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10.0
Rental area not easy to get to. Otherwise everything was fine.Reviewed 25 May 2023
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4.0
Office closed early, so have to go to Avis for pick up. Luckily that was a good thing because the service is better there. Overcharged on final bill. No explanationReviewed 10 May 2023
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2.0
It took over an hour to check in and get the carReviewed 5 May 2023
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4.0
The trunk of the car was full of trash from food. It smelled awful! And the charges were higher than quoted by quite a bit. It was almost midnight and I was so tired I just took the car, which was not at all like the Volkswagen I had reserved- it was a gas guzzling dodge charger. Overall I’m very disappointedReviewed 25 Mar. 2023
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10.0
People were friendly and made it easy to pick up and drop off car.Reviewed 13 Mar. 2023
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4.0
The car was nice and clean. However the staff at JFK was horrible. They had no idea where the car was, it was raining and they wanted me to find it!Reviewed 12 Mar. 2023
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4.0
Staff was pleasant. Office was chaotic. We were sent to wrong car. Had to go back to office to get another car in pouring rain. The GPS didn’t work.Reviewed 18 Dec. 2022
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10.0
Everything was perfect!Reviewed 5 Dec. 2022
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2.0
I was unable to actually take the vehicle off the lot. The website did not reflect the other charges associated with the rental so I was unable to pay for the car/take it off the lot.Reviewed 24 Oct. 2022
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2.0
Pickup took 1.5 hours with only 10 people ahead of us in line. We pre-checked-in on our phones and still had to provide the same information at the counter.Reviewed 17 Oct. 2022
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2.0
Pick up was an absolute nightmare. Took over an hour to just check in and another 30+ min to actually be assigned a car. The waiting room was absolute chaos and tensions were very high as some people had been waiting over two hours. Absolutely unacceptable wait time to receive a rental car. No apologies or any explanation from staff as to the issues. When we dropped the car off at the Lagurdia location they had a line of at least forty people out the door. Budget needs to figure out there check in issues and I will never rent from them again.Reviewed 17 Oct. 2022
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10.0
No frills no surprisesReviewed 1 Oct. 2022
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