Book Payless car rentals at New York John F Kennedy Intl Airport

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57

Good

14

Okay

23

Mediocre

45

Poor

2

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2.0

Your booking platform allowed me to make a reservation for 11:pm. This Payless location *closes* at 11:pm. Nothing in the booking nor confirmation process mentioned the closing time nor flagged it as a potential problem. When we showed up a couple minutes after 11, there was nobody at the Payless counter. There was, however, a sign directing Payless customers to get in the *very* long Avis line and identify ourselves as Payless customers when we got to the front. That seemed reasonable: Avis *owns* Payless. Getting through the Avis line took nearly one hour. When we got to the front, the person staffing the Avis desk told us the Payless computer system shut down at 11:pm and there was nothing she could do to get us our car. All other rental counters staffed at midnight had no cars available. We took a $135 taxi out of the airport, then caught a ride to another airport the next day to pick up a much more expensive car from another company owned by Avis -- Budget. I am quite angry that: 1. Your booking system allowed a nonrefundable car reservation at a time the company was unlikely to be able to actually issue a car. 2. Payless put up a sign that made us waste an hour of our time standing in line for nothing. 3. Payless's parent company actually made money off of this fiasco, because it forced us to get a more-expensive rental from another of its subsidiaries.Reviewed 11 Jul. 2022

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4.0

I ran it through Palos but yet there was no person available at the booth when I went to pick up the car. I had to go through Avis. Upon return of the car, I asked for a refund as I did not use the toll box that had been sold to me for 25.99- again, Avis people instead off a Payless person- The representative helping me along with agents on either side of him who did we’re helping other clients decided to participate in the conversation about how that was silly of me to want a refund and that I would end up paying more for any tolls that Were incurred. When it was all said and done, he would not reimburse me the 25.99. Don’t be fooled by the low price- customer service stinks!Reviewed 7 Jul. 2022

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4.0

First we didn’t know Payless is part of Avis and very hard to find out the counter until we saw it inside of Avis. Return experience is not good since the rep just scanned the car and checked the key but didn’t issue receipt or confirmation of final settlement amount. Still don’t know how it will be delivered to me. Nervous because they deposit the amount 2x of original booking amount for security purpose.Reviewed 25 May 2022

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8.0

Everything was quick and easy. Thank youReviewed 20 Feb. 2022

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2.0

The customer service was very poor the car was dirtyReviewed 19 Jan. 2022

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6.0

Improve the check in and the check out !!Reviewed 5 Jan. 2022

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6.0

The service of the staff was ok' however the car that was given to us a disgrace///we received a car with 44.000 miles !!! that was full of scratches - an experience I would like to forget.Reviewed 7 Dec. 2021

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10.0

Thank you for a stress free car rental during the busiest time of the year . I would recommend you to everyone . Valérie Portente :0)Reviewed 27 Nov. 2021

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8.0

All went very well with this guys. Good value for money. Will definetly rent with them in the future.Reviewed 3 Nov. 2021

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1.9

Need more good experience person to work. No any customer service when I pick car, No any service when I return the car.Reviewed 1 Oct. 2021

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5.9

Car tank was not full, seats were stainedReviewed 28 Sep. 2021

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1.9

Waited over 45 minutes in a very long line with only 2 agents at the counter. The manager was called to handle a customer complaint and made no effort to assist with the line or engage with the customers. I didn’t get the car requested online. I had to answer the same questions that I already replied to online. My Avis advantage number couldn’t be used to expédiâtes me in the line for the Payless reservation, but there wasn’t a dedicated person to help with Payless customers. Overall it was a horrible experience. When I dropped off my car they still made me go inside to speak to a representative.Reviewed 5 Sep. 2021

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• 3.8 /10Dollar Car Rentals at JFK

• How much does it cost to rent a car from Payless at New York John F Kennedy Intl Airport?

  On average a rental car from Payless at New York John F Kennedy Intl Airport costs C$ 120 per day.

• What is the most popular rental car from Payless at New York John F Kennedy Intl Airport?

  Intermediate (Jeep Cherokee or similar) is the most frequently booked rental car type from Payless at New York John F Kennedy Intl Airport.

• Where can I find Payless car rentals at New York John F Kennedy Intl Airport?

  305 Federal Circle is the closest Payless rental location to New York John F Kennedy Intl Airport. The telephone number for this location is +1 718 244 8277.

• Does Payless offer shuttle or airport pick-up services from New York John F Kennedy Intl Airport (JFK)?

  Yes