Reviews for Dollar in Toronto
- All reviews 100%
14 Aug 2017
Dollar/Thrifty is very unreliable - I would avoid.
Cons: We booked on Kayak five days before we needed the car. The day before we were to pick up the rental, they called to tell us they were cancelling it because they'd sold out of cars. It's ridiculous to cancel on such short notice and clearly their system sucks. I will never book another rental with Dollar/Thrifty again because they're simply unreliable. And their customer service was indifferent towards the situation and offered no solution.
13 Aug 2017
Cons: fortunately My flight was delay, I informed the rental staff prior my departure from Edmonton but they weren't able to provide me a rental vehicle even if I notify them.
6 Aug 2017
On hold for 30 minutes
Pros: Car was clean
Cons: We had a medical emergency and it was very difficult to get ahold of staff in Toronto. Transferred 4x to customer service in India. Our issue took 2 hours of our time on the phone to be solved.
1 Aug 2017
Don't pay for navigation system!
Pros: I was pleased with the nice little Toyota Corolla I got. New and clean! The drop off experience was fast and easy.
Cons: I didn't want to use my cellular data for navigation while in Canada so I paid $17/day for their navigation system. Big mistake! It took 30-40 minutes to find satellites and randomly lost signal (I had to reenter my destination every 6 minutes or so, sometimes while driving on the highway!). It also adverises mobile internet hot spot capabilities but this feature never worked. So in addition to paying for the navigation system, I still had to use my cellular data!