2.0
I showed up to pock up my prepaid car on Monday night and was informed that Hertz was sold out. Even though I had already paid, I did not get my car. I had to get a hotel room and come back mid morning Tursday Shame on HertzReviewed 16 Nov. 2023
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6.0
the pick-up process was not seamless.Reviewed 27 Sep. 2023
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10.0
Girls at the Memphis off were so awesome.Reviewed 21 Nov. 2022
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2.0
Really frustrating. They would not honor the reservation made through kayak because it was made the same day and dropped off in another city (all of which was stated in the confirmed reservation). We had to find a rental with another company. They were completely unhelpful!Reviewed 14 Nov. 2022
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8.0
Pickup took too long and was told once I checked in it would be an hour before a car was available. It only took 15 minutes. Dropoff was simple and easy!Reviewed 14 Nov. 2022
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8.0
The car was good but it was not cleaned before we received it. It was very expensive for what we got. The service was great. Very easy to pick up and drop off.Reviewed 12 Oct. 2022
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2.0
They took 300 $ out of my credit card with no reason and they didn’t send the receive yetReviewed 10 Jan. 2022
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10.0
Friendly, helpful, made sure I had an appropriate vehicle given the icy conditions when I arrived. Easy and friendly drop off.Reviewed 9 Jan. 2022
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10.0
Very flexible when our plans changed due to illness. Great price as well.Reviewed 4 Jan. 2022
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8.0
The agent was swift and friendlyReviewed 31 Dec. 2021
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2.0
When I went to the Hertz counter to pick up my rental car, there were about 10-12 people ahead of me in what seemed like the only rental car company at the Memphis airport that seemed to have a long line. Not sure why this Hertz counter was so busy at 12:00 noon on a Friday but for whatever reason it was a very long line and I had to wait more than 30 minutes to get my car which is unacceptable. I seems like none of the other car rental companies there had more than 1-2 parties in line vs. Hertz.Reviewed 9 Dec. 2021
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2.0
No cleaning, Whole car is smoking smell ,my kids are very suffering, for smell ,they are not comfortable at all ,Reviewed 7 Dec. 2021
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