Book Thrifty car rentals in Atlanta

Cons: The customer service agent at the airport, Dijonee Epps, was extremely rude. I travel for a living and can't remember the last time a salesperson was so inappropriate. She even made fun of how I spoke. Unacceptable.

Cons: N/a

Cons: Pickup took much longer than expected

Cons: terribly disorganized--a very unpleasant experience

Cons: Took over 2 hours to pick up my car. It was Memorial Day weekend and they only had 2 people working so the line at the counter was massive and then it was another hour wait for the car after checking in. When I brought the car back, there was no one there to give information about return. When I finally found someone, they said just to leave the car, which I did. When I got my bill later that day, I saw that they had taken 20m to check my car back in and, because of that, charged me for an additional hour. Also a warning that there are no gas stations within a 15m drive of the ATL airport. Make sure you fill up BEFORE you exit the freeway for the airport. Overall, terrible experience

Cons: They overcharged me by $300!!!! Thankfully I caught it and got it adjusted, but they still owe me $41.

Cons: We have to wait 2.5 hours for a car.

Cons: Took almost an hour at the pickup desk.

Cons: We got there, there was no less than 50 people in front of me upset, one of the counter ladies announced that if you have no reservations they have no cars, and even if you have a reservation they may still no have a car for you, they were closing the desk at midnight and opening in another desk. Used my phone to rent with Avis, paid $60 more but had no line and got a Volvo for a car. They treated me with respect, no the way Thrifty treats their customers.

Cons: Car had a shack and no creature comforts.

Cons: they charged the loss damage waiver even if I didn't ask it. Never again Thrifty

Cons: We had to go all the way to the atlanta airport to pick up this vehicle. When we finally found the counter, I gave the rep our business debit card and she informed me that I had to have a round trip airline ticket to use it for the $128 rental. Had to use a credit card. I don't use credit cards so I only have 1 personal one with a small limit. She wanted to put a hold on over $600 for this $128 rental which she could have asked for up front and been paid. Didn't have $600 available so we had to leave without the truck and thus unable to complete our job. We rent U-Hauls and from Avis etc. with this card - no problem, yet we couldn't get a $128 rental pick up truck!!!

Cons: The friendly woman at the front desk unfortunately didn't review the charges with me before I signed. I requested just the basic rental, i.e. no insurance, but she assumed I wanted basic insurance and never clarified with me. When we discovered the mistake it was too late and we paid almost $100 too much.

Cons: When I arrived counter was closed. Went to stand in garage and she tried to send me back to counter. After informing her it was closed she proceeded to argue with me. When I went to my vehicle it was not what I ordered and they did not have any available. When asked to be put into an SUV she said I would have to pay the difference. Waited in the garage over 45 minutes to receive a truck that I ordered.

Cons: We asked to drop off at airport and was assured the location was at the airport. Wrong location was listed and was over 10 miles from the airport.

Cons: After waiting in line for 20+ minutes, announcement was made that no vehicles would be available for 25-30 minutes after check-in, even for those who had reservations. I walked out and had to catch a hotel shuttle.

Cons: They did not have my car. I arrived at the airport at 1am and the Thrifty representative was turning everyone away from the desk saying they had no cars and it didn't matter if you had a reservation.

Cons: So the "Specialty Vehicle" I paid more for was actually whatever vehicle that had too many of--in other words, the most UN-special vehicle in their inventory at the moment, which happened to be a compact car. I pointed this out to the manager, who basically said, "When you gamble (that we'd really keep our word and give you a specialty car), sometimes you lose." So for Thrifty and one manager at Hartsfield, deceptive offers are par for the course and nothing to be ashamed of.

Cons: When I showed up at the desk, I was told I had reserved a compact, which I had not. I was then told I needed to upgrade to the level I reserved and that the third party insurance I reserved online wasn't valid and had to choose Thrifty's coverage. My rental ended up costing twice what I expected. My response from their corporate office didn't address my concerns, either. I'll NEVER use Thrifty again.

Cons: Lady was very rude to give me instructions for video call and afafter all they charged me to much for a gas 9.99 per gallon very bad experience

Cons: Not much of a selection of midsize SUVs.

Cons: Typical rental car bait and switch. Reserve a "large specialty" for the higher large car rate, get there and they say "no you're booked for a Ford Focus we can upgrade you" for what was 2x the reservation price. Never again

Cons: I never was able to get the car and ended up having to pay $615 for an enterprise rental! No contact number for you.guys for a refund either

Cons: Not being familiar with Atlanta airport area, I Couldn't easily find a gas station nearby to top off the tank and had to pay $9.99/gallon.

Cons: The Thrifty representative at Atlanta was rude, when i picked up the car. She was rushing through the details of the rental (and there was no line). She didnt explain all the options up front, i had to ask questions to get the full story.

Cons: car stalled

Cons: Did not have the size car I reserved available. Long wait time at rental counter.

Cons: Walk from rental desk to car, one of the probably the longest for all the companies at the airport's rental facility.

Cons: I reserved my car online for a great price. My pick up time was off by 3 hours but instead of granting me the same price for maybe an extra day the associate said the whole reservation is no good and the new price per day was DOUBLE the price! I was shocked and he wouldn't help me out. Need less to say I rented a car elsewhere for a cheaper price. Wasn't the same price as my reservation but wasn't happy with what was done. Never again!

Cons: Trying to scan us

Cons: I reserved a full size sedan. I picked out one of two remaining cars in that category but at the checkout I was told that there was a Stop/Hold on my car. So I brought it back. While they were looking into it, someone else took my car and left! So even though I had reserved a full size sedan and picked one out, I couldn't get one. Instead they put me in a Nissan Pathfinder -- I don't like to drive SUVs that big, but I didn't have much choice. It was cheap, but not what I reserved.

Cons: The woman didn't show me the bill. She had me sign and charged me $14 a day for insurance. I was traveling to visit my dying aunt. My head wasn't in the moment and I should've checked what I was signing but she purposely didn't tell me the charges. I've been renting cars for 25 years and I've never been overcharged. When I called to complain and explain the situation, the customer service told me they'd reimburse me half the days. Guess what? They did not. So one stole from me and another lied. One thing is for sure, I'll never rent from thrifty/dollar again.

Cons: There could be more car selections for the price range selected. There was only one car for me to choose from on the row that they directed me too.

Cons: I had declined the Liability Coverage; however, the line was crazy when I was there - probably 20 people in line. The agent did not listen or hear me when I declined the coverage and, my bad, I did not check the actual charges before I left the counter. She had added on the $15/day LIS coverage so when I returned the car, was not expecting the exhorbant charge.

Cons: The wait was long at the counter. Too long and the guy was kinda fake nicey.

Cons: I had a situation where my drivers license was missing. I had a picture of it and my passport and I had the credit card used (plus many other forms of ID. They wouldn't honor the reservation even for my coworker who was with me and did have her physical license on her. The were, however, willing to rent us a car at a much much higher rate.

Cons: Hassle to rent

Cons: The people working the front desk were not quite as friendly as they should have been. Furthermore, we picked a car and spent a significant amount time trying to check out with the car and learned that the car we picked could not be rented because it had a mechanical issue. Then, we had to go through the whole process again.

Cons: I didn't like that the checkin person only mentioned two types of insurance - full or minimal- and then argued when we said we didn't want any. She tried to convince us that wasn't a choice. I'm sure she was told by the company to do that which seems shady.

Cons: I got to rental counter they said my rental was cancelled I spent a lot more to get a car and get going

Cons: The only problem was the 20 check-ins before me. We got in line late & had to wait 35 to 45 minutes to get set up. Their rate was so good that I guess everyone wanted to use them. The other car rental places were empty compared to Thrifty.

Cons: Example vehicle in advertisement is not vehicle class actually available. Do NOT step up from Economy to Compact. You will pay more and get the Economy vehicle as your only option. The same appeared to hold true for Immediate and Midsize.

Cons: Charged me $36 for an 11 gallon tank when I pre-paid for the gas. That is almost $1/gallon than pump prices. Also, they were severely understaffed at drop off. No one checked the car in and I had to go catch my flights. Left the keys in the car and hoped for the best.

Cons: I flew to atlanta and back the same day...I squeezed the trip in to look at properties.... when renting the car, I had to go thru the paperwork (which was expected) then had to wait over an hour before I could leave with a car as "they ran out of cars"... I had a reservation - it wasnt a surprise.... ended up looking at properties in the dark and felt like it was a waste of $500 trip..

Cons: I didn't like being talked into pre buying a "full" tank of gas, seeing that it only had 3/4 in it, getting that check out before leaving on my trip, then returning it to find out that I got screwed and they wouldn't credit my card for fuel I never received. Took a lot of time dealing with this and ended up leaving pissed off.

Cons: When I went to pick up the vehicle I was told that it didn't matter what time I returned the vehicle because I payed a daily rate. Then I payed for prepaid insurance which I told the lady at the counter and I was told they did not know what that was and still charged me for their own insurance. The vehicle smelled like an ashtray when I picked it up and when I was leaving I told the person at the gate and they said they'll make a note of it. Then when I returned they proceed to tell me there's and hourly rate and tell me that my rate has been changed to a weekly rate which doubled the price of my rental in total, then when I asked to speak to the manager she comes up and takes care of another customer who came after I was there and then proceeds to tell me she can't do anything about them changing my rate. I will never be using thirty again. Everything about their service was poor. I fly multiple times a month to Georgia and would have given them allot of business but after this experience I will take my business to enterprise or hertz.

Cons: Flight delayed multiple times due to ice on runway. Finally got a flight 8 hours later. Tried to modify car rental, but no one at Thrifty would pick up a call after 15 minutes. On arrival was first told there were no cars. Then that could only honor reservation by jacking up the price, so there were cars. Walked away and called my brother to pick me up. Thanks for nothing.

Cons: Very pushy at the desk trying to get me to upgrade and trying to scare me into buying (even more) insurance coverage.

Cons: The desk agents were in no hurry to process a large line waiting on cars. It took around 45 minutes in line to get served. They try underhanded tactics to get you to purchase the additional insurance and gas. The vehicle was very dirty on the interior. We wiped it down with a wet-wipe and it came away dark. We won't rent from Dollar/Thrifty again. There's a reason they were the low-dollar option in Atlanta.

Cons: Price

Cons: Very long line to pick the car up, it took an hour.

Cons: When I set up my reservation on Kayak, I was quoted $110 total after taxes. However, when I showed up the next day (on the first day of our vacation) to pick it up, the cost was just over $230. There is no excuse whatsoever for that, and it left us with no car for our vacation. We spent the entirety of it using Uber everywhere because of that horribly misquoted price. It is unlikely that we will be using Kayak again after that incident.

Cons: Took forever to get the car and had to wait 15 min to drop off

Cons: I arrived at Atlanta Airport 11:50 PM this past Tuesday night and no one was manning their counter at the Atlanta Rental Center unlike the other companies. After banging on the counter and wandering around for 15 minutes seeking help I finally someone who informed me that their garage booth was located at the other end of the facility. My treatment there was fine. However, I informed the representative that no one was at the main "Rent - A - Center (?)" booth and no sign was there directing customers to the garage booth. She said that was clearly unacceptable and that 2 people should have been there. This was a big inconvenience especially after arriving from a long flight. The rest of my experience was fine and the Thrifty representative in the garage booth could not have been nicer and helpful.

Cons: Nothing

Cons: Immediately assessed a fuel surcharge upon arrival and assessed an additional day. I showed the receipt for fuel and the surcharge was removed, but they still assessed the extra day, which was ridiculous as the car was returned on time, their agents were just too busy to get to the car.

Cons: Like all car rentals, slow pickup process. That takes way too long. Car a bit dirty. Only had 1/4 of a tank of gas. Impossible to judge gas to pump so returned it with 3/4 of a tank. - of course I don't get money back for giving thrifty more gas. - At return lady was condescending, "Baby, you forgot to fill it up & we gonna charge you $10/gal". So far I haven't experienced a great customer service car rental.

Cons: Nothing really, but on return took awhile for agent to show up. Wasnt sure if i should wait or just go. Minor prob.

Cons: I didn't like the fact it was the wrong location and there were hidden fees