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2.0
I made a reservation. When I arrived, Thrifty had the longest line (at least 25 people) ...with others standing/waiting on the side. One of the staff members stepped out and addresses everyone in line to inform us that there would be a 2 hour wait to receive a car once you fulfilled your reservation. I kindly slipped out of line and went to Alamo instead. Barely any waiting and they had me in a car in about 5-10 min (including tome standing in line).Reviewed 8 Aug. 2022
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2.0
Thrifty cancelled the month-old reservation the day before. (I think there’s a Seinfeld episode about that…) Worst, they offered no suggestion for a solution, having not even made contact with other Thrifty outlets. They have even said I would struggle to find a car anywhere. Thankfully, I was quickly able to find another company to reserve a car through. Over-renting is not the fault of the on-the-ground staff, but Thrifty itself. They need to reevaluate policies and solutions.Reviewed 31 Jul. 2022
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2.0
Very bad customer service, They did not even have a car to rent after I have booked a car to rent.Reviewed 31 Jul. 2022
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6.0
KIA Sportage smelled really bad inside for all five weeks, never could get the bad smell out.Reviewed 30 Jul. 2022
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4.0
I arrived at 2am and they didn’t have cars and I had to expend the night at a hotel just because I didn’t have the car to go to the city where I was supposed to go at that time. They made me go to the other day to pick up the car and once there I had to wait for more than 2 hours for the car. But they didn’t discount anything on the total bill. Really awful experienceReviewed 25 Jul. 2022
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2.0
Canceled because could coordinate an extention of the rental time on front endReviewed 20 Jul. 2022
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2.0
Made reservation through kayak, but no cats available when I got there.Reviewed 11 Jul. 2022
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2.0
Thrifty turned me away from the counter after my flight was delayed and then rentalcar.com who is the middleman charge me anyways for a rental car I didn’t a rental service that I didn’t receive and refused to reimburse me refund I had a dispute through my bank really horrible experience not happy at all will not use kayak or rentalcar.com ever againReviewed 9 Jul. 2022
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2.0
Didn’t even get a rental car. Got a pathetic text an hour before pickup that they were out of cars. Thrifty was such a scam - don’t overbook if you don’t have the cars, and let people know before they’re leaving for their trip (when they book a car weeks in advance).Reviewed 5 Jul. 2022
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2.0
When i showed up, they refused to honor the reservation. I will never rent there again.Reviewed 29 Jun. 2022
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2.0
Couldn’t even get a car because the line had 100 people and the manager told us that once we were processed with our reservation, it would be an additional two hours before we received our car. So that would have been a four hour wait for a car with two young children. Walked right over to Hertz and got a car right away. Do not book with Thrifty at the ATL airport!Reviewed 20 Jun. 2022
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10.0
The ease of dropping it off and walking away and the great staff who directed me at drop off.Reviewed 13 Jun. 2022
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