Reviews for Hertz in Rome
- All reviews 100%
15 Nov 2017
Pros: Everything ran smoothly for the most part. Very affordable.
Cons: I didn't like that the system was not updated to reflect preexisting damage to the vehicle upon drop off. Had I not had a copy of the pickup contract that indicated the damage already done to the vehicle, it would have been a real headache.
22 Sep 2017
Pros: Not much to like
Cons: We showed up at our scheduled reservation time (8 am) to pick up our car, which was also the time that the rental office was supposed to open. We waited for an hour and a half and nobody ever showed up. We called the numbers we were given for the rental agency, and we could hear he phone ringing inside the office. We finally asked an attendent at a neighboring business to see if he could find a personal number for whoever worked at that office. He found it and when we called him he said we would have to wait another 20 minutes before he got there. Unfortunately, our schedule didn't allow us to wait any longer and we had to quickly find alternate transportation to our destination. We payed the upfront booking costs, so we just simply lost that money. If you rent From here you may want to call ahead and double check that there actually will be someone at the office at your reserved time. Or just simply save yourself the trouble and rent from somewhere else.
17 Sep 2017
Pros: The car was great, and so was the service.
Cons: Didn't know that you had to put a 300 euro down for things like theft insurance. This was not explained well when I rented the car. They removed it once I turned in the car though so no problem.
15 Sep 2017
Ok car, Hertz office poorly signed, hard to find.
Pros: Price was right, esp. for Hertz.
Cons: No instructions on how/where to return the car at Florence airport which is very poorly signed. Would have been great to be given a map. Car, with only 17,000 km (Dacia Duster) rattled and creaked.