10.0
tReviewed 31 Oct. 2023
review from![kayak]()
4.0
They offered me an “upgrade” for a way bigger car than I need. I told them we were only two people and didn’t need anything big. They kept misting on the upgrade. It was past midnight and I was very tired and just wanted to get to the hotel, otherwise I would have returned the car. Ended up spending too much money on gas too.Reviewed 1 Oct. 2023
review from![kayak]()
2.0
Everything could have been better! Avis was a total disappointment from the moment I picked up the car in Phoenix. I got charged more than I was quoted, I was given a smaller car. I had a death before driving back to El Paso. I needed to return the car in Tucson instead of El Paso and I was told I would be charged more. I was returning it on the right day, I offered to provide a death certificate and/or any other paperwork to help with the return at a different drop off. NOBODY was willing to help me!!!!!!!!! It was an unexpected death and I needed someone to help me. I was charged over $300 for one day. So sad that a company takes advantage of people in their time of need. NEVER WILL I RENT A CAR FROM AVIS!!!! WILL TELL ANYONE TO NEVER RENT ONE WITH THEM EITHER!!!! I HAVE NEVER ENCOUNTERED SO MANY RUDE, UNUSEFUL PEOPLE IN A COURSE OF 24 HOURS.Reviewed 14 Sep. 2023
review from![kayak]()
6.0
Pros:Pick up was fine--don't typically use Avis so I had to wait in line and they put the hard sale on to accept all the add ons.Cons:The car they gave me had a smell of someone who smoked in it prior to me. Although fine, it was not super clean inside. The warning light for service of the rear park aid stayed on during the rental. The rental did the job as I had a hard time finding one but wouldn't use them again unless in a bind.Reviewed 31 May 2021
review from![kayak]()
2.0
Pros:Car was fineCons:Price at pick up was different than what I booked.Reviewed 9 May 2021
review from![kayak]()
4.0
Pros:Drop off was very easy in chandler arizona.Cons:Pick up took 1 hour 25 minutes at PHX airport. You need more staff now that more people are flying. Gave me and another person the same car. Man at gate had me go back and get a different car in a different spot. He said that was my car. It was a mess and my wife stood outside at the airport with luggage for that 1 hr 25 minutes. NutsReviewed 22 Feb. 2021
review from![kayak]()
2.0
Pros:The manager and staff were terrible, as was their call center. Will never rent Avis again.Reviewed 22 Feb. 2021
review from![kayak]()
6.4
Cons:I was severely over charged for the insurance and haven't been able to reach customer service to figure out why one a one day rental for a compact was $125Reviewed 1 Jun. 2020
review from![kayak]()
8.0
Pros:Staff at pick up were greatCons:The car was not cleaned and it was deffectiveReviewed 21 Feb. 2020
review from![kayak]()
8.8
Cons:Car was "upgraded" at last minute because the one to be picked up was "too new" and therefore "had less luggage space." The alternative upgrade was great. Just a weird comment at pick up.Reviewed 6 Jan. 2020
review from![kayak]()
7.2
Pros:Staff checking in was excellent. Check in at PHX Sky Harbor is always EXTREMELY slow, so always budget extra time, We have found this if we used Hertz, AVIS, or Fox.Cons:Someone had smoked weed in the car and it REEKED of pot. Pretty obnoxiousReviewed 30 Dec. 2019
review from![kayak]()
8.0
Cons:Picking up at the phoenix airport was rough. Signage was not great, and the wait was quite long.Reviewed 9 Oct. 2019
review from![kayak]()