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2.0
When we arrived at the Memphis Airport at 0900 with a reservation, we expected to get a vehicle fairly quick. However we ended up waiting for 1 hour and 45 minutes. The lady working appeared to be disinterested with anyones concerns and refused to offer any help. In the meantime I walked to the second floor and saw several vehicles available that were being held for Avis Preferred and were still in the lot when we finally received our car almost two hours later.Reviewed 17 Jul. 2022
review from![kayak]()
2.0
We arrived at 7:00 to pick up a car we reserved at Memphis airport. When we arrived we were told (unapologetically) that there were no cars available, that there was a waitlist 20 families long and that we would get a car as each car came in and they worked down the waitlist. They were flippant about the fact that there were no cars available and when I asked why, her comment was, “they overbook”. We waited about 1.5 hours for a car. We ran into a family that got there around 7:45 and they had the unfortunate luck to not get a car till midnight. Apparently, people that came in after them were turned away at night, carless. Shame on Avis for overbooking!Reviewed 22 May 2022
review from![kayak]()
10.0
Agent was very friendly, recognizing this was my first car rental and guiding me through it.Reviewed 18 May 2022
review from![kayak]()
6.0
Final charge was double original quote because of different fees.Reviewed 5 May 2022
review from![kayak]()
10.0
In Memphis when we picked up our car there was only 1 person behind counter and 13 people waiting in line. Our wait was over 30 minutes to get our rental. The agent was very nice. Easy return also.Reviewed 11 Apr. 2022
review from![kayak]()
10.0
Nice prompt professional serviceReviewed 22 Mar. 2022
review from![cheapflights]()
6.0
Staff at the pickup counter didn't seem very engaged in their jobs. Don't recall anyone acting like they were glad I had chosen AVIS for my rental. Same was true when I dropped the car off.... it was like "ok, see you later"...... I'm used to more enthusiastic, customer focused people at places I stay/rent from, etc.Reviewed 7 Mar. 2022
review from![kayak]()
2.0
Old car, smelled like smoke, interior windshield so dirty I had to stop at a gas station to clean it, unfriendly staff, manual return process forcing me to return to terminal to complete paperwork before I could leave.Reviewed 20 Dec. 2021
review from![kayak]()
10.0
Was great! Pick up and drop off was simple and easy!Reviewed 19 Nov. 2021
review from![kayak]()
2.0
We were supposed to pick up car at 7:00 a.m. made enormous effort to be there on time (cancelled flight day before, very late arrival). Nobody was at Avis desk. Five of us were waiting. Numerous phone calls and checks to other Avis desk. Agents arrived late — so we were delayed by about an hour. Nobody to contact with a lack of agents. The car itself was fine.Reviewed 1 Nov. 2021
review from![kayak]()
8.0
Everything perfect except the fact they charged us for another day for being 2 hours late. 😩 but other than that, great experience!!Reviewed 20 Oct. 2021
review from![kayak]()
3.9
Horrible experience! We scheduled a minivan because we were traveling with three toddlers and needed room for their car seats. When we got there at our scheduled time, the attendant said they were still cleaning our van and would upgrade us to a Ford Explorer that could seat 7 so we didnt have to wait. When we tried to fit the car seats in it, there wasnt enough room at all. We took the Explorer back to them to exchange for the minivan but they said they didnt have any available. I asked them where the one was that we had reserved and they said they must have given it to someone else. I asked if we could get a Suburban or something that would fit the carseats and they said we would have to pay an additional $130 per day. I asked to speak to a manager because we had a car full of people (3 under 3 years old!) that didnt fit in the car they replaced our minivan with.... he said the same thing... after waiting close to an hour, the manager finally went and rounded up an older minivan. We wasted over three hours trying to get the car that we had originally reserved! Horrible customer service!!!Reviewed 6 Oct. 2021
review from![kayak]()