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10.0
Great. Return was a bit confusing.Reviewed 6 Jun. 2023
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2.0
No personnel at drop off or counter. No instructions on returning car or keys. No shuttle and had to walk a km in the rain. Incredibly poor service.Reviewed 9 Sep. 2022
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8.0
Better signage at KEF for rental drop & location of Heetz after-hours/before hours key drop. Car pickup good. Had to wait 20 minutes after reservation time before car was ready. Car nice & clean. Explanation of diesel use & refueling thorough & helpfulReviewed 4 Sep. 2022
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6.0
It was just too expensive. The way it works as you know is - you pay for a full day even if you don’t use it for that full day. So I had to pay for 3 full days when I only used it for 2 and change. So that was annoying.Reviewed 9 Jul. 2022
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6.0
Car was damaged at pickup and not disclosed in Hertz paperwork. I took pics of damaged areas on car prior to driving off.Reviewed 31 May 2022
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10.0
Pros:Staff super friendly and helpful, no complaints.Reviewed 14 Jul. 2020
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10.0
Pros:Pickup & drop-off was smooth despite of rush. Fresh coffee and the espresso machine at drop off made us feel so good after a long day of driving in snow.Reviewed 28 Mar. 2019
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2.0
It was closedCons:The website said open 24 hours. I got to airport desk at 2:00 AM and it was closed. There was a sign with a phone number...I called and it said the number was not in service. I found another international phone number online...that also was not in service. There was no one at the airport information desk. I was only in Iceland for the day and that is why I needed to pick up the car as soon as I landed. So the car was useless to me and I never picked it up. I need a refundReviewed 24 Oct. 2018
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5.2
ExtortionPros:Great carCons:Misplaced key resulted in fee that exceeded entire cost of five day rental. Payment forced under duress!Reviewed 18 Oct. 2018
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7.6
The Toyota Yaris that could!Pros:The check in and check out process was fairly quick and simple. We got a small Toyota Yaris that took us all over Iceland, including the Westfjords and up mountains!Cons:Our Garmin GPS device was very out of date and in a few cases didn't even register the roads we needed on its map. It led us after several times which was frustrating.Reviewed 15 Sep. 2018
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10.0
Pros:The team at the Hertz. The pick up and drop off was excellent!Cons:The price can be more competitive.Reviewed 14 Sep. 2018
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5.6
Pros:Good car for IcelandCons:Return was slow and didn’t answer my questionsReviewed 3 Sep. 2018
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