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10.0
Avis experience was great. Only discrepancy in the actual bill and ebill sent on email.Reviewed 7 Sep. 2023
review from![kayak]()
8.0
The car was fantastic. It was bigger than expected and the boot was huge. It made life easier with two special needs children. Staff at the desk could’ve been more friendly.Reviewed 7 Sep. 2023
review from![kayak]()
10.0
Friendly and quick service. No delays.Reviewed 30 Aug. 2023
review from![kayak]()
2.0
We had to wait over two and a half hours (in an un-air-conditioned building on a very hot day) to get our car. I would have thought that maybe this was an unusually busy day or something, but there was no acknowledgment from the staff that this experience was out of the ordinary. We rented from them again a couple weeks later, since we had already made the booking and didn’t have time to change it. There was still no air conditioning in the building, but at least there was no line this time. Even so, we still had to wait 45 minutes before we got our car. It is not clear to me why it took so long. We won’t rent a car from them again if we can avoid it…we’d rather pay a bit more money and see if one of the other companies has more reasonable waiting times (or at least air conditioning if we have to wait for a long time).Reviewed 27 Aug. 2023
review from![momondo-kyk-wl]()
10.0
Pick up in New York was easy and stress free. Drop off at Orlando was algo really easy.Reviewed 12 Jul. 2023
review from![cheapflights]()
8.0
Received good customer supportReviewed 7 Jul. 2023
review from![momondo-kyk-wl]()
2.0
very long waiting time very dirty car with broken gpsReviewed 2 Jul. 2023
review from![kayak]()
2.0
Rude staffReviewed 28 Jun. 2023
review from![kayak]()
10.0
The car seemed a bit old or poorly maintained, it made a lot of noise and shook violently every time I hit the brakes. But otherwise everything was seamless, I had 0 trouble receiving and returning the car. Avis folks are fast and efficient.Reviewed 20 Jun. 2023
review from![kayak]()
2.0
Waited two hours in line to get a vehicle. Didn’t get the type of vehicle I reserved so I ended up paying more than I intended. Workers were super slow and not efficient. There were plenty of people with children who had to be sitting on the floor while waiting for long at 1 am. No seating available for children, disabled people, pregnant women or the elderly. No intention of using Avis again, definitely first and last.Reviewed 7 Jun. 2023
review from![kayak]()
6.0
Picking up the car was a nightmare. We specifically asked for a Chevy Suburban due to the amount of luggage and people we had. We needed Captains chairs in 2nd row and the larger trunk space. The counter agent refused to give us one, despite me being an Avis member and pointing out the available one on the lot. When we went outside we met Dan who works the lot outside. He was AMAZING! I pointed out that there was a Suburban that was perfect, he checked it and quickly changed our car to that Suburban. When we tried to leave the lot, the agent inside had assigned that car to another COUPLE (just after us) (not the 6 people we had). We couldn't leave, and found Dan who went inside to sort out the issue. The agent was planning to give them the Suburban because they had requested a black car. Our friend Dan reminded the agent the our car was not black but green. He finalised the paperwork again from inside and finally we were able to leave. Without Dan the trip would have been much more difficult due to the layout of the Expedition. What I didn't understand is why a couple would get priority over us simply because they requested a specific colour when we had 6 people and needed a specific type of car. Thexagent at the counter was downright rude, but Dan SAVED THE DAY!!! GIVE THAT MAN A RAISE!Reviewed 29 May 2023
review from![kayak]()
8.0
They failed to tell me that it will cost 10$ a gallon to fill it up if did not fill it myself at time of drop-off when I pick it up at JFK, THAT WAS A SHOCK TO ME!!!!Reviewed 26 May 2023
review from![kayak]()