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151 East Wacker Drive, Chicago, IL
0.6 km from
great hotel with great service
Clean. Friendly staff. Location is great. The beds were well used. I slept in a very deep impression in the bed. The mattresses were covered with a duvet placed under a top sheet (instead of a fitted sheet) I assume to make the mattresses feel more comfortable and less lumpy. It was the worst mattress I've ever slept in in a hotel. Poor parking options. $125 for two days (non valet) No roof top bar or pool. Charges for any local outgoing calls or 1-800 #'s. A little thing, but a main bulb was burnt out in the bathroom and it wasn't changed before or during my stay. Made the bathroom quite dark. The tub facet dripped constantly.
We loved the special lounge to relax in. It was like having our own kitchen and living room. Everything was great.
Location - very convenient. One of those hotels that tries to make money on every little extra. Cockroaches on the 26th floor where our room was. Reported it to the front desk - they didn't sound surprised at all.
We got a great deal for the night so we decided to give it a try. We were pleasantly surprised. Very comfortable. Love the memorabilia throughout. We'll stay here again.
The location of the hotel is perfect. It is within walking distance to the parks and many other attractions. The decor was not that of what I expected at The Hard Rock. Our first room was dirty and incredibley small. The staff was very accommodating and moved us to what was supposed to be a nicer room. The new room was a bit larger but still not very clean. There was urine spatter all around the floor by the toilet. The couch appeared to have stains on the cushions. I can only imagine what those were. The furniture was more than weathered and worn looking as well. It was a very underwhelming expierence of which we will not be repeating!
Large and full service yet not corporate-looking and bland. Very slow elevator.
Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
Clean comfortable room, nice staff. Great location While the bar/lounge was nice, the lack of Gym and pool were something I missed.
I liked that it was close to everything we wanted! The wifi was slow! They had no ice machines in the hallways so we had to call every time for the front desk to being some to us. When entering the hotel it had a clean but smelly odor it was weird! We requwsted with a nice view but we got the back of another buildings view! The shower had some mold!
Great service and great location.
one of the two hotel elevators was not working... we were on the 11th floor.. it took nearly 30 minutes each time to get an elevator..the AC was not working . The room was nice and comfortable.. however the AC and the elevator really created a bit of stress for us... the cost for the weekend visit 2 nights was not acceptable given the conditions.. When I asked the front desk clerk to adjust our bill she went on about how they were working on getting the elevator repair but it was difficult on the weekend.. still no satisfaction on my end. SORELY DISAPPOINTED. Margo DOlan email@example.com
Fantastic staff. Super clean and updated while maintaining the building's historical identity.
Nice staff No black out curtains. Heating system in room took a long time to kick in and warm up the room. Carpet smelled like feet. Room was TINY.