10.0
Quick ,easy,pickup, I wanted a compact car, but they did not have any there so I had a full-size car. I would’ve preferred a compact car in New York.Reviewed 21 Nov. 2023
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2.0
They could not verify the insurance information that I had purchased when I was booking the car. I had to pay double for insurance.Reviewed 13 Nov. 2023
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2.0
PriceReviewed 10 Nov. 2023
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4.0
We waited over an hour for a shuttle from LaGuardia to the rental car site. We ended up taking a different car rental company's shuttle that dropped us close to Ace, but we had to walk a couple blocks even then. They really pressured me to buy additional insurance even though I was already fully covered by my own insurance. I luckily brought a printed copy of my insurance coverages, which seemed to be the only thing they would accept to avoid buying their insurance. The car had high mileage, really worn tires, and a lot of dings and scratches. The overall price was reasonable and the shuttle back to the airport was quick, but other than that, the experience was lackluster at best.Reviewed 8 Nov. 2023
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10.0
The agents was extremely professional and helpfulReviewed 22 Oct. 2023
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2.0
They rented me a compact/subcompact SUV per Kia standards and per Wikipedia at mid-compact price and told me “that’s the industry standard” which I felt wasn’t the standard of the manufacture or the car or other renal companies. They would not reduce the price to compact SUV or rent us a CRV, RAV4, or similar which was on the booking receipt. We know mid size SUV since we own a CRV. ACE LaGuardia website misleading. It said to wait at a certain number pillar but the shuttle bus stopped way before that area. It also says to wait and the shuttle will come but after 15 minutes of seeing every other rental shuttle come 2 or 3 times, we called and they said it’s “on demand” and would come in 10-15 minutes. The shuttle took 30-35 minutes to come back. The car they rented us smelled like vomit but otherwise was clean inside. We had such a bad experience up to that point that we just accepted it. We won’t rent with ACE or Kayak ever again.Reviewed 4 Oct. 2023
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10.0
There were no signs to indicate where to wait. There were other transportation carriers who were informative and familiar with the service.Reviewed 27 Sep. 2023
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2.0
They could have not requested my insurance company policy. Never heard of such a thing.Reviewed 24 Sep. 2023
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