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Reviews for Avis in Toronto

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2.0

Pros:On May 2nd, I filled up the car at 8: 52 am at 537 Keele St west as the car needed to be filled up and I am required to show a receipt that I filled up the car as per the contract agreement. Please see attachment 3 for the receipt and proof of the time of filling up the car. At 9:00 am I returned the car. The same sign was on the door that said that the attendant was away for 15 minutes but unfortunately, I could not wait as I had an urgent appointment and I really need to leave on time. Since there was no one there, I had no choice but to leave the car. There are cameras all over the premise of this AVIS location that can verify I was there on time. I attempted to call the office to let them know I left the car, because I had an urgent very urgent appointment to get to.  I finally received a call from AVIS at 9: 13 am, the same salesperson from this AVIS location called me and said that I left the car overnight and that it was damaged. This tells me that he was not there until that specific time or else he would have seen that I just returned the car and I have the receipt of when I filled up the car to prove it. I headed back to the location AVIS 3193 Dundas St W) at 9:19 am to try to figure out what had happened. The attendee insisted I was not there at 9 am. He then proceeded to demand I pay for the scratch on the car. The attendee continued to intimidate me and said that he would call the police, he also said that if I did not sign the documents that he would write down I refused to pay which would cause me even more money. I insisted that he provide me this paper work (which I have) and allow me time to review the paper work before signing anything. It was very hard for me to even ask for time to review the paper work, as he was extremely upset and I was in tears but I knew I had to review anything before signing it, given that he clearly already lied to me as I was clearly there at 9 am having just filled up the car. I have also attached a video of the car showing the front scratch and its significant damage that he said was ok before I even rented the car and also showing the back scratch that he says I caused although it was not there at 9 am when I returned the car.Reviewed 3 May 2021

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7.6

Cons:Given the car model, it was overpriced.Reviewed 27 Jul. 2020

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5.2

Cons:Drop off at YHM was difficult and there was no signage or information or even a person to direct.Reviewed 16 Nov. 2019

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4.0

Pros:Staff was nice.Cons:The pick up was very difficult. The office was very hard to find. The Shuttle bus never picked us up. We had to take a $15 taxi from the airport. We could have had much better instructions from kayak.Reviewed 15 Oct. 2019

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9.6

Pros:They allowed me to drop off at another location in the city free of charge. This was a real bonus and super convenient.Reviewed 16 Sep. 2019

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5.2

Pros:Pick up awful counter staff very unfriendlyCons:Unless you are in the neighborhood go elsewhereReviewed 5 Sep. 2019

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8.0

Cons:Drop-off took ages. I understand it was some issue with the ticketing machine.Reviewed 13 Aug. 2019

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10.0

Pros:Easy to pick up the car... few questions and less than 5 min I was going to the parking lot to the car. Lots of cars to chose from. Got an upgrade for 5 dollars moreReviewed 17 Jun. 2019

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6.0

Pros:I've dealt with the guy working the counter in the past. It's always quick and friendly.Cons:I ordered an intermediate car and ended up with an SUV which caused fuel costs to be higher than anticipated. I had to sign a form indicating I wouldn't smoke in the vehicle, but someone had obviously smoked in it previously and it stank.Reviewed 6 May 2019

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10.0

Pros:The gentleman I dealt with was so kind and friendly. He also had the car running, seat heaters and steering wheel heaters on when I went out, so it was really enjoyable getting into and yaing the rental.Cons:Nothing. It was an enjoyable experience.Reviewed 11 Apr. 2019

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2.0

Pros:The rental was cancelled because when I got there the agent produced an invoice for well over $200, including a $50 surcharge for dropping off the car at a different location, which was already supposed to be included in the original bookingCons:The cost of rental should exactly match the quoted rate, which was far far different. I subsequently booked through Expedia and went to Hertz, whose quotation was within $2.00 of the final invoice.Reviewed 27 Feb. 2019

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6.4

Cons:Pickup/Dropoff was horrible. Cannot drop off during non business hours which is extremely inconvenient.Reviewed 9 Jul. 2018

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More

• 5.3 /10Thrifty Car Rentals at Toronto
• 6.8 /10Budget Car Rentals at Toronto
• 7.6 /10Hertz Car Rentals at Toronto
• 7.3 /10Enterprise Car Rentals at Toronto
• 7.2 /10Dollar Car Rentals at Toronto

• Has the Avis rental car policy in Toronto changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Avis will continually update its policies accordingly. Please contact Avis directly for the latest information. You can find up-to-date information on the coronavirus response of Avis here: Coronavirus (COVID-19) update from Avis

• How much does it cost to rent a car from Avis in Toronto?

  On average a rental car from Avis in Toronto costs C$ 130 per day.

• What is the most popular rental car from Avis in Toronto?

  Intermediate (Dodge Avenger or similar) is the most frequently booked rental car type from Avis in Toronto.

• How many car rental locations does Avis have in Toronto?

  Avis has 18 rental locations in Toronto. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Pearson Intl airport (YYZ)?

  No (According to our data)

• Does Avis offer shuttle or airport pick-up services from Pearson Intl airport (YYZ)?

  Yes

• Does Avis have a car rental location at the airport: Hamilton airport (YHM)?

  No (According to our data)

• Does Avis offer shuttle or airport pick-up services from Hamilton airport (YHM)?

  Yes

• Does Avis have a car rental location at the airport: Toronto Island airport (YTZ)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Toronto Island airport (YTZ)?

  Yes