10.0
We enjoyed the use of a very nice vehicle at a very reasonable price.Reviewed 3 Jun 2026
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2.0
No one is working while returning How do they knows that I return on time n full gas That is y I got charged extra $34.52 for what I got no ideaReviewed 6 May 2026
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2.0
They did not honor the reservation nor did they arrange for a replacement at a different location. I had to find my way to another car rental company and rent a car for almost 50% more. They said they just leave these reservation slot open online even when they don’t have cars.Reviewed 28 Apr 2026
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10.0
Long line at pickup with only 1 person working.Reviewed 22 Apr 2026
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4.0
Started off bad and throughout the week it didn't get better. We asked for a SUV and they were trying to put us in a minivan. Then the person found us a SUV but it was not clean. The inside had garbage in it and dirty marks on the door panels and in most of the cubbies/cup holders. Now let's talk about the cruise control turning off on us all week. I had to drive long distances and it would have been nice to have cruise control for those drives. I probably would not use Budget again.Reviewed 7 Apr 2026
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10.0
Everything was so easy to rent and return. I’d definitely use again.Reviewed 3 Apr 2026
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2.0
The car reserved through Kayak was advertised as a mid-size SUV. I specifically paid extra to have a larger vehicle since I had my spouse and kids with me. Only at pickup did we find out that the rental car reserved was not a mid-size SUV, but an economy. The car they tried to provide wouldn't even fit my kid's car seats and our luggage. Budget blamed the the third party rental agency (QEEQ). The third party rental agency blamed Kayak. Kayak wouldn't answer any calls to customer service. All parties refused to provide any assistance and left my family stranded at the airport with a too-small car. When seeking help everyone just recommended paying more money in order to get a vehicle that matched the size originally advertised. Overall it was a very poor experience with Budget and Kayak. I will not be renting cars through Kayak in the future because they significantly misrepresent their vehicle sizes.Reviewed 12 Jan 2026
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2.0
Worst experience of my life while renting a car. The staff at the counter was rude and misleading about insurance information. We had such a bad experience that we ended up cancelling the reservervation and charged a penalty as they cancelled the booking an hour later than the pick up time. I don’t recommend this companyReviewed 3 Jan 2026
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2.0
Horrible horrible horrible!!!!!Reviewed 11 Aug 2024
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10.0
No problems. We had to wait a few minutes for someone to arrive in the office for both pick-up and drop-off, but the person who helped us was friendly, efficient, and helpful.Reviewed 13 Jun 2024
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10.0
Thanks!!!!Reviewed 10 Apr 2024
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2.0
Nothing, it wasn't at the airport, so I didn't rent from budget.Reviewed 10 Oct 2023
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