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2.0
Pick up was a mess. Waited nearly 3hrs for my car that wasn’t even on the premisesoReviewed 25 Jul. 2023
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2.0
Awful.Reviewed 17 Jul. 2023
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2.0
Absolutely awful. I had to wait for 3 hours to get a car and then the car I got smelled like cigarette smoke. Had to smell that for a 9 hour drive home.Reviewed 11 Jul. 2023
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2.0
The vehicle provided to me had a problem with the ABS system that made braking in ice conditions almost impossible and placed me and my family in grave danger whilst travelling in Vermont in winter. I have raised this with them and they indicate that there is nothing that can be done. I regard this as unacceptable and I will never rent from them again.Reviewed 12 Jan. 2023
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10.0
Everything was fine!!Reviewed 21 Mar. 2022
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10.0
It was a good experience.Reviewed 20 Feb. 2022
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2.0
I did not need extra liability insurance and the woman conned me into getting it.Reviewed 7 Dec. 2021
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2.0
We book via Kayak with rentalCars.com and the car rental place was already closed by the time our plane landed and we were not able to get our rental car - with 3 kids, in the rain and a weeks worth of luggage - we had to get a car from another rental office that stayed open passed 8:30pm, in NYC!Reviewed 27 Nov. 2021
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1.9
Rating is for kayak. Terrible search from kayak. They changed my search for a rental car from my choosen location in Newark to New York.Reviewed 3 Oct. 2021
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1.9
Don’t tell me to wait for paperwork then have me stand still for 40 minutes. Missing flights isn’t fun. Also, only offering an updated Itinerary that’s 48 hours removed from my original flight time is out right criminal. You’ve done nothing to help me. Zero Value as a customer. Will never recommend or fly United ever again, period. The worst!Reviewed 24 Sep. 2021
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1.9
The customer service was terrible at pickup. I had to wait over an hour in line because the tellers moved so slowly and then the car wasn’t ready when I was finally seen. I will not be renting from this company again.Reviewed 8 Sep. 2021
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5.9
Very disorganized pickup. 90+ minute wait in line.Reviewed 7 Sep. 2021
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