Book Hertz car rentals in Pensacola

Reviews for Hertz in Pensacola

Recent reviews

Traveler rating

Wonderful

25

Very good

2

Good

0

Okay

4

Fair

1

Mediocre

0

Poor

32

Find reviews that mention:

car availablecar was clean

customer servicepick up and drop

friendly staffrented a car

location was closedgreat experience

pick up the carnever rent

wrong location

10.0

The emphatic the pick up location was extremely helpful and walked me out the the rental area!Reviewed 3 Jan. 2023

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2.0

I originally saw this deal. While waiting for my wife to get the flight info I could no longer find it. By back narrowing it I was able to get back to it. My info was still in so I went forward with the booking. It put my arrival time for the car before my flight took off so, when I got to my destination the off site rental place was closed. Because it was Saturday they were not open again till Monday. Meaning I was stranded at the airport with no car. I called the rental place and they said because I booked through Kayak, there was nothing they could do. I wound up booking at the airport and payed $100.00 more because I didn’t have a choice. Seems I should have compensation for the mistake. We’ll see if anyone contacts me.Reviewed 24 Sep. 2022

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4.0

Misleading. This rental is not in the airport. Had to spend extra money for cabs and wasted time. Rental office was not nice or very clean.Reviewed 19 Sep. 2022

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2.0

Our flight was delayed in Dallas by the time we landed the pickup location was closed. We figured we would try to have the reservation switched to the airport pick up. They wanted an extra $1000.00 dollars to get the same car for the same amount of time. We then decided to just Uber and pick the cat up on Sunday. Nope! They are closed on Sunday and our reservation was only good for 24 hours after the original pick up time. We had NO RENTAL ALL WEEK FOR OUR FAMILY OF 7!! At least we found a nice customer service rep at the 1-800 number that couldn’t get us a car but refunded my money.Reviewed 18 Sep. 2022

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10.0

The staff at the location was the friendliest and most hospitable group. And we really couldn’t beat the deal we received. Great price.Reviewed 9 Aug. 2022

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10.0

Off site from airport, but great customer service! Easy!Reviewed 8 Aug. 2022

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4.0

I thought pick up at airport but not so after waiting in line 45 minutes I was informed off airport and I arrived 15 minutes late and they were closed leaving me strandedReviewed 6 Aug. 2022

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6.0

Online reservations are no guarantee that Hertz has cars available for pick up. There were no cars ready for us when we arrived. We had to wait for a return.Reviewed 29 Jul. 2022

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2.0

Making my reservation I was very happy with how easy the process was, when I arrived at the location there was no car waiting for me and the young woman behind the counter did not cancel my reservation or offer me another vehicle or another location she just sent me away, when I called to cancel my reservation myself I was told that I should have been offered a different location that did have a vehicle available at the very least, the young woman behind the counter was too interested in talking to her personal friend and wouldn't even let me approach the counter before sending me out, it was very inconvenient to have to call two separate places to cancel the car and then to cancel the insurance for the car and then find another rental company last minute after they did not honor my reservation.Reviewed 27 Jul. 2022

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10.0

Cannot complain about anything... Pick up was easy, the managers special turned out to be a Volkswagen Tiguan which was like new and the drive was excellent. Drop off was also simple. Thanks again for a great service ! HayleyReviewed 13 Jul. 2022

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6.0

Hertz charges quadruple prices for airport location than for their Location on Pensacola Blvd. just a $12 Uber ride away from the Pensacola Airport. Darius the manager is INCREDIBLY PERSONABLE AND PROFESSIONAL. We rented 2 vehicles for our family trip and one had defect in the under carriage of wife’s vehicle that caused (when we near our destination) an horrific vibration that frightened my 4 year old grandson. If you get a ticket or are illegally towed CORPORATE HERTZ WILL SCREW YOU! I am so mad at HERTZ I’m giving you my email. I’m an UTJD ‘77. Chuck@Noteboom.comReviewed 29 Jun. 2022

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4.0

The vehicle and hertz staff were all good. The location to pick up was terrible. There was no way to get there from the airport without a taxi service which costs an additional 50 dollars. The hertz vehicle rental in the airport was totally unwilling to assist and basically said tough luck, get a cab! I will never go this route again and go through a different service altogether to find my rentals. This was not explained well enough if at all that I can recall.Reviewed 22 Jun. 2022

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• Has the Hertz rental car policy in Pensacola changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Pensacola?

  Compact (Honda Insight or similar) is the most frequently booked rental car type from Hertz in Pensacola.

• How many car rental locations does Hertz have in Pensacola?

  Hertz has 3 rental locations in Pensacola. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Pensacola airport (PNS)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Pensacola airport (PNS)?

  Yes