Englewood Car Rentals

? Customer Service

Pros: Receptionist wanted to help, manager was completely inflexible.

Cons: Reserved car in Cresskill and did not double check res. It was in Englewood. Walked :30 to Cresskill location before realizing it was the wrong office. Asked for a ride, they couldn’t help, asked for a car, they couldn’t help asked to cancel reservation, that they could help. All while hearing on the loud speaker Enterprise, the company that picks u up. I walked :30 home. Very disappointing.

Unpleasantly surprised

Pros: Fast for the most part and car selection was better than I thought it would be

Cons: Made a reservation for 6PM but was told the location closes then and forced me to try and come earlier the day of my reservation. When I was running late, I called and they were extremely difficult in trying to help or offer another solution only letting me know "we close at 6". When I asked why they allowed me to make a reservation for 6 or what do other customers do, it was clear they didn't want to help or accommodate me in anyway and I had to push back my rental time to the following morning instead. This messed up my weekend plans and made me very annoyed and angry. There was no work around offered or any understanding or customer service. The manager who helped me the following day did his best but even he admitted that the situation was not handled well and apologized.