Book Budget car rentals in Toronto

Pick up was great/drop off was not

Pros: Picking up the car was great. The attendant was very courteous and nice to deal with.

Cons: The person I dealt with at drop off was a jerk. I had parked the car in the after hours spot (next to the booth) because nobody was in the booth. Finally after about 5 min my wife found someone. He refused to check me out/check the car back in unless I got back in the car and moved out to the exact location he required. Like, refused. He told me it was impossible to give me my receipt unless I drove the car to that exact spot. When I asked him what would have happened if just dropped the keys in the drop off box, he said "well, that's different, there would have been nobody there to direct you". Well he wasn't when I was there, but he needed to argue with me for another 5 min to get me to move the car rather than do his job by cashing me out, letting me go on my way and taking the car where it needed to be.

Beware of the upsell

Pros: Check the inventory in the parking before you go to the counter. They may try to upsell you to a different class even when they have yoir original class available.

Cons: The wait just to the counter was over an hour. The customer service was horrible. The people there were rude and not helpful.

Cons: The dropoff location did not match the address. The telephone number for the location was nowhere to be found. I was able to call another Budget location who were able to give me directions where to drop off the car.

Payed more then Your Online offer

Pros: The best staff.

Cons: Wayyyy over priced for the small car I got. Plus it was way more money then what he gave me. Your rates wer way too high. No point in using this for that reason alone.

Lots of unexpected expenses

Cons: There were much more expenses than presented in kayak! Including few different taxes and weird tolls (such as license toll)...