Book Budget car rentals in Toronto

Pros: nothing. My children and I traveled for hours trying to find a solution. After being exhausted from flying across the Atlantic.

Cons: Honoring my contract price for starters. Everyone had a different time for the store to close. If I wanted it the next day you wanted to double the price. Fortunately there was a real person at the Alamo at the airport, and she matched the rate for the same period of time. And even upgraded the car.

Cons: Misleading Kayak add; prices much lower for off-site shuttle pick up with other rental agencies. Chose Budget because mid-size car at price of economy and showed address as same road Airport is on. When arrived, price increased $200 if wanted to pick up in airport. Too tired to argue after trans-Atlantic flight.

Pick up was great/drop off was not

Pros: Picking up the car was great. The attendant was very courteous and nice to deal with.

Cons: The person I dealt with at drop off was a jerk. I had parked the car in the after hours spot (next to the booth) because nobody was in the booth. Finally after about 5 min my wife found someone. He refused to check me out/check the car back in unless I got back in the car and moved out to the exact location he required. Like, refused. He told me it was impossible to give me my receipt unless I drove the car to that exact spot. When I asked him what would have happened if just dropped the keys in the drop off box, he said "well, that's different, there would have been nobody there to direct you". Well he wasn't when I was there, but he needed to argue with me for another 5 min to get me to move the car rather than do his job by cashing me out, letting me go on my way and taking the car where it needed to be.