Guest Reviews
Overall Rating
7.7
Good
Based on 56 reviews
Overall
7.6
Cleanliness
8.4
Comfort
8.3
Pickup/Dropoff
6.9
Value for money
7.4
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Budget car rental prices in Toronto
| Economy | C$42/day |
| Compact | C$50/day |
| Standard | C$67/day |
| Full-size | C$67/day |
| SUV | C$36/day |
| Minivan | C$67/day |
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
car was great
return the car
great experience
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8.0
Good car selection
Pros: Customer service representatives were excellent and dynamic.
Cons: Car service representatives in the parking lot were rude and unclear in communications.
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10.0
Pros: Very clean car and in good condition. Great service.
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2.0
Beware of the upsell
Pros: Check the inventory in the parking before you go to the counter. They may try to upsell you to a different class even when they have yoir original class available.
review from
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2.0
Cons: The wait just to the counter was over an hour. The customer service was horrible. The people there were rude and not helpful.
review from
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5.6
Cons: The dropoff location did not match the address. The telephone number for the location was nowhere to be found. I was able to call another Budget location who were able to give me directions where to drop off the car.
review from
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4.4
Payed more then Your Online offer
Pros: The best staff.
Cons: Wayyyy over priced for the small car I got. Plus it was way more money then what he gave me. Your rates wer way too high. No point in using this for that reason alone.
review from
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10.0
Pros: Great service and good price!
review from
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10.0
Cons: Trying to figure out how to get out of the parking.
review from
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7.2
Cons: We waited for the representative for 20 minutes to come to the office. We didn't get explanations about the car.
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6.0
Lots of unexpected expenses
Cons: There were much more expenses than presented in kayak! Including few different taxes and weird tolls (such as license toll)...
review from
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6.8
Pros: Clean vehicle that offered a very comfortable ride.
Cons: The pick-up was interminable. Waited in line for at least 30 minutes. Given an upgrade, but then charged extra for the insurance (without being told at the time that the insurance would be extra on the upgrade). Charged for some kind of parking fee (which was not included in the original cost when I reserved the vehicle. Didn't dispute any of this since I'd already been delayed by the very long wait. Finally, the USB port in the vehicle did not charge my phone, which after an 11 hour trip meant that I ran out of battery well before my destination.
review from
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8.8
Good location
Pros: The pick up and return process were quick. It's an easy walk to/from Union Station and the City Island airport (even dragging around a 50 lb suitcase.)
Cons: Finding the car in the garage and then finding my way out were not great. The "out" door was broken. And it would have been helpful to have someone do a quick overvue of the car.
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10.0
Pros: Very clean car and in good condition. Great service.
review from
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10.0
Pros: Great service and good price!
review from
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10.0
Cons: Trying to figure out how to get out of the parking.
review from
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8.8
Good location
Pros: The pick up and return process were quick. It's an easy walk to/from Union Station and the City Island airport (even dragging around a 50 lb suitcase.)
Cons: Finding the car in the garage and then finding my way out were not great. The "out" door was broken. And it would have been helpful to have someone do a quick overvue of the car.
review from
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8.0
Good car selection
Pros: Customer service representatives were excellent and dynamic.
Cons: Car service representatives in the parking lot were rude and unclear in communications.
review from
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7.2
Cons: We waited for the representative for 20 minutes to come to the office. We didn't get explanations about the car.
review from
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6.8
Pros: Clean vehicle that offered a very comfortable ride.
Cons: The pick-up was interminable. Waited in line for at least 30 minutes. Given an upgrade, but then charged extra for the insurance (without being told at the time that the insurance would be extra on the upgrade). Charged for some kind of parking fee (which was not included in the original cost when I reserved the vehicle. Didn't dispute any of this since I'd already been delayed by the very long wait. Finally, the USB port in the vehicle did not charge my phone, which after an 11 hour trip meant that I ran out of battery well before my destination.
review from
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2.0
Beware of the upsell
Pros: Check the inventory in the parking before you go to the counter. They may try to upsell you to a different class even when they have yoir original class available.
review from
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2.0
Cons: The wait just to the counter was over an hour. The customer service was horrible. The people there were rude and not helpful.
review from
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5.6
Cons: The dropoff location did not match the address. The telephone number for the location was nowhere to be found. I was able to call another Budget location who were able to give me directions where to drop off the car.
review from
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4.4
Payed more then Your Online offer
Pros: The best staff.
Cons: Wayyyy over priced for the small car I got. Plus it was way more money then what he gave me. Your rates wer way too high. No point in using this for that reason alone.
review from
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6.0
Lots of unexpected expenses
Cons: There were much more expenses than presented in kayak! Including few different taxes and weird tolls (such as license toll)...
review from
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Where can I find Budget car rentals in Toronto?
161 Bay Street, Budget car rentals
