Reviews for Budget in Toronto
- All reviews 100%
Based on 43 reviews
16 Jan 2018
Pros: Great service and good price!
11 Sep 2017
Cons: Trying to figure out how to get out of the parking.
27 Aug 2017
Cons: We waited for the representative for 20 minutes to come to the office. We didn't get explanations about the car.
27 Aug 2017
Lots of unexpected expenses
Cons: There were much more expenses than presented in kayak! Including few different taxes and weird tolls (such as license toll)...
22 Aug 2017
Pros: Clean vehicle that offered a very comfortable ride.
Cons: The pick-up was interminable. Waited in line for at least 30 minutes. Given an upgrade, but then charged extra for the insurance (without being told at the time that the insurance would be extra on the upgrade). Charged for some kind of parking fee (which was not included in the original cost when I reserved the vehicle. Didn't dispute any of this since I'd already been delayed by the very long wait. Finally, the USB port in the vehicle did not charge my phone, which after an 11 hour trip meant that I ran out of battery well before my destination.
30 Jul 2017
Pros: The pick up and return process were quick. It's an easy walk to/from Union Station and the City Island airport (even dragging around a 50 lb suitcase.)
Cons: Finding the car in the garage and then finding my way out were not great. The "out" door was broken. And it would have been helpful to have someone do a quick overvue of the car.
29 Jun 2017
Why so expensive?
Pros: The service and the car were great, friendly and efficient. They didn't have the economy car I paid for so I was offered a standard car at the same price or SUV at $10 more per day, I decided to treat myself and loved the Jeep Cherokee.
Cons: Car rentals in Toronto are outrageously expensive. I used to rent cars in Vancouver for $16-20 a day even on weekends. The minimum I've found here is $39 per day.
26 Jun 2017
Cons: I paid 270 for 4 days never again will I use this service
26 Jun 2017
Staff at Budget was not helpful and very very nice.
Pros: Location of pick up/drop off
Cons: The customer service agent was not very nice or helpful at Budget. We asked him to put a secondary driver to the account, which he did initially. However, halfway through I asked him if there was a charge associated with this. Once we figured out there was, we asked if we could switch the drivers and eliminate the second. He was clearly unhappy with our ask responding with "Well...I already did it..." The silence that followed after that indicated he wasn't willing to change the drivers so we just left it as is. Additionally, we asked what the fee was for after-hour return. He said that we would be charged another day but when we asked how much that would be, he never answered. The car and other staff was fine, but his attitude really did put a damper at the start of the trip.
24 May 2017
Pros: Was able to upgrade to a brand new ford flex for a very minimal fee and loved it! The service was excellent at the location I rented from and the vehicle was a nice smooth drive.
19 May 2017
Pros: The gentlemen who helped us were great - especially the individual who was in the garage and went over the car with us when we picked up.
Cons: Pick up location was a bit difficult to find and not very well marked.
9 Apr 2017
Excellent, friendly service
Pros: The people at the counter were very helpful and friendly, and gave me good advice about the local roads, even advising me that I probably only needed the car for one day rather than the two I had planned - and they were right! I would definitely go back.
3 Apr 2017
Pros: I liked all of it: attention, location, vehicle, price
2 Mar 2017
Ended up not using Kayak
Pros: The price comparison
Cons: It was way too complicated to book through you. I ended up booking directly with Budget and had a very good experience.
2 Sep 2016
The budget sales rep was terrible.
Cons: They tried to overcharge me for being an hour late!!
26 Aug 2016
Cons: the office hour is short. i tried to return the car on sunday. but the office was closed at 5pm and there is no dropoff box.
23 Aug 2016
was told I could not drop off after hours when it
Pros: after hours drop off box that budget online reservation staff assured me did not exist, after telling me that I had to drive the car back to the airport since I could not drop off the car after hours (they were wrong)
Cons: Didn't directly interact with the staff there since they were closed but it's unacceptable that budget doesn't even know which locations have after hours dropoff capability.
7 Jun 2016
Cons: Hard to find the pick up and drop off locations. Better so age?
28 May 2016
Cons: They pressured us to pay more for a car than what was reserved and what the on line price was
1 Apr 2016
Pros: It was quite fast to rent as we had already the reservation
Cons: Budget moved to another site with Avis and we didnt get any notice, also Kayak did not update this so we had to find out where was the closest one
10 Jan 2016
Ran out of cars even though we booked ahead of tim
Cons: They ran out of cars and we had to wait over 1 hour to pick up a car at the site.