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Reviews for Ace in New York
Pros
"The gas mileage"(in 621 reviews)
" fast and helpful."(in 282 reviews)
" is always friendly and very helpful."(in 282 reviews)
Cons
"ing from here again!"(in 111 reviews)
"wait 2 hr still no ."(in 895 reviews)
"The smelled like old weed."(in 895 reviews)
Overall Rating4.3 MediocreBased on 177 reviews
Cleanliness
5.2
Comfort
5.0
Overall
4.3
Pick-up/Drop-off
4.3
Value for money
4.5
Recent reviews
Traveler rating
11
5
1
11
6
0
82
Find reviews that mention:
2.0
I was overcharged approximately $370 for the insurance because it didn't specify that it would be 3 times the amount when not purchasing online Windows weren't clean, windshield wipers were old and could barely see when it rained at night. The car was obviously in a major accident as it looked like it was painted with spray cans Plus it had 59,500 miles on it Horrible car and company I have never given such a bad review on a company like this one in my lifeReviewed 26 Aug 2024
review from
2.0
Really bad they make me lost time and they still my $78 dollars… they keep adding more and more to the price I has to say I don’t want to rent anymore and leaveReviewed 7 Aug 2024
review from
2.0
PrettyReviewed 12 Jul 2024
review from
2.0
Crazy hidden feesReviewed 2 Jul 2024
review from
10.0
Great!Reviewed 19 Jun 2024
review from
10.0
Great value for the price. Staff assures that you are getting the best value and were very kind. The car was in great condition. The only thing I would improve is more staff for times with more pick up and drop off. Other renters were very impatient and unkind to staff who were working very efficiently. There were no clear locations to park cars being dropped off which created more work for the staff. Otherwise, excellent.Reviewed 14 Jun 2024
review from
10.0
I like that everyone was so nice and professional. I just wished the windows were less streaked. But definitely would go backReviewed 12 Mar 2024
review from
8.0
Great experience and great value. It’s unlimited miles unless you drive to states that are not that far as in VT, NH and Maine.Reviewed 17 Jan 2024
review from
6.0
The ease of getting checked out and into my vehicle. I didn't like the fees and insurance arrangements that were disclosed at the last minute before agreeing to the rental. They also did not have the car I reserved for (which I understood might be different), and it appeared to be an effort to push me into a more expensive upgrade which they did.Reviewed 8 Jan 2024
review from
2.0
NEVER AGAIN NEVER!!!! The employee at the counter is just the beginning of the worst rental experience you can ever imagine. I was forced to buy insurance even though my credit card provide coverage in case of an issue with any rental car. Then I was requested flight information even though, as a student, I am allowed to stay in the country without having a flight back; they make you feel uncomfortable. Finally, the worst is yet to come. We had a nail puncture, and they charged us 200$ for a tire replacement without any explanation when a fix would have cost 60$; to finish up the bill, they had mistakenly doubled the tax and fee.Reviewed 26 Oct 2023
review from
4.0
I would have appreciated more transparency around the eventual cost of the vehicle. I was initially quoted $290 when I reserved it, and was told that would be the amount when I picked it up. Alas, I was presented with a daily "Geo Zone" fee— something I wasn't notified of when renting the car. I dropped the car off after requesting an additional day (I tried to do so at pick-up, but was told I'd have to call to extend), and was charged a total of $457. Additionally, I thought I would be renting the car from ACE, a company I've heard of, but was surprised to learn that I'd actually be renting it from Drivo (a company I've never heard of). I was also told I could receive $25 back, if I submitted a Google review, prior to even leaving the lot with the car The lack of transparency made me very uncomfortable. In the future, I'll stick to (albeit sometimes pricey) companies I know, like Hertz.Reviewed 21 Sep 2023
review from
2.0
Long lines bad costmer serviceReviewed 17 Sep 2023
ACE car rentals in New York provide a vehicle for any type of trip or traveler. If you are going to be in and around the city during your trip, we suggest choosing a compact car or sedan. This vehicle class is best for maneuvering through busy city traffic and parking in tight spaces. An SUV is a good choice if you are traveling as a family or plan to take a road trip out of the city.
If you are a frequent renter, ACE offers a Member Rewards program that is recognized as one of the most generous in the industry. Members earn double points for each dollar spent on qualifying reservations at participating locations in over 50 countries. With no blackout dates or vehicle type restrictions, you can accumulate points and enjoy Instant Discounts on any available product, providing flexibility and rewards to enhance your car rental experience.
To rent a vehicle with ACE, you must be at least 18 with a valid driver’s license. You must also provide a major credit card in your name, along with proof of full coverage insurance. In the absence of insurance, you have the option to purchase coverage at the rental counter. Underage drivers, aged 18 to 24, may still rent a car but will be subject to an extra fee. Underage drivers may only rent compact or mid-size cars.
When driving in New York City, you are likely to encounter toll roads. ACE makes this easy with the EZPass. This system allows you to breeze through toll booths without cash and eliminates the need to wait in long lines. The toll charges are conveniently consolidated and billed at the end of your rental period, simplifying your journey. Make sure you understand the terms and fees associated with the toll pass and enjoy a hassle-free experience on the city's roads.
Compact rental cars from Ace in New York are around 33% cheaper than other car types, on average.
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FAQs about renting a car from Ace in New York
Where is the best pickup location for ACE car rentals in New York?
When choosing a pickup location, consider where you will be arriving. ACE has locations at all major New York City airports, so the best pickup location will depend on which airport you’re flying into. The rental location at JFK airport is the largest and will have the widest selection of vehicles. To reach the rental desk, you can take the AirTrain to Federal Circle from any terminal. After arriving at Federal Circle, proceed downstairs to the street level and follow signs for free shuttles. From here, you can call ACE to request a pickup.
What are the different car rental amenities offered by ACE in New York?
ACE car rental amenities in New York include a range of vehicle options to meet specific needs, flexible rental periods that allow for early returns or extended use, and one-way rental options. Additional services like supplemental insurance, roadside assistance, and GPS navigation are also available to enhance your rental experience. ACE provides the flexibility and convenience needed for you to tailor your travel plans, ensuring a smooth car rental experience in New York. Specific amenities can vary by location, so we recommend asking your chosen branch for their specific policies.
Where are the best places to park ACE car rentals in New York?
Parking in New York City varies by location. Manhattan offers more garages than street parking, while the other boroughs have mostly street parking, especially around commercial areas. In terms of affordability, cheap parking in Manhattan is rare, but monthly parking in Queens, Brooklyn, or the Bronx can save money. Many hotels and accommodations will have parking for their guests. Mobile apps like SpotHero and ParkNYC are helpful for finding available parking spots. Online booking can streamline the parking process and save time and money.
What is the most popular rental car from Ace in New York?
Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Ace in New York.
How many car rental locations does Ace have in New York?
Ace has 2 rental locations in New York. Take a look at our Ace rental location map to find the best rental cars near you.
Does Ace have a car rental location at the airport: John F Kennedy Intl airport (JFK)?
Yes
Does Ace offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?
No (According to our data)
Does Ace have a car rental location at the airport: Newark airport (EWR)?
Yes
Does Ace offer shuttle or airport pick-up services from Newark airport (EWR)?
Yes
Does Ace have a car rental location at the airport: LaGuardia airport (LGA)?
No (According to our data)
Does Ace offer shuttle or airport pick-up services from LaGuardia airport (LGA)?
No (According to our data)
See more FAQs
Everything you need to know for your Ace car rental in New York
Search for cheap rental cars from Ace in New York with KAYAK and rent a car from Ace that suits you best. KAYAK searches hundreds of travel sites to help you find and book the best Ace rental car deal in New York.
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