Find reviews that mention:
10.0
Pros:The pick up was very easy and the car was spotless. The person that checked in the car when I returned it was really sweet and friendly.Reviewed 2 Dec. 2020
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8.8
Cons:Parking area at drop off a bit unsettling... not all elevators operate (M level locked on weekends), having to use specific ones, which I was not aware of prior to drop offReviewed 9 Nov. 2020
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10.0
Pros:Great service, ease of getting the car, friendly staffReviewed 3 Nov. 2020
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7.6
Pros:At pick up, she was not aware of the insurance I had with an external company which I booked through kayak and kept trying to sell me more insurance which was annoyingReviewed 19 Sep. 2019
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6.4
Pros:Drop-off was great.Cons:I'd been told that the pick-up spot was at the airport but it turned out to be quite a ways away and we had to take a cab to get there. The clerk sent us to the wrong parking spot for the car and we had to find it on our own. There was a disconcerting "thud" noise and jarring when idling.Reviewed 17 Sep. 2019
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2.0
Pros:NothingCons:Everything - reservation system was misleading - called to verify reservation and was lied to - staff at the Richmond BC location was terribly and incredibly rude - will never use the Kayak system again to reserve and will NEVER EVER use Avis againReviewed 18 Aug. 2019
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9.2
Pros:The staff was great.Reviewed 12 Aug. 2019
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3.2
Pros:SeaTac drop off was easy.Cons:I chose the Downtown Vancouver pickup location to save time. I waited 1.5 hours in line to get the car. Do not rent from the downtown location if you are under any sort of time constraint!Reviewed 17 Jun. 2019
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2.0
Cons:Maybe have proper hours of operation posted online. Showed up at 5:30pm since it said they closed at 6:00pm. Turns out they close at 5pm on every day other than Friday (I believe). Thanks for the $240 cab ride to Whistler Avis!Reviewed 17 Jun. 2019
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7.6
Cons:They did not have the compact car we expected however they compensated us for it. The customer service was excellent.Reviewed 12 May 2019
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6.8
Pros:Good pickup and drop off experiences. Reasonable and competitive pricing.Cons:Car interior was not adequately cleaned prior to my pickup. Found loose trash and food (apple core, rice, etc.) under passenger seats.Reviewed 17 Oct. 2018
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2.0
Kayak screwed up my booking twice.Pros:NothingCons:Kayak switched the location of my rental from Vancouver airport to another location so the booking was uselessReviewed 11 Sep. 2018
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