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4.0
The car itself was a disappointment. Huge chunks of missing paint and scratches made the car an embarrassment to drive, and the interior of the car wasn't that clean either. The gas tank wasn't even completely full on pickup. The type of car was fine, but the upkeep of it wasn't. I also didn't like that during pickup the agent was trying to include extra coverage, which I didn't want or need. I've had positive experiences with Avis in other places, but the one at SLC was disappointing. I'll probably choose another company to rent from when I return to the city.Reviewed 14 Aug. 2022
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2.0
They let me reserve a car with my credit card, but refused to let me pick it up with that same card due to the bank I go through. If the bank is not accepted, the reservation shouldn't have gone through in the first place either.Reviewed 2 Aug. 2022
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2.0
Pickup and vehicle were great. Excessive charges for cleaning at destination were completely ridiculous. Do not recommend this group. We are disputing several hundred dollars in excessive cleaning fees.Reviewed 14 Jun. 2022
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8.0
The car was clean, available as promised. The only suggestion for improvement would be a better check-in process - it took 10-15 minutes to get the vehicle assigned, despite having a reservation. I would use AVIS again.Reviewed 20 May 2022
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10.0
Everything went great. No complaints. Would definitely rent there again.Reviewed 16 May 2022
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8.0
Easy in and out. Friendly staff. Good value.Reviewed 2 May 2022
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8.0
The pick up and drop off was so easyReviewed 29 Apr. 2022
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8.0
I had rented online a Kia Soul for the weekend. Just needed a ride for myself and my son. After waiting for an hour to get the car at the counter I was surprised that they had given me a a Dodge Challenger coupe instead. Totally different from what I had originally signed up for. I considered it a great upgrade as the car had some serious pep!Reviewed 25 Apr. 2022
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2.0
I waited in line for over an hour to pick up a reserved vehicle. People were very nice, after I got to the counter, everything went smooth as silk. After flying, waited in line for over an hour to rent.Reviewed 5 Apr. 2022
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2.0
Picked up my car at Salt Lake City airport and the car had no oil,I had to wait 12 hours for a tow truck and to get another rental. Just horrible service. When I got to Fresno for the drop off the workers were amazing.Reviewed 30 Mar. 2022
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10.0
Convenient pick up walking off SLC airport terminal. Long line, about 30 minute wait. They were overcommitted with number of cars vs number of customers and did not have our truck ready. They promised to resolve the issue in 20 minutes of additional wait and did so in 15 minutes. They upgraded us to a larger truck as a gesture. They did well under the circumstancesReviewed 29 Mar. 2022
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2.0
Waited in line for an hour and 20 minutes for my pre reserved car apparently because Avis was understaffed and didn’t have enough cars. Will not be back. Every other car rental counter had no lines. All signs point to mismanagement and lack of care for the customers.Reviewed 27 Mar. 2022
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