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10.0
I got problem when picking the car. it rumbles seems chassis issue from bottom. I immediately went back and talk to avis representative. he checked and drove for 2min and back confirmed issue, he immediately replaced a new honda odyssey van for me. the honda odyssey was super clean, quiet, new(1K+ miles). though I wasted some time due to this incident because I was in a hurry to drive to airport, I am very happy with the customer service, he made me feels very comfortable and in warm hand.Reviewed 7 Jun. 2023
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8.0
Incredibly busy at pickup but friendly, maybe arrive early . Dismissive when returning the car.Reviewed 8 Aug. 2022
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10.0
Friendly and helpful staff. Easy pick up and drop off.Reviewed 18 Jul. 2022
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10.0
Super easy pick up, very accommodating and professional staff, and a great car for the price!Reviewed 31 May 2022
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10.0
Truly wonderful car. Really quick and helpful service.Reviewed 12 May 2022
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2.0
Since we were dropping the car off after hours we were supposed to leave the keys in the box. When we got there the box was not there, and there was no note with instructions on what to do instead. We ended up having to come back in the morning to deliver the keys. Additionally, our teller did not explain the terms of the agreement, and we ended up being charged much more than needed on gas. They did upgrade our car to an SUV which was nice, but not a great experience overall.Reviewed 30 Apr. 2022
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10.0
Pickup was perfect, drop off was rude the guy jumped into the car while my wife was still in the car still trying to get our belongings, had a bit of attitude about it when I said I wasn’t finished and that he wanted the odometer - it’s still covid…Reviewed 18 Apr. 2022
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4.0
i book a santa fe and was given a BMW X1 which has 25% less storage capacity. usually this doesn't matter but for a ski trip, it made a huge impact. i was offeredReviewed 10 Mar. 2022
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10.0
good priceReviewed 16 Feb. 2022
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10.0
great agent at the Avis counterReviewed 30 Jan. 2022
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8.0
Good car ( with upgrade)Reviewed 31 Dec. 2021
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10.0
The staff at Avis were incredibly friendly and knowledgeable. The car they gave me was clean, new, very comfortable, and well maintained. I would have preferred not to have a maximum daily mileage, but I know that limitation helped keep the costs of the rental down.Reviewed 20 Sep. 2021
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