Book Ace car rentals in New York

Reviews for Ace in New York

Recent reviews

Traveler rating

Wonderful

6

Very good

4

Good

1

Okay

8

Fair

6

Mediocre

0

Poor

66

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car was cleannever rent

get the carcar was dirty

car availablecredit card

friendly staffcustomer service

car insuranceeven though

shuttle from the airportper day

great price

6.0

Rental experience was OK, except for 2 points: 1. No prorating of hours - late by 1 hour, get charged for a full day; 2. A car that parallel parked behind me caused minor scoffing on rear bumper. Normal in NYC. They estimated this to be a $1500 damage I am liable for...Reviewed 17 May 2023

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2.0

Insurance payment at booking time was about 400 dollars, but at counter desk raised to 1200.... crazy. Free additional driver at booking was about 80 dollars at pickup. Only few states are included, moving to the most states you have to pay daily, you drive toll roads, you have to pay to daily processing due. Chip rent at booking will cost for extremely expensive after all.Reviewed 25 Apr. 2023

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2.0

The rental facility is not run by Ace but rather by a servicer who employs poor quality reps. The person I death with tried to upsell me on a much more expensive car than I ordered, tried to slip an exhobitantly priced insurance policy into place and then demanded a $500 deposit on top of the full cost of the rental on my debit card, or $350 on top of the rental on my credit card, when other rental companies require only a $200 deposit. A completely unacceptable performance. I went to Avis and got a better car for the same price, with a lower deposit.Reviewed 17 Apr. 2023

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2.0

We arrived late by 2 hours. They told me I was too late and there was no car.Reviewed 5 Apr. 2023

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2.0

Online it said unlimited miles. This is a lie. Its not for all cars or all locationsReviewed 3 Apr. 2023

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2.0

These people are total crooks and were extremely rude to me for absolutely no reason.Reviewed 5 Mar. 2023

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2.0

The worst car rental possible. All other poor reviews are all VALID!! They have restrictions on area as well that they won't tell you. Your final bill will be $1000 plus. trust me. Somebody should sue themReviewed 21 Feb. 2023

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2.0

Horrible service. Forcefully tried to decline my own insurance and sell their own for $25 per day. Had to wait for 2 hours to pick up the car when there were no customers waiting. Gave me a car that had no smoking sign but had horrible smoke smells in it. I was told by the reception that if they find smoke smells in the car, they will fine me $400 for cleaning purposes. When I told the car check out person about the smoke smell, he replied, “don’t worry, it’s ok.” It seems the entire facility is there just to scam peoples money!!!Reviewed 16 Feb. 2023

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2.0

This company doesn’t honor the insurance that is pre paid in your website. People behind de counter are very arrogant and condescending towards customers.Reviewed 31 Jan. 2023

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2.0

They canceled my car as I walked in to pick up the car but they accepted payment online a day before, also They were still taking orders for the same cars at the same time my car was being canceled. So, what kind of business is this?Reviewed 23 Oct. 2022

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2.0

The worst, after the quick bait and switch to nothing. They told me that all of their cars were returned last night with damage and they had no cars available to fulfill my reservation and left me stranded. They suggest ed another service for close to $500 a day! I’m looking into actions I can take legally or follow up with a government protection/watchdog agency! Sincerely NEVER AGAINReviewed 18 Oct. 2022

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2.0

I will never rent a car in this way again. The car company was actually "Drive-O" - never heard of it, never want to have anything to do with it ever again. Way too far away from airport. Had only 1 shuttle so the wait for that was way too long. Processing took way too long and was chaotic, overly complicated, and ridiculous. Customer service consisted of confusion and rudeness. This outfit is utterly sketchy and suspicious. Needs to be completely revamped or shut down.Reviewed 16 Oct. 2022

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• How much does it cost to rent a car from Ace in New York?

  On average a rental car from Ace in New York costs C$ 82 per day.

• What is the most popular rental car from Ace in New York?

  Standard (Class Commercial Truck or similar) is the most frequently booked rental car type from Ace in New York.

• How many car rental locations does Ace have in New York?

  Ace has 1 rental location in New York. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: John F Kennedy Intl airport (JFK)?

  Yes

• Does Ace offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?

  No (According to our data)

• Does Ace have a car rental location at the airport: Newark airport (EWR)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Newark airport (EWR)?

  Yes

• Does Ace have a car rental location at the airport: LaGuardia airport (LGA)?

  No (According to our data)

• Does Ace offer shuttle or airport pick-up services from LaGuardia airport (LGA)?

  No (According to our data)