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2.0
horrible 0/10 and i still didn’t get a full refundReviewed 16 May 2023
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2.0
Desk assistant loaded the rental with obscure insurance charges - Personal Accident Insurance, Personal Effects Insurance and RSN (which I have never heard of) without asking us whether we wanted it and without telling us that he fad marked them as if we had accepted them. Unfortunately we were so jet lagged and my wife (who signed) was suffering extreme pain due to Lymphoedema did not realise. The desk assistant had an impenetrable accent and whispered so we had extreme difficulty understanding him. We only realised that all these extras had been added when we received the bill at the end of the rental which is 50% higher than the amount that we prepaid. My wife is registered Avis Preferred but this was ignored and we were assigned the crappiest vehicle that there ever was which had not been cleaned and the carpet on the drivers side had a hole in it through to the metal. The car had numerous dents and scratches. My recommendation would be to read the reviews for other car rental companies and take your business to a company other than Avis.Reviewed 8 May 2023
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2.0
they did not have the category of cars we paid for and did not lower the charge for us. we feel cheatedReviewed 30 Apr. 2023
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2.0
Avis website allowed us to make a reservation but when we got to the location they said they had no cars available but that’s after they ignored us and others waiting for at least 10 mins. Horrible. We will never use Avis again.Reviewed 24 Apr. 2023
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2.0
Since there was 6 of us with suitcases, we rented a Suburban and when we went to pick it up, there was none available. When I gave her my name, she kept looking at the sheet that was in front of her. I asked if there was a problem and she said, yes, we do not have a Suburban available. She excused herself and went to call someone. She came back to let us know that there was a mini van available. So, we had to rent that or would not be able to get to our final destination. We had to put suitcases under our feet and drive like that for a little over 5 hours due to the size difference of the mini van compared to the Suburban. The attendant was very nice and was as helpful as she could be with the lack of inventory. Very disappointed and would not rent from Avis again.Reviewed 10 Apr. 2023
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2.0
They did not have the car that we reserved and had to settle for a smaller car. Avis attendant was rude. Took over 30 minutes to get the car. Car was not clean and was not full of gas so we had to stop and fill and then stop a 2nd time. The delay in getting the car made us late. I will never use Avis again!Reviewed 2 Apr. 2023
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2.0
My car rental reservation was cancelled the morning of pickup and not a single available car could be found within a 25 mile radius of the Atlanta metro area. What a nightmare! NEVER again!Reviewed 5 Mar. 2023
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2.0
You made our reservation at the wrong location. We made the reservation for the Atlanta airport but you all switched it to a location 35 minutes away. And by the time we arrived, the AVIS location at the airport was sold out. We ended up going with another rental company. We won't be using a 3rd party to make car reservations again.Reviewed 27 Jan. 2023
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2.0
I never got a car from this place because the guy said that they didn’t have any cars available for me and their system was down so he couldn’t help me out with anything.Reviewed 17 Jan. 2023
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2.0
Poor communication. Never received a vehicle so I was left stranded. Instead of just telling me a car was not available they strong me along for 24 hours. Busy holiday season and the middle of the Southwest screw up didn’t help the situation.Reviewed 28 Dec. 2022
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10.0
All of the people were friendly and efficientReviewed 14 Dec. 2022
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2.0
I reserved a minivan as we needed room for 7. They called me the day before my reservation was scheduled to say they did not have any vans or large suvs available despite the reservation.Reviewed 21 Nov. 2022
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