Find reviews that mention:
2.0
Pros:All of the staff were helpful and courteous.Cons:I called to ask whether I could pick up a bit early (40 minutes, as it turns out) and said that I would drop off earlier. However, when the person at the counter handed me my contract, the price included a $12 parking surcharge and an additional $25 to $35 for the early pickup (can't remember). I got them to fix the early pick up fee, but the "parking surcharge" stayed. That is appalling. Parking is a cost of business for them, so if they are going to add a surcharge for it, then why not a customer service surcharge, cleaning surcharge, etc. It felt like dishonest nickle and diming and reminded me why I haven't used Budget for about 10 years. They did the same thing to me in Vancouver in the early 2010s.Reviewed 6 Jul. 2021
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10.0
Pros:Quick and easy service.Cons:Pretty pleased overall.Reviewed 2 Jul. 2021
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6.0
Pros:Staff were friendly. One-way travel and central location (not airport) were great.Cons:Car wasn't clean (food and spilled drink under seat), body had a number of dents, scratches that weren't documented. I booked an economy car and was given a choice between two fuel-inefficient cars for a long drive. Expensive because of one-way travel.Reviewed 16 May 2021
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9.6
Pros:Quick pick-up and drop-off. Great customer service.Cons:The car type booked was not available.Reviewed 7 Sep. 2020
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5.6
Cons:Staff were not very friendly when picking up car. Staff at return were ok.Reviewed 18 Aug. 2020
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7.6
Pros:Customer service was excellent at pick up and drop off. Employee at time of drop off came to car to see my complaint.Cons:The cleaning of car interior (especially during COVID19) I jumped in car and drove to my home......then I noticed the trunk(hatch) inside was covered in debris: leaves and twigs. The passenger side had white rocks in the handle. I called to make a complaint however I was redirected and then I was given the 'longer than usual waiting time' garble.Reviewed 5 Aug. 2020
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5.6
Cons:Kayak and Hotwire gave me a deal for a vehicle that doesn’t available. I made reservation on the web side for a full size sedan but ended up renting a full size Suv since there it’s the only option left they have. The price was much higher than expected also, $ 300 increased compare to the reservation. In short, these third parties website does poorly in updating the availability of vehicles.Reviewed 31 Dec. 2019
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2.0
Pros:nothing. My children and I traveled for hours trying to find a solution. After being exhausted from flying across the Atlantic.Cons:Honoring my contract price for starters. Everyone had a different time for the store to close. If I wanted it the next day you wanted to double the price. Fortunately there was a real person at the Alamo at the airport, and she matched the rate for the same period of time. And even upgraded the car.Reviewed 13 Aug. 2019
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9.2
Pros:Staff is friendly and they make the process quick and easy.Reviewed 7 Aug. 2019
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10.0
Pros:They are very friendly.Reviewed 31 Jul. 2019
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10.0
Pros:Staff was friendly, dropoff was easy.Reviewed 19 Jul. 2019
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8.4
Cons:Sign in/front desk needs to improve.. only to people on the front desk, they were doings lots of things at the same time which impact the time that I wait to get the car keys. Car selection is very simple, don’t expect any nice carReviewed 17 Jun. 2019
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