Find reviews that mention:
10.0
Good enough.Reviewed 26 Jun. 2023
review from![kayak]()
10.0
Everyone was great, friendly staff, ease of pick up and return and good valueReviewed 8 Apr. 2023
review from![kayak]()
4.0
Could not contact anyone on phone to find my lost Driving license inside the car. Please assist your customers.Reviewed 30 Mar. 2023
review from![kayak]()
2.0
They wouldn't rent a car to me because I had a foreign driver's license.Reviewed 1 Feb. 2023
review from![kayak]()
10.0
Renting from Payless was a great experience. From booking to pick up and drop off, everything was seamless. I got a great car that came with Sat Nav built in which was great as I was visiting from the UK and had no roaming data so could not use Google Maps.Reviewed 6 Nov. 2022
review from![kayak]()
6.0
the car had a leaky tire, we were not sold the toll pass when we should have been and the rep was not helpful when we called to get it corrected.Reviewed 29 Oct. 2022
review from![kayak]()
8.0
Waiting for confirmation of insurance. How much will deduct from deposit. I also need receipt as wellReviewed 19 Oct. 2022
review from![kayak]()
10.0
The "maintenance required" light was on from the time we rented until we brought it back. We were told that it just wasn't reset. Also, tire pressure light went on. Maybe could pay more attention to maintenance.Reviewed 6 Oct. 2022
review from![kayak]()
10.0
Great experience all around and the price was much lower than competitors. Would definitely use again.Reviewed 21 Sep. 2022
review from![hotelscombined]()
4.0
I picked up the car for a weekend and after driving it, the steering was screwed up, warning lights were coming on, oil change needed. I called and they said they’d bring a new car and it took over 12 hours to get it. The new car was better, but overall, rough experience.Reviewed 1 Aug. 2022
review from![kayak]()
2.0
My car was double booked and the other customer refused to come inside with me to sort the problem out. The staff handled it well but the fact that I lost almost an hour of my time waiting for it to be resolved when it should not have happened in the first place impacted the rest of my schedule.Reviewed 13 Jul. 2022
review from![kayak]()
2.0
Your booking platform allowed me to make a reservation for 11:pm. This Payless location *closes* at 11:pm. Nothing in the booking nor confirmation process mentioned the closing time nor flagged it as a potential problem. When we showed up a couple minutes after 11, there was nobody at the Payless counter. There was, however, a sign directing Payless customers to get in the *very* long Avis line and identify ourselves as Payless customers when we got to the front. That seemed reasonable: Avis *owns* Payless. Getting through the Avis line took nearly one hour. When we got to the front, the person staffing the Avis desk told us the Payless computer system shut down at 11:pm and there was nothing she could do to get us our car. All other rental counters staffed at midnight had no cars available. We took a $135 taxi out of the airport, then caught a ride to another airport the next day to pick up a much more expensive car from another company owned by Avis -- Budget. I am quite angry that: 1. Your booking system allowed a nonrefundable car reservation at a time the company was unlikely to be able to actually issue a car. 2. Payless put up a sign that made us waste an hour of our time standing in line for nothing. 3. Payless's parent company actually made money off of this fiasco, because it forced us to get a more-expensive rental from another of its subsidiaries.Reviewed 11 Jul. 2022
review from![kayak]()