Book Avis car rentals in Pensacola

Reviews for Avis in Pensacola

Recent reviews

Traveler rating

Wonderful

0

Very good

2

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

4

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6.0

They charged me a fuel charge automatically and had I not noticed would end up paying for it.Reviewed 16 Jul. 2022

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4.0

Did not know I would be charged for a booster seat until drop off. Was told just to grab one when asked… did not know there were additional charges. Could have bought one for that price! OutrageousReviewed 9 May 2022

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2.0

At pickup at 10am, I was assured I had the car for 24 hours but could drop it off early in the afternoon. I was NOT informed by Kayak or the rental agency that the dropoff location would close early in the afternoon and have zero after-hours options. This caused me to miss several work-related events and fruitlessly drive across the city to another location that was also closed. When I finally was able to return it the following morning at 9am (after paying for unplanned overnight parking and missing more important events in the process), I was charged for two days despite being assured the rental was for 24 hours. I also had to pay for gas because it had gone down from full and I had no time to refill the gas tank for the second time in a row. Terrible experience, and I will think twice before using in the future.Reviewed 26 Apr. 2022

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2.0

Nice car, lousy attitude of personnel, and ridiculous over-rental-time policy. Let’s face it: Travel involves lots of unexpected events….like cancelled flights. But be assured…..that doesn’t matter to Avis or their employees, even if you’re only two hours late. They’re gonna charge you another FULL day — with a “so sad…..too bad” attitude. I have told Avis they have lost a good customer forever. Arrogance and stupid policies don’t mix well with proper customer service.Reviewed 8 Apr. 2022

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2.0

We paid extra at booking to reserve a sports car for our trip. Upon arrival we were told all they had was a Prius “but it’s an upgrade and actually costs more than the sports car.” We asked if they had the sports car at another location and they told we could call ourselves and find out. We then get charged over $100 more without any notification to pick up the same car we ordered from another location (on top of having to pay for Ubers to/from the original location because a courtesy vehicle was merely laughed at when asked about). Terrible customer service and by far the worst car rental experience ever.Reviewed 14 Feb. 2022

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8.0

Great car. 5 stars except drop off wouldn't let me pay with a different credit card without going to office.Reviewed 7 Nov. 2021

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4.0

Pros:Drop off was super easyCons:30 minute wait to get to the counter then another 30 minute wait for them to get our vehicle to us. Why we waited we watched the shuttle driver park and walk in to get a bag of food, then when I asked how long until he had our vehicle he said it was next. Only to bring the wrong one. About 30 minutes later we had our vehicle.Reviewed 6 Jul. 2021

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2.0

Pros:Nothing. No cars available.Cons:Dont let me reserve a car if none are available.Reviewed 1 Feb. 2021

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8.0

Pros:Yes, very easy pickup and drop off and person checking me out was very friendly and sfraightfoward.Reviewed 19 Oct. 2020

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4.4

Cons:We booked an SUV online but were told they didn’t have any available. In fact they didn’t have any cars at all. We had to wait about 3 hours (there were several other who we’re waiting as well) for a car to be returned and cleaned. This put us off schedule and we missed our appointment.Reviewed 26 Jun. 2020

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8.0

Pros:The value was great, the car was nice and clean.Cons:I did not like the drop off, it was confusing and frustrating.Reviewed 22 Jan. 2020

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3.6

Pros:NothingCons:Despite having a reservation, had to wait in line at counter for over 45 minutes, as three agents were handling all rentals for Avis, Budget, and Payless, and none of the three seemed to have cars ready. After finally making it out to the garage, had to wait another 30 minutes because the car assigned to me was not ready—over an hour after my scheduled (reserved?) pick up time. Received a hybrid vehicle and did not appreciate the engine cutting off at every stop and the lack of power on the road. On return, only one guy was on duty trying to check in all the cars being returned. This operation is a joke; avoid it at all costs!Reviewed 11 Nov. 2019

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More

• 7.5 /10Enterprise Car Rentals at Pensacola
• 9.7 /10Payless Car Rentals at Pensacola
• 6.2 /10Budget Car Rentals at Pensacola
• 7.8 /10Dollar Car Rentals at Pensacola
• 5.7 /10Hertz Car Rentals at Pensacola
• 8.7 /10Thrifty Car Rentals at Pensacola

• Has the Avis rental car policy in Pensacola changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Avis will continually update its policies accordingly. Please contact Avis directly for the latest information. You can find up-to-date information on the coronavirus response of Avis here: Coronavirus (COVID-19) update from Avis

• What is the most popular rental car from Avis in Pensacola?

  Intermediate (Chevrolet Cruze or similar) is the most frequently booked rental car type from Avis in Pensacola.

• How many car rental locations does Avis have in Pensacola?

  Avis has 2 rental locations in Pensacola. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Pensacola airport (PNS)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Pensacola airport (PNS)?

  Yes