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10.0
Stevie was great to work with!Reviewed 2 Mar. 2023
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2.0
I didn't have a happy experience AT ALL. I rented a 15 passenger van 2 months PRIOR to my pick up date. Something went wrong and they didn't have what I asked to rent, BUT I COULD HAVE A 12 PASSENGER VAN FOR THE PRICE OF THE 15, SINCE THE RATES INCREASED. Not once was I notified that there was a problem, not one apology from anyone on the counter. For my so called inconvenience, I was told to bring the van back empty (not filled with gas) and I should just be happy I got any van because I showed up for pickup at 2:30pm instead of 12pm. I was late due to a flight delay in St Louis, MO but you had the option to cancel my rental after 2 hours late. JUST WOW. When I did return the van before my scheduled time, I was charged $206.79 for 20.7 gallons at $9.99/gallon. I would have filled the van up had I known that! I will never use Budget or Avis again. I don't know why I bothered writing this. You got your money, NO ONE CARES!Reviewed 20 Feb. 2023
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10.0
The guy who checked me in, Archie, was excellent. Provided helpful info about the area and was pleasant and professional.Reviewed 4 Dec. 2022
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10.0
The lady at the front desk was extremely helpful and very nice. It made my trip so much easier. Thank you.Reviewed 1 Nov. 2022
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2.0
I waited for over 2 hours for my vehicle at the airport and then waited another 30 minutes in the garage only to find out literally the only vehicle they had was a minivan and not the truck I needed. 3 other people went after me and picked up other vehicles but for some reason they singled me out and literally just ignored me while I waited patiently. The staff were not clear in what the problem was nor was there any sort of management or sense of urgency. I want a refund for wasting my time, giving me a terrible large oversized vehicle for me just one person, for my one vacation I take a year, and doing nothing to treat me as a customer or person. They could have easily given me a small car or suv but said no when asked.. minivan only. They also messed up on the booking and added a day before I even picked it up.Reviewed 19 Sep. 2022
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2.0
It took almost an hour to get our car (and we had a six month old baby in 80+ degree heat) after we spent 30 minutes at the desk on the paperwork. Sounds like the location of the cars was far away from the airport even though we had a reservation for a van and the correct pick up time.Reviewed 21 Aug. 2022
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2.0
The guy at the counter was not helpful even mocked me then when i go to pick up the keys the workers sat there on their phones and had bad attitudes my advice dont rent from budget ad Pensacola airportReviewed 9 Aug. 2022
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4.0
I was told a price verbally in the office which reflected my cancelled reservation, and charged something different. I initialed several statements, but got ripped off. When someone knows you are distressed, the crooks know how to take advantage of it. Sorry BudgetReviewed 27 Jun. 2022
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10.0
Everything was perfect. Thank youReviewed 28 May 2022
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6.0
Car reeked of cigarette smoke.Reviewed 28 May 2022
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2.0
Car pick up process took more than 3 hours from time I entered line (with existing reservation) to time I was given keys to vehicle. Missed important engagement due to this unanticipated inconvenience.Reviewed 18 May 2022
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10.0
The service was excellent! Efficient and courteous! The car was clean and had no lingering odor of smoke!Reviewed 4 May 2022
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