6.0
The big disappointment was the wait to pick up the car. The line was 50 to 60 people deep and there were only 5 or 6 agents helping. But the real problem was that only one of the agents seemed to be working hard to move the line. A middle-age African American woman was the only person working with a sense of urgency, everyone else was just in super-chill mode and sometimes just milling around. I waited longer than 45 minutes to pay for the car. The car/SUV was clean and full of gas, but I had a hard time getting some of the features to work. It appeared to be stuck downloading something and we could never get the screen to come alive. It wasn't terrible but the people at the counter could have done a much better job.Reviewed 23 Oct 2025
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2.0
The original contract was not honored. Was higher price. Return did not give back difference as indicated. A pet charge was assessed a week later w no examination on site. No pets were in the car.Reviewed 21 Oct 2025
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2.0
Representative placed me in the wrong SUV. Before I exited, the lady at the booth stated I was in the wrong car and I needed to return the car. This was only one upgrade in cars, so I thought the best customer service courtesy was to keep me in that car since I had done all the paperwork for it. They would not do it, but required me to switch SUVs that required at least 45 minutes of additional time.. Since it wasn’t my error and it cost me unnecessary time and effort, Avis could’ve been apologetic, courteous, and thoughtful by letting me stay in the equinox rather than switch to and escape.Reviewed 6 Oct 2025
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2.0
The staff did the best they could given a horrible overbooking situation. 2.5 hour wait in line to pickup my vehicle, which they didn’t have. Luckily they were able to find a full-sized truck instead of the Tacoma I reserved. I wasn’t charged for the upgrade, which was good. Unfortunately, it smelled like Willie Nelson and Snoop Dogg had a smoke session in it. I had to take it because I was moving my daughter out of her college apartment, and needed a truck. I was stressed about getting pulled over by the cops until I returned it. Terrible experience caused by greedy (mis)management overbooking. Again, the staff did the best they could with the situation management created.Reviewed 13 May 2025
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10.0
The only thing I did not like is that I have not yet even emailed a receipt for the car’s return.Reviewed 23 Apr 2025
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10.0
Customer service desk in Atlanta leaves a bit to be desired. Woman at the desk never looked me in the eye. No joy in her voice, no emotion at all. Not sure if she was at the end of her shift or what, but seemed more concerned about what the lady next to her was ordering for dinner.Reviewed 20 Jan 2025
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2.0
90 minute wait on a Monday at 340pm. Three workers taking up to 10 minutes per customer with about 50 in line. To make matters worse, I looked at every single other rental car agency's line at ATL and most were just walk right up to the counter, or literally 2-4 customers in line vs Avis' 50. But the Avis system would not let me cancel the reservation ("free cancelation" that I could not use via their website). Absolutely pathetic and would not use them again if the car was free.Reviewed 11 Jan 2025
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2.0
Charged me extra for gas when I returned the vehicle full of gas. Wasted my time trying to convince me to add on unnecessary insurance.Reviewed 4 Dec 2024
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6.0
Was able to book on short notice. Counter agent was good, but I did get charged for insurance I didn't want. Am seeking reimbursement. They needed more agents-long line and wait. Reserved a Camry, but got a Ford Escape with 72k miles. Expensive rental. Didn't have my Wizard # with me; they wouldn't take it later. The car had a steering wheel issue-kept sticking each time I moved it.Reviewed 14 Nov 2024
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2.0
The staff was nice… until I realized it was only to sell me all the options I didn’t need. They surcharged me and I’m trying to get it reversed. I would not recommend. I feel ripped off.Reviewed 1 Sep 2024
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2.0
Counter workers at Atlanta airport are in their own world. Line of 7-8 people and they sat there for 20+ min not helping any customers. Once they finally decided to help, the coordinator I worked with was rude and unpleasant. When returning in Birmingham, it was a similar experience. First and last time I will rent from Avis.Reviewed 3 Aug 2024
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2.0
They did not have any cars available! Terrible to plan to rent and go to all the trouble to get there and NOTHING. There were dozens of people standing outside because they had no cars. Obviously, a terrible management of their online reservation system!! BADReviewed 24 Jul 2024
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