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Pros:Staff was polite and return was quick.
Cons:Very inefficient pick up that took an hour. I specifically requested a small vehicle which they didn’t have so got a regular sedan. During the hour that I waited, the car was sitting right there. Employees had not cleaned it and only right before I took possession were they in there disinfecting it. The car was dirty, smelled like weed. There were personal items belonging to someone in the trunk and a used mask under the driver’s seat. It looked like someone’s personal vehicle that had been rented out to me. All other cars in the facility looked good from afar - they were SUVs that had been washed and cleaned and had no damage. The car given to me had not been washed or cleaned, and had preexisting damage.
Pros:Yes the staff was friendly and the drop off was easy
Cons:The quality of the vehicle
8.0 Very good
Cons:Nothing I can think of,the whole experience was great and the staff was great
Pros:They staff are always friendly and helpful! They make sure you always get what you want. Tino the store manager is the absolute best!
Cons:This place is great!
Cons:I love them and i love their professionalism and hospitality when you come there! Great prices too!
Cons:the car computer which should allow to have accurate information about the gasoline consumption wasn't accurate and couse me confusion about the real gasoline consumption . beacuse the car was only half loded (???? i dont know why? it should be fully loaded!) i needed to stop more time to fuel it before getting it back and finaly i returned it with more fuel than i need to....
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Pros:I really liked their attention to me and they were very friendly
Cons:Everything was fine
Cons:Everything was great, just lower the rates lol. Overall great service loved the car.
Cons:I asked for a car that didn’t smell of smoke and was given one with extra air freshener but a smoky odor that emerged after I had been driving for about an hour. More importantly, the driver’s side windshield wiper broke off during a heavy rainstorm, and I could have had a serious accident. Between these problems and an issue with the previous car I rented from Hertz, I have yet to be given a penny of a refund because I made the mistake of prepaying. I will certainly not ever use Hertz again!
Cons:There was no windsheild wiper fluid in the vehicle or in the vehicle. When I drove in the highway i could not see cuz of the snow and the wipers without the fluid was a danger situation. I could have gotten in accident because of this. There should be everything in the vehicle and things in the back in case of emergencies such as this one.
Pros:Nothing, No one told us that the driver and payee had to be the same name.
Cons:Work with your customers, or go out of business.