Book Budget car rentals in Pensacola

Reviews for Budget in Pensacola

Recent reviews

Traveler rating

Wonderful

15

Very good

1

Good

2

Okay

3

Fair

1

Mediocre

0

Poor

16

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10.0

Stevie was great to work with!Reviewed 2 Mar. 2023

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2.0

I didn't have a happy experience AT ALL. I rented a 15 passenger van 2 months PRIOR to my pick up date. Something went wrong and they didn't have what I asked to rent, BUT I COULD HAVE A 12 PASSENGER VAN FOR THE PRICE OF THE 15, SINCE THE RATES INCREASED. Not once was I notified that there was a problem, not one apology from anyone on the counter. For my so called inconvenience, I was told to bring the van back empty (not filled with gas) and I should just be happy I got any van because I showed up for pickup at 2:30pm instead of 12pm. I was late due to a flight delay in St Louis, MO but you had the option to cancel my rental after 2 hours late. JUST WOW. When I did return the van before my scheduled time, I was charged $206.79 for 20.7 gallons at $9.99/gallon. I would have filled the van up had I known that! I will never use Budget or Avis again. I don't know why I bothered writing this. You got your money, NO ONE CARES!Reviewed 20 Feb. 2023

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10.0

The guy who checked me in, Archie, was excellent. Provided helpful info about the area and was pleasant and professional.Reviewed 4 Dec. 2022

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10.0

The lady at the front desk was extremely helpful and very nice. It made my trip so much easier. Thank you.Reviewed 1 Nov. 2022

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2.0

I waited for over 2 hours for my vehicle at the airport and then waited another 30 minutes in the garage only to find out literally the only vehicle they had was a minivan and not the truck I needed. 3 other people went after me and picked up other vehicles but for some reason they singled me out and literally just ignored me while I waited patiently. The staff were not clear in what the problem was nor was there any sort of management or sense of urgency. I want a refund for wasting my time, giving me a terrible large oversized vehicle for me just one person, for my one vacation I take a year, and doing nothing to treat me as a customer or person. They could have easily given me a small car or suv but said no when asked.. minivan only. They also messed up on the booking and added a day before I even picked it up.Reviewed 19 Sep. 2022

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2.0

It took almost an hour to get our car (and we had a six month old baby in 80+ degree heat) after we spent 30 minutes at the desk on the paperwork. Sounds like the location of the cars was far away from the airport even though we had a reservation for a van and the correct pick up time.Reviewed 21 Aug. 2022

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2.0

The guy at the counter was not helpful even mocked me then when i go to pick up the keys the workers sat there on their phones and had bad attitudes my advice dont rent from budget ad Pensacola airportReviewed 9 Aug. 2022

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4.0

I was told a price verbally in the office which reflected my cancelled reservation, and charged something different. I initialed several statements, but got ripped off. When someone knows you are distressed, the crooks know how to take advantage of it. Sorry BudgetReviewed 27 Jun. 2022

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10.0

Everything was perfect. Thank youReviewed 28 May 2022

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6.0

Car reeked of cigarette smoke.Reviewed 28 May 2022

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2.0

Car pick up process took more than 3 hours from time I entered line (with existing reservation) to time I was given keys to vehicle. Missed important engagement due to this unanticipated inconvenience.Reviewed 18 May 2022

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10.0

The service was excellent! Efficient and courteous! The car was clean and had no lingering odor of smoke!Reviewed 4 May 2022

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More

• 7.5 /10Enterprise Car Rentals at Pensacola
• 4.5 /10Avis Car Rentals at Pensacola
• 9.7 /10Payless Car Rentals at Pensacola
• 7.8 /10Dollar Car Rentals at Pensacola
• 5.7 /10Hertz Car Rentals at Pensacola
• 8.7 /10Thrifty Car Rentals at Pensacola

• Has the Budget rental car policy in Pensacola changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Budget will continually update its policies accordingly. Please contact Budget directly for the latest information. You can find up-to-date information on the coronavirus response of Budget here: Coronavirus (COVID-19) update from Budget

• What is the most popular rental car from Budget in Pensacola?

  Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Budget in Pensacola.

• How many car rental locations does Budget have in Pensacola?

  Budget has 2 rental locations in Pensacola. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Pensacola airport (PNS)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Pensacola airport (PNS)?

  Yes