Book Hertz car rentals in Atlanta

Reviews for Hertz in Atlanta

Recent reviews

Traveler rating

Excellent

43

Good

28

Okay

30

Mediocre

98

Poor

0

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pick up the carfriendly staff

car was cleanpick up and drop

car availablecustomer service

rented a cargreat experience

wrong locationnever rent

location was closedcredit card

10.0

Cons:Good serviceReviewed 7 Jul. 2021

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2.0

Pros:This was an absolute scam in my opinion. It led me to believe it was at the International Atlanta airport. It was at a private airport. I could not even gain access to get the vehicle. Please contact me to refund my money.Cons:This was an absolute scam in my opinion. It led me to believe it was at the International Atlanta airport. It was at a private airport. I could not even gain access to get the vehicle. Please contact me to refund my money.Reviewed 6 Jul. 2021

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10.0

Cons:The person who rented out the car prior to me smoked in the car and the car smelled like smoke.Reviewed 17 Jun. 2021

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6.0

Cons:Since I've book the rental they keep charging my card with random feesReviewed 15 Jun. 2021

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2.0

Pros:Nothing at all. The car wasn't available at the Atlanta airport. Now I learn I still have to pay for it?Cons:I want a full refund of all expenses.Reviewed 13 Jun. 2021

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2.0

Cons:Everything was terribleReviewed 12 Jun. 2021

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8.0

Pros:I didn’t mind the car switch to an SUV.Cons:The front window wasn’t as clean as I would have liked. And the gas tank was on half.Reviewed 8 Jun. 2021

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2.0

Cons:When we arrived at the car rental, they told us they did not have any cars available. I explained that I had a prepaid reservation. They explained to me that the cars were "basically first come first serve basis". I stated how can this be when I prepaid? She proceeded to fold her arms and tell me "this is the way it is". I've never dealt with anyone more rude from a business. Hertz has lost my business!!Reviewed 7 Jun. 2021

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2.0

Pros:Nothing, my prebooked a rental car and was told I wouldn't get it on time and to always book hours before....that makes no sense.Cons:Everything, this locations was unprofessional and clearly understaffed.Reviewed 2 Jun. 2021

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4.0

Pros:When I was initially given a vehicle that was full of animal hair and cause my allergies to flare up, the location quickly remedied this with a new vehicle; however, the vehicle that I was given as a replacement was not serviced & had the gas light on.Cons:The vehicle that was not serviced ended up being inoperable. All of the tires were filled above the psi noted for the vehicle. The tire filled the greatest amount instantaneously went flat while driving and to others had slow leaks. My trip was delayed and I missed the graduation that I was traveling for. Hertz was unwilling to remedy this beyond crediting a service fee because the rental was not purchased direct.Reviewed 2 Jun. 2021

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4.0

Cons:Office hours were wrong online and the office closed sooner. They didn't call to let us know or check in to see if we had issues with our flights that might delay our arrival. Upon check in, the staff was extremely rude to me and my family and didn’t offer any solutions. They kept saying “I am sorry we are closed”. My reaction was obviously out of frustration because of the long flight and trip to get there but also because of their lack of empathy and care. The Manager suddenly walked in and help but not before accusing me of speaking “loud” to their employees when that didn’t happen. My family was with me at all times, they are witness of my behavior, and now we are waiting in front of a closed office (which wasn’t supposed to be) and an unfriendly staff that provided no solutions to our situation until the manager came. The manager was not helpful right away, her response was also “I am sorry we are closed and we clocked out”. Ultimately, I kept pleading and asking for help, she open the office and finally gave me a car. The car - We got a car that had almost 52,000 miles on it, bad brakes, bad balancing of the tires and something was off with the wheel bearings. The car was dirty inside and out, you would think they had a car cleaned in these Covid times or that they would have a clean car waiting for us since we had a pre-paid reservation but NO, everything inside and outside was dirty and dusty with open bottles of water and trash all over the vehicle. We needed the vehicle and go on with our vacation so we had no choice but to keep the rental as it was. We didn’t feel safe driving it but it served its purpose. We called Hertz to try to exchange or replace the vehicle the day after we rented it and they gave me an incident # to take to a nearby Hertz store which we did but the manager told me they didn't have any vehicles available. So we had to keep the car in the condition it was and try to have a good vacation. Sometimes it is what it is but we definitely feel we lost our money with this rental and will never ever use this service or company again.Reviewed 1 Jun. 2021

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4.0

Pros:The Hertz staff was inadequate: only two. We waited an hour and a half to get up to the counter. Overloaded.Cons:Hertz advertised that their facility was open on Memorial Day. The contract receipt confirmed it.. It was not. We had to drop off the car at the Marriott with a key drop upstairs. No service. This is the new Hertz?Reviewed 1 Jun. 2021

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• Has the Hertz rental car policy in Atlanta changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Atlanta?

  On average a rental car from Hertz in Atlanta costs C$ 100 per day.

• What is the most popular rental car from Hertz in Atlanta?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Atlanta.

• How many car rental locations does Hertz have in Atlanta?

  Hertz has 10 rental locations in Atlanta. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Hartsfield-Jackson airport (ATL)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from Hartsfield-Jackson airport (ATL)?

  Yes