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8.0
The car smelled like a chimney they couldn’t get the smell of cigarettes outReviewed 2 Sep. 2023
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2.0
Staff tries to sell you unnecessary stuff. We bought a "toll pass" ($140) but turns out our route didn't need one at all. Also was sold an "upgrade for a good price" before I knew it. "Upgrade" cost more than the initial booking itself ($660 extra while I also had paid £400), which is completely ridiculous. Didn't have the chance to decline the upgrade, was just slapped onto the bill. Explicitly asked her how much it would be beforehand but the lady didn't answer that and just slapped it on there... Will never use again.Reviewed 20 Aug. 2023
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2.0
Ok, so it was the Friday afternoon before the Fourth of July but it took 45 minutes on line waiting to get assigned a car. What a nightmare. Once you got your little piece of paper then you had to wait outside for some poor guy who is running around trying to help everyone to actually assign you a car. Completely disorganized and inefficient I won’t book with budget again.Reviewed 2 Jul. 2023
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2.0
There was a 2 hour line to pick up my vehicleReviewed 27 Jun. 2023
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10.0
Their people are just great. There were 65 renters in front of me on line at the counter at LaGuardia on the Friday of Memorial Day weekend which explains why the pick-up part partially gets a frown. All the stations were full, so there was enough staff. It look 50 minutes to get the car.Reviewed 28 May 2023
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10.0
EverythingReviewed 17 Apr. 2023
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10.0
Budget at LaGuardia Airport was fast, easy, and the staff friendly for both rental and return. Easy to find offsite location. Shuttle was fast with helpful and friendly drivers.Reviewed 22 Mar. 2023
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8.0
Drop off assistance when you arriveReviewed 26 Feb. 2023
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10.0
customer serviceReviewed 11 Feb. 2023
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4.0
The cars wheel was shifted to the left making it hard at time to drive. I went to drop off around 10:55 and they told me they were closed even thought they close at 11. I just had to drop the car off that’s it. So I had to call services, and was no help. They told me to drop it off somewhere without giving me an address. The whole drop off situation was a mess and sadly they did not help much.Reviewed 10 Feb. 2023
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6.0
It took almost 45min to receive a car after my confirmation and receipt which was prebooked.Reviewed 3 Jan. 2023
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10.0
Service was fast and friendly, but could not give us promised car.Reviewed 2 Jan. 2023
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