, we have never before had this experience with a rental car. Usually, the price you see in the large print is the price you pay and no more. Because of this, we would not rent from Hertz again.