Find reviews that mention:
2.0
Very bad. When I arrived at the desk (with a confirmed booking)they told me that they had no cars available. Not able to get a car at thrifty. We went to AVIS for a perfect car at a perfect price.Reviewed 11 Sep. 2023
review from![kayak]()
2.0
We reserved a car more than a month before our trip. When we arrived to pickup the car we went through the traditional paperwork. After a while we noticed many people waiting for their car. So I went to the counter to enquirer about my car only to find out that they did not have any cars available. We waited two hours for a car to be available. We got in the car and drove to the gate only to find out that the car couldn't be released due to mechanical issues. Again we waited for another car. The car we got had bald tires on it which I found out after inspecting the car the next morning.Reviewed 5 Sep. 2023
review from![kayak]()
2.0
They do not have a car for me in JFK airport. I needed to left the airport and take a subway and bus for my destiny.Reviewed 29 Aug. 2023
review from![kayak]()
2.0
You let me rent a car that wasn’t there. I left my hotel and paid for insurance on the rental and got nothing.Reviewed 25 Jul. 2023
review from![kayak]()
2.0
Thrifty rejected my reservation due to no international driver's license, even though I could prove my Portuguese residence and provide a valid driver's license!!!Reviewed 15 Jul. 2023
review from![kayak]()
4.0
I prepaid for my rental in full in preparation for a road trip, when I got to the rental desk 15 minutes before my pickup time, I was informed that the locations didn’t have any cars to rent. I had to wait approximately 6 hours at the rental office before I was given a rental. Very dissatisfiedReviewed 7 Jul. 2023
review from![kayak]()
8.0
The employees were very nice and very helpfulReviewed 19 Apr. 2023
review from![kayak]()
2.0
Terrible rental experience. Will not be using them again. We booked our car in advance and yet still had to wait an hour before any cars were available. When it finally did arrive it reeked of cigarette smoke and the service light was on. After driving for a few hours the gas tank still read full, as it turns out the gas guage was broken and nobody told us. Best thing I can say is that it got us there (late) and it was cheap, but I would recommend going elsewhereReviewed 21 Jan. 2023
review from![kayak]()
4.0
Customer serviceReviewed 4 Jan. 2023
review from![kayak]()
2.0
Terrible customer service at the counter. They make it seem as if they are doing you a favor. Their customer service number is no better. What ever the call center tells you, be assured it’s a lie. I caught them lying to me multiple times and it cost me 100 dollars in taxi fees when they told me the location will wait for my delayed flight to come in. Also had to wait 2 hours for a car to be available.Reviewed 14 Nov. 2022
review from![kayak]()
2.0
I waited for 3 hours to get the carReviewed 4 Sep. 2022
review from![kayak]()
2.0
They charged me more way moreReviewed 17 May 2022
review from![kayak]()