Book Hertz car rentals in New York

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Reviews for Hertz in New York

  • All reviews 100%
7.4/10 Good
Based on 506 reviews
  • 6.5
  • 6.6
  • 5.8
  • 6.2

Recent reviews

Most recent
    6.0 Good
    Standard
    15 Jan 2018
    Car not safe: bald tires in the snow
    Pros: Pickup at LaGuardia was easy, staff nice and friendly.
    Cons: Car had bald tires, not safe in the snow.
    2.0 Mediocre
    Luxury
    8 Jan 2018
    Did not get the car!
    Pros: Nothing
    Cons: I paid for my care rental online on a visa debit card which they took from my bank account I went to the place to pick up my car the lady said “ooo we only accept manor credit cards, & not debit!” they took the money already from my bank that means I paid! & It is redicilous to treat PAYING CUSTOMERS, this way. So I asked for. Refun & left the place!
    6.0 Good
    SUV
    6 Jan 2018
    Long story short
    Pros: I ended up with a decent Mid sized SUV
    Cons: When I showed up to pick up my car the office in Whitestone Queens, NY was locked and no one was there. I called a number on the door and someone said they would be back in 5 minutes. 25 minutes later a very nice representative arrived and explained that even though I made my reservation 6 months before the pick up date, they didn't have my car. She offered to send me to another Hertz location with a Nisan Sentra. I drove the car 45 minutes to another Hertz location to pick up the car I reserved. Once I got there they tried to give me the smallest "SUV" I've ever seen. I would be luck to fit a medium sized suitcase in the back - I think it was a Chevy Trax, this thing was not a mid-sized SUV. I repeatedly asked for a larger car and they said they had none. They also said that would not get one by tomorrow and that no other location in NYC would have a larger car. Only after refusing to take the car for more than 30 minutes and standing outside in the freezing weather did the manager finally offer me a Toyota RAV4 that had been just hanging out in the garage. Finally I was given a Mid-Sized SUV! Because of the elaborate process of getting my car I was instructed by all representatives to call before returning my car to figure out where I should bring it. I had decided to return it to the Park Slope Brooklyn NY location because that's where I picked up the Toyota RAV4 ultimately and it was closer to where I lived. When I called the Whitestone Queens location, I was told that there would be a $15 inner city return fee. When I then called to confirm things with the Park Slope Brooklyn location they said that there would be a $100 inner city return fee. They suggested I contact the 800 number who finally let me return it a day later for around $60 - I'm not sure if the inner city fee was included. The car was fine but the runaround was too much.
    2.8 Mediocre
    SUV
    4 Jan 2018
    No SUV available
    Pros: Nothing.
    Cons: The service. I had to settle for a full size car with a check engine light and transmission issues. After reserving my car and paying in full 6 months prior. We were promised that we would receive a SUV with in two days. After which they still had no SUVs, we went back another time to get an SUV and still Nothing, not even a full size car to switch out. This was unfortunate because we have a 3 month old child and where limited space not allowing us to fullfill the purpose of getting the rental. Ultimately we stood in the a car with a check engine lite and bad transmission.

Where can I find Hertz car rentals in New York?

500 West 43rd St, Hertz car rentals

Address

500 West 43rd St

Phone

+1 212 486 5912
Hertz