Guest Reviews
Overall Rating
6.8
Good
Based on 663 reviews
Overall
6.7
Cleanliness
7.1
Comfort
7.2
Pickup/Dropoff
6.4
Value for money
6.7
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Budget car rental prices in New York
| Economy | C$60/day |
| Compact | C$62/day |
| Intermediate | C$71/day |
| Standard | C$72/day |
| Full-size | C$80/day |
| SUV | C$88/day |
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car was great
great car
return the car
car available
took minutes
great service
great experience
friendly staff
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2.0
Didn’t have my car, then charged me double
Pros: Nothing about this experience
Cons: I called to switch locations and time for my pick up. They told me all I had to do was show up. I did. They didn’t have any cars and they didn’t have my reservation. I called and booked another reservation, but they charged me double the price.
review from
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3.2
BUDGET WILL NOT HONOR YOUR DEAL WITH KAYAK
Pros: NOTHING
Cons: If you have any problems Flight Change etc, Budget WILL NOT Honor third Party Deals. You will be forced to take a walk in rate. TWICE the MONEY CROOKS
review from
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6.0
Budget staff could use some training
Pros: The car was clean and comfortable
Cons: The pickup process shouldn’t take 40 minutes. The staff was rude to every person in line. They never apologized to anyone for the wait. There was swearing and just an overall bad attitude and unfriendly approach.
review from
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9.2
Cons: Car was pretty old. Engine quite noisy but working well.
review from
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6.0
Car Damage
Pros: The pick up and drop counter were fast and the staff very friendly.
Cons: The security person who checked out the damage on the car at LGA was very difficult. There was a large scuff marks on the rear door that she said is not damage and just needed to be cleaned. I attempted to clean it off but it remained but she refused to mark it on the contract and was difficult when I tried to discuss it with her.
review from
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10.0
Pros: The staff was great and the car was checked in quickly.
Cons: All good.
review from
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2.0
No ez pass
Cons: Nobody went over the vehicle with me, the guy just said your car is in A12. The front tire was almost flat, and the car had no ez pass. I told an employee about the missing ez pass and she started looking for the guy in charge. She found him after a half hour and he gave me an ez pass and scans it to match it to the sticker in the vehicles windshield I got out of there at one o clock. I then received a message in my iPhone calendar that the car must be dropped off on Monday September 10 between 12 and 1 o’clock. I looked for a gas station and filled the tires with air.
review from
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4.4
Queens rental office a nightmare
Pros: The Nissan Altima we picked up was nice. Good car and clean.
Cons: The JFK Federal Circle office was a nightmare. Dirty disgusting bathrooms. Trash on the floor. We got there at 1130am and it took 2.5 hours to finally get the car. At one point the staff left their computers. I don’t know if they went on break or what. With a big line of people still waiting. I will never rent Budget again based on this experience.
review from
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9.2
new car
Pros: nice car with apple car play, good value for the price
review from
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2.0
Cons: I reserved a car at EWR airport, returning it at AVP airport the same day. Arriving at the the Budget counter at EWR, after a 12 hours flight from Israel, I found out that somehow, through the reservation process, the car was reserved at LaGuardia airport instead of Newark. although ElAl doesn't fly to LaGuardia. I asked whether the reservation can be amended & be transferred to Newark. The woman at the counter told me that its a complete new reservation, so its going to cost me 165$ instead of the 81$ I was supposed to be charged on my original reservation for a mid size. I went to check the price at the Dollar counter near by. They had only full size. I rented with them (Dollar). The full size cost me 125$. That was a lousy service experience with Budget, as I felt they were tying to rip me off, using my "no other choice" situation.
review from
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8.0
Cons: The staff when dropping off the car were very slow and unfriendly.
review from
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10.0
Great deal for nyc
Pros: Ease of pick up and drop off. Helpful staff. Clean new car
Cons: Nothing
review from
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9.2
Cons: Car was pretty old. Engine quite noisy but working well.
review from
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10.0
Pros: The staff was great and the car was checked in quickly.
Cons: All good.
review from
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9.2
new car
Pros: nice car with apple car play, good value for the price
review from
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10.0
Great deal for nyc
Pros: Ease of pick up and drop off. Helpful staff. Clean new car
Cons: Nothing
review from
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2.0
Didn’t have my car, then charged me double
Pros: Nothing about this experience
Cons: I called to switch locations and time for my pick up. They told me all I had to do was show up. I did. They didn’t have any cars and they didn’t have my reservation. I called and booked another reservation, but they charged me double the price.
review from
-
3.2
BUDGET WILL NOT HONOR YOUR DEAL WITH KAYAK
Pros: NOTHING
Cons: If you have any problems Flight Change etc, Budget WILL NOT Honor third Party Deals. You will be forced to take a walk in rate. TWICE the MONEY CROOKS
review from
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6.0
Budget staff could use some training
Pros: The car was clean and comfortable
Cons: The pickup process shouldn’t take 40 minutes. The staff was rude to every person in line. They never apologized to anyone for the wait. There was swearing and just an overall bad attitude and unfriendly approach.
review from
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6.0
Car Damage
Pros: The pick up and drop counter were fast and the staff very friendly.
Cons: The security person who checked out the damage on the car at LGA was very difficult. There was a large scuff marks on the rear door that she said is not damage and just needed to be cleaned. I attempted to clean it off but it remained but she refused to mark it on the contract and was difficult when I tried to discuss it with her.
review from
-
2.0
No ez pass
Cons: Nobody went over the vehicle with me, the guy just said your car is in A12. The front tire was almost flat, and the car had no ez pass. I told an employee about the missing ez pass and she started looking for the guy in charge. She found him after a half hour and he gave me an ez pass and scans it to match it to the sticker in the vehicles windshield I got out of there at one o clock. I then received a message in my iPhone calendar that the car must be dropped off on Monday September 10 between 12 and 1 o’clock. I looked for a gas station and filled the tires with air.
review from
-
4.4
Queens rental office a nightmare
Pros: The Nissan Altima we picked up was nice. Good car and clean.
Cons: The JFK Federal Circle office was a nightmare. Dirty disgusting bathrooms. Trash on the floor. We got there at 1130am and it took 2.5 hours to finally get the car. At one point the staff left their computers. I don’t know if they went on break or what. With a big line of people still waiting. I will never rent Budget again based on this experience.
review from
-
2.0
Cons: I reserved a car at EWR airport, returning it at AVP airport the same day. Arriving at the the Budget counter at EWR, after a 12 hours flight from Israel, I found out that somehow, through the reservation process, the car was reserved at LaGuardia airport instead of Newark. although ElAl doesn't fly to LaGuardia. I asked whether the reservation can be amended & be transferred to Newark. The woman at the counter told me that its a complete new reservation, so its going to cost me 165$ instead of the 81$ I was supposed to be charged on my original reservation for a mid size. I went to check the price at the Dollar counter near by. They had only full size. I rented with them (Dollar). The full size cost me 125$. That was a lousy service experience with Budget, as I felt they were tying to rip me off, using my "no other choice" situation.
review from
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Where can I find Budget car rentals in New York?
Building 305 Federal Circle, Budget car rentals
