Book Avis car rentals in Raleigh

Reviews for Avis in Raleigh

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2.0

My problem was booking through kayak. It was not clear rental location was not at airport. I went to airport location and waited in line to find out I was at wrong location. We waited an hour only to find out the location I needed had already closed for the night. Lady was very helpful at Avis. Archaic computer crashed 3 times and my dot matrix paper printout had to be hand initialed. Wow Avis is it 1989? No thanks kayak.Reviewed 29 May 2023

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4.0

It is a sad state of affairs that I EXPECT that going to the RDU Avis location means that I will have to endure people who are angry, disinterested in making my day better or at least how well, and people who BRAG about being mean to customers because they can get away with it. On several occasions, the tone has been one of apathy, anger, job hatred, people hatred, and overall angst and woe, and I’m SICK and TIRED of no one forcing the people who are hired that location to suck it up and be kind or find another source of income. They argue, yell at, or demean and belittle customers REGULARLY, and this is the THIRD time in a row that the most extreme curse words have been used by either a customer or an agent there because of an argument. That’s insane, but they are never friendly. THE ONLY PROFESSIONAL AND COURTEOUS PEOPLE ARE THE SHUTTLE DRIVERS, and that’s sad. They are the saving Grace for this location, but they deserve better continuity of kindness once their role is done. Just yesterday when I dropped off the vehicle, the cold agent who approached me said very aggressively, “LEAVE THE KEYS IN THE CAR” I asked, “Do you have to start with that and not a ‘Good Morning’ or a ‘Hello’?” He replied “I’m not the kind of person to be saying no hello” I have asked these people where they think the money comes from in a CUSTOMER SERVICE business. They actually said, “Oh they’ll find a way to pay us either way”. Does it need to made any more obvious that the RDU Avis location’s workers need retraining or need to be replaced with people who actually don’t hate the job? I’m fed up and wish that there were more convenient options that fit my company discount. The Crabtree location is too inconvenient to drop off when my trip is over, and catching a ride in a ride share to and from defeats the purpose.Reviewed 12 Apr. 2023

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2.0

Avis cancelled my reservation just 2 hours before pickup because they didn't have any cars. Zero inventory! I had the reservation for over a week and even checked in the day before with my credit card. Yet they waited until the day of pickup on a holiday weekend to inform me they have no cars! They had to have known that well before. They didn't attempt to find a location that had inventory for me, and instead gave me the customer support line which was completely unhelpful. My 80 yo father had to drive me 2 hours to find a vehicle same day from a different company. If you read the reviews on Google this apparently happens often and some times they don't even call to inform. I strongly suggest you remove the Avis in Raleigh on Glenwood Ave from your listing.Reviewed 8 Apr. 2023

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6.0

The tank was empty. Had no idea how far I could go and being unfamiliar with the area had to get off highway and find a gas station. When I asked about it I was told to refuel where where I thought the fuel gauge was when I got in the van. So I am bringing back on E. I put in one gallon when I reached my destination. The staff was fine. The location far from the airport (Raleigh). The car was semi-clean. I wanted a smaller vehicle but all they had were vans so spent more money on gas.Reviewed 29 Mar. 2023

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2.0

We were not told prior to picking up our rental that there would be a large deposit along with the price of the vehicle. This would have not been an issue had we been informed so we could be prepared. They would also not let us split the payment on two cards. Therefore not being able to pick up the rental before they closed. Like I said, it wouldn’t have been an issue had we been informed prior to driving to the rental location.Reviewed 11 Oct. 2022

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2.0

Rude staff at Raleigh airport AVIS/ Busget. Gave me a crappy car even though I insisted I have a toddler and plan to drive over 12 hours to Canada. USD $315 was charged but they didn’t even bother checking my air pressure.Reviewed 4 Oct. 2022

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8.0

Pickup took way too long. They needed more people, but I guess that's an issue everywhere now. The building was too hot since it was packed with people waiting. The car we got had an issue. It was impossible to get anyone on the phone. I tried the local number, no answer. I tried corporate number, can't get passed the automated system. We wound up driving back. The exchange went very smoothly and the man who helped us (wish I got his name) was very nice. It sure would be nice if there was a hard copy of the manual. Those of us that haven't had a new car in many years don't always know what words to use to 'search' for info on the screen. The return went very quick and smoothly.Reviewed 10 Aug. 2022

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2.0

1.) The vehicle was very dirty. It had not been cleaned, vacuumed or anything. There were cigarette ashes all over and a cigarette butt on the driver's floor mat. Soda was spilled in the rear cargo area, etc. etc. 2.) There was only 1 employee working at the time of pick-up, so he could not inspect the vehicle with us. I had to take pictures and finally went back inside and insisted that he come outside, which he did. (I do not remember his name, but he was very good. In fact, he was the only good experience we had with this rental.) 3.) Florida license plates expired in June (06/22), I suffer from severe anxiety and had to drive an illegal vehicle on what was supposed to be a relaxing vacation. 4.) Vehicle needs front and rear brake pads and rotors. It nearly vibrated us out of the van when applying the brakes going down the mountain. I was actually afraid it was not going to stop a couple of times. 5.) This was my first rental with Avis and it was not a good one. 6.) I called Customer Service about the dirtiness and the expired tags, before I knew the brakes were shot. The customer Service representative agreed to refund me $100 from the Total. This refund has not yet hit my credit card account. 7.) In summary, I paid $404 to rent a dirty minivan with bad brakes that was illegal to drive on NC roads with expired tags. I fulfilled my contractual obligations, but Avis did not.Reviewed 9 Aug. 2022

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2.0

nothing The Avis rep from the location I reserved a car at 3 weeks prior called me at 6:05 pm the night before I was to pick up my car to tell em the location "had no cars". She said I would have to modify my reservation to pick up at another location. I tried the number she gave me and when i selected Modify Reservation from the menu I got an error message and then the call disconnected. I did this 3 times and then tried to call the original rep back and got no answer. Extremely frustrated, I called the customer service number back and chose make a reservation in hopes to speak to a human being. The agent and supervisor i spoke to connected me to a customer service rep named Juan in California who modified my reservation but couldn't 100% confirm a car was available because the location was already closed for the night. This meant I would be flying in to Raleigh North Carolina needing a car to complete the last 2 hours of my trip to another town without even knowing that I had a car available. I wound up canceling my reservation and my girlfriend had to take a day off work and change her schedule around so that she could come and pick me up and know that I was not stuck at the airport 2 hours away. Avis has incredibly poor customer service. It is unbelievable that a reservation can be made for a car and every single attempt to make sure that a car is available for a person is not made. Wiith multiple locations in a city, that agency should have done whatever it took to get a car to the location my reservation was scheduled. This experience was just awful.Reviewed 29 Jul. 2022

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2.0

One hour and ten min wait time to pick up the car.Reviewed 27 Jun. 2022

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2.0

The car that I was supposed to pick up was not available. The lady at front desk (who claims to be the manager) was rude and didn’t care. This is the worst experience and I will NEVER go back to this place for a car rental. I also told all the people in my group who were picking up the car with me what happened and none of them would ever go there!!Reviewed 18 Jun. 2022

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10.0

Everything was good other then the car was dirty when I picked the rental had to take it throw 2 car washReviewed 10 May 2022

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• Has the Avis rental car policy in Raleigh changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Avis will continually update its policies accordingly. Please contact Avis directly for the latest information. You can find up-to-date information on the coronavirus response of Avis here: Coronavirus (COVID-19) update from Avis

• What is the most popular rental car from Avis in Raleigh?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Avis in Raleigh.

• How many car rental locations does Avis have in Raleigh?

  Avis has 3 rental locations in Raleigh. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Raleigh-Durham airport (RDU)?

  No (According to our data)

• Does Avis offer shuttle or airport pick-up services from Raleigh-Durham airport (RDU)?

  No (According to our data)