4.0
The representative at the counter was helpful but the manager put us in a $53 car when I had paid $69. All he had left was a cheaper electric car and didn't adjust the rate. I thought I was agreeing to a "manager's special" but it was actually a "manager's choice". He made a CHOICE to put me in a lower priced car at a higher price. It was only a two day rental so I only overpaid by $32. The other issue was that I was making a one way, 900 mile road trip and stopping every 200 miles and spending an hour recharging an electric car was unacceptable.Reviewed 14 Sep. 2023
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2.0
Hertz charged me a completely different rate than what I booked through Kayak. I ended up paying more with Kayak than if I had just booked it myself.Reviewed 18 Jul. 2023
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2.0
Waited. Nearly an hour to be served at the counter. Then waited another hour for a car to be available. Shouldn’t have to wait two hours for a car when one is on time for the reservation.Reviewed 7 Jul. 2023
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8.0
Very smoothReviewed 2 Jul. 2023
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2.0
La Guardia’s shuttle system is horrible. It requires the renter to take two shuttles to get to the rent a car location. When I returned the car at Hertz around 10:00 pm I pulled up and no acknowledgement by the gentleman working. He finally looked up and said you’re all set. The shuttle bus was running but no driver. I asked the ladies at the counter and they said he is probably in the restroom. He was actually chit chatting with a colleague then he gets on the shuttle and says he is off shift. No one cares less. Awful!Reviewed 7 Aug. 2022
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2.0
There was mail in one tire One door was damaged they did not care to tell me had to keep filling air Did not even send me final invoiceReviewed 1 Jul. 2022
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10.0
The representatives I met w/in person were above & beyond. They know their job, & were absolutely wonderful to interact with. My one complaint was my vain attempts to get thru to a living individual via phone when I had a question that I could not find an answer to on the website. That will give me pause in future, knowing this. Incredibly frustrating.Reviewed 20 Jun. 2022
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10.0
Perfect experience.Reviewed 15 Feb. 2022
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1.9
I was charged a much different amount than what the contract and the customer service agent said I would. I never received a receipt once I dropped off the vehicle. The vehicle was absolutely filthy (gum stuck to carpet, vomit in window openings) and it also needed new windshield wipers which ended up being somewhat of a safety hazard due to rain.Reviewed 14 Sep. 2021
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7.9
And overall good experience except this car smelled like cigarettes. I thought that you were not supposed to smoke in these cars????Reviewed 14 Sep. 2021
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1.9
Kayak conveniently adjusted itself to show pickup at LaGuardia while I mentioned Newark as my pickup location, had to cancel that reservation to rebook one from Newark. Also, Kayak is middleman for another website, so what's the bleeping point? The lesson I learned was skip all the aggregator websites and go the actual company.Reviewed 4 Sep. 2021
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5.9
Car was clean and comfortable but not worth the money.Reviewed 3 Aug. 2021
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