Reviews for Budget in Keflavik
- All reviews 100%
Based on 97 reviews
10 Aug 2017
Get ready for grief when you decline insurance!
Pros: Good car, good price, staff at dropoff friendly and efficient.
Cons: Clerk at pickup was very rude when we declined insurance, forcing us to do so more than once. Then gave vague directions to the car, which took us longer than necessary to find. Dropoff was some distance from the airport so we had less time than we thought.
4 Aug 2017
Pros: Pick-up was quick and efficient.
Cons: Car exterior was dirty, making previous damage difficult to see. Drop-off staff was inattentive and the office felt like some kind of eastern European gangsta scene.
3 Aug 2017
Pros: The car and staff were great.
Cons: The wait to pick up the car was long.
2 Aug 2017
Cons: rental was cancelled due to price differential.
24 Jul 2017
car was good, pickup was very slow
Pros: Budget/Avis has recently gotten in a batch of new cars, so I was just the second driver of the Hyundai that we had. Upgrade to automatic transmission was free as there were no manuals available. The staff was very kind and did not push hard for all the add-ons that some rental agencies will push you to buy (I'm looking at you, London agencies--you're always over-the-top aggressive). English is the lingua franca now; all employees seem to speak English, and I overheard the German-speaking customers next to me at the counter speaking to the Icelandic staff in English.
Cons: Our plane arrived in Keflavik after midnight so I didn't think we'd have a wait. Instead, I waited in line for about an hour. Apparently Budget/Avis is much cheaper than any other agency because the line was incredibly long (even at 1:30 in the morning) and all the other agency counters had no customers.
18 Jul 2017
Pros: Very smooth dropoff
Cons: No issues.
8 Jul 2017
Pros: Airport (KEF) pickup was relatively easy after waiting out a long line, as was dropoff, but see my negative comments.
Cons: Car was not quite the 'equal' of a Suzuki Grand Vitara, having compared them side-by-side, and could have been a bit cleaner. That said, it was fine and did the job. Empty tank option wise in Iceland, Collision Damage Waiver through a third party not explained well, either in the online offering or at the service window but was not needed, thankfully. Budget Personnel at KEF were great, but their check-in office was swamped. The woman who checked me in indicated it was like this most of the time, so streamlining is warranted and a larger desk with more check-in personnel clearly warranted. Drop off guy was wonderful. Overall, features of the car relatively easy to understand, but an 'Quick-start' page in English would have been useful.
5 Jul 2017
Pros: Easy and good rate
Cons: Icelandic car rentals (outside of Kayak's control) are not as professional as US operations. They understaffed the line to pick up cars. Moreover, the drop off required you to wait in another line to get your final receipt rather than leaving the keys in the car and walking to the terminal.
18 Jun 2017
Pros: The car was nice and clean & what we booked. Pickup process took awhile but drop off was smooth. The GPS system was great.
Cons: Pick up line time
14 Jun 2017
Drop off unclear
Pros: Pickup not bad. A bit of a walk to Cars would be ugly in winter. Friendly desk staff.
Cons: Drop off inefficient and not well marked. Shuttle is a van that take 6 people at a time, so expect to wait. Walk to airport would be terrible in winter.
11 Jun 2017
Iceland in a Jimny
Pros: Must do trip. Get out and see the country!
7 Jun 2017
Do not rent with Budget- will not honor kayak res specifications
Cons: When we went to check the car we were given, the dashboard said that one of the tires had low air pressure. The associate who handled our reservation told us to come back inside and tell them if anything was wrong with the car. She sent out a different associate to check for us, and because he clearly wanted to be done for the night he told us to ignore the warning about low air pressure because the problem was with the dashboard display, not the tire. He was incredibly rude to use when we told him we could tell that the tire pressure was low just by looking at it. He told us should just take the car and take it to a garage to get it fixed if it was bothering us and it was not his problem. As you know, the roads in Iceland can be quite dangerous and your associate told us to drive them with a deflated tire. Aside from the poor customer service, your associate put our lives in danger by telling us to ignore the car's warning signal and drive dangerous roads with a deflated tire. He left and went home for the night, and we were forced to spend another 1.5 hours at your return center until they gave us a new car. In addition, the initial associate we dealt with said they would not honor the reservation conditions from our kayak reservation which promised a car that fit 4 suitcases. From start to finish, this was an unpleasant and dangerous experience.
3 Jun 2017
Pros: No problems. Busy return desk at 4 am worked efficiently
Cons: Emailed to extend the rental and never heard bsck
1 Jun 2017
Pros: Check-in desk easy to find, rental agents courteous and polite, return easy to find.
Cons: Cost per day a bit excessive for model received.
1 Jun 2017
Pros: The car was in very good condition and tips given for driving Iceland roads was helpful.
Cons: I wanted to pay in cash, but was not allowed.
29 May 2017
Brakes and windshield wipers need changing
Pros: Friendly staff. Relatively quick check in and check out.
Cons: The windshield wipers actually made it harder to see in the rain, and it rained a lot. It's was very unsafe to drive in these conditions and slowed our trip down substantially. Brakes were touchy on hills. Skidded quite a few times.
20 May 2017
Pros: Nice little car, almost new. Drop off was efficient even though I had a rock chip in the windshield; processing time for that was quick and easy.
Cons: Had to wait almost 2 hours in line to pick up the car after arriving at the airport. Apparently, some delayed flights caused everyone to arrive at once.
6 May 2017
Pros: Car was fine. Good check in and check out.
Cons: Missed having cruise control. The KIA I30 isn't as peppy as a Ford Fiesta.
3 May 2017
Pros: Car was pretty new and did its purpose fine!
Cons: HIDDEN. FEES. My total renting from budget was $167, when i left the front desk the final price was $591! It is unacceptable! We added a GPS, whiche they charged over $60 a day for, this is one ove these crappy 2003 GPS, impossible to work with. And on top of that hidden fees, I had the feeling of being of dishonesty. When i got the car keys i had to walk 5 min to pick up the car and was told to make a full on inspection of the car that they estimated would take 15-20 min, the last thing you wanna do after you've been standing in line for 85 minutes, and had your price more than tripple. Returning the car, Budgets representative took 25 minutes going throught the car (while im standing next to him) and finds things on it that is just inpossible would have been our fault but just general wear and tear, their insurance claime came down to $1756, so DON'T FORGET INSURANCE, they will do anything to milk out an extra dollar. All in all, BEWARE!
24 Apr 2017
Was disappointed with upsell by counter clerk
Pros: Car was clean
Cons: Upsell on sand/ash insurance (not needed in winter or where we visited) Also car was big enough for our luggage but sales guy made us worry and got us to buy "larger" car which was not really much larger
19 Apr 2017
Pros: Pickup and drop off were clear and easy. The car was in great condition and reasonably priced. Everyone spoke English, which was a relief and made everything go smoothly. A wonderful little compact (Hyundai i10), beautiful to drive in and around the city. Phenomenal gas mileage as well. I think we drove about 700km on one tank of gas.
Cons: The GPS unit (which I knew we were going to get ahead of time) ended up being $20 a day, almost as much as the actual car itself at the rate we booked. It was good to have, worked wonderfully, but ouch. I checked out prices on other rental companies, most GPS units run about $10 a day. Also, the car didn't seem to have a lot of power. Granted, it was a tiny little Hyundai, but we had trouble making it up some of the steeper hills along the coast (and I'm experienced with driving manuals). Just fine in the city and for most of the Ring Road that we drove, but I wouldn't advise driving this car anywhere you know there will be hills (don't even think about the interior in this).
13 Apr 2017
Cons: Added service fee for .5 gallon below full (due to guessing by have to buy gas prepaid cards bc credit cards didn't work in machine).
7 Apr 2017
Sticking with Hertz
Pros: I got a car.
Cons: Very long line at the reception desk. SLOW! It was like the first time they had ever rented a car. Drop-off was even less organized. They couldn't figure out how to get us to the terminal because we had skis. WC was out of order.
6 Apr 2017
Car was right out front!
Pros: Car could not have been located better - it was parked right out front of the terminal, which was crucial because it was so cold and we were in a hurry. Drop off was just as easy.
Cons: The car sounded like it had some mechanical issues, and was missing a hub cap, but didn't have any major issues.
25 Mar 2017
They did not have the car we booked
Pros: We had paid for a 7- passenger SUV but they did not have it- we ended up with a 5-passsnger Toyota Land. It was a pretty expensive rental!
Cons: That they did not have a 7 passenger that we had booked and paid for. They won't offer us a refund for the difference.
23 Mar 2017
Pros: Got exactly what I signed up for. No surprises.
Cons: LONG line at the airport. After an 8.5 hour flight, standing in line for another 30-40 mins was not fun.
16 Mar 2017
Cons: The prices where more than I would have liked. I know that rental rates are going up, but it would be nice to be able to rent an economy car for $30.00 or so a day. Some times I would like to rent a GPS, but if I have to pay $40 or more a day then I just don't want to spend more on extras such as having a second driver.
6 Mar 2017
Deceptive pricing quote
Pros: Staff was friendly and very apologetic when we arrived and the computers were down.
Cons: I was quoted $256 for a car rental in Iceland... and somehow walked away paying $706. After taxes and insurance was added on the price of my car rental more than doubled. I indicated that I wanted insurance when I made the reservation, but you never included in the quote. Neither was tax. I've rented cars many times before with other companies and have always known what I was paying in advance... you guys hide the cost to make your prices look more desirable. Additionally the computers were down when we went to pick up our car so this further added to the confusion of what we were paying for. We were also given the keys to a car that was buried under a foot of snow that we had to clear off ourselves in the pitch dark. Based off this experience I won't be renting from Budget again.
19 Feb 2017
Overall a good experience
Pros: Pickup and drop off were easy and did not take long. Courtesy shuttle gave me a ride back to my hotel in town after dropping my car off. WiFi Hotspot was an invaluable asset for the trip. Car itself was comfortable and easy to drive.
Cons: Ended up costing about double what my original booking fee was after adding in WiFi and insurance. Car desperately needed a new rear wiper blade, especially given the weather conditions.
16 Feb 2017
Pros: The ease of renting the car
Cons: I prepurchased the full coverage on the car online; however, at the Budget service desk in Reykjavik, Iceland, the attendant said that I was not covered and it would be to my advantage to cover the car fully to the tune of 55.00/day! What, may I ask, did I pre-purchase? Instead of the car rental being only 103.00 it was 358.00 total! Unbelievable! Very disappointed!
6 Feb 2017
Cons: don't take Amex
5 Feb 2017
A nominal experience
Pros: Pickup was mostly quick and went smoothly. Drop off was fairly normal but a little slow.
Cons: The agent assisting my pickup was very pushy with add-ons.
23 Jan 2017
Don't Get Insurance On Line
Pros: The car was very clean.
Cons: Budget wont accept Alliance, so you have to pay for insurance again- the on line insurance is a rip off. Also, the prices quoted here only "hold" you a car, not at that price. The car we ended up with cost more than twice the rate we were quoted. Pick up took almost an hour,
16 Jan 2017
Good value for money
Pros: Got an economy sedan, was in good condition, drop off was pretty quick, but the pick up could have been abit quicker. Overall pretty pleased.
10 Jan 2017
Pros: The price
Cons: Cargo space. I booked a 2 suitcase car, but the Fiesta barely holds one large suitecase. USB port did not charge my smartphone. Poor indication of Rental car return location on KEF.
2 Jan 2017
Initially good customer service, but headaches fol
Pros: The agent at the Keflavik office was excellent - very friendly and helpful.
Cons: I was charged for multiple extra days because I used an after hours key drop. This is in the process of getting worked out, but has created a major headache.
14 Dec 2016
Pros: The convenience of the car rental location was great. It was easy to pick and a quick process. The employees were friendly and helpful
Cons: The window wipers did not work at all. They functioned however they appeared to be old so when in use we could not see anything through the window. It was quite scary at times. Also I think that the car rental employees should do the walk around with the renters before sending them on their way.
13 Dec 2016
Very Long Time to Pickup/Dropoff
Pros: Car ran great and had excellent winter tires.
Cons: The pickup process took a long time as we reviewed every item of damage on a car with nearly a dozen dings and scrapes. The parking lot was dark when we picked up the car so confirming damage was impossible. The windshield seemed to be scoured with sandpaper and was quite difficult to see out of when it was raining and it rained on our entire trip, this was impossible to see when we picked up the car. For the drop off we stopped at the location and waited nearly 20 minutes before going to ask someone to help us. They told us to go wait at the end of a lineup to talk to the desk before they could help drop off the car. After waiting a guy came out and looked at the car then said "wait while I go park the car and come back and we will fill out the paperwork." After waiting another 20 minutes for him to park the car at the back of a large lot and type at his computer for a long time he said that I could go. The shuttle to the airport was a small van did not have room for a stroller and did not have a car seat so we had to walk to the airport after waiting nearly 40 minutes to drop off the car which was a stressful additional 7 minutes of walking with all of our luggage and baby through an industrial area. We came to the airport quite early so we could have lunch before flying out, Budget delayed us enough that we didn't get lunch and had to hurry through the airport.
8 Dec 2016
Couldn't have been happier
Pros: Had an excellent experience using Budget to rent a car to drive around Iceland. We arrived at 4am at the airport and had our keys and documents signed within 30 minutes. The car came with a full tank of petrol and was spotless inside and out. We rented a Hyundai i10 which I'd highly recommend. The car came with studded snow tires which I didn't expect. They came in handy when driving the icy roads in Northern Iceland.
Cons: The gentleman asked if we'd like to return the car with a full tank or empty tank of fuel. I obviously said empty because it seemed like a better deal. I believe I was charged an extra $80 USD for the full tank which would have cost me around $50 USD if I was to fill it myself. It was my fault for falling for the convenience of it.
5 Dec 2016
Great rental experience!
Pros: Loved the car, the service was great and the overall experience was very smooth!
5 Dec 2016
Car rental contract confusion and smelly cleaning
Pros: Car seat comfortable and heated steering wheel. Studded snow tires. Good gas mileage.
Cons: Confusion on rental contract. Bought initial tank of gas and was told if I returned it full that would be deducted from final bill. Wrong! May be getting reimbursement TBD. Very smelly cleaning product used on car interior. Had to drive the first hour with Windows Down for fresh air, sucked. Windshield cleaning product reeking of chemicals. Put on recycled air before washing the windshield, PITA!
27 Nov 2016
Very good experience
Pros: Fast pick up, good car with great features. Very nice counter agent.
Cons: Drop off required a shuttle, but that only tacked on a couple of minutes. GPS unit was a little frustrating... would recommend the WIFI option instead of a separate GPS unit.
19 Nov 2016
The charge at checkout was more than quoted at che
Cons: The difference between what was quoted when I checked out the car and the actual price upon return was about $45 more. The booked price was $195 and I was quoted a fee of 50,000 Kro (Iceland) (about $50 US) for the option of bringing the car back without refilling the tank. At checkout, the amount went from $245 to close to $300.
19 Nov 2016
Great service. Good car
Pros: Car checkout was smooth. Ticket agent was very nice and helped me plug in the gps to get started.
17 Nov 2016
Tried to scam me for a scratch
Pros: car pickup process was smooth and the rate was decent.
Cons: Take detailed pictures of your car all around prior to leaving. Staff at return tried to charge me ~$950 for a 2 inch scratch on the door that was not caused by me. Upon returning it gave me the feeling that I was renting a car in a 3rd world country
16 Nov 2016
$600 charge for paint chip
Pros: Decent car.
Cons: Returned the car with a paint chip on the passenger side door, size of a grain of rice. Got charged $600 for it; they know you won't argue because you have a flight to catch. BE WARNED: They will either get you for buying their 'insurance' or get you for 'damages'. Roads in Iceland have a lot of small pebbles, so you WILL get paint damage.
8 Nov 2016
Cons: The employees at the drop off location misinformed me of price breakdown and the supervisor was condescending and rude.
6 Nov 2016
Pros: He went with me to fill up the tank at the airport.
6 Nov 2016
CDw coverage not clear
Cons: I was charged CDW when I did not request it or want it. Product not as advertised.
4 Nov 2016
Cons: I think this company is running a scam on foreigners. They charged my credit card for some alleged "broken door stopper" after I bought insurance through your website for the car rental. They wouldn't acknowledge that I had paid for the car insurance and they charged me again for car insurance. So I paid twice for car insurance and then in the end they charged my credit card for damage that didn't even exist. Very unhappy, like I said I think they are scamming people.
30 Oct 2016
Pros: Comfortable and nice car
Cons: A lot of hidden fees and they are not very explicit about what they are charging you for. Be careful and read the whole contract and fine print! I was quite taken aback by the charges they put through and reached out to request an assessment of the charges and they were not helpful and were quite dismissive.
27 Oct 2016
23 Sep 2016
Cons: Difficult to find the car when we arrived with no assistance. The gentlemen that checked the car in was an absolute dick and they attempted to overcharge for scratch on car that was already there.
18 Sep 2016
Pros: I bought the Kayak offered supplemental insurance policy at booking time ($36) which was supposed to cover everything up to the value of the car at $USD 40,000. The majority of the check in process is a hard sell first to upgrade car to 4x4 (which they make it sound like you will need-- and you DON'T), then a big sales job on how the insurance Kayak offers through thid party which I got doesn't cover much, that none of the credit cards do either, and try to scare you into buying their supplemental package for ash and sand. We never saw any ash or sand the whole trip. A hard sell rip-off.
Cons: Hard sales tactics for bogus supplemental insurance
10 Sep 2016
GPS kept telling me to go off-road
Pros: Car pick up was great. We made sure we had all the protection plans we could get and opted to get a GPS just incase we got lost. Car performed well and held up to the rigors that we put it through.
Cons: It might be an Icelandic location thing, but the GPS kept telling us to go the opposite way or to go off-road. In the end we just ended up turning it off after the first day. Windshield wipers probably needed to be changed as they would smear rather than wipe the windshield clean.
3 Sep 2016
Smooth process - some things to consider
Pros: Quick and easy process to pick up and drop off the car. Very nice and friendly budget representatives.
Cons: They should have the sand protection policy online so people can read it ahead of time. We went to check out the car and found 6 other scratched that weren't mentioned on the page.