Reviews for Budget in Toronto
- All reviews 100%
- 7.4
- 7.6
- 5.5
- 6.0
Recent reviews
Most recent
8.8 Excellent
Economy
30 Jul 2017
Good location
Pros: The pick up and return process were quick. It's an easy walk to/from Union Station and the City Island airport (even dragging around a 50 lb suitcase.)
Cons: Finding the car in the garage and then finding my way out were not great. The "out" door was broken. And it would have been helpful to have someone do a quick overvue of the car.
8.0 Good
Economy
29 Jun 2017
Why so expensive?
Pros: The service and the car were great, friendly and efficient. They didn't have the economy car I paid for so I was offered a standard car at the same price or SUV at $10 more per day, I decided to treat myself and loved the Jeep Cherokee.
Cons: Car rentals in Toronto are outrageously expensive. I used to rent cars in Vancouver for $16-20 a day even on weekends. The minimum I've found here is $39 per day.
2.0 Poor
Intermediate
26 Jun 2017
Pros: Nothing
Cons: I paid 270 for 4 days never again will I use this service
5.6 Okay
Intermediate
26 Jun 2017
Staff at Budget was not helpful and very very nice.
Pros: Location of pick up/drop off
Cons: The customer service agent was not very nice or helpful at Budget.
We asked him to put a secondary driver to the account, which he did initially. However, halfway through I asked him if there was a charge associated with this. Once we figured out there was, we asked if we could switch the drivers and eliminate the second. He was clearly unhappy with our ask responding with "Well...I already did it..." The silence that followed after that indicated he wasn't willing to change the drivers so we just left it as is. Additionally, we asked what the fee was for after-hour return. He said that we would be charged another day but when we asked how much that would be, he never answered.
The car and other staff was fine, but his attitude really did put a damper at the start of the trip.