Guest Reviews
Overall Rating
7.3
Good
Based on 45 reviews
Overall
7.1
Cleanliness
7.6
Comfort
7.5
Pickup/Dropoff
7.0
Value for money
7.2
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Avis car rental prices in Toronto
| Economy | C$47/day |
| Compact | C$47/day |
| Intermediate | C$41/day |
| Standard | C$50/day |
| Full-size | C$53/day |
| SUV | C$48/day |
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent Reviews
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Find reviews that mention:
pick up the car
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great car
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6.0
Aggressive Staff
Pros: Pickup was great, the car was perfect and everything went smoothly. Usually I haven't had any issues with Avis, the problem lies with this individual location.
Cons: Dropoff was a nightmare - coming up Spadina at 4:45pm in Sunday traffic can be challenging so we called the store to let them know we may be 2 minutes late to which we received an aggressive response essentially saying "I don't care, if you are not back by 5pm, you'll be charged another day - not my problem." When we got into the parking garage at 4:57pm there were 3 or 4 others in the exact same situation. Chaos. The attendant in the garage was also unhelpful and wouldn't respond to me asking if this counts as an on-time drop-off. I rushed up to where the office is located (along with a woman who was looking to pick-up, and a family that were as confused as I was) and at 5pm on the button we got to the door and it was locked. Absolutely awful customer service - I won't be going back.
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6.4
Cons: Pickup/Dropoff was horrible. Cannot drop off during non business hours which is extremely inconvenient.
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6.0
Extra Payment for Gas
Pros: The guy at the front office guy was helpful considering the lack of cars at the location. Tried to be as helpful as possible.
Cons: Gas wasn't full despite being marked "full" on the contract. Unfortunately i noticed only after i left from the rental place. a rip-off of close to 20 bucks. No-one checked before handing me the keys. This after waiting for almost an hour for the car
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9.2
Pros: Really friendly, quick. Good service.
Cons: No after hours drop-off
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9.6
Pros: Dude working there was really friendly, and the whole process picking up and dropping off the car was quick and easy.
Cons: Car wasn't immaculate, but it's been snowing like crazy and they don't seem to have an indoor space to clean it up, so there's not much to complain about really.
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6.4
Cons: Drop off experience was very poor
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8.0
Cons: Only one guy working the counter and a huge lineup, got our car an hour later than we booked for.
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6.0
Misguided ad rental
Pros: Quick registration, convenient pick-up and drop location
Cons: Rented a Chevrolet Impala online on 17 May for a ride on June 18 for USD 57.64. Ended up paying USD 84.16 for a Nissan Altima, with the minimum insurance option and all other relevant Canadian taxes and fees. The Car Rentals page that Kayak directed me to, never gave the full picture of my options. One should be made full aeare of his optios before engaging in a contract. Just showing the tip of the iceberg and misleading customers is simply not fair...
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10.0
Pros: The individuals at the desk were very friendly. They helped me locate the underground parking without prompting. The attendant with the car was also extremely helpful and diligent. While renting downtown a fair bit, it was my first time using this location, and will say it was very smooth and simple.
review from
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9.6
Last minute booking
Pros: I was able to find a location not too far from my house. It was great to find a car the night before a long weekend!
Cons: It was on the pricey side for a 3 day rental.
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2.0
WRONG LOCATION!
Cons: I specifically searched for a car that I could rent at YYZ (ie: the airport!). I chose the Avis car, but when I showed up at the airport, they told me the reservation didn't exist (and then when they eventually found it, it was for a location in downtown Toronto). The airport location didn't have any cars, so I had to go to another car rental agency.
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4.4
Long wait!
Pros: Guy was very amenable, and apologetic.
Cons: Vehicle was out when I arrived, two hours after my pick up time! They gave it to someone else and I had to wait over 30 minutes. Car had clearly been smoked in regularly, and I couldn't see through the film inside the windscreen driving into the sun. Very dangerous!!
review from
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9.2
Pros: Really friendly, quick. Good service.
Cons: No after hours drop-off
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9.6
Pros: Dude working there was really friendly, and the whole process picking up and dropping off the car was quick and easy.
Cons: Car wasn't immaculate, but it's been snowing like crazy and they don't seem to have an indoor space to clean it up, so there's not much to complain about really.
review from
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10.0
Pros: The individuals at the desk were very friendly. They helped me locate the underground parking without prompting. The attendant with the car was also extremely helpful and diligent. While renting downtown a fair bit, it was my first time using this location, and will say it was very smooth and simple.
review from
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9.6
Last minute booking
Pros: I was able to find a location not too far from my house. It was great to find a car the night before a long weekend!
Cons: It was on the pricey side for a 3 day rental.
review from
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6.0
Aggressive Staff
Pros: Pickup was great, the car was perfect and everything went smoothly. Usually I haven't had any issues with Avis, the problem lies with this individual location.
Cons: Dropoff was a nightmare - coming up Spadina at 4:45pm in Sunday traffic can be challenging so we called the store to let them know we may be 2 minutes late to which we received an aggressive response essentially saying "I don't care, if you are not back by 5pm, you'll be charged another day - not my problem." When we got into the parking garage at 4:57pm there were 3 or 4 others in the exact same situation. Chaos. The attendant in the garage was also unhelpful and wouldn't respond to me asking if this counts as an on-time drop-off. I rushed up to where the office is located (along with a woman who was looking to pick-up, and a family that were as confused as I was) and at 5pm on the button we got to the door and it was locked. Absolutely awful customer service - I won't be going back.
review from
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6.4
Cons: Pickup/Dropoff was horrible. Cannot drop off during non business hours which is extremely inconvenient.
review from
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6.0
Extra Payment for Gas
Pros: The guy at the front office guy was helpful considering the lack of cars at the location. Tried to be as helpful as possible.
Cons: Gas wasn't full despite being marked "full" on the contract. Unfortunately i noticed only after i left from the rental place. a rip-off of close to 20 bucks. No-one checked before handing me the keys. This after waiting for almost an hour for the car
review from
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6.4
Cons: Drop off experience was very poor
review from
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6.0
Misguided ad rental
Pros: Quick registration, convenient pick-up and drop location
Cons: Rented a Chevrolet Impala online on 17 May for a ride on June 18 for USD 57.64. Ended up paying USD 84.16 for a Nissan Altima, with the minimum insurance option and all other relevant Canadian taxes and fees. The Car Rentals page that Kayak directed me to, never gave the full picture of my options. One should be made full aeare of his optios before engaging in a contract. Just showing the tip of the iceberg and misleading customers is simply not fair...
review from
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2.0
WRONG LOCATION!
Cons: I specifically searched for a car that I could rent at YYZ (ie: the airport!). I chose the Avis car, but when I showed up at the airport, they told me the reservation didn't exist (and then when they eventually found it, it was for a location in downtown Toronto). The airport location didn't have any cars, so I had to go to another car rental agency.
review from
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4.4
Long wait!
Pros: Guy was very amenable, and apologetic.
Cons: Vehicle was out when I arrived, two hours after my pick up time! They gave it to someone else and I had to wait over 30 minutes. Car had clearly been smoked in regularly, and I couldn't see through the film inside the windscreen driving into the sun. Very dangerous!!
review from
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Where can I find Avis car rentals in Toronto?
4240 Sheppard Avenue East, Avis car rentals
