Book Enterprise car rentals in New York

Cons: None.

Cons: The GPS ( which was critical because we did not know the area) did not work well at all! Mulitiple times it brought us to the wrong location! The trunk space was inadequate and when we arrived the trunk door broke and we had to change vehicles!

Cons: The SUV I had requested was unavailable because of logistical reasons. No debut card accepted, credit card only. This information is not noted on their website nor was a I informed via telephone or email.

Cons: Nothing.

Cons: Car had empty gasoline I made their attention then after 10 mins the person bring me the car with 3/4th tank gas anyway I did notice again they asked me to bring the car as same way (3/4th) but unfortunately they charge me 11 dollars and change for gas ........shame

Cons: The compact was very basic and lacked a little power. The price point was a little high given the duration and nature of the rental.

Cons: I canceled this reservation they still charged me I want my money. Ack

Cons: Nothing

Cons: Our car had 32,000 miles. Not exactly the staffs fault as we had a choice of vehicles and we picked that one without looking closer.

Cons: The kayak website didn't mention that the enterprise offices close at 1pm on Saturdays. We arrived a little late for our pickup at 1.10pm and we're told sorry, we're closed. Because it was the Saturday of president's day weekend there were no rental agencies in the entire city with any cars available, so we had to stay in the city and forego our AirBnB reservation. The entire staff was there at the enterprise office, the computers were on and working and the staff spoke to us with complete disdain and condescension. People LAUGHED at us when we arrived, and then the guy at the computer raised his voice at me when he explained they were closed. Who in their right mind would expect a business in Manhattan to close at 1pm on a Saturday? How is it reasonable to expect us to have even checked? Who did this guy think he was? And considering it was an honest mistake, and we're talking about being a few minutes past closing time, I'm just amazed they didn't do it's a solid and let us leave with the car that would have been ready for us. Or, I don't know, show some compassion for the fact that they were forced (?) to cancel our holiday weekend? We had a booking after all, so they can't have been surprised we showed up. Oh and as we stood there calling other rental agencies in vain, another couple arrived with an Enterprise rep from another office and they were promptly GIVEN A CAR. Apparently there had been a mix up at another office and they were owed a car. Fine. But it was one of the most humiliating, frustrating experiences of my life and I'll never forget how Enterprise laughed in our faces and told us nope, sorry, you're staying home this weekend, idiot.

Cons: The insurance was separated. They should just offer a package deal on full insurance for the car, inside and outside the car.

Cons: I dropped the car off at a different location and the associate told me he could not give me a receipt. He said the branch that dispatched the car will send me a receipt via email. This was 10 days ago and I still did not receive a receipt. I emailed the branch where I picked up the car for the receipt and still no response. I'm still wondering why there is an extra charge on my credit card and will probably contest the charge, unfortunately! Plus - $100 charge for dropping the car off at another location? I knew that upfront, but common!

Cons: Very difficult to find where to pick up the car.

Cons: Everything was good but still a little expensive

Cons: First of all, I booked a full size car for my wife drove back from JFK to Hartford, CT. They give her a Kia Rio!!! R u serious????? Second, the stupid car get a flat tire after like an hour drive. Then, my wife has to stop on the side of the high way to call Enterprise to ask for a Road assistance at around 11pm. At beginning, they told my wife the AAA will be there like one hour! OK, we can wait for one hour. But no one showed up. Then, we called them again and again. They said the driver is 6 miles away should be there within half an hour. After another 40 mins, no one showed up. Then, police officer asked my wife to drove out from the highway. Then, my wife has to drove the car away and parked in the middle of no where in the middle of night!!! Then, my wife called Enterprise again emotionally to ask where is the AAA. Then, they told my wife they will not show up!!!!! R u serious????? How friendly they are!!! Then, I called them many times to ask for the road assistance in order to solve my wife's problem as soon as possible. After another hour, no one showed up!!!!! Then, I told my wife to ask for a Uber to get back home first. Luckily, there was a Uber around. When the Uber arrived, he figured out my wife got the flat tire. He just helped my wife replace the broken one with the backup tire. Then, AAA showed up!!!! After three hours!!!!!!!!!! We promise to ourselves we will never use Enterprise again in our life!!!!!!

Cons: The Key Fob for the car stopped working at one point where the basic things as Auto Lock and Start/Stop were not functioning which led to a lot of inconvenience.

Cons: Nothing

Cons: I thought I was renting Toyota RAV, got Dodge Journey instead. The ride is bumpy and uncomfortable. Hardly the same thing!

Cons: Only small thing was that I had to come back to ask for an ez pass. Most rental cars (budget, avis, advantage) have it in the car. I would expect staff to offer it to me if it's not already equipped. Also, really wanted a car with blue tooth stereo.

Cons: Nothing

Cons: N/A

Cons: Everything

Cons: Gave me a defective EZ Pass and I was held up at a bridge for 20 minutes

Cons: The car interior wasn't very clean at pickup. The radio malfunctioned partway through the trip and refused to work, leaving me with 10 hours of highway driving in silence.

Cons: 1- The confirmation was for unlimited mileage while the fact was ONLY for 150 miles/ day, the manager made it 1500/ 6 days for me. 2- They have refused at the beginning to give me the car without a US phone number while the phone number in the confirmation was for an international (Egyptian) phone line and it was working with me in the US but they refused and told me to go and buy a US phone line, so I've walked a lot searching for an American mobile phone line to buy but I couldn't find any as it was 8 am and no phone markets open before 10am, so I went back to Enterpise around 9:15am and the manager accepted to give me the car and asked me to buy a US phone line and give them the number on the same day BUT I TOLD HIM THAT IF I COULDN'T BUY IT TODAY I'll BUY IT TOMORROW MAXIMUM AND GIVE THE NUMBER AND HE AGREED, I've called the manager (Bryan Leo) on the next day early morning many times till he replied to tell him that it's in mind to get the phone line asap and I bought it and called him many times again till he replied and gave it to him, then I was surprised when I've known that they have charged me once more on the previous day (the same day I've taken the car and the deal with that manager that I'll call him on the same day or on the next day and he agreed), I've tried again many many times to call that manager and understand from him why did he do that, he replied because I didn't furnish an American phone number on the same day and when I told reminded him that we have agreed to get the phone line on the same day OR ON THE NEXT DAY, he started to snake and play with words. The real problem that they were supposed to charge me about $120, but they said they will charge me $307 (120 rental and the rest security) and I agreed, but because of what the manager did, they have charged me $614, they have refunded $494 when I returned the car back but the problem is that my credit card is in EGP and they have charged me in U$D so I had to pay 6% more in each transaction, which means that I have lost not less that $50 when that manager played with my credit card. However, when I asked him while I was returning the car back "why did he do so and didn't respect what we have agreed on", he replayed that it was above him and that was not his decision. This is the story and I hope you will do something. Kind regards, Osama 609-233-1274

Cons: Drop off location was confusing no signage

Cons: All good!

Cons: Nothing. Everything was excellent! Will definitely use enterprise again.

Cons: Our car didn't have blue tooth. Nuts and bolts car, not great for a long drive.

Cons: Enterprise always makes you do a pre-rental visual inspection of the vehicle for damage, which I find stressful. How do I know what scratches and dents to report? They say to ignore dents smaller than a golf ball or scratches shorter than 5 inches. But that pre-rental inspection is annoying, time-consuming, and leaves a negative impression with me. I always feel like they're going to us it to justify extra charges at the end. It also gives them another opportunity to make the hard insurance sell, which I dislike.

Cons: Locations that would rent from one location for return to a didn't location were limited &-expensive

Cons: I am still waiting for my online receipt!, fzambrano76@hotmail.com

Cons: Limited selection of vehicles. Arrived on a Saturday morning with a reservation for an intermediate size car, but only minivans and large SUVs were available.

Cons: I should not be able to make a reservation using a visa debit card if I cannot use that same card as the one on file to rent the vehicle. I flew 2,500 miles across the country and wasn't able to obtain my rental because this little bit of information was left out. Extremely dissatisfied as I had to have a friend create their very own reservation and run their credit card for me so that I could give him cash, which you guys don't even except, either. I won't be renting from you ever again.

Cons: Need a new one on the passenger side of our Veloster.

Cons: That upon picking up the booked car type, it wasn't available and I had to pay an additional fee per day to upgrade. It's not my problem that Enterprise hasn't got the car type available to me that I booked. The upgrade should have been free. As a matter of fact there was a car that looked a lot like a Compact SUV (that I had booked) available in the lot - but that also required an upgrade.

Cons: My rental was a 7pm and they close the location at 6:59. Arrived late (2 minutes) and it was closed. No phone call no notification letting me in bad position.

Cons: I wish you guys started car drop off and pick up to homes. It would really save time.

Cons: Distance from terminal

Cons: Agent forgot to give us the easy pass we requested. We didn't realize until we were on the road.

Cons: I was given a car that had a flat tire. When I asked the customer service for another car, she refused saying that it is nothing wrong with the car and that I should ignore the error message on the board (which indicated that one of the back tire has low pressure). She tried to inflate the tire on Enterprise compound but the error message on the board did not disappear. She told me that once I will start driving the car the message will go away. I asked again for another car and she refused. I took the car drove it home but the message was still there. I called the Enterprise road assistance and they told me if the tire seems ok then I should ignore the error message. I did so but after two hours driving the pressure on the tire was 25 psi. We stopped at a gas station to inflate the tire. At this point the error message disappear. We finally made it to destination and over night the tire was totally deflated. I called again the Enterprise road assistance who sent AAA to change the tire with the spare one. AAA told me that with the spare tire I should not drive at a speed of more than 50mph. I thought that this was unacceptable since I rented the car to drive a lot around on the highway and not a speed of 50 mph. I called again Enterprise road assistance who agreed to change my car with another one. This took a lot of my personal vacation time plus the stress of driving with a flat tire having two small kids in the back. I am really wondering if it would not be cheaper for LGA Enterprise (and of course much better for me) to have given me from the beginning another car as I requested? I am extremely disappointed with LGA Enterprise and how the customer representative handled the situation.

Cons: Everything

Cons: Very challenging to find the drop off location. There were small signs stapled to light poles. We eventually had to follow an Enterprise van to the location. Otherwise, we would have struggled to find it.

Cons: Over concern with dust on outside of vehicle