Find reviews that mention:
2.0
Cons:I arrived at the train station to pick up my rental. Budget canceled my reservation because they didn't have any automatic vehicles available. I had to go to another rental counter last-minute which cost me double what it should have cost.Reviewed 30 Jun. 2021
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10.0
Pros:YesReviewed 22 Dec. 2019
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4.4
Pros:Car rental was okCons:Staff and service were horribleReviewed 16 Nov. 2019
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2.8
Pros:I liked the car.Cons:The pick up location in Rome was horrible, they made me wait for 1h and 20 minutes, the people there were rude. The drop off was worse, location was closed at a Saturday afternoon, when they inspected the car on the next day they charged me $550 for damages on the car that I didn’t do it.Reviewed 26 Aug. 2019
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4.4
Pick up and drop got changed on mePros:Response time from Kayak customer service was good.Cons:Somehow the location for my rental pick up and drop off got changed and I couldn't fix it. Budget never answered the phone and had lousy hours. Who closes at 1:00? In the end I had to cancel and make a new booking. I ended up using a different angency and got a better rate anyway.Reviewed 17 Aug. 2018
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2.0
Good luck finding drop off garagePros:Nothing whatsoeverCons:The address is 4 blocks away from actual drop point, no signs, of you Were in a rush you would miss your plane train or any other thing they were trying to get your destination and you’d be screwed. I don’t know how you would fix this. Google maps needs to be updated.Reviewed 13 Jun. 2018
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6.0
Pros:car worked well, staff was courtious.Cons:car was not there when we walked almost 3 blocks to parking garage. They had trouble finding car, took long time to rent car and then find someone to help us when there was no car in the slotReviewed 24 Oct. 2017
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10.0
excellent servicePros:Fast checkout. Clean and functional car. Quick check-in. Dario did a great job expediting the check-inCons:nothingReviewed 21 Oct. 2017
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2.0
2 hours in line to get a dirty small carPros:On site manager did the right thing and assigned us a proper size vehicle that was clean.Cons:The check in counter was extremely slow. Only two agents working with customers with two agents standing around. We took a number and waited two hours for our turn. I booked through kayak but was told that if I was a Budget preferred member check in would be faster. Not acceptable. Agent advised me they did not have the car I booked so she sold me an upgrade for $15 for a car that was smaller than what I booked. The Audi A3 was small, dented, and dirty.Reviewed 14 Aug. 2017
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7.2
Great car but took way too long at pixkupPros:Car dive nicely - no issues atballCons:It look over 1.5 hours to get the car which mostly killed that day for us.Reviewed 11 Aug. 2017
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6.0
InsurancePros:A very expensive insurance package was added to my account. I managed to delete it. But wasn't explained properly.Cons:Not enough explanation given for a very expensive add onReviewed 5 Aug. 2017
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9.6
Quick drop offPros:Parked, sign then doneReviewed 6 Jul. 2017
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