Hotels near Chicago O'Hare Airport

Hotels near Chicago O'Hare Airport

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O'Hare Intl (ORD) - Chicago, IL, United States
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Best hotels near Chicago O'Hare Airport

Cleanliness
9.4
Comfort
9.3
Facilities
7.3
Location
9.3
Overall
8.0
Overall 9.0 Excellent
Based on 832 reviews
Cleanliness
9.4
Comfort
9.3
Facilities
7.3
Location
9.3
Overall
8.0
Cleanliness
8.0
Location
10.0
Overall
9.0
Staff
10.0
Value for money
8.0
Cleanliness
9.4
Comfort
9.3
Location
9.3
Services
9.3
Staff
9.3
Cleanliness
9.4
Comfort
9.4
Location
9.2
Services
9.2
Staff
9.3
Cleanliness
9.3
Comfort
9.3
Location
9.4
Services
9.2
Staff
9.1
Cleanliness
9.4
Comfort
9.2
Facilities
7.3
Location
9.3
Overall
7.3
Cleanliness
9.6
Comfort
9.4
Location
9.4
Services
9.2
Staff
9.1

Excellent 10.0
Pros: I appreciated that the facilities were super clean and I loved the complementary breakfast. So many places have really changed to offer the bare minimum due to Covid and the layout here was more than expected.
Cons: nothing
Excellent 8.0
Pros: Customer service
Cons: Nothing
Excellent 8.0
Pros: Staff and location
Cons: Heating and air-condition control. Very difficult to understand . I wasn't able to turn it off and the noise coming from the vent was very loud and bothersome.
Excellent 10.0
Pros: good location. helpful staff. clean and very comfortable beds.
Cons: hard to figure out where to park. I wish I had received the information in advance that there is a parking garage.
Excellent 10.0
Pros: Fantastic value!
Excellent 8.0
Pros: Quality of breakfast
Cons: For longer stay , breakfast menu become boring plus no option for dinner/room service .
Excellent 9.0
Pros: Jenny (as well as the other young ladies) at the front desk took excellent care of us. Shuttle service was very good (although the handle on my luggage was broken during the shuttle ride.)
Excellent 9.0
Cons: Add parking charge
Excellent 10.0
Pros: Wonderful staff, clean, great location!
Excellent 10.0
Pros: It was very nice, the free parking, & free breakfast were great. The hotel appears to be either newer, or newly renovated. There¿s complimentary tea, coffee, & citrus water available around the clock in the lobby.
Excellent 9.0
Pros: Clean and near O Hare airport.
Excellent 8.0
Pros: The workout facility, the coffee and breakfast were very good!
Cons: The size of the room, and additional parking fee of $18 each day were not fair for what we were charged!
Excellent 10.0
Pros: The location was perfect for our needs.
Cons: N/A
Excellent 10.0
Pros: Staff was very nice and hotel was very clean.
Okay 5.0
Pros: ¿Exceptionally Clean¿
Cons: Chicago sucks. Will do my best to not connect through again. Proof of vaccination to eat a meal¿really?
Excellent 10.0
We were traveling with 3 teenage children and 2 adults and the suite was perfect. Friendly staff, clean, comfortable room.
Mediocre 3.0
Pros: Easy airport shuttle, pool, breakfast, nice room.
Cons: (1) Poo on the bathroom door and door frame upon check-in - gross! (2) Hotel staff did not offer anything (not even to comp parking) to offset that I had to clean up a prior guest's poo, even when I shared photos with them.
Good 7.0
Pros: The free breakfast had a good spread. Beds were comfortable.
Cons: The power went out due to a storm with high winds and was out for an hour out so. There was an issue with our AC unit but it eventually got sorted out. However, you can not turn it down past 67 degrees F. I like it chilly to sleep. Woke up sweating ¿Â
Mediocre 3.0
Cons: It took 45 minutes for the shuttle to pick us up from the airport after 9:00pm when there wasn¿t any traffic and the airport was next to empty. The hotel is only 5 minutes away at most. Then the first room smelled strongly of cigarette smoke.
Excellent 10.0
Pros: Location
Cons: Paying for parking
Excellent 8.4
Staff was excellent- just had asked for housekeeping for 5 days- was offered sheets to do it ourselves on our 7th day there. Had to get Tp etc. was a pain
Excellent 8.0
Was allowing guests to not wear mask when the guidelines says different
Good 7.0
Pros: Clean well appointed room. Nice pleasant staff
Cons: Charging $18 to park your car overnight while staying at the hotel is ridiculous. Will not Stay there again.
Good 7.0
Pros: Location is great and staff is excellent.
Cons: $18.00 dollars for parking? Lots of other hotels in area that offers FREE parking!
Okay 5.0
Pros: Hotel employee at the front desk
Cons: Yes Parking should not be an up charge it should be included
Okay 5.0
Pros: Parking
Cons: Fridge was turned off.
Mediocre 2.0
Pros: Close to our destination. Pool was nice.
Cons: Disappointed the hotel charged for parking in their own lot. Rooms were so small the bathroom door was a sliding closet door and no Latch. The breakfast included was supposed to be good. Had better at motel 8. Will not stay here again.
Good 7.0
Pros: Very close to the CTA station to get to downtown Chicago. Hotel was new so very clean. Pool area was clean. Beds were comfy.
Cons: Paying for parking even though it was $15/night as oppose to $45/$70 in city, PAYING for parking is ABSURD! Room was small for 2 adults & 2 kids (13&11) It had free breakfast, but if you didn't get down early in the am, it was picked over.
Hampton Inn & Suites Rosemont Chicago O'Hare - Rosemont
Rated #1
9.0
Excellent 9.0
Based on 832 reviews
Details
Reviews
C$ 253

Cleanliness
9.2
Comfort
9.3
Facilities
8.4
Location
9.2
Overall
8.5
Overall 8.9 Excellent
Based on 667 reviews
Cleanliness
9.2
Comfort
9.3
Facilities
8.4
Location
9.2
Overall
8.5
Cleanliness
6.4
Comfort
6.4
Facilities
6.0
Location
6.4
Overall
6.5
Cleanliness
9.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
6.0
Cleanliness
9.3
Comfort
9.3
Location
9.3
Services
9.2
Staff
9.3
Cleanliness
9.5
Comfort
8.5
Facilities
9.0
Location
9.5
Overall
9.0
Cleanliness
8.8
Comfort
8.6
Facilities
8.8
Location
8.9
Overall
8.7
Cleanliness
9.4
Comfort
9.3
Location
9.3
Overall
8.0
Services
9.3
Cleanliness
9.6
Comfort
9.7
Facilities
10.0
Location
9.2
Overall
9.3
Cleanliness
9.2
Comfort
9.4
Facilities
8.4
Location
9.1
Overall
9.0
Cleanliness
9.5
Comfort
9.5
Location
9.2
Services
9.2
Staff
8.9

Excellent 10.0
Pros: The room was very nicely decorated, and comfortable to sleep in.
Excellent 9.0
Pros: Very nice room. Easy check in. Convenient shopping, the hotel was next door to a large outlet mall so I was able to grab things that I had forgotten fairly easily. The room was very clean and the bed was SUPER comfortable!! There was a restaurant and small Starbucks/convenience store in the lobby of the hotel.
Cons: The parking fee was $36. I would have preferred free parking but the fee was not too bad.
Excellent 10.0
Pros: excellent location, 4min walk from Fashion outlet mall, 8min ride from ORD airport
Cons:
Excellent 10.0
Pros: Really good
Excellent 9.0
Pros: Room was great, clean and staff was friendly and accommodating to an early check-in and one hour later check out. Gym and restaurants were open.
Cons: Housekeeping never came in 3 days and there was no complimentary coffee available in the lobby, only overpriced Starbucks.
Excellent 9.0
Pros: The amenities and attention to detail were nice. Clean and spacious rooms and halls.
Cons: The design was not that impressive. I know open showers (no doors) are popular but not practical. It doesn't keep the heat/steam in. Also the mirror in the bathroom was too far from the sink, hard to see what you're doing.
Excellent 9.0
Pros: Location. Available restaurants. Near places to shop.
Cons: No
Excellent 8.0
2 World class restaurants are less than 30yds from the lobby... McCORMICK & SCHMIDTS, & CAPITAL GRILLE. BOTH ARE UPSCALE STEAK & SEAFOOD EATERIES WITH CLASSY ATMOSPHERES & FINE DINING.
Excellent 10.0
Cons: We had an issue not being able to unlock one of the rooms even though the key card was working. They promptly fixed.
Excellent 10.0
Pros: Cleanliness of hotel/rooms. Modernness of room and spaciousness. Also friendly staff and great location of restaurants
Cons: No
Excellent 10.0
Pros: The cleanliness of the entire hotel. The friendly staff and location of it.
Cons: I do not like the charges for parking at the hotel. There isn¿t any parking any place other than with them.
Excellent 9.0
Pros: Location
Cons: Restaurant service was slow. Might be understaffed, like everywhere.
Excellent 10.0
Pros: The professionalism of the staff is rarely seen any more. I was always treated with respect and like I was special.
Cons: The use of the parking garage is a bit confusing.
Excellent 10.0
Pros: The staff are helpful and efficient, the room was lovely, and quiet, and the bed was very comfortable. Check-out, with several staff on duty, was very fast which helped as I was concerned about getting to the airport. I enjoyed the stay.
Cons: I wished there was a mini fridge in the room. The clothes rod & hangers were high & a little hard to reach, and the bathroom mirror was set a bit high for a 4'11" person like me, but I managed.
Excellent 10.0
Pros: Clean rooms comfortable beds, great location
Good 6.0
Pros: Everything was beautiful and clean.
Cons: Two weddings or receptions were going on. Even at 2:30 am the hotel was packed and so loud.
Good 6.0
Pros: Very clean and welcoming, the ashburn staff was so nice.
Cons: The parking fees were hidden, I did not expect to pay an extra $70. The staff when checking in seemed bothered with us.
Excellent 10.0
Pros: Great customer service, facilities and amenities. I enjoyed the visit.
Good 6.0
Pros: I liked the bathrooms. Super modern and elegant.
Cons: There were issues with my keys not opening room at first try, the sleepy concierge not speaking up loudly enough to hear, the pillows not providing any support, the parking garage not being free to hotel guests, no vending machine for late night arrivals.
Good 7.0
Pros: Location. Right next to airport with shuttle service that runs every 15 minutes. Very convenient.
Cons: The staff member that checked me in had excellent customer service. I went back to the front desk to inquire about a refreshment and was not treated well at all.
Good 7.0
Pros: Nice and clean.
Cons: The parking ramp and $30/night fee that was not listed in the ad
Good 7.0
Pros: The staff was universally helpful and polite.
Cons: The bathroom was not fully clean. The valet parking was not available as advertised and the self park option was too expensive.
Mediocre 3.0
Pros: Location was good. The property is big and there are nice restaurants on site.
Cons: Beds were overly firm. The channels on the TV were so pixelated that it was unusable. Staff said it was due to the wind. What is this, 1996? They have more reliable options than satellite. Wifi didn't work well either. The room had peeling paint.
Excellent 8.8
I always return to Loewe’s because of their impeccable rooms, high quality linens, beautifully designed bathrooms and thoughtful bath products. The rooms are well lit, the blackout curtains are in good condition and the shower pressure is wonderful. The room also feel thoroughly cleaned — which I’ve come to value even more during a pandemic. The restaurant/room service was closed but Gibson’s had a good late night steak around the corner. In the morning I was out of the hotel and through security at O’hare in just over 20 min.
Good 7.0
Pros: The restaurant was closed. We had to order for delivery. Otherwise it was fine. I'll be going back.
Good 7.0
Pros: Location
Cons: Room was not as clean as it should be and couldn’t even watch tv because there was no signal.
Excellent 9.4
Pros: Location was great. Hotel was excellent value.
Cons: K cup still in Keurig from previous guest
Excellent 10.0
Pros: Room service was awesome. King size bed super comfy.u. nhc CNN DC
Good 7.0
Pros: Conveniently located to my venue
Cons: Rented 2 rooms and one wasn't ready at check in time.
Good 6.0
Pros: It was a very nice hotel aesthetically.
Cons: After the first night, they didn't change the bedding, they only remade the beds. I know this because there was a stain on one of the comforters where a piece of food was dropped. The front desk attendant was a bit rude when I asked her about the parkin
Mediocre 2.0
Pros: Aesthetically pleasing and very clean.
Cons: The staff was rude and not very welcoming. Front desk, restaurant, and bell hops all included. Very dissatisfied with the poor level of customer service. Would not recommend and will not be returning to this hotel.
Mediocre 3.0
Pros: Proximity to the airport is nice, but there are lots of other options
Cons: Way too overpriced, checkin was extremely slow. Room was very basic and not as described.
Okay 4.8
Pros: Near Outlets?
Cons: 1. No microwave, that’s fine, there is a refrigerator full of stuffs for sale so you can’t use it, open the door, take any thing out longer than 45 secs, it is billed, be aware. 2. Wall as thin as a piece of paper, can hear lots of stuffs, bath room flush, shower, people talking, etc from other rooms. 3. Our room is underneath the laundry room, OMG, washer and dryer roaring for all the day. 4. Parking, $26 daily. Went to there as it was described “luxury”, so disappointed.
Excellent 9.7
Pros: Loved the valet! And the Starbucks on location! The restaurants were great!!
Cons: Did not like the pillows. I woke up with a stiff neck both mornings.
Excellent 8.2
Pros: Excellent value and room design and spaciousness
Cons: Hassle to get online: last name is hyphenated and had to visit desk to resolve issue.
Excellent 8.0
Cons: Bed could have been more comfortable.
Poor 0.0
Pros: Didn't attend due to not being able to get to the hotel.
Cons: Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?
Excellent 10.0
Pros: The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.
Excellent 9.7
Pros: Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
Okay 4.5
Cons: We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
Mediocre 2.5
Pros: Nothing much
Cons: Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
Excellent 8.2
Pros: Nicely appointed room; very good about late check in despite being busy (~2am).
Cons: I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
Excellent 10.0
Pros: Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
Excellent 8.0
Cons: Not impressed with charging to register early. And never have had a 4 pm register time.
Okay 5.7
Pros: Location Kayaks assistance View
Cons: Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.
Good 6.8
Pros: Shower, bed, very comfortable and luxurious. Accommodated my request to stay in a quiet room. Planes flying overhead is definitely noticeable but not disturbing.
Cons: The primary purpose of my stay was to have a stress free location to have lunch during the break period of an exam I was taking at a nearby convention center. I arranged to have lunch delivered to my room in the short lunch break I had and despite confirming multiple times that it would be delivered at 11:45 I was very disappointed and panicked to find it wasn't waiting for me. When I arranged the lunch in the morning I was adamant about the delivery time and warned that it was possible I might not be in the room. I was never told this would be a problem. When I called to inquire about the missing lunch, I was told it was against company policy to leave a meal in the room, and they "didn't know who I could have spoken with that would have taken the order". This was truly disappointing because not only was I incredibly stressed (having prepared for this exam for 6 months and needing to return for the afternoon session in less than 30 minutes) but I also felt patronized that I could have fabricated speaking with someone about the topic. I would expect so much more out of a luxury hotel like this. Ultimately they were able to fast track a meal that I ate in about 6 minutes, but were nice enough to not blink in providing me a $70 bill for the food. I returned to the afternoon portion of the exam stressed and flustered when I should could have been calm. I wouldn't have arranged to stay at the hotel if I thought they weren't going to be accommodative of my needs.
Mediocre 2.0
Pros: Didn't get to stay at the hotel as it were overbooked.
Cons: The fact that (1) Loews - on one of those days when many passengers missed connections at O'Hare - oversold its rooms and didn't honor my reservation; (2) Loews did nothing to line up an alternative hotel for me; (3) Loews charged me for the room they didn't provide; and (4) a week later I still haven't seen a refund on my credit card account for the room Loews promised but failed to deliver.
Okay 5.3
Cons: They don't make my room clean enough.
Loews Chicago O'Hare Hotel - Rosemont
Rated #2
8.9
Excellent 8.9
Based on 667 reviews
Details
Reviews
C$ 292

Cleanliness
9.2
Comfort
9.3
Facilities
9.0
Location
9.0
Overall
9.2
Overall 8.9 Excellent
Based on 435 reviews
Cleanliness
9.2
Comfort
9.3
Facilities
9.0
Location
9.0
Overall
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
8.0
Cleanliness
9.1
Comfort
9.2
Location
8.8
Services
9.1
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
9.6
Facilities
8.4
Location
9.1
Overall
9.2
Cleanliness
9.2
Comfort
9.3
Location
9.0
Services
9.0
Staff
9.0
Cleanliness
9.5
Comfort
9.6
Location
9.4
Services
9.4
Staff
9.3
Cleanliness
9.1
Comfort
9.3
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Location
8.7
Services
8.5
Staff
8.9

Excellent 8.0
Pros: The room was great. The bed was a little soft and worn.
Cons: The bed was a little soft and worn. I rolled to a valley.
Excellent 9.5
Pros: Price has increased by 50
Okay 5.0
Pros: location was really convenient for my work and check in check out was quick. Friendly staff at front desk.
Cons: Did not clean the room in the morning or replace the tea coffee supplies. didn’t even take out the trash
Excellent 10.0
Pros: convenient to relative’s house and to the airport.
Excellent 10.0
Pros: very clean. amazing pillows. excellent lay out of the king suite ( i want to build our mother-in-law apartment to match this floor plan). perfect in every way
Cons: all i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them being closed due to COVID
Excellent 10.0
Pros: Costumer service
Excellent 10.0
Pros: The staff was really friendly
Excellent 10.0
Pros: The staff was so nice, they went above and beyond to make my stay comfortable.Hotel employee was so sweet and helpful! The suites are so big and cozy.
Cons: No
Excellent 9.0
Pros: My experience overall was fantastic. Spacious, clean room and great amenities (pool, gym, etc.).
Cons: It is my belief that when someone books a hotel out in Rosemont it is to be close to the city while avoiding a number of inconveniences that comes with the city. The cost of parking was not acceptable especially because this wasn't clear prior to bookin
Excellent 8.0
Pros: Every room is a suite.
Cons: One of the hotel's airport shuttle drivers is disturbingly incompetent and lazy. Obviously my driver.
Excellent 10.0
Pros: Lovely, spacious suite with a very comfy bed. Check in staff were friendly and efficient. We really appreciated the airport shuttle which runs every half hour.
Excellent 10.0
Pros: Size of my room and staff.
Cons: No
Excellent 8.8
Pros: Comfortable room and free shuttle from airport.
Cons: We booked a twin bed room. Got single king bed. Son had to sleep on the sofa. After a nightmare day of travel with the stay here an unplanned overnight stop between flights we were too tired to complain. But really if you book something that's what you should get.
Excellent 10.0
Pros: Staff was great and rooms were amazing
Cons: Parking costs were high
Good 6.0
Pros: .
Cons: Sound proofing is terrible.You can even hear the sound of their phones.Noise from the hallway and outside noise.
Excellent 10.0
Pros: Everything!! The room,customer service, food.
Cons: N/A
Good 7.0
Cons: Loud activity in the hallway at 1am when I was trying to sleep. Doors and walls didn't seem to block out the noise much.
Good 6.0
Pros: Value for money for room.
Cons: Front desk was neither welcoming at check-in nor courteous at check-put. I was not informed about the parking charges at the time of check-in. At checkout when I asked about it, response was mechanical.
Good 7.0
Pros: The room was incredible. Very nice with a seating area. Separate tub and shower. Very nice King Bed with two big Screen TVS.
Cons: $32 to park my car. What a rip off. I just needed a place to stay the night. I could have stayed in another area if I had known this.
Okay 5.0
Pros: Its close to the airport
Cons: for one night, I got hit with an additional $47 for parking and internet to top of the reservation. This is a 4 star hotel supposedly and they price it low and then get you with these additional charge. I always book hotels but never had such a problem.
Mediocre 3.0
Pros: Hotel employee, who checked us in at the front desk. He was outstanding.
Cons: The ice machine on my floor was broken the whole weekend which was a huge inconvenience. The coffee pot in my room was broken. The parking lot gate wouldn't work repeatedly and it made me miss my daughter's performance and walk in pouring rain.
Okay 4.0
Cons: The staff and the lack of overall cleaning on maids part
Mediocre 2.0
Pros: Distance to outlet mall very close
Cons: Yes. Had a spill of a drink in the room. The hotel locked us out of the room and tried to charge my credit card with discussing the incident with us. I ended up getting the stain out of the carpet but it was a big hassle to be locked out the room.
Good 7.0
Pros: Relatively clean and quiet, (except for the jets flying over) but it's an airport location.
Cons: Expensive for the average non-corporate guest, including the internet and complicated astronomical parking fees. A couple of dead bugs in the bed was a turnoff, but they were not bed bugs.
Okay 5.0
Pros: During check in the women that checked me in was a little rude and short
Good 6.0
Pros: The rooms were beautiful and roomy
Cons: Yes they charged my credit card after I told them I already paid which caused me to have to open a dispute
Mediocre 3.0
Pros: Close proximity to the airport
Cons: Very disappointing experience with the airport shuttle. Waited over an hour and called three times and was told three times the shuttle would arrive in 10 minutes. The only reason I chose this hotel was because of its convenience to the airport.
Okay 5.0
Pros: Large Room
Cons: NO Free WIFI and No Free Parking
Good 7.0
Cons: You advertise free airport shuttle which it is no.
Good 7.0
Pros: clean and nice
Cons: parking fee
Mediocre 3.0
Pros: The room itself was great.
Cons: The entire floor smelled like marijuana the all night. Parking was horrible. One of the reasons we stayed there was because the website said parking was free. It cost $32 to park off in a neighboring business parking lot. We couldn't even drop our bags.
Mediocre 3.0
Pros: The room size
Cons: We checked in and were given 2 fulls, despite having a king size bed reservation. We constantly had to talk to managers about cleaning the room and about our bill.
Poor 1.0
Pros: the room was nice and close to where we were going
Cons: staff was rude and chragered us over 400 dollars in fees. charged us to park and said we smoked in the room. when we entered the room it smelled like smoke. never stay at the Marriott again!
Poor 1.0
Pros: Hotel was clean
Cons: Unacceptable issue resolution
Okay 5.0
Pros: The room was beautiful - loved it! One of our favorites we have ever been in.
Cons: We didn't like that we had to pay for parking and wifi - we were turned off by that. There were smears (like nose prints) on the full length mirror in bathroom. Last the tv in bedroom kept turning off on it's own and we couldn't enjoy it. Frustrating!
Good 7.0
Pros: Breakfast fruit was fresh, comfortable bed, quiet public area
Cons: Expensive breakfast, expensive parking. I reserved room with double beds and they told me they over booked and gave my room to someone else. And they were not very patient for a while.
Good 7.0
Pros: The room was very modern and looked great.
Cons: $30 parking for guests per night is extreme. Also their Thermostat system is controlled by wifi and kept resetting to 85 degrees in the middle of the summer. Had to wake up 4x throughout night to turn on AC.
Okay 4.0
Pros: They gave us a suite. It was very nice.
Cons: The $32 parking fee is just ridiculous.
Mediocre 2.0
Pros: The room was clean
Cons: No Internet. Had to purchase it. This is very unlikely to expect when you are booking a hotel.
Mediocre 3.0
Pros: convenient
Cons: the most uncomfortable rollaway bed I've EVER slept in. To make the experience even worse the supplied sheets did not fit the bed. Horrible.
Mediocre 3.0
Cons: Hidden charge of parking, and I was promised a double bed room and they ended up selling mine forcing my guest to sleep on a pull out sofa
Excellent 9.7
Pros: The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be.
Cons: It was cold outside.. just kidding.. there was nothing objectionable.
Okay 5.0
Cons: The Chicago Cubs games were not on room channels. It's been 107 years for the Cubs . I had to watch in the lobby bar paying $10-11 dollars per drink for me and my girlfriend. What the hell, I'll be back in 107 years!
Okay 5.0
Pros: Separate beesroom
Cons: They rented the room across the hall for a very loud wedding after party. They did not take action until I made a video that recorded the sound level. This was at 2am.
Poor 1.0
Pros: Rooms and location were nice.
Cons: Was charged twice for the two rooms, which resulted in having to call the hotel several times to get the charges refunded. Never a pleasant experience. When I did call, I was treated as if I was taking up someone's time.
Poor 1.0
Pros: Location
Cons: Staff (except one female representative who was friendly)was unresponsive to our requests.They were not accommodating whatsoever and with poor service, the room was average & significantly overpriced.And $30 overnight parking fee was additinal to room fe
Excellent 10.0
Pros: Space in the roomnothing
Chicago Marriott Suites O'Hare - Rosemont
Rated #3
8.9
Excellent 8.9
Based on 435 reviews
Details
Reviews
C$ 262

Cleanliness
9.0
Comfort
8.9
Facilities
8.6
Location
8.8
Overall
9.0
Overall 8.7 Excellent
Based on 974 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.6
Location
8.8
Overall
9.0
Cleanliness
9.2
Comfort
8.8
Facilities
8.8
Location
8.4
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
8.9
Comfort
9.0
Location
8.9
Services
8.9
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
8.9
Location
8.7
Overall
9.0
Services
8.6
Cleanliness
8.7
Comfort
8.9
Facilities
8.2
Location
8.6
Overall
8.5
Cleanliness
9.1
Comfort
8.8
Facilities
8.0
Location
8.8
Overall
9.0
Cleanliness
8.8
Comfort
8.7
Location
8.8
Services
8.3
Staff
8.9

Excellent 8.0
Pros: Decent breakfast options. Great staff
Cons: We stayed 3 nights and our room was not cleaned even once
Excellent 9.0
Cons: The heater was pretty noisy during the night.
Excellent 8.0
Pros: A very pleasant stay at this hotel. Staff were friendly, helpful and welcoming, room was spacious and clean. nice touch was the night light in the bathroom. breakfast was adequate, and was inclusive. The only downside is that although there is a free shuttle bus to O'Hare airport, you really need to have a car for any other local transportation. Very little to find fault with or dislike.
Cons: Nothing!
Excellent 8.0
Pros: The room was spacious and clean. Good service and close to the airport.
Cons: There is nothing I didn't like, it was a comfortable stay.
Excellent 10.0
Pros: Room was so clean and bed was a dream!! Staff was extremely helpful Free breakfast snacks at departure was appreciated
Excellent 10.0
Pros: Rooms very clean
Excellent 8.0
Pros: cleanness
Cons: big crowd in the breakfast area
Excellent 10.0
Pros: great room reasonable price
Excellent 8.0
Pros: The free parking and included breakfast is great for the price.
Cons: The pool water was somewhat murky. My son still went swimming, but I did make him shower off afterwards!
Excellent 10.0
Pros: It was very convenient for me to get to the Allstate Arena from there for a concert. It was a very well taken care of hotel. I loved the details in the room- especially the light up mirror in the bathroom.
Cons: One of the elevators did sound a little rickety which didn't help with my fear. They did have clearly displayed that it had been inspected recently, though, which helped.
Excellent 10.0
Pros: Nice room and great stuff
Excellent 10.0
Pros: Very clean room. Also the staffs are really kind.
Excellent 10.0
Pros: This hotel is remodeled and nicer then the pictures show.
Cons: Really nothing... Maybe not very many options for food/drinks.
Excellent 10.0
Pros: Staff were excellent and took care of every request very quickly.
Excellent 9.0
Pros: Quiet despite near airport.
Cons: The only issue was not the hotels fault. They did a good job with everything that was in their control. Staff very helpful and friendly.
Excellent 8.0
Pros: Very professional staff, uncommonly courteous and friendly.
Cons: Due to Covid restrictions, the breakfast was somewhat Limited, as was the seating. Given that, the staff did a very good job to make it as pleasant as possible.
Excellent 10.0
Pros: The room was very clean, staff were very professional and supportive. We enjoyed the breakfast that was served the food was very delicious and the set up was great. Also enjoyed getting water, tea and coffee.
Cons: Nothing , everything was wonderful!
Excellent 9.2
Hotel is very near the airport which is great but keep in mind that if you’re without a vehicle, there’s only one restaurant in walking distance. It worked for us but maybe not for others. Shuttle picked us up at terminal 3, dropped us off and then we realized that we were kind of isolated. The hotel is nice and clean and the staff was friendly.
Okay 5.0
Pros: Location
Cons: Had to change rooms due to noise
Good 6.0
Pros: The gentleman that checked us in was super nice and excellent customer service skills! Free parking was nice. The pool and hot tub were nice! Beds were comfortable!
Cons: Parking spaces were limited but the gentleman that checked us in helped us figure out parking. The office chair in our room was all scratched up-needs to be replaced. Some spots on wall and carpet needed attention. Elevators seems kind of dirty.
Good 7.0
Pros: Friendly staff.
Cons: Musty smell, Air unit was noisy, shower head was very week.
Poor 1.0
Cons: Power Outage
Good 6.0
Pros: Free parking and the staff was great
Cons: The room was not clean and up to date
Excellent 10.0
Pros: Breakfast was terrific! Staff were very personable. I really felt so comfortable in that atmosphere. Also, the main area, for breakfast and reception was always being cleaned up each morning - very much appreciated. Also, the fact that they allowed (at least one) theraoy dog was very cool -everyone enjoyed petting Frankie.
Cons: Well, I suppose some of the decor is getting a little frayed - especially the carpets. But, the comfortable atmosphere was a major plus.
Good 6.0
Pros: Good hotel
Cons: Parking was poor
Good 7.0
Pros: The pool!
Cons: The beds were bit hard to sleep on, blanket was really heavy.
Good 7.0
Pros: Clean rooms, friendly staff, and delicious complimentary breakfast.
Cons: No food storage in rooms.
Okay 5.0
Pros: The complementary breakfast
Cons: They gave us a room that was still occupied by another guest. Had to ask for a different room and their only response was if I would like a water for my trouble. I felt a bit worried about leaving the stuff in my room since they were letting people in any
Good 6.0
Cons: Air conditioning fan goes on and off all night. Window lets in a lot of noise.
Good 7.0
Pros: timely shuttle bus and rich breakfast, hi-speed Wifi
Cons: No proper supermarket around the hotel
Good 7.0
Pros: Great breakfast staff.
Cons: a little out of the way.
Mediocre 2.0
Pros: People were very nice. Great breakfast as always, despite coffee being very watered down.
Cons: Area is not good, as a single woman staying there I did not feel safe and felt a bit anonymous. No food options (per Hampton inn standard), but the options were pizza places only and they deliver to the room instead of the lobby. Coffee was very watered d
Excellent 8.2
Pros: Shuttle service is convenient and breakfast good. They even offer a sack breakfast for those who must leave for the airport before their 6 a.m. breakfast time.
Cons: Nothing close enough to walk for dinner.
Good 7.0
Pros: Proximity to O'Hare and parking. Good breakfast.
Excellent 9.1
Pros: It is a no frills place to stay near Ohare. Reliable shuttle service. Convenient.
Excellent 8.8
Pros: The thing that made our stay at the Hampton inn O'Hare so nice was the hospitality of the staff. This one man went above and beyond for us.
Cons: The rooms had a weird smell to them but we got over it after about the first hour.
Good 6.8
Pros: the quietness of the room -- even though my widow faced the busy street and non-stop traffic
Cons: Toilet problem !! the toilet had a POOR design and caused my private parts to get wet ... or come in contact with the interior !! that problem spoiled my stay because I primarily needed a hotel take a break from cross-country highway driving and to benefit from a private bathroom where I could void my bowels (and take a rejuvenating shower) ------------ also, the TV did not have clear picture on several of the channels lastly -- the internet price was NOT honored when I received the receipt under the door the next morning !!
Excellent 10.0
Pros: For the price, my stay at Hampton O'Hare was excellent.
Excellent 8.0
Cons: Some how they charged me 20$ more per room then I had booked for. They did make the adjustment after I brought it to their attention.
Excellent 10.0
Pros: Staff was super helpful. Rooms were very clean. Great centennial breakfast. Everything was easy and smooth about our stay.
Excellent 8.2
Pros: It's a good hotel and a good location for me when in the area for work. It's clean, the staff is helpful and I liked my stay. This is my second visit.
Cons: There wasn't anything that I didn't like.
Excellent 10.0
Pros: pool, free breakfast fresh, great customer service
Cons: loud children upstairs but good overall after buying ear plugs. )
Excellent 10.0
Pros: The hotel was very clean, friendly and nice. Great breakfast!
Cons: The hotel has limited parking available, we had to park along the curb. On busy nights I see this being a major problem
Good 7.4
Pros: Staff are friendly and helpful
Cons: I was given a disable room and the bathroom is kinda strange. The room is noisy because it feels like someone is trying to open your room door but it is next doors. I don't know why I was assigned disable room because I am not. Stuck at the parking due to heavy snow and they did not clear the parking lot
Good 7.6
Pros: Easy all inclusive hotel. Nice pool. Decent breakfast. Clean rooms.
Cons: The location, while near the airport, was on a kind of sketchy street. Wasn't sure about the safety of leaving my car parked in the lot. But to my surprise, there were no issues.
Hampton Inn Chicago - O'Hare - Schiller Park
Rated #4
8.7
Excellent 8.7
Based on 974 reviews
Details
Reviews
C$ 231

Cleanliness
9.0
Comfort
9.0
Facilities
9.6
Location
8.8
Overall
9.0
Overall 8.6 Excellent
Based on 431 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.6
Location
8.8
Overall
9.0
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
9.0
Comfort
9.1
Location
8.9
Services
8.8
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
7.3
Facilities
10.0
Location
10.0
Overall
7.3
Cleanliness
9.1
Comfort
9.1
Location
9.2
Services
8.9
Staff
8.9
Cleanliness
9.0
Comfort
9.1
Facilities
10.0
Location
8.3
Overall
10.0
Cleanliness
9.0
Comfort
8.8
Facilities
9.2
Location
8.5
Overall
9.3
Cleanliness
8.5
Comfort
8.3
Location
8.5
Services
8.0
Staff
8.3

Okay 5.0
Pros: Location, Security
Cons: Broken Glass in pool closed for a long time, Room not made up because I didn't ask for it to be made up. That policy has got to go.
Excellent 10.0
Pros: Newly decorated room was nice as was size of the room seating etc
Okay 4.0
Pros: Decent accommodations. Restaurant/bar on site with limited hours.
Cons: Surprise $18/ day (a one night stay=$36) parking charge. No updated electronic connections in room, eg, no USB ports. Charge for breakfast.
Excellent 10.0
Pros: ALWAYS IS WONDERFUL THANKS SO MUCH
Cons: Always is wonderful ¿
Excellent 10.0
Pros: Location and the staff friendliness of staff. Airport shuttle was a plus!
Cons: No
Excellent 9.0
Pros: The staff I met were all very friendly and helpful. The shuttle to the airport was great.
Cons: There were indications that perhaps they were not quite attentive enough when cleaning the room.
Excellent 9.0
Pros: Good Location, easy access to freeway and airport. Food at restaurant was very good
Cons: No free breakfast? Exercise room was a little small
Excellent 10.0
Pros: location
Good 6.0
Cons: The room was very small and very dark. Very poor lighting
Excellent 10.0
Pros: Everything was great
Cons: I wish there was a free breakfast. $10 was a lot for what would be a skimpy continental breakfast with no proteins.
Poor 1.0
Pros: Checking out. Just wanted to get out.
Cons: There was brown spots in the hot tub and garbage all over.
Excellent 9.0
Pros: People Waitress And Busser were like family. Front Desk was Great too.
Cons: PARKING!!! They said they waved the $18.00 dollars a day parking fee, because I don't remember paying this Fee the week before. The second night (Saturday), we got back around 10:30pm and had a Worring time looking for a place to Park. Where Would We GO?
Excellent 9.0
Pros: Restaurant and pool area.
Cons: Nothing I disliked.
Excellent 10.0
Pros: The location and staff
Cons: No
Okay 4.0
Pros: Location and breakfast
Cons: There was no room service unless it was prearranged. No one informed of this at check-in nor was there any sign in the room to arrange for the service. Your first night we returned to a dirty room, no clean towels or coffee for the morning.
Poor 1.0
Pros: This is not the room I paid for I¿m very unhappy I just stay because I ain¿t have anywhere else to go but this room is definitely not wat I paid for
Cons: This is not the room I paid for I¿m very unhappy I just stay because I ain¿t have anywhere else to go but this room is definitely not wat I paid for
Okay 5.0
Pros: The location as my conference was held in the hotel otherwise there¿s only a casino in the immediate area.
Cons: No breakfast, no complimentary coffee, had a shuttle but it was consistently 45 minutes late, had to reserve the pool ahead of time and could only be in there an hour at a time, hot tub was blocked off so unusable, staff was not friendly and made excuses
Excellent 10.0
Pros: This is a VERY clean hotel. I really liked how they schedule your pool time to accommodate social distancing. My family felt safe.
Excellent 10.0
After staying in a few hotels that were ok but not great, I was pleasantly surprised with this hotel - ecstatic actually. More than worth the price. Excellent services & facilities, super friendly staff, immaculate rooms. Masks worn. Social distancing measures in place. Really, wow. I really enjoyed my stay here and will stay again if I need to stay in this area - just five minutes from the airport! Woo!
Good 7.0
Pros: The room was very nice size for price
Good 7.0
Pros: I loved you need a key to get in and out of the parking lot. Staff we're awesome.
Cons: You have to pay 18 to park and pay for breakfast which should automatically come with the room rate
Excellent 9.7
Pros: Nice clean room, nice pool and spa, walking distance of Rivers Casino.
Cons: Pillows were a little soft for my taste.
Okay 4.0
Pros: The location was convenient.
Cons: The bathroom didn't have enough towels and was marginally clean. The temperature was not easily regulated. Blankets were flimsy like a sheet... Only one extra blanket in the room for to beds.
Good 6.0
Pros: The food was excellent!
Cons: Pool was packed, didn't get to swim. Parking was expensive!
Excellent 9.4
Pros: Everything about my son and I’s stay was wonderful! It was very welcoming, clean, and relaxing. Next time I want to get away for the night or even a weekend i will definitely be coming back to the Hilton garden Inn.
Cons: The only thing that I could say I didn’t like was how messy the pool area became. I understand completely though; it’s summer, it was like 95 degrees, and many other people were having a good time too.
Poor 1.0
Cons: They charged me $17 for parking which I did not park my car. I had to call and cancel the charge.
Poor 1.0
Pros: Onsite laundry room
Cons: I had the misfortune of encountering a front desk receptionist who was everything but helpful on my 24 hour jaunt. I got the GM's card and will detail my specific experiences to him. Property is dated, cheap & not a good representation for Hilton bran
Good 7.0
Pros: Friendly staff and pool.
Cons: Beds were not comfortable.
Okay 4.0
Pros: The location of the Hotel is great, the building is always clean, and they offer a shuttle.
Cons: We have stayed here often and NEVER had issues with plumbing. I notified the front desk that sink was not draining properly, they said they'd send someone up, came back to room, still no better. Quite disgusting.
Okay 4.0
Pros: The rooms were nice. The location was perfect right by the airport very convenient for us. Nice size rooms and amenities. Cleanliness other than having to call to have it done.
Cons: They didn’t clean our room, we had to call down to put I. A request to have them done for us. Having to pay for parking after you have already paid for the room. They wouldn’t allow us to check until 4am which I hated since our plan came in
Good 6.0
Pros: We liked the cleanliness of the rooms. It was also quiet and the location was perfect and close to the casino and restaurant. We were able to walk to the Casino, which was a plus. We enjoyed every bit of our stay. But...
Cons: Okay. The things I did not like about this hotel is definitely the fact that you have to pay for parking, $16 per car. We were in 2 cars. $32! They did not offer complimentary breakfast. WE will not go back based on the parking factor. That was too much
Mediocre 3.0
Pros: Location
Cons: People were very loud. Children and people talking and screaming all night.
Okay 5.0
Pros: Nothing really
Cons: Was told free parking had to pay $16 a day.
Good 7.0
Pros: It was the location to the event we were going to. Its also close the freeway's for easy on and off.
Cons: 1. Parking - at $16 per day you should at least provide Valet service! Its not even covered parking!! 2. The bar used to stay open late and gave its patrons free popcorn while you had a drink at the bar THEY HAVE GONE CHEAP!
Okay 5.0
Pros: Sleep
Cons: Traffic is horrible
Mediocre 2.0
Pros: Over priced
Cons: How many expenses there were.
Good 7.0
Pros: Fair price
Okay 4.0
Pros: location to event I was attending.
Cons: Charged 16.00 a day for parking that I was not aware of.
Mediocre 2.0
Pros: Not gonna book this hotel again
Cons: I was expecting a king size bed but they gave me 2 queens, so the trip was not good.
Good 7.0
Pros: The kids area my kids loved playing in there. And the room was nice and relaxing.
Cons: I really thank down by the pool area it should be a little warmer when kids are down there and walkomg. It was just to cold when we got out the pool and walk up to the room.
Excellent 9.7
Pros: Great bed.
Good 6.5
Pros: Cleanliness. View. Thats about it
Cons: Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.
Hilton Garden Inn Chicago O'Hare Airport - Des Plaines
Rated #5
8.6
Excellent 8.6
Based on 431 reviews
Details
Reviews
C$ 235

Cleanliness
8.9
Comfort
8.9
Facilities
9.7
Location
9.1
Overall
9.6
Overall 8.6 Excellent
Based on 143 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
9.7
Location
9.1
Overall
9.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
8.6
Comfort
8.5
Location
8.8
Services
8.4
Staff
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
9.4
Services
9.2
Staff
9.2
Cleanliness
9.4
Comfort
9.7
Location
9.5
Services
9.3
Staff
9.5
Cleanliness
8.9
Comfort
8.9
Facilities
9.3
Location
9.4
Overall
9.3
Cleanliness
8.1
Comfort
8.5
Location
8.6
Services
8.8
Staff
8.5

Excellent 10.0
Pros: everything
Cons: beautiful
Excellent 10.0
Pros: Hotel is super clean and quiet, staff is friendly, and is located next to the Allstate arena, so you can walk from the hotel to the arena!
Cons: Nothing.
Excellent 10.0
Pros: Fantastic service and facilities. Did everything they could to accomodate us!! Above and beyond! Great location, with Target 1 minute by car.
Excellent 8.0
Pros: Rooms were clean. Breakfast was wonderful.
Okay 5.0
Pros: Location was good.
Cons: 1) they change $15 for parking in relatively free parking lot. 2) saw roaches in kitchen 3) breakfast was not as good as it was mentioned in reviews ( at least for vegetarians)
Excellent 9.0
Pros: Super close to Allstate arena. Friendly staff. Clean room and halls.
Cons: The breakfast was terrible.
Mediocre 3.0
Pros: The hotel was very clean.
Cons: The shuttle never came to get me after 3 calls. Stood outside for 1 hour and 45 minutes before I walked and found a taxi. Hotel was about 7 min away from where I was. Also after 2 days their power went out at 1 pm and didn¿t come back on until after 8
Excellent 10.0
Pros: Breakfast was good. Room was spacious.
Cons: Provision for basic things like shaving blades
Excellent 8.0
Pros: Staff were friendly, good location to the airport
Cons: The bathroom had water on the floor when we came into the room. Seem it was not cleaned that day.
Excellent 10.0
Pros: Love the hotel! Love you. You were one of the only location that allowed small pets! You also didn't up charge for Wi-Fi or breakfast. Just would recommend more options like muffins at the breakfast
Cons: Only thing that was upsetting was breakfast was super busy even on a Friday morning. Really wish there were muffins or donuts for young kids.
Excellent 8.0
Pros: quiet for near an airport
Cons: breakfast was average. Not a huge fan of instant eggs.
Excellent 8.0
Pros: This hotel is close to O'Hare and next to AllState arena. Hotel staff was friendly.
Cons: There are no ice machines in the hallways (front desk staff accommodated request), pool was very dirty and there were no towels available (however once asked, staff brought some out and apologized).
Excellent 10.0
Pros: Very clean. Vey comfortable room. Friendly and helpful staff. Great breakfast!
Excellent 10.0
Pros: Good price and excellent room with a full kitchen
Excellent 9.4
Pros: Efficient management Everyone is friendly Good facilities Comfortable studio suite
Cons: Gym is a little small Far from city, but close to highways and train
Excellent 10.0
Pros: all staff exceptional friendly, prompt service great location to the airport breakfast also very good
Excellent 10.0
Pros: Handy to the Allstate Arena in Rosemont, Ill Our purpose in staying at the motel. Nice Breakfast!
Cons: No Indoor swimming pool.....
Residence Inn By Marriott O'hare - Rosemont
Rated #6
8.6
Excellent 8.6
Based on 143 reviews
Details
Reviews
C$ 233

Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.9
Overall
9.1
Overall 8.5 Excellent
Based on 344 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.9
Overall
9.1
Cleanliness
8.6
Comfort
9.3
Facilities
8.0
Location
8.6
Overall
8.6
Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Location
9.3
Overall
9.0
Cleanliness
9.0
Comfort
8.7
Location
8.8
Services
8.4
Staff
8.9
Cleanliness
8.8
Comfort
8.8
Facilities
8.8
Location
8.8
Overall
8.4
Cleanliness
9.5
Comfort
9.3
Facilities
9.3
Location
8.8
Overall
9.1
Cleanliness
9.1
Comfort
9.2
Location
9.1
Overall
10.0
Services
8.9
Cleanliness
8.6
Comfort
8.4
Facilities
8.0
Location
8.2
Overall
8.0
Cleanliness
8.9
Comfort
9.2
Facilities
9.6
Location
9.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Location
9.0
Services
8.7
Staff
9.1

Excellent 10.0
Front desk staff were amazing, giving us some cheaper options for long term parking that was less expensive!
Good 7.0
Pros: convenient location next to airport
Cons: check in took to long - staff was helpful but not enough wifi should be free
Excellent 10.0
Pros: clean, well maintained, comfortable bed, modern environment, decent staff,
Cons: restaurant staff not happy people
Excellent 9.0
Cons: Confusing directions in lobby. Bathrooms hard to find and church in location seemed far away from entrance!
Excellent 10.0
Pros: clean
Cons: nothing
Excellent 10.0
Pros: Great stay after spending 90 minutes in customs and missing connecting flight. Beautiful modern hotel. Comfortable beds. Great staff. Highly recommend.
Excellent 9.0
Pros: Location and staff
Cons: Dining was not always available
Okay 5.0
Cons: Parking added on $37 per night.,This was a bad surprise.
Okay 5.0
Pros: Staff was great
Cons: no access to food mid day and the starbucks there only open in the morning we were expecting a full service hotel we could have saved $50 and went to the holiday inn also charged us $35.00 just to park our car there
Excellent 10.0
Pros: Fantastic bathrooms after remodel
Poor 1.0
Pros: Nothing!
Cons: I have never been treated with such callous, rude and unprofessional manner in my life as I was here by the manager. I ate at the hotels Benchmark restaurant on the first night of my stay and became terribly ill with food poisoning.
Excellent 10.0
Pros: The hotel is well maintained and is close to O'Hare Airport, which is why I booked it. The big plus for me was the restaurant, which was open and served a very good dinner. The bartender in the restaurant was friendly and talkative, which I liked. There is also a Starbucks in the hotel, which made it easy for me to "grab & go" when heading out to Wisconsin the next morning.
Cons: Everything was great. I can't think of anything I disliked.
Okay 5.0
Pros: The elevator was fast.
Cons: The room was Stark and uninviting. The sheets were oddly loud. Every time you rolled over it sounded like You are sleeping in a pile of newspaper. We've never slept in loud sheets before. Overall a motel 6 experience.
Excellent 10.0
Pros: Nice rooms, Starbucks on site. No carpet in rooms, hard surface with area rug. Very pleasant and helpful staff. Nice restaurant on site. Very clean.
Cons: Was hard to find the pool and exercise facility. Starbucks closes to early
Good 7.0
Pros: Comfortable and clean.
Cons: Parking fee added on $32. Already an expensive hotel deal. Also no breakfast option.
Excellent 10.0
Pros: Everything! This is a beautiful hotel with great staff. We appreciated the airport shuttle. We got a excellent price.
Cons: Because we booked through an outside agent internet was $14.99.
Excellent 10.0
Good Stay. Robert Amata at the front desk is amazing.
Excellent 10.0
Pros: Room was spacious and clean. Starbucks on site.
Cons: No microwave in room. Channel selections. Front desk staff was not welcoming.
Excellent 9.0
Pros: Very clean with nice & modern decor
Excellent 10.0
Pros: Remodeled room and very comfortable. The bathroom was awesome and loved the storage.
Cons: There was a rattling from the AC in the ceiling, but it almost sounded like a white noise. I didn¿t notice it the entire time or I would have asked for a new room.
Excellent 10.0
Pros: Rooms are very nice especially the bathrooms, beautiful.
Cons: Only thing was no microwave. Going out to eat and having left overs and having to throw the food away because no microwave in rooms.
Good 7.0
Pros: Clean and nice
Cons: no free wifi, no breakfast.
Excellent 8.0
Pros: no airport shuttle available at night. Staff was a bit rude asking all sorts of questions - felt like an interrogation just because our flight was delayed and we arrived after check-in. this was in spite us calling them twice before to let them know.
Cons: the staff and it was confusion to arrive specially the location of the front desk without signage.
Good 7.0
Pros: Staff
Cons: Na
Poor 1.0
Pros: Nice room
Cons: Thin walls. There was an event at the hotel and it was very very very loud in the hallways even after midnight. You can hear every movement in the hallway. We checked out before 3 AM as I was not able to sleep.
Okay 5.0
Pros: Location
Cons: Cleanliness was a failure. Dirty floors, dirty towels, a major fail for this brand.
Good 6.0
Pros: Beautiful rooms, very clean
Cons: Airport shuttle phone did not pick up so had to Uber to hotel. I chose this be cause of the shuttle and had to pay for a ride instead.
Good 7.0
Pros: The location
Cons: The parking wasn't included. Even for over night. I wasn't leaving my car there for an extended amount of time, just while I was AT THE HOTEL. so that was annoying
Poor 1.0
Pros: Lobby
Cons: Glass bathroom door was off track and shattered all over me leaving lots of cuts. Receptionist staff are very rude and unprofessional look like they don¿t like their job no complimentary breakfast no free wifi in rooms and parking costs $36 per day
Poor 1.0
Cons: To much to type
Okay 4.0
Pros: Location
Cons: The room was super dusty.. floors were a layer of dust. Changed room 3x but they were all the same. I cleaned it myself because no housekeeper was on duty per front desk
Good 7.0
Pros: Nice rooms convenient location
Cons: I was disappointed I was not told before booking about having to pay for parking and the cost of parking was extremely high
Mediocre 3.0
Pros: Close to restaurants
Cons: We noticed hair in the bathroom on the floor not very clean at all. We were also never told about the extra parking fees. When I asked about it they told me it’s posted on the door. When we left I double checked and never seen it on the doo
Mediocre 3.0
Pros: The room was big and the staff was nice
Cons: The food was disgusting I ordered tomato arugula pizza and got a pizza with wilted lettuce, no arugula. The bathroom has body hair in the shower and mold. A water and soda cost 12$ from the convenient store. They accused me of watching a movie I didnâ
Okay 5.0
Pros: The location is good and the rooms sizes and bathrooms are nice
Cons: The room given to me was on the 9th floor below where construction was taking place theoretically from 9-5, I was never informed by the front desk upon arrival. The next morning they began working on the construction above me at 7:15, not happy about it
Good 7.0
Pros: Bed,roominess, lobby
Cons: Self park was expensive and check in did not ask for our parking ticket so we paid the day rate!! The wifi charge was disappointing. Most hotels do not charge!
Good 7.0
Pros: Location and cost
Cons: Room wasn't up to par in terms of cleanliness.
Mediocre 3.0
Cons: The parking was $30/day aside from the hotel/room charge. Didn't have microwave.
Okay 5.0
Pros: The rate
Cons: The smell
Okay 5.0
Pros: Cleanliness, quality of amenities, safety.
Cons: Nickel and dime you for everything. Just be aware that even if you get a deal on the hotel room rate, they still charge you 4 star prices for everything else
Poor 1.0
Pros: Rude customer service from the front desk staff.
Cons: The customer service.
Good 7.7
Pros: Checkin was quick and room was available but it was 4 pm so should have been. Shuttle was quick to the terminal on way back.
Cons: Had to drop car off at Hertz and Westin shuttle doesn't stop at Rental Car facility. Had to take bus to terminal and wait for Westin shuttle there.
Excellent 9.7
Pros: Great forced overnight option for O'Hare!
Excellent 10.0
Pros: Location and convenience to O'Hare meant getting into and out of town was straightforward, especially with good summer weather. The accommodations were excellent and food very good. I did not need to go into downtown Chicago for anything as what I needed was right there at the meeting venue.
Cons: This is no fault of the hotel's, but our meeting organizers could have considered a hotel literally at O'Hare airport to spare any need for shuttle service. Otherwise I was very happy with my experience!
Excellent 8.2
Pros: Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable.
Cons: Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck
Excellent 8.0
Pros: That it was clean and you have till 3 to check out on Sunday.
Cons: You had to pay to park
Excellent 9.7
Pros: Location, van service, room for the price, VERY nice front desk staff
Cons: Noisy neighborhood near airport/flight path
Excellent 8.2
Pros: Very comfortable bed and great fitness center.
Cons: Unexpected expenses such as parking when there is no other alternative to parking
Excellent 10.0
Pros: I needed a clean, dog friendly hotel for the night and this hotel was everything I needed. Not many nice dog friendly hotels that don't charge you exorbitant pet fees.
Cons: Its nit-picky, but I left at 5:30 am and there was no coffee service at that hour. If that's my only complaint, its doing pretty well.
Excellent 10.0
Pros: Cleanliness. Spacious. Comfortable.
Good 7.7
Cons: Very long lines in the hotel Starbucks. Add more staff or another coffee shop.
Excellent 9.4
Pros: Great customer service, I like that their airport shuttle is reliable, leaves every 15 min. I absolutely loved the room service!
Cons: Room wasn't thoroughly cleaned, I found trash in the carpet. Also the coffee maker in my room wasn't working
Excellent 10.0
Pros: My boyfriend and I had a flight out of O'hare early in the morning and were between staying at the Hilton or the Westin, and fortunately the Westin won. The shuttle to and from the airport was fast and our driver was very friendly. When we checked in, there was a line and somehow we were still greeted within 30 seconds, to which the front desk was so apologetic about our 'wait' (so polite)! When we asked of things around the area to do, the concierge went above and beyond as to tell us basically everything fun within a 10 mile radius. The staff was extremely friendly!
Good 6.0
Pros: Beautiful room, Very quiet even though it was New Year's Eve.
Cons: Two couples we have adjoining rooms eventually they got our reservation correct but it took an hour.
The Westin O'Hare - Rosemont
Rated #7
8.5
Excellent 8.5
Based on 344 reviews
Details
Reviews
C$ 273

Cleanliness
9.0
Comfort
9.5
Facilities
9.0
Location
8.2
Overall
8.4
Overall 8.5 Excellent
Based on 162 reviews
Cleanliness
9.0
Comfort
9.5
Facilities
9.0
Location
8.2
Overall
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
6.0
Staff
8.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
7.0
Overall
8.0
Cleanliness
9.3
Comfort
10.0
Facilities
9.0
Location
9.3
Overall
9.0

Excellent 10.0
Pros: I loved how nice the front desk representative was, she was very friendly and kind!
Cons: NOPE!
Excellent 9.0
Pros: Quiet. Comfy bed. Clean. Good checkout time (noon).
Cons: No room service info in hotel room - maybe it was on the TV somewhere but I wasn't going to poke around to find it. Would have ordered room service meal if available.
Okay 5.0
Pros: Location was good for are trip needs.
Cons: Pricing of parking was high. Spent more than an hour outside during the night because of fire alarm and no explanation was given.
Excellent 8.0
Pros: Very Clean, easy checkin and the price
Cons: A fire alarm went off and we had to evacuate outside around 11:30pm.
Excellent 10.0
Pros: Location
Cons: No microwave
Mediocre 3.0
Cons: The web stated free parking. I Paid $25.00 for parking. The check in person was rude and stated I did not read parking was free on the web. Room was not clean and the door did nothing lock once in the room which I did not know until I checked out the day
Excellent 10.0
Pros: The front desk woman was very friendly and accommodating. Room was exceptionally clean.
Cons: The beds are really high up off the floor!
Excellent 10.0
Pros: This hotel was amazing and the staff was respectful, courteous, and kind. I would highly recommend this hotel again.
Excellent 10.0
Pros: Peaceful Ambiance, Friendly and Professional Staff, Clean and Comfortable Lobby, Building and Rooms..... Great central location with access to area restaurants, activities and shopping.
Cons: Shortened bar and restaurant hours yet I understand that it¿s secondary to covid and the work force shortage that our society is currently experiencing.
Excellent 8.4
It's a little far from the downtown but it's clean and has great facilities.
Excellent 10.0
Pros: The staff was super friendly and very attentive. Clean and organized. Enjoyed the cookies in the lobby at any time. Great location and good value for a football weekend.
Cons: No
Excellent 8.0
Pros: Room was clean and staff was excellent. Nice fitness equipment.
Cons: Location, lots of air traffic noise. No free breakfast. No towels, sanitation wipes or water cooler in fitness room.
Excellent 8.0
Pros: Pleasant front desk!
Cons: No
Mediocre 2.0
Cons: Dirty and run down
Excellent 10.0
Pros: It was clean and it’s close to the airport
Cons: Hard to get in & breakfast is not included
Okay 5.0
Pros: I just stayed for 7hrs. Cuz missed connecting flight. The front desk agent is amazing skills to handle all the guests in one time. Hospitality. She knew what guests want and going to ask. Room is clean. Simple. I love the waterfall shower!!
Cons: Shuttle runs from 7am. ¿Near airport¿ but there is no shuttle service for early morning flights. Earliest flight to make by shuttle is 9am is kind of odd since the hotel called ¿near airport¿.
Excellent 10.0
Very attentive personnel
Okay 4.0
Pros: The water pressure from the shower
Cons: Used towels, no soap, no trash bags, no AC the room was too hot.. not happy with this visit
Poor 1.0
Pros: Next to casino
Cons: The elevator stunk, it was a old yellow phone next to the bed stand, tv was on when entering room after checking in, tub needs upgraded, and hotel rooms were very dull to be a Hyatt hotel.
Good 7.2
Older building but across the street from casino and next door to my favorite pizza in the world Gino's East Rosemont
Good 7.0
Pros: Quiet Clean Helpful staff
Cons: Never saw housekeeping
Good 6.0
Pros: Close to airport
Good 6.0
Cons: Was put in literally the worst room of the hotel lowest floor of rooms and in the room closest to the elevator. Could hear people outside all night and morning.
Okay 5.0
Pros: Staff was nice
Cons: Outdated rooms
Good 7.0
Pros: It was quiet and had free WORKING WiFi.
Cons: The restaurant and grab-and-go food prices were exorbitant.
Poor 1.0
Pros: Location
Cons: There was a sound (maybe from the vending machines down the halls? ) that made it very difficult to sleep.
Poor 1.0
Cons: Room smelled like sewage.
Okay 4.0
Pros: Location was good but overall hotel room was not good
Good 7.0
Pros: Staff were so helpful
Cons: No laundry
Good 7.0
Pros: Clean, decent room. Friendly staff
Cons: .
Okay 5.0
Cons: I bought the breakfast meal plan in advance. However, their meal plan does not include the meal for my kids. I have to pay extra money to get food for my kids. It is ridiculous. Also, their double bed is full size bed, not queen size bed.
Mediocre 3.0
Pros: Powerful shower, easy location.
Cons: Rooms not up to star rating or Hyatt brand; thin, cheap mattresses; bathroom products not restocked over a 4 night stay; cleaning rags left in room; loud partying and people in the hallways late one night. Parking garage confusing and often packed.
Mediocre 3.0
Pros: It was a good location for O'Hare and has free parking.
Cons: At check-in they told us that the water would be shut off from 11:00pm to 4:00am. That was very awkward. I think that is unacceptable.
Good 7.0
Cons: Business room was charged additional fee.
Okay 4.0
Pros: nothing special
Cons: soundproof sucks. room is too small
Mediocre 3.0
Pros: Proximity to the Casino, and other local attractions. Very clean and overall nice room... BUT....
Cons: The A.C. was HORRIBLE! The room would NOT cool down past 69. Made for VERY uncomfortable sleeping conditions.
Okay 5.0
Pros: Housekeeping did a great job, restaurant and bar staff were super friendly
Cons: Location and layout were not great. Front desk staff was not overly friendly. There is nothing around this hotel but the casino. Not very convenient to anything but a McDonald's.
Good 6.0
Pros: They have a shuttl takes you from/to The airport
Cons: The stuff in the reseption were not helpful. My flight was about 8 pm so i ask them to checkout at 3pm insread of 12pm, then they told me No we will charge you a full night if you are late than 2pm and half night if i am later than 12:30pm.
Mediocre 3.0
Pros: I book the kingbed but they only give me double bed
Good 7.6
Cons: room refrigerator wasn't working properly
Hyatt Rosemont near O'Hare - Rosemont
Rated #8
8.5
Excellent 8.5
Based on 162 reviews
Details
Reviews
C$ 228

Cleanliness
8.9
Comfort
8.8
Facilities
9.4
Location
8.7
Overall
8.5
Overall 8.4 Excellent
Based on 2,073 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
9.4
Location
8.7
Overall
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.3
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
9.0
Overall
9.0
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.6
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
7.3
Comfort
10.0
Facilities
10.0
Location
7.3
Overall
7.3
Cleanliness
8.9
Comfort
8.9
Location
8.9
Services
8.7
Staff
8.9
Cleanliness
8.9
Comfort
8.8
Facilities
6.0
Location
8.7
Overall
6.0
Cleanliness
8.9
Comfort
8.8
Location
8.6
Overall
10.0
Services
8.5
Cleanliness
8.7
Comfort
8.7
Location
8.3
Services
8.2
Staff
8.4

Excellent 8.0
Pros: Nice breakfast Easy shuttle to airport
Good 7.0
Pros: It was a nice room. Location good. Kind of noisy at times but expected based on location.
Cons: The parking is 20$ a day. But there is no where to park! It is in comparison to finding a parking spot at a sold out concert venue only less lighting. A rip off.
Mediocre 3.0
Pros: The hotel is very near the airport so it is convenient. Good room and clean.
Cons: The front desk staff did a terrible job regarding the shuttle service from the airport (after two requests of international terminal pick up, they manage to forget or not to coordinate with the driver and my husband was left 1 hour waiting and they ended up not picking him up). A terrible experience and no genuine attemp to try to solve the problem or compensate the inconvenience. I believe the credit charge ammount of the stay is also incorrect and I am currently trying to solve the problem since I was given no invoice. Terrible experience overall regarding service. Would not comeback.
Excellent 10.0
Pros: One off my rooms had leftover food under the sink but besides that it was great
Cons: Paying for parking I feel like it should’ve been included especially booking two rooms
Okay 4.0
Pros: Breakfast was poor,m
Cons: The 75 dollars deposit per night, not advertised on website, only stated 75, per night was not specified
Good 7.0
Cons: There should be complementary breakfast.
Excellent 9.0
Pros: Close to the hotel
Cons: Absolutely not
Excellent 9.0
Pros: Convenient, price, cleanliness
Cons: Massive construction going on around hotel
Excellent 9.0
Pros: The location was within walking distance from the event we attended.
Cons: They charged for parking.
Excellent 10.0
Pros: Room
Cons: No
Excellent 10.0
Pros: The location, the price
Cons: No
Excellent 8.0
It was a pleasant place but can be costly for simple items (drinks/snacks) so bring some with you when you come (ex. A bottle of water was $4 with tax). Breakfast was nice.
Excellent 10.0
Pros: customer friendly
Cons: none
Excellent 10.0
Pros: The Room Capacity was Marvelous and room was very cleaned.
Cons: Nothing to mention.
Excellent 10.0
Fast check in and close to attractions!
Excellent 10.0
Pros: Room is big and clean.
Cons: Breakfast is ok. Should be verity.
Excellent 10.0
Pros: The view, breakfast and service!!!
Cons: parking and pet rate too high!!!
Excellent 10.0
Pros: The location was great. The staff was nice. They had a good breakfast. Very spacious rooms.
Cons: There was a daily fee for the parking that i didnt know but not a big deal if you are staying couple days only
Excellent 10.0
Had to stay 2 days while my flight was sorted out. This hotel it's quite, and you won't go broke compared to the other places around. Free breakfast and FREE shuttle. For under $100 you get a big room with a king bed, sofa beed/couch, refrigerator, big bathroom. I will be returning.
Good 7.0
Pros: Convenient stores and restaurants
Cons: N/A
Okay 5.0
Pros: The pool
Cons: I was told I had a stove, get to the room, don’t even microwave, asked for at least a microwave, was told they don’t do that, but one Eventually given one. Was told my room could be canceled, that also was an inconvenience be
Poor 1.0
Pros: That room had stained bed sheets n pillow cases not a cleans as I expected and the area was terrible
Okay 5.0
Pros: I loved how quiet the hotel was during our stay. It was also very close to pretty much everything that we needed.
Cons: The staff at the front desk was very nice. However, the first night there my fiancé and I attempted to eat dinner at the hotel and were completely ignored after asking where to sit! No eye contact or acknowledgement...we had to go elsewhere to eat!
Mediocre 2.0
They dont know what is customer services. As they did not mention that there is a per night car parking fee of $40 per night. They charges $40 for car parking.
Poor 1.0
Pros: Nothing
Cons: The room was dirty bathroom had mold in the shower. The cable was not working in the room. I request a full refund
Good 7.0
Pros: Clean, personable and respectful
Okay 4.0
Pros: I loved the interior design of the lobby spaces as well as that of the room. The bathroom especially was excellently designed with more than enough space for myself and my companion.
Cons: I didn't appreciate that guests who pay to stay at the hotel also have to pay an exorbitant amount of money a day to simply PARK THE CAR IN THE HOTEL'S PARKING LOT. Also, the hotel housekeeping service was poorly. They didn't clean the bathrooms well.
Mediocre 2.0
Pros: The room was immaculate and everything was so clean I felt I could eat off of any surface.
Cons: Hidden fees such as parking and breakfast which claimed it was complimentary even with us being world Hyatt members.
Poor 1.0
Pros: location, 24 hour hotel shuttle service
Cons: The room did not have heat or hot water on a cold Chicago winter night. I expressed this to the female hotel clerk and she was rude and argumentative. She told me I shouldn't complain because a free continental breakfast is available. Horrible service!
Okay 5.0
Pros: nothing
Cons: Vicinity to the O'hare runway and planes flying over head ever 5 min.
Mediocre 3.0
Pros: Staff was attentive to our needs
Cons: We were not aware if the $18 parking fees until after we received our bill. There was not any parking space when we came back from dinner and had to park in the adjacent parking lot.
Okay 5.0
Pros: Dog friendly area. Gated so dog could run free.
Cons: The room felt crowded
Okay 5.0
Cons: If you are OK listening to airplanes landed and taking off all night long then it is OK. Otherwise avoid!!!
Poor 1.0
Cons: I wasn't given a room here. When I arrived with my reservation, the hotel said they were full, made me wait about an hour, and shuttled me to another hotel. The next morning, I had to skip breakfast and take a $30 taxi to the airport - both of which were
Good 7.0
Pros: Location, ambiance , staff and cleanliness.
Cons: I hate to complain. Our room was directly by the maids room (I assume) because at 530/6am-9am you can hear the the same door continuously slamming and talking. Also my daughter fell on water from no one mopping the route form pool to elevator. No sign.
Hyatt Place Chicago/O'Hare Airport - Rosemont
Rated #9
8.4
Excellent 8.4
Based on 2,073 reviews
Details
Reviews
C$ 210

Cleanliness
8.5
Comfort
8.5
Facilities
7.4
Location
8.9
Overall
7.9
Overall 8.1 Excellent
Based on 1,152 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
7.4
Location
8.9
Overall
7.9
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
8.0
Overall
10.0
Cleanliness
7.0
Comfort
6.0
Facilities
6.0
Location
7.5
Overall
7.0
Cleanliness
8.4
Comfort
8.4
Location
8.7
Services
8.0
Staff
8.5
Cleanliness
10.0
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.0
Cleanliness
8.0
Comfort
7.7
Facilities
6.2
Location
6.8
Overall
6.6
Cleanliness
8.5
Comfort
8.5
Location
9.0
Services
8.1
Staff
8.6
Cleanliness
8.5
Comfort
8.4
Facilities
8.0
Location
8.8
Services
8.1
Cleanliness
8.7
Comfort
8.8
Facilities
8.2
Location
8.9
Overall
8.4
Cleanliness
8.2
Comfort
8.4
Location
8.7
Services
7.9
Staff
8.4

Poor 1.0
Pros: location
Cons: I am a disabled vet. the rooms do not have adequate means for the physically disabled to use the shower. Several months before I booked my room. I specifically asked about the availability of rooms with the bathrooms and SHOWERS BEING APPROPRIATELY PREPARED FOR A DISABLED PERSON! I was told by the booking agent they had wall arlttached fold down benches in roll in showers. when I arrived the the room was not appropriate for my disability. the only thing there was in the shower were two wall mounted hand rails and a side hand shower. after several hours of the front desk crew trying to place me in a appropriate room with a useable shower and then moving me back to my original room. they supplied me with a small shower bench. the bench was flimsy and small. it was very difficult to shower and to get in and out!
Excellent 10.0
Pros: Amazing service. Thank you
Excellent 10.0
Pros: the rooms were incredible! absolutely beautiful
Cons: nothing
Excellent 10.0
Pros: I booked online a few hours before arriving without any issues. I walked in the revolving door and was greeted by a kind and friendly gentleman that directed me to the desk. He asked my name, found my reservation, did the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and instructed me how to get to my room after I parked my car in the lots. Very efficient. Very helpful and kind demeanor. Maybe I looked like I felt and he was just concerned for my health lol, but I really can't express the genuine courtesy of this man. He informed me for $25 I could park in one of two lots surrounding the hotel. I paid and parked, it was very convenient, the entire walk from my car to my room was only a few hundred feet! The room was THE cleanest room I have ever stayed in, EVER! The decor and carpet seemed mildly dated but extremely clean, not a spec of dust or grime anywhere! Not in the tub not in the corners of the floor, on the shades or shelves, none. The sheets and pillow cases were pristine white and it was just fabulously clean. Even the carpet! There was a small coffee pot with exceptional tasting complimentary regular coffee and decaf, tea bags, cream, sugar and sweetener. Two cups also provided. A small fridge, two large tvs, one in the bedroom (that had two of the most comfortable double beds I have ever slept on) and the other in the living room area. There was a desk and couch in the living area but oddly, no microwave. It would be a great convenient addition to have a small microwave in each room. To warm up left overs you may have from the on-sight restaurant, many fast food places close by, or even just to warm up the complimentary coffee you may brew. That would be the only improvement I could add to this hotel. It's a very nice place,very clean and very nice helpful employees. The price is higher than anywhere else I have stayed, but it was also the nicest place I have ever stayed.
Cons: No microwave in the room
Good 7.0
Pros: close to airport shuttle to airport
Cons: front desk staff , I think his name Paul .Not professional ! I had hectic trip. I arrived to the front desk there were 2 staff members, I stood in line for 20 minutes then Paul left the desk & when returned he pointed to us by his finger to move to other
Excellent 9.0
Pros: Very large rooms, location is great when traveling through OHare.
Cons: Hotel is under major reconstruction
Excellent 9.0
Pros: Location to airport
Cons: Carpeting was very worn
Excellent 10.0
Pros: Everything about this hotel was great. I¿ll def be staying here again.
Excellent 9.0
Pros: Room was clean and staff was nice
Cons: Ac in room was not working very good.
Excellent 10.0
Pros: Location and cleanliness
Cons: Nothing
Excellent 10.0
Pros: near airport for early flight
Excellent 10.0
Enjoyed my stay at the Sheraton near the airport. Missed my connection flight to Jordan and booked a room last minute. The front desk hostess set me up with corner room and extended my check out time to accommodate my flight that didn’t leave till 830pm the next day.
Excellent 10.0
Pros: Cleanliness, staff and room.
Cons: Nope. All was on point.
Excellent 10.0
Pros: The staff at this hotel is amazing. Shuttle bus driver, front desk and bartender were all great.
Cons: Nothing. Loved it so much I am going to fly through Chicago whenever I have to overnight between flights.
Excellent 10.0
Pros: Very clean. Great room
Good 6.0
Pros: The good was the location and the room was clean and has decent size.
Cons: The bads are many, you have to pay for parking and for WiFi all hotels around the world give you free WiFi, no complimentary water, no coffee machine and someone called me the guy at the desk didn't ask who called. TV image was scrambled couldn't watch tv
Excellent 9.0
Pros: 24 hour shuttle to and from the airport.
Cons: It was difficult to figure out how to turn some of the lights on. Also, one of the reading lights above the bed (on my side) was burned out.
Good 6.0
Pros: Location. Shuttle services.
Cons: WiFi was not free unless I had misread something.
Good 6.0
Pros: Conveniently located close to Ohare. Airport shuttle.
Cons: Nickr and dime you for everything. Only hotel in recent memory to charge for basic internet. Absurd breakfast prices.
Poor 1.0
Pros: Very very nasty
Cons: There was not anything to like
Excellent 8.8
Pros: The staff was extremely courteous and professional. The gentleman that checked me in was very gracious and attentive.
Mediocre 2.0
Cons: They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.
Mediocre 3.7
Pros: 1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking
Cons: only good thing was it closeness to Arena
Excellent 8.5
Pros: clean, access to O'hare
Cons: No pool, pay internet
Excellent 9.4
Pros: The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too.
Cons: I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.
Okay 5.4
Pros: room was quiet and had good black out drapes
Cons: breakfast was about $20... not worth it
Excellent 10.0
Pros: Room was spacious and clean. Also, great customer service!
Cons: I liked everything!
Good 6.5
Pros: The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again.
Cons: My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.
Excellent 10.0
Pros: I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million.
Cons: No bad comments to say about my stay.
Excellent 9.4
Pros: Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped.
Cons: Charge for internet service
Good 7.3
Pros: Convenient location, staff was extremely nice and helpful.
Cons: No exhaust fan in bathroom just a big hole. Problems with the cooling system.
Excellent 10.0
Pros: Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.
Excellent 9.6
Pros: I really appreciated the shuttle service to the airport and the friendliness of the shuttle drivers,=.
Excellent 9.0
Pros: Room was great, very comfortable.
Cons: they charge extra to have wifi in your room
Sheraton Suites Chicago O'Hare - Rosemont
Rated #10
8.1
Excellent 8.1
Based on 1,152 reviews
Details
Reviews
C$ 249

Cleanliness
8.5
Comfort
8.3
Facilities
8.2
Location
8.8
Overall
8.1
Overall 8.0 Excellent
Based on 619 reviews
Cleanliness
8.5
Comfort
8.3
Facilities
8.2
Location
8.8
Overall
8.1
Cleanliness
6.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
6.8
Comfort
6.0
Facilities
6.0
Location
7.2
Overall
5.6
Cleanliness
8.4
Comfort
8.2
Location
8.8
Services
8.0
Staff
8.7
Cleanliness
8.0
Comfort
7.3
Facilities
7.6
Location
9.3
Overall
6.8
Cleanliness
8.4
Comfort
8.4
Facilities
8.3
Location
8.3
Overall
8.2
Cleanliness
8.5
Comfort
8.5
Location
8.9
Services
8.3
Staff
8.6
Cleanliness
8.5
Comfort
8.2
Facilities
9.5
Location
8.9
Overall
9.0
Cleanliness
8.6
Comfort
8.4
Facilities
9.0
Location
8.7
Overall
9.1
Cleanliness
8.5
Comfort
8.3
Location
8.6
Services
7.9
Staff
8.6

Good 7.0
Pros: It was a nice room. Had blackout curtains. Which worked because my window faced a huge lighted sign. Lots of outlets for your electronics.
Cons: Lot of lights out in my room. No working light in the bathroom and one side of the bed. You have to drive around and park in the parking deck across the street then walk back and I have a bad hip.
Excellent 10.0
Pros: close to everything
Cons: na
Good 6.0
Pros: The best part about this hotel was is that it is pet friendly.
Cons: No restaurant
Excellent 8.0
Pros: Location near airport and near Harley Davidson store. Friendly staff, modern and fresh decoration.
Cons: Location near airport comes with noise …
Okay 5.0
Pros: The Location
Cons: The lighting, Air con had a mind of its own & was noisy
Mediocre 3.0
Cons: the bathroom was dirty, toilet was dirty. it smelt like sewer when you walked in. for 200 and something a night it was ridiculous
Good 7.0
Pros: Location was perfect. I liked the decor of the room and hotel.
Cons: The fan temperature was cold, even with adjusting. The sink plug became stuck closed in the morning. But the worst problem was the shower. It was either ice cold or extremely hot.
Excellent 10.0
Pros: staff extremely helpful. Nice upbeat atmosphere.
Good 7.0
Pros: location
Cons: was not informed that parking was an additional 27-35.00
Excellent 10.0
Pros: The staff was extremely friendly. The facilities are clean, the bed was extremely comfortable and I got a perfect nights sleep.
Excellent 10.0
Pros: The hotel staff and the shuttle bus drivers displayed a genuine professional and caring disposition. The location was great and the hotel room was superb. Will definitely stay there again.
Cons: No.
Excellent 8.0
Cons: I understand that it's a 3 star hotel but we're used to having some amenities, we had none. No water, no soda. We also had a difficult time figuring out the hot water in shower and sink. We were excited about the bar and NO employee available, upsetting.
Excellent 10.0
Pros: Excellent location, clean, friendly staff
Cons: No
Mediocre 2.0
Pros: I liked the low shower curb in the bathroom. My handicapped girl friend was able to get in and out of the shower easily.
Cons: This property was like the wild wild west. There was yelling and screaming in the hallway most of the night, including out front of the hotel. There were people passed out in the lobby and elevator area. I was uncomfortable and scared to stay there.
Excellent 10.0
Pros: Clean and convenient hotel.
Poor 1.0
Pros: Location
Cons: The pool , I picked this place specifically because of the pool and the water was freezing, wife couldn¿t get in !! I was very disappointed, to pay so much money and not being able to enjoy the amenities
Excellent 9.0
Cons: Parking rate was way too high, considering the hotel was way out of the city.
Okay 4.0
Pros: The location was okay. If you want to stay close to the airport then this the place, even though everywhere you go to in Chicago you'll still be stuck in traffic it's something to think about.
Cons: The bed seemed like it wasn't fully done. There wasn't no pillow case on the pillows. Also, I had to come down to see what's going on with pillow case since the frontdesk didn't call back like she stated. The shower soap dispenser had old soap build up.
Okay 4.0
Pros: The staff was very nice.
Cons: Parking in the garage across the street from the hotel isn't convenient. The floor inside the room was dirty, my mini-fridge made such a loud clicking noise I had to unplug it, and very few channels were available on the tv.
Excellent 10.0
Pros: Location
Cons: Its loud area need be improved
Excellent 8.0
Pros: Aloft hotels are our absolute FAVES, but this one lacked a bit. I do have to give them a little grace as we did come in when a huge snowstorm hit that shut down the majority of Chicago, so take this for what it is. Thank God there is at least a bar!
Cons: Since we came when the town was shutting down, there was nothing open to eat/order food. We ended up getting cereal from the front desk but they didn't have any spoons and then they couldn't find milk. It was a mess. And the drinks took FOREVER to get.
Excellent 10.0
Pros: Cleaning
Cons: No
Excellent 8.0
Pros: Great location and very friendly staff and shuttle drivers. Nice having some fresh breakfast options and free coffee in the lobby.
Cons: My daughter found a hair on her mattress (not hers). They say they are doing "extra" cleaning for COVID, but it wasn't as obvious as at other hotels I've stayed at. (Things like putting the TV remote in a plastic sleeve, sanitation sticker on the door jam, extra wipes in the room, etc.) Mattresses are on a platform, so they slide when you're sitting up leaning against the headboard to watch TV or read. There's no where else to sit other than a desk chair.
Excellent 8.0
Pros: Right in the beach, good atmosphere, chris is great. Used him during beach service. Excellent service
Cons: Windows in the room were very very dirty.
Excellent 10.0
Pros: Clean
Cons: No
Poor 1.0
Pros: Nothing!
Cons: Not free parking and not included breakfast, parking fee was $33 per night and breakfast need to pay.
Excellent 10.0
Pros: Bed súper confortable and I love they have ( a shuttle) transportation from the airport to the hotel.
Cons: Everything was perfect for me.
Poor 1.0
Pros: Nothing everyone in this hotel was very rude we had no towels in our rooms, the waste baskets had no garbage bags in there.there was no microwave in the room either. I would never go back to this place. No attendant had name tags on at all. Very poor cust
Poor 1.0
Pros: Worst hotel. Poor management. The general manager Lis UNPROFESSIONAL and DISHONEST.
Cons: Worst hotel ever. UNPROFESSIONAL and DISHONEST staff andgeneral manager. DO NOT RECOMMEND
Good 7.0
Pros: Pros: Nice area surrounding the hotel Modern décor and amenities Very close to great food options and a 3 min walk to the outlet mall across the street Friendly staff Skywalk from parking structure directly into hotel Comfy beds Reasonable
Cons: Thin walls Worse sleep we ever got in a hotel since we could hear footsteps, conversations in other rooms, elevator dings, toilets and showers in other rooms Someone set the alarm clock in the room to go off at 3am, unbeknownst to us. Parking is extr
Good 7.0
Pros: Spacious clean room, great location staff was great!
Cons: No breakfast as advertised, bar closed,
Poor 1.0
Pros: The Pictures online
Cons: What I did not like was the inconvenience of the location. Unfortunately, I had to book at another hotel due to not being able to find this hotel. Upon booking I called the hotel to verify if they had valet parking. I was misinformed.
Good 6.0
Pros: location to dining and nightlife.
Cons: girl spoke low checking in very hard to hear.room had a very bad odor and was located on the highway side of building and heard all night trucks and traffic.
Excellent 8.8
Pros: The facility was clean. The front desk was very helpful and it made checking in and out very easy. The bed was very comfortable and the hotel was quiet.
Cons: Only issues we had was no remote in the room for the television. The phone inside the room was not on. The ice machine was located on a different level.
Good 7.0
Cons: No way to charge your devices. Being located in a place like rosemont with tourism, travelers and so close to ohare...this is crazy! I've been to hotels in small towns, and they have USB built into alarm clocks and lamps, etc.
Poor 1.0
Pros: Awful experience with this hotel!!! Never go again!
Cons: Front desk rudest person!!!
Poor 1.0
Pros: Was a newer hotel. Shuttle would take you to convention center.
Cons: Staff was uninformed and poorly trained. Rooms were noisy from events outside. Air conditioning was full of pollen and caused health issues for me and my wife.
Good 6.0
Pros: Location close to airport
Cons: Rooms with dirty carpet Poor information around hotel shuttle. Seems you need to call for pickup, but not mentioned anywhere
Good 7.0
Pros: The room was spacious and clean.
Cons: The heater/air conditioner was loud in the room.
Excellent 9.7
Pros: Room design and comfort. Bar/lobby area. Gym and pool
Good 7.0
Pros: he hotel is new and modern with nicely appointed rooms. conveniently located near the airport with plenty of restaurant and entertainment options nearby.
Cons: HVAC in room was noisy. Sound of airplanes could be heard all night. Difficult to find entrance of hotel.
Good 7.4
Pros: 106 dollar for a clean room
Cons: 33 dollar parking fee makes the hotel fee an expensive stay. Just another way to charge more especially if the car stayed on the aloft property. BS really
Mediocre 2.0
Cons: The pool close down when we got there but got free cancellation without penalty which was good
Excellent 10.0
Pros: Location was very convenient for the activities we had planned. At least two very good restaurants within easy walking distance.
Cons: Difficult to find, even with GPS, because of blocked off roads. Confusing parking structure available across the street. On-site parking was limited, but fairly priced.
Good 6.5
Pros: The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable
Cons: Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.
Excellent 8.0
Pros: Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great.
Cons: Room was not super clean.
Excellent 9.1
Cons: Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable
Excellent 10.0
Pros: Location was good for an early morning flight
Mediocre 2.0
Pros: They charge for parking???? That's ridiculous
Excellent 10.0
Pros: Free coffee
Okay 5.4
Cons: The heater was so loud and rattled it woke me up in the middle of the night, I thought an airplane was landing outside the building
Okay 4.0
Cons: HORRIBLE!!! First, I rate your hotel with NO STARS - It appears that I gave you more on the last page. We were a party of 4 adult family members looking for a room near O'Hare airport with two double beds to sleep in for 5 hours before flying home. Upon arrival we were told by the desk clerk (who cleverly concealed her identity by not wearing a name tag) that our confirmed reservation was "only a request", and all she had was king bedded rooms. I asked her if she was giving us two rooms and she said no, she had only 3 rooms left, but 4 reservations. It was AWFUL in every way. I felt like I was in a cell block. My son slept on an aerobed, & my brother on a window seat. The county jail would have been better. I will never return and will tell everyone I know to avoid your brand like the plague unless they like liars, unpleasant/ unfriendly staff, the noise of a running toilet all night and a sterile, ugly atmosphere. P.S. Readers - I am a hotel professional of 38 years and know of what I speak!
Aloft Chicago O'Hare - Rosemont
Rated #11
8.0
Excellent 8.0
Based on 619 reviews
Details
Reviews
C$ 264

Cleanliness
8.1
Comfort
8.0
Facilities
8.3
Location
8.5
Overall
7.8
Overall 8.1 Excellent
Based on 12 reviews
Cleanliness
8.1
Comfort
8.0
Facilities
8.3
Location
8.5
Overall
7.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
6.0
Facilities
7.0
Location
8.0
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
7.6
Facilities
8.0
Location
8.0
Overall
7.3

Excellent 9.4
Pros: I stayed here during a conference that was being held at the Westin O'Hare about 1.5 miles away. It was clean, comfortable, and most of all, affordable - even with Ubering to and from the conference every day, I saved a good 30% off of what I might have paid had I stayed at the Westin. Staff were great, the room was nice enough, and I really enjoyed the gym and pool. Lots of good delivery options via UberEats and other local restaurants, so I didn't go hungry. There's also a Target about a 10 minute walk away, which is basically heaven for me. I'll be staying here every time I head to Chicago, assuming the price stays this low!
Cons: The bed wasn't super comfortable, but they made up for it with lots of varieties of pillows. Breakfast was a bit sparse - think super thin microwaved bacon and boxes of cereal - but for $10 I wouldn't expect much else.
Okay 4.5
Pros: Bed bugs. And I told them and they never called me back. We couldn't sleep from itching
Excellent 8.0
Pros: The bed was really comfortable, and the amenities in the room are perfect for an overnight stay for a weary traveler just coming in to O'Hare from a long trip.
Cons: It might be helpful to have more than one shuttle van to go to and from the airport. The 7:30AM shuttle bus filled up before the 7:30AM departure time, so I had to wait wait for the 8:00AM van, which was a little bit late, and I didn't end up leaving the hotel until 8:15AM, which is the time I was supposed to catch a bus to go on for further travel. Perhaps at peak times if there were more than one van or some sort of sign up the evening before to get a sense of how many people need to use the shuttle, it would allow guests to take the shuttle they need to arrive (as close as possible) to the connections they need at O'Hare.
Excellent 8.0
Pros: Bedroom and bed comfortable
Cons: The waiting time for transfer was too long 28 minutes
Excellent 8.0
Pros: It has an old Chicago cool feel. Unexpectedly . Close to decent food and casino. Clean. Staff is well trained and friendly.
Cons: I didn’t notice the hotel shops on checkin so I bought 3.00 waters from the vending machine s all week and they were half price at the store. My fault. It was my sons 21st birthday so rehydration was paramount . It got exspensive. Wow, still hung over. Thanks Chicago!
Excellent 10.0
Pros: Everything
Cons: Nothing
Edward Hotel Chicago - Rosemont
Rated #12
8.1
Excellent 8.1
Based on 12 reviews
Details
Reviews
C$ 283

Cleanliness
7.3
Comfort
7.6
Facilities
7.1
Location
8.1
Overall
7.6
Overall 7.3 Good
Based on 351 reviews
Cleanliness
7.3
Comfort
7.6
Facilities
7.1
Location
8.1
Overall
7.6
Cleanliness
6.5
Comfort
8.0
Facilities
8.0
Location
8.5
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.0
Comfort
8.0
Facilities
7.3
Location
8.0
Overall
8.0
Cleanliness
7.8
Comfort
7.8
Facilities
7.0
Location
8.0
Overall
8.0
Cleanliness
7.0
Location
10.0
Overall
7.5
Staff
7.0
Value for money
9.0
Cleanliness
4.0
Comfort
2.0
Facilities
4.0
Location
6.0
Overall
4.0
Cleanliness
7.7
Comfort
7.7
Facilities
6.5
Location
8.0
Overall
7.3

Poor 1.0
Pros: Closer to the airport
Cons: Did not meet the star-level requirement. Definitely not a 3 star hotel. The rooms were like a motel room and did not have basic amenities. It also smelled bad in the room.
Excellent 9.0
Pros:  front desk was superb employee answering all my questions.
Cons: Lots of guests slamming a simple shut door!
Excellent 10.0
Excellent
Mediocre 3.0
Pros: Location
Cons: The hotel was run down. The carpet was loaded with fuzz and there were crumbs on the desk. There was also party going on in restaurant located in hotel that was loud. As a women alone I Did not feel safe.
Mediocre 3.0
Cons: The hallways in the hotel were not clean. There was a definite odor throughout. My bathroom had no soap/toiletries.
Good 6.0
Pros: Front Desk clerk was very nice and accommodating.
Cons: Hallways smell like smoke. How to move three times, room wise. First room floor was dirty has stains on the bed, second room same stains little black dots on the bed, third room was nice clean sheets. Room smell nice and clean.
Excellent 10.0
Pros: Super fast check-in. The staff is very nice and personable. The rooms were clean, and beds are comfortable.
Cons: THEFT! Stayed here a ton with no issue. This time we had to park in the south lot which is not well lit. Our catalytic converter was stolen. 2 other cars were hit as well. Local police said this hotel doesn't have video surveillance. Will not be back.
Excellent 10.0
Pros: Price, Location and cleanliness.
Cons: Hotel charged for parking.
Okay 5.0
Cons: On Sundays there is no restaurant service. In addition, the corridors smelled a lot of cigarettes. On the other hand, the shower curtain was dirty with a mixture of blood and what looked like snot. The cost of the room is excessive
Excellent 9.0
Pros: Proximity to airport! Excellent shuttle service!
Excellent 8.0
Pros: Restaurant was very good.
Cons: Rooms were a little dated.
Excellent 10.0
Pros: Rooms were spacious, clean and comfortable. The bed was so comfortable! Staff all friendly and welcoming.
Cons: The restaurant was closed and there weren't alot of food options. We had traveled all day and hadn't had lunch or dinner.
Excellent 9.0
Pros: park and fly room was big the desk person got us room right way stay was nice after a bad situation with are flight being canceled till the next day
Cons: needed be little cleaner
Mediocre 2.0
Pros: Close to airport.
Cons: Outdated, dirty carpets and peeling wall paper, bathroom countertop barely non existent.
Excellent 8.0
Pros: Location, Shuttle, restaurant
Good 6.0
Cons: loud people in the hallway and rooms
Poor 1.0
Pros: Not much! Clean room
Cons: Shuttle driver " was beyond reckless and rude I needed a wheel chair. He told us to get out and he told my son to lick his D.when my son got upset with him. We contacted management. Never to receive a return call! Horrible!
Excellent 10.0
Pros: The staff and the service from and to the airport.
Cons: Hallway was not clean. Needed vacuumed badly.
Okay 4.0
Pros: location
Cons: garbage cans not cleaned out every day overflowing parking lot now being used for airport people and thats an extra 15 ill sat somewhere else next time
Okay 5.0
Pros: The best thing about this hotel, is the proximity to the airport.
Cons: The restaurant had recently reduced its hours and it happened to be on the days we were staying there. We were looking to stay and eat at the hotel since there was inclement weather during our stay.
Poor 1.0
Pros: front desk people seem nice.
Cons: noisy, dirty, very old hotel like a cave or a pit, Hotel GM would not address customer's concern. Stay away at all costs. Shereton brand promise means NOTHING
Excellent 10.0
Pros: Check in was super easy. Room was comfortable and clean. Stayed here before and will stay here again!
Cons: Hallways needed attention and cleaning
Okay 5.0
Pros: Location
Cons: Water bottles (not available in vending machine) No water bottle in any of the vending machine in the hotel Restaurants were closed at the time of check in Hotel should provide some free water bottles if no water bottles in vending machine.
Excellent 10.0
Cons: Letting folks know that there is a parking fee......
Good 6.0
Pros: Location, staff and room
Cons: Sink faucet was leaking, Toilet flush needed to be pushed up manually
Good 7.0
Pros:  
Cons:  
Excellent 8.0
Pros: Size of room
Cons: No refrigerator in room. Sheets were stained
Mediocre 3.0
Pros: Shuttle van to airport. Restaurant had the best food!!! Small and expensive, but fantastic food.
Cons: Small rooms. Wife was turning on light, got shocked, light blew and smell of electrical burning. Had to switch rooms. 2nd room, bathtub was leaking out faucet and filling up tub. Ground level floor smelled of skunk or marijauna.
Good 6.8
The pool didn't check the cdc card or vaccination. The location was great and I liked that they ran a shuttle bus starting from 4 a.m.! But if you want to ride the shuttle bus on time, I prefer you should come out earlier and wait for the shuttle. With a reasonable price, the hotel room was clean big. I wished the windows were available to be opened (you can't open the windows in the hotel room). The elevator space ok to take your luggage with.
Excellent 10.0
Pros: Overall great stay. Super great staff. Really nice place. Bed was comfy. Only complaint was the hair in the bathroom. But I was willing to ignore it.
Poor 1.0
Pros: Location
Cons: No breakfast pool Was closed
Excellent 8.4
We stayed at the Four Points due to its proximity to O’Hare, and the reliable airport shuttle they provide. This wasn’t our first stay and we’ve always found the hotel clean, friendly and a good price, especially given the pool and fitness center. We were disappointed that during this stay the restaurant/bar was closed and the pantry was nearly empty of drinks and food. Not great when you arrive late and want a bite to eat. We also noted the hotel is looking like it could use a fresh coat of paint.
Okay 4.0
Pros: Nothing
Cons: Room. Hallways.
Excellent 8.0
Pros: Hotel met the minimum standard for comfort, amenities cleanliness and decor. Not exactly easy to find, but it did have a reliable, on-time shuttle bus that ran every half hour. Great value for the VIP price. Staff was accommodating and pleasant.
Cons: It was clear hotel once had its heyday but is now in somewhat of a decline. Unreliable or no restaurant available. Poorly stocked vending machines with no alternative options nearby. Visible damage to walls, threadbare carpeting in room and in hallways.
Okay 5.0
Pros: The location was convenient and the shuttle was very helpful
Cons: The room was 78 degrees when we arrived and didn¿t have soap. Very very basic room, what I would have expected from a cheap motel, not a Sheraton. We were able to get soap, but had to go down (after midnight because our flight was delayed) to get it.
Excellent 9.0
Pros: Location and pleasant staff.
Good 6.0
Pros: Location
Cons: No microwave, no refrigerator, high parking fee..
Poor 1.0
Pros: Only thing it was close to the airport
Cons: No microwave in the room, had to pay for the parking lot, no soap in the room, no fork or spoon was available. Almost a --- for one night and they had nothing, not even handsoap to wash your hands, definitely not coming back.
Okay 4.0
Pros: I had to come here for traing for work so I liked that I just had to go down stairs to get to class.
Cons: I did not like that the restaurant was closed on two of the three days I was here. I also didn't like that breakfast didn't start until 7 and was not included in the price. Some of the decor was outdated and felt more like a low rent apartment complex.
Mediocre 3.0
Cons: Not worth a 3 star rating and brand of sheraton/Marriot
Okay 4.0
Pros: room and cleanliness.
Cons: The staff at reception desk when I checked in; one ignored me and pretended to be "busy", the 2nd was somewhat rude, assigned room had electronic lock issue, had to be assigned after waiting over 15 minutes!
Poor 1.0
Pros: Nothing never stayed there although I paid for the room.
Cons: Lack of customer service, empathy and lack of concern for man kind.
Mediocre 3.0
Cons: There was no in- room information for guest¿ I had to go all the way down to the lobby to find out about breakfast.. not included¿ where pool or hot tub was¿ no hot tub¿. Our ceiling in the bathroom above the toilet was ¿dripping¿ throu
Good 6.0
Pros: The location and access was ok
Cons: The staff after complaining about a rat in my room
Okay 4.0
Pros: Nothing so best.
Cons: Poor front desk service at arrival. No microwave in room that was booked for family inspite of calling the front desk after check into the room and finding out. We were given room on 4th floor and was asked to use microwave at front desk. Parking issu
Okay 4.0
Pros: Old interior Decour Not enough towels The only one large town that we had had make up on it so for Sheraton I was very disappointed
Good 7.0
Pros: location had easy access to interstate
Cons: it was just ok. not as nice as id have expected for the money
Mediocre 3.0
Pros: Nothing
Cons: Yes. Run down, poor amenities. Vending machines overpriced. No breakfast. Very old and not updated at all. Depressing. Not worth the price. Will never stay there again.
Poor 1.0
Cons: Close to airport.
Mediocre 3.0
Pros: Fairly clean
Cons: location is not great, restaurant closed in morning, no coffee what so ever my machine in room was broken. Staff not at all friendly not even a smile. Would not stay again
Poor 1.0
Pros: The lobby
Cons: Super dirty ...the lobby was very nice...the rooms are not.They have obvious gas leak outside ther boiler room you can smell it bad...also you can smell gas when you walk into the building down at that same entrance.very dangerous beware!
Good 7.0
Pros: Location
Okay 5.0
Pros: The room was spacious and the ac was nice
Cons: I requested that my tub and toilet get sanitized and cleaned because I found stains off hair on the toilet as well as in the tub. I took toilet paper and wiped it up too make sure my eyes weren¿t deceiving me because there was scrapes in the tub as we
Excellent 8.8
Spacious rooms. Free pickup and drop from Airport. Spacious Rooms. Would highly recommend.
Poor 1.0
Cons: The hotel is not clean at all. We had a mouse come into our room early in the morning. We checked out immediately after that. Worst hotel I have ever stayed at. I have a video of the mouse in our room too.
Poor 1.0
Pros: proximity to airport
Cons: hotel and room were not clean. tub drained slowly.
Mediocre 3.0
Pros: The staff
Cons: I booked this hotel for the shuttle to the airport and they confirmed a fee days before that the shuttle was running. When checking in at 8 pm, they informed me that the shuttle was suspended. I was left frantically searching for another option.
Mediocre 2.0
Pros: Absolutely nothing was good with this place
Cons: Website says pool is open, get there and it¿s closed for the rona. I¿ve honestly stayed in nicer motels for $-- a night. This place reeks of gas when you walk in. Half of everything you see is broken. The showerhead is like belly high for me.
Good 6.0
Pros: The bed
Cons: The tv wasn’t working
Okay 5.4
Pros: Bed was comfortable
Cons: No airport shuttle - cut due to Covid19 but was advertised when I booked
Good 6.0
Pros: Cleaner then the first hotel
Cons: Balcony doors don't open for you to get clean air
Good 7.0
Pros: location / shuttle / park sleep fly
Cons: long walk to rooms
Excellent 9.7
Pros: They provide me with all I requested. They make sure I was ok.
Cons: It was perfect
Excellent 8.8
Pros: Inexpensive, yet comfortable and quiet
Cons: You’re desk clerk did very well, but front desk was understaffed.
Good 6.0
Pros: Check-in and check-out was convenient. Easy access to airport.
Cons: The toilet was dirty, it had NOT been cleaned properly at all. There was congealed urine spots on the toilet seat, which I had to clean and try to disinfect myself. We had left the room in the morning & housekeeping did not come to clean the room until 5:30pm, at which point I asked that only the bathroom be cleaned, because we had to get ready for an evening event.
Mediocre 2.0
Cons: The hotel was listed as pet friendly. When i arrived with my dog they said it wasn't pet friendly.
Excellent 10.0
Pros: Room, bed
Cons: Shower tub did not drain quickly
Good 7.7
Cons: I have 2 $10.00 charges on my bill and I do not know what it is for.
Mediocre 2.0
Pros: Nothing
Cons: I booked my stay for the wrong dates, and this hotel refused to give me a refund. I will NEVER book with this hotel chain ever again.
Excellent 8.0
Cons: It states that it's 1/4 mile from the airport, but that's as the crow flies from a far away runway edge! It's more like 4-5 miles, but was still a short reasonable shuttle. My stay was due to a missed connection.
Okay 4.2
Pros: we tried to stay here despite plans to be in the city every day. That 40 minute drive was not great, and we still ended up paying a bunch for paring when we got there. Clearly this hotel is centered around airport traffic and overnighters for that. not great for families or vacationers at all, really.
Cons: No pool.
Excellent 9.7
Pros: It was comfortable and really nice staff!
Okay 4.0
Pros: It was a roof over my head, that's about it. The shuttle service was a plus I guess.
Cons: Poor customer service, the bathroom needed to be remodeled, beds NOT comfortable.
Okay 5.3
Pros: Lobby was looked nice! Pillows where comfortable.
Cons: The first room was dirty, had the window open and stuff from the past guest in the closet. The second room was better but still had items left from past guest. At the hotel restaurant the glass of tea had a molding lemon in it the waiter took the glass dumped it and refilled the same glass. The food was not good and seemed to be old before it was prepaired. Even though the hotel was under construction there seemed to be repairs that needed to be done. There seemed to be missing ceiling that where missing, and holes in many walls not only in the halls but also in the room. The hotel is marketed as sound proof but you could hear everything going on in the room next to you and in rooms as you walked down the hall.
Good 7.0
Cons: The shuttle from O'hare never showed up and I took a cab. The shuttle in the morning to O'hare broke down on the way and we had to be transferred to a different one
Four Points by Sheraton Chicago O'Hare Airport - Schiller Park
Rated #13
7.3
Good 7.3
Based on 351 reviews
Details
Reviews
C$ 167

Cleanliness
7.8
Comfort
7.8
Facilities
8.0
Food
3.0
Location
9.1
Overall 7.2 Good
Based on 2,510 reviews
Cleanliness
7.8
Comfort
7.8
Facilities
8.0
Food
3.0
Location
9.1
Cleanliness
7.0
Comfort
5.0
Facilities
7.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
7.6
Comfort
7.6
Location
9.0
Services
7.0
Staff
7.7
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.0
Cleanliness
7.2
Comfort
7.0
Facilities
7.2
Location
8.6
Overall
7.1
Cleanliness
8.0
Comfort
8.1
Location
9.2
Overall
8.0
Services
7.3
Cleanliness
7.9
Comfort
8.1
Facilities
9.3
Location
8.9
Overall
10.0
Cleanliness
7.8
Comfort
7.8
Facilities
8.1
Food
3.0
Location
9.0
Cleanliness
7.5
Comfort
7.6
Location
8.9
Services
6.8
Staff
7.5

Good 7.0
Pros: Convenience
Cons: Somewhat expensive
Okay 5.0
Pros: Convenient location
Cons: Food was greasy and not fresh
Excellent 8.0
Pros: Location was right next to airport walking distance
Cons: Price
Okay 4.0
Pros: this places old dingy decor is way out of date and it’s emphasized by chipped paint, wall stains and more all over the facility.
Cons: way too overpriced for the care in the hotel
Good 6.0
Pros: location
Cons: everything looks very dated. Breakfast experience dismal. long wait for a “bakers basket” that contained a horrendous soggy breakfast danish which seemed to be microwaved, a over-toasted croissant and a muffin that I didn’t touch.
Good 7.0
Cons: International tv would be nice. Reseptionist😕
Excellent 9.0
Pros: Location for early Flights
Cons: Very slow check in
Excellent 9.0
Pros: Comfortable stay.
Cons: I transferred to this airport location from downtown and despite the increased cost, this stay could not be added to my Hilton points.
Excellent 10.0
Pros: What I like about this hotel , doesn¿t matter what time is your departure your are very closed to the aerolíneas, you have peace of mind, It¿s little bit too priced but It¿s worth, I use this hotel for few years,
Cons: Yes, I don¿t like the price I use to paid For king size $-- on March I paid $-- for 3 persons and May $--- for the couple, the price is going up
Excellent 10.0
Pros: SUPER convenient to the airport. Clean, quiet. Very comfortable bed!
Good 7.6
The room we got wasn't the best in terms of outward appearance: the door was pretty dingy looking, the room wasn't as "fresh" looking as I have come accustomed to expecting of Hilton's. BUT, the best part is that it's connected to the ORD airport and it was super easy to get to from our flight that landed at midnight. We were in our room and ready for bed by 12:20am.
Poor 1.0
Pros: Hotel is outdated and overpriced. For a second I thought I am at the wrong place. Horrible experience.
Cons: Everything except the location
Excellent 10.0
I like the convenience of having the hotel located across from terminal 2 at O'Hare. An easy walk underground from the hotel to the terminal. The hotel has very nice rooms and it is quiet despite being next to the airport. It has two good restaurants, one casual and one upscale. The fitness center is like a spa.
Good 6.0
Pros: Comfortable bed
Cons: More coffee pods. We had an early flight called for more pods weren't delivered before we had to check in for our plane
Excellent 9.0
Pros: Booking was easy. Rooms were very nice.
Cons: When we specifically asked if there was a way to go back and forth between the hotel and Ohara terminal we were told no, you have to go outside and cross the street. On our return trip we accidently found the underground walkway to the hotel.
Poor 1.0
Pros: Right in the airport.
Cons: They said they¿d mail my deposit back to me and they never did. Yelled at my younger sibling after I had made sure to have them write down that she¿d be the one checking out since I needed to leave earlier than her.
Excellent 8.0
Pros: Exactly where I needed to be
Cons: The weird shaped room
Good 7.0
Pros: Hotel is good for anyone who gets stuck at the airport. Lots of rooms. The check in line had 100 plus people waiting. Use the App and get the keyless entry on your phone.
Cons: There was no water in the room (free or for purchase). After a busy day just wanting to crash I did not buy a water before I got to the room and feel asleep. Waking mid sleep with nothing anywhere to drink was awful.
Excellent 10.0
Pros: Convenience
Excellent 10.0
Pros: Very nice hotel and close to airport so we could easily walk to.
Good 6.0
Pros: Location
Cons: Overpriced mediocre food. No microwave. Average room.
Okay 4.0
Cons: It was at The airport, The rude staff ,small room, only a heater, no air conditioning ,pricey room and charged extra for an additional bed.
Okay 5.0
Pros: Location
Cons: Room was very cold and heat insufficient (and we¿re from Chicago, not a warm place). Room is poorly laid out. Would only recommend for travelers who need to stay at the airport.
Excellent 8.0
Pros: Location, comfortable beds, quiet
Cons: Rest/bar closed early at 11.pm, airport signage was poor, rooms a bit dated, rooms tiny which is fine for sleeping but not for doing any work (think manhattan sizer hotel rooms)
Excellent 8.0
Cons: Very cold attitude at reception, as if they saw our arrival as a nuisance. Really bad
Okay 5.0
Pros: Location.
Cons: Checking in takes a long time.
Okay 5.0
Pros: it was a room, it was clean and it was at the airport
Cons: needs updating
Excellent 10.0
Pros: The location was outstanding. The walk to the terminal was a little scary but that isn't the hotel's doing.
Cons: The rooms are a little outdated and showing some ware.
Good 7.0
Pros: Location was great
Cons: Room was very subpar, very dated and overly worn & scuffed up.
Okay 5.0
Pros: Location
Cons: Lack of water bottles and microwave. Room is very congested
Good 7.0
Pros: It was easy and close.
Cons: The sheets were scratchy, almost too much starch in them making it hard to get comfortable.
Poor 1.0
Pros: Location
Cons: Room smelled like urine and mold Tried to upgrade to double beds and they were trying to charge me $50 more. Bathroom was small and not cleaned The trash cans didn¿t have bags Not enough towels Spend $50 on water and chips Parking at airport
Good 6.0
Pros: clean room and staff was nice
Cons: anything that you want is extra. you want a microwave or use to use the fridge? extra. you want to park your car? WAY EXTRA, $42 if you stay over 8 hours.. I understand it's an airport, just surprising that a Hilton hotelrequires you to pay for everything
Mediocre 2.0
Pros: Location
Cons: They upsell the room for $50. If you don¿t take it they give you a subpar room. Welcome to. Chicago!
Good 6.0
Pros: Location
Cons: Booked in small room with double bed near elevator. Charged $35 for upgrade for quiet. Restaurant/bar was fair at best. Quick food was very expensive.
Good 6.0
Pros: Location at airport. Can access terminal and blue line without going out of hotel.
Cons: Stayed 2 nights. Shuttle not available to Rosemont convention center. They don¿t give room service (claimed Covid. My guess lack of staff). Not good value for price.
Good 7.0
Pros: Front desk staff. Location
Cons: From the outside looks great as does lobby,but when u enter in rooms u feel a great disappointment,old furnitures,small bathroom.Our reception in room was a big cockroach,we were so tired we killed it and throw it away because at the end just a few hours
Good 6.0
Pros: The amenities
Cons: No parking, location
Good 6.4
Old hotel now
Okay 5.0
Pros: Clean
Cons: -Front desk was not properly staffed long wait lines, no one answered phone calls - Valet was not staffed at all times we waited for over 30 minutes for our car twice- for $73 a day!!! - no late night dining after 11pm -parking is expensive
Okay 5.0
Pros: The location is great, and the cleanliness faultless.
Cons: The reception staff tried to 'nickel and dime' me with 'upgrades'. There's no wifi in the bedrooms unless one pays extra. That seems outrageous.
Okay 4.0
Pros: ¿Sports bar¿ not great atmosphere¿.
Cons: The receptionist¿ was extremely curt and told us to walk around the building (approximately 1/4 mile with bags of luggage) to get to our gate¿ when we could have simply walked out a back door directly across from the gate. A bit exasperating!
Okay 5.0
Pros: Location
Cons: 2 hour wait to check in. Rooms old and dated.
Okay 5.0
Pros: It's in the airport
Cons: It was dingy and old. Needs updating
Mediocre 2.0
Pros: Convenient location, near the airport.
Cons: The room smelled horrible, like mildew or like. The carpets were very wet near the air conditioner unit. Very unpleasant.
Poor 1.0
Pros: nothing,
Cons: Dirty,bugs,filthy, not worth the cost, horrible experience
Poor 1.0
Pros:  
Cons:  
Mediocre 3.0
Cons: The room I booked and paid for was supposed have a king bed to start with I got a full bed in a dirty room the bathroom door wouldn¿t fully open. There were stains all over the carpet and the room you can hear the elevator running all night.
Mediocre 3.0
Pros: Nothing
Cons: Money grabbing hotel. A charge for everything. The amenities charge is rediculess.
Poor 1.0
Pros: The proximity to the airport and a very nice appearance on the first floor. The sheets were white and clean.
Cons: Very small emergency room, small clean bed for newly hired, low level paying staff. No wall picture, scratches furnitures.No extra comforter. Carpet corners seem to need a good shampoing. X-smoker room. Humble towels. No sense of hospitality.Less 0 Star
Excellent 10.0
Pros: Luxury and relaxation for one night during travel. Being at the airport to make it easy to get to terminal
Cons: Nothing
Poor 1.0
Pros: It was close to the airport but the hotel rooms need major updating. Very outdated and dust everywhere! Not worth the money I paid for this hotel.
Cons: Very outdated and dust everywhere! Not worth the money I paid for this hotel! We were very disappointed!!
Poor 1.0
Cons: When we arrived to check in, there were two lines of guests checking into the hotel. One was comprised of airline crews and the other travelers. Combined, there were a total of approximately 300 guests being checked in by 2 staff members. Hotspot.
Poor 1.0
Pros: That it was right across the street from my job
Cons: The room window was leaking and my work clothes got wet so I had to keep the heat up high be sore it was cold.
Excellent 10.0
So convenient to ORD. Overnight stay to make certain I don't miss my flight. Price was discounted during middle of COVID so worth the stay to be next to ORD.
Okay 4.0
Pros: Friendly staff
Cons: There was a lot of hair in my bathtub, which showed they aren’t cleaning to the standard with everything going on.
Mediocre 3.0
Pros: Location only
Cons: Very weak wirkess connection, no options for food, no shuttle (understand it's because of the COVID), no baggage carts available.
Mediocre 3.0
Pros: The hotel room was super small.There was a dirty towel left in my room thrown over the shower rod. On site parking is $75/night. It was horrible. Pool and other amenities closed.
Cons: Nothing
Excellent 9.1
Pros: Nice beds and AC
Cons: Cleanliness and more eating options
Poor 1.0
Pros: The location for the airport
Cons: The staff and the price
Mediocre 3.0
Pros: The bellman were helpful and kind
Cons: The window wall was absolutely freezing and we couldn’t get the heat high enough to make a difference. The room was cold!
Mediocre 3.0
Pros: I liked the location
Cons: My bathtub was clogged and water would not drain, the sink stopper was broken and it was left in the sink, and the shower walls had pink mildew on the grout.
Good 6.5
The room was rather dingy. The ice machine in the hallway didn't work. The room service was overpriced and the food mediocre.
Good 6.0
Cons: Shower and general update needed
Okay 4.2
Pros: Next to airport
Cons: They took advantage of flight cancellations and jacked rates up to over $400. Hotel is very worn and even if clean would still only offer comfort of budget motel
Excellent 8.0
Pros: Thank you for allowing me to check in very early!
Cons: Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.
Mediocre 3.0
Pros: It was quite a walk from the United gate where my flight arrived, but that was good exercise, and much better than standing outside, waiting for a shuttle bus to a hotel.
Cons: The air conditioner in the room was loud, the water for the shower never got hotter than lukewarm (with the the handle turned all the way to maximum "hot"), and the beeping sound of trucks outside, backing up, was clearly audible.
Mediocre 2.0
Pros: PROXIMITY TO THE AIRPORT.
Cons: ROOM WAS TOO SMALL. DID NOT LIKE THE LAYOUT. COULDN'T USE THE SHOWER UNLESS THE DOOR IN THE BATHROOM WAS CLOSED. IT BLOCKED ENTRY TO THE SHOWER. TV WAS ON THE SIDE OF THE BED. ONLY HAD ONE COFFEE CUP FOR 2 CUP COFFEEMAKER.
Excellent 8.5
Pros: Location, clean, comfortable, quiet.
Okay 5.1
Pros: Location
Cons: Could not get the room warm and no extra blankets. Hilton needs to replace the windows
Excellent 8.7
I liked coffee maker in the room. I did not like paying fifteen dollars per night for internet access. Heating was loud.
Good 7.7
Pros: The place was comfortable and easy to get to.
Cons: Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.
Good 7.7
Pros: Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!
Cons: Beds are a bit stiff and dated. Not very comfortable.
Excellent 9.7
Pros: my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Good 6.5
Pros: Convenient to airport
Cons: It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
Mediocre 3.1
Cons: My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
Excellent 9.7
Pros: Nice staff
Cons: Parking
Excellent 10.0
Pros: Walking access to ORD and CTA
Mediocre 2.0
Cons: We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
Excellent 9.4
Pros: Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.
Cons: There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
Good 6.5
Cons: Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
Excellent 10.0
Pros: Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
Good 7.1
Pros: The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel)
Cons: Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Good 7.4
Pros: in the airport building, reasonably priced.
Cons: Maids kept knocking in the morning even though we had a late check-out.
Good 7.0
Pros: The location is great. The price I got was low ($110).
Cons: The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.
Good 7.0
Pros: LOCATION
Cons: PRICE: For $400 the night in double occupancy you would expect at least some amenities included such as wifi in your room, a bottle of water, or breakfast.
Okay 5.3
Pros: The location can't be beat - PRICEY beyond reasonable. Shooting fish in a barrel, these guys.
Cons: My room was dirty and I was itching my legs and arms in the middle of the night. Think it was bed bugs as the bites were the same as what I found on the internet. Disgusting.
Good 6.0
Pros: It's at the airport
Cons: I hated that they overcharged because it was bad weather in the o'hare area. The price went up by more than 70% and I think that is taking advantage of people.
Hilton Chicago O'Hare Airport - Rosemont
Rated #14
7.2
Good 7.2
Based on 2,510 reviews
Details
Reviews
C$ 388

Cleanliness
7.5
Comfort
7.6
Facilities
5.8
Location
8.1
Overall
6.1
Overall 7.1 Good
Based on 1,542 reviews
Cleanliness
7.5
Comfort
7.6
Facilities
5.8
Location
8.1
Overall
6.1
Cleanliness
5.0
Comfort
4.6
Facilities
4.6
Location
5.0
Overall
5.3
Cleanliness
5.0
Comfort
4.6
Facilities
2.6
Location
7.0
Overall
4.7
Cleanliness
7.2
Comfort
7.3
Location
8.1
Services
6.9
Staff
7.6
Cleanliness
6.0
Comfort
7.0
Facilities
5.3
Location
7.3
Overall
6.4
Cleanliness
7.7
Comfort
7.6
Facilities
7.5
Location
8.0
Overall
7.0
Cleanliness
7.9
Comfort
7.9
Location
8.4
Services
7.6
Staff
8.0
Cleanliness
7.4
Comfort
7.4
Facilities
6.2
Location
7.9
Overall
6.5
Cleanliness
7.6
Comfort
7.6
Facilities
6.0
Location
8.1
Overall
5.7
Cleanliness
7.2
Comfort
7.3
Location
8.1
Services
6.9
Staff
7.4

Excellent 10.0
Pros: The rooms are very clean. The staff gave good customer service.
Cons: The layout of the facility was great.
Good 7.0
Pros: Close to the airport. Free shuttle service to airport and free breakfast-great for a quick overnight to catch an early flight.
Excellent 9.0
Pros: very close to the rental car office, very clean and comfortable
Excellent 8.0
Pros: very clean
Cons: undergoing updates. needs more
Excellent 8.0
Pros: Comfortable beds, gas station nearby, price was alright.
Cons: Bus shuttle. Well, it works, BUT. Requires calling after landing, you are not able to just let them track your flights. Also, they didn’t respond to my message on Booking.com asking for details on this, even though I sent it day before arrival.
Okay 5.0
Cons: They took my credit card for if any dameges or loss of any items which may occur during my stay at hotel .Which has never happened in USA in my several visit to US.Behaviour of receptionist were very rude.
Mediocre 3.0
Pros: staff was friendly.
Cons: the hall was dirty. hotel and room needs updating. the door did not lock. I was tired so I just put a chair and luggage to hold it closed.
Excellent 8.0
Pros: Excellent for a short stay.
Excellent 10.0
Pros: The cleanliness of rooms and room size was most enjoyable. They also have a shuttle van which is great.
Cons: I would have liked to have been nearer to the airport, but having a shuttle helps tremendously.
Excellent 10.0
Pros: I loved the way my room and bathroom was set up and how clean the both were.
Excellent 10.0
Pros: Beautiful, CLEAN, hotel with all the right amenities. Perfect location for my needs. Front desk staff above and beyond. Very welcoming hotel.
Poor 1.0
Cons: The TV didn¿t work, the phone didn¿t work, the carpeted floor was soaked by the heating/AC unit so obviously it was leaking. When I reported all of this to the front desk they called the maintenance man but he was off that day and there was no backu
Mediocre 2.8
It looks old and not clean
Excellent 9.0
Pros: Located close to airport, shuttle services, friendly staff.
Cons: No
Excellent 10.0
Pros: The hotel accepted my food before I could get to the lobby.
Poor 1.0
Pros: repeated triuble w/toilets not flushing. seldom cleaned room, changed sheets. insisted then on room change. latest change, room phone never worked, told mngr. rude staff. had to extend my stay. but wouldn't return here.
Cons: was forced to extend my stay here. only thing i liked about my  stay here, was staff at the front desk. she was very professional. rest of the staff, untrustworthy.
Excellent 10.0
Pros: Great staff
Poor 1.0
Cons: The hallway leading to the room had a bad odor. Upon entering the room it smelled so bad that my daughter and I both were nauseous. There was no way we could stay there and left to move to a different hotel. Extremely disappointing to say the least.
Good 7.0
Pros: The hotel was nice, the rooms were clean
Cons: The employees were very unfriendly
Poor 1.0
Pros: Nothing
Cons: Dirty hallway and elevator. Room smell like cigarettes. Bed sheets dirty
Excellent 10.0
Pros: Nice area and close to Allstate Arena nice hotel very clean!!
Cons: No everything was good
Good 7.0
Pros: The shuttle bus driver. He was great
Cons: No continental breakfast no close restaurants
Okay 5.2
A motel-like accommodation, not very clean at all.
Okay 5.0
Pros: No good accessible (one double bed) room. Had to get a regular room better. No breakfast because of ¿food shortages!!!¿ Very pricy
Cons: As above
Good 6.0
Just stay overnight. Old property. Bathroom is big. Breakfast is good. It has microwave in the room.
Excellent 10.0
Pros: Every part of the room was clean, no weird smells, nothing. Staff was on point as well as location. Breakfast was pretty decent too.
Cons: No.
Okay 4.0
Pros: Nothing
Cons: Hotel staff was so rude and not friendly !
Poor 1.0
Pros: There was not to like about this hotel the room where nasty the hotel smelled horribly worst hotel ever
Cons: Everything was horrible
Okay 5.0
Pros: Room and cleanliness
Cons: Check in was horrible, staff was always in phone, make to wait long. Response is very bad.
Poor 1.0
Pros: Bed was good
Cons: 1. Hotel didn't provide shuttle service. I called three times asking for shuttle. Finally I had to take a taxi. It wasn't late, 8:30 - 9:30 pm. 2. Breakfast wasn't served at all. They gave me a "breakfast bag" with one muffin. 3. The clerks were rude.
Okay 5.0
Pros: Location
Cons: Hallways seemed as though they were not vacuumed. Unpleasant odors in the hallway, doors that stick.
Mediocre 2.0
Pros: It was a place to stay at 1am until I had to leave at 7am.
Cons: It was dirty, the elevator was missing number buttons and there was constant fighting in the parking lot. The parking lot was also flooded in the morning to get on the shuttle.
Okay 4.0
Cons: Had a delayed flight. Just needed a place close to the airport to sleep for 6 hours. The front desk was rude. I get to the room and there was a dead bug on the bed sheets. I should of slept at the airport. Would not recommend.
Poor 1.0
Pros: Location and staff
Cons: Yes, this is NOT a 3-star hotel. The rooms were not cleaned during our stay, there was no free Choice Hotel continental breakfast, the bed broke, the microwave was inoperable, the cleanliness of the hotel was not good at all.
Mediocre 2.0
Pros: Leaving...
Cons: No breakfast offered, no coffee anywhere in the building, all ice machines were off. No remote control - I checked in around 8:00 pm. Called down to get a remote and it was delivered as I was going to sleep. Elevator looked like it hosted a mud-wrestli
Mediocre 3.0
Pros: Nice room setting, quiet location, and well decorated
Cons: No clean towels housekeeping had no time to do laundry. Carpet was filthy in the hallways no vacuuming was done. Can smell people smoking in their rooms. Parking lot small.
Okay 4.0
Cons: The clerk didn¿t say much at check in including the check out time. The toilet seat was faded badly and my daughter was afraid to use the toilet. Wouldn¿t recommend.
Poor 1.0
Pros: Location
Cons: Cleanness, no breakfast or airport shuttle even dough it is advertised with breakfast and airport shuttle.
Excellent 8.0
Cons: Carpet Stanes
Okay 5.0
Pros: Close to airport
Cons: No food nearby
Good 6.0
Cons: The room need a deep cleaning we found long string of brown hair on the desk and on the bathroom floor.
Okay 5.0
Pros: Location to ohare
Cons: Hotel staff was not wearing masks. Hotel room did not appear clean. Our toilet seat was broken and held together with large yellow tape. Unlikely this tape is changed per guest. Bagged breakfast not available till 6 am and no shuttle to airport.
Poor 1.0
Cons: My room was not cleaned there was pizza on stand when I walked into room and garbage on table didn¿t even stay the visit checked out I was so grossed out.
Good 7.0
Pros: I use this hotel because it is within sight of the rental car facility and the price is reasonable for the services offered.
Cons: Lack of snow removal from the parking lot. The hotel guests were left to fend for themselves with the parking lot full of snow.
Excellent 8.0
Pros: Mini-fridge & microwave, clean, well maintained rooms with newer decor.
Cons: Parking goes fast
Good 7.0
Pros: Needed location close to airport .
Cons: Was upset when told that you had shuttle service to/from airport only to find out you stopped that service last March. PLEASE inform your reservation operators that you have NO service to airport and clients will have to use Urber.
Good 6.0
Pros: Very clean, staff was very helpful& respectful
Cons: The location. Rooms are small.
Excellent 8.4
Stayed for one night, it was worth it for the cost, especially if you're staying for a layover from O'Hare. My worry is that with Covid being so bad in the US and the Chicago area. None of the staff wear mask at all. The 2 front desk, and 2 housekeeping staff I saw had no coverings. This would make me reconsider staying here again.
Poor 1.0
Cons: Lots of noise late at night , No shuttle as advertised No breakfast as advertised
Okay 5.0
Pros: Location,easy on and off. Parking
Cons: The maskless homeless looking people sleeping in the lobby, night and day
Good 7.0
Pros: Free parking Very clean room
Cons: no coffee maker Key card did not work first time TV remote did not work A replacement did not work well Grab and go breakfast very skimpy
Okay 5.0
Pros: 1 location was close 2 staff was great.
Cons: PLEASE NOTE: I USUALLY LOVE THE BW HOTEL, BUT THIS ONE WASN'T UP TO MY STANDARDS 1 the elevator by my room didn't work 2 TV channels were fussy 3 I was told they had HBO and they didn't 4 the bath tub was backing up 5 some of the baseboards weren't
Mediocre 2.0
Pros: It was not too far from the airport
Cons: Lobby was dirty, carpet in the hallways dirty The front desk was sitting in the front of the door smoking. Not very professional.The pot of the coffee maker in my room was missing. Toilet was constantly running water. Will not recommend to anyone.
Good 6.0
Pros: It was inexpensive
Cons: It smelled like a urinal.
Good 6.0
Pros: Distance from airport, price. Staff were very nice
Cons: 3 outlets in my room didn't work. Ran out of plates for breakfast. The stuff they call eggs, is not eggs.
Good 6.0
Pros: the location and the shuttle
Cons: the beds seemed out of a flop house. They were really uncomfortable.
Excellent 8.0
Pros: The breakfast was amazing
Cons: I was disappointed that parking was NOT free as advertised on the kayak.com and Expedia.com websites
Mediocre 2.0
Cons: The hotel shuttle told my boyfriend they were full despite our reservation and wouldn’t let him on. He had to wait 45 minutes in the cold just to get there. Don’t risk staying at this hotel!
Excellent 8.2
Pros: We were there only a short time. The front desk staff was very helpful. The room was clean and comfortable.
Cons: There was a lingering smoke smell in the bathroom. In addition, it would have been nice to have queen sized beds instead of full size. It was small for two people to share a bed!
Mediocre 3.0
Pros: The lobby was nice and modern
Cons: Mattresses were old and over used. We got keys to the wrong room initially and there were people inside. The pictures of the rooms make them appear much bigger. Our toilet continuously ran. Parking lot is difficult to get through especially with rain
Excellent 9.0
The room we had was recently renovated, clean and comfortable. The staff were friendly and helpful. Took shuttle back to airport in morning to catch the train downtown. Great for an overnight.
Mediocre 2.0
Pros: Cleanliness. Breaskfeast service person ( attendant )very nice
Cons: Front desk and service. More worried about standing outside smoking than servicing customer. VERY unattentive.
Mediocre 2.0
Pros: Nothing at all. Toilet was not clean, elevator was broken, breakfast was nasty. I could go on for days. Beds were old and I felt springs from bed when laying down. I don’t recommend anyone to stay here felt like I was at a motel.
Excellent 10.0
Pros: Great check in service, large rooms, free airport shuttle at .005 and 0.35 past the hour. All in all a very convenient stay.
Okay 5.7
Pros: Close to airport
Excellent 9.7
Pros: Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.
Good 6.0
Cons: You did not give me the bill. Please send me the bill to manjeer@gmail.com
Okay 5.7
Cons: Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.
Mediocre 2.8
Pros: My room was nice once I got into it.
Cons: BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.
Good 6.0
Pros: Van driver went out of his way to help. The front desk staff were courteous and professional.
Cons: The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.
Good 7.1
Pros: Good simple place to stay with close access to airport.
Cons: construction in parking lot was annoying. Tar covered lot, so we had to park next door and walk to hotel.
Okay 5.4
Pros: Staff was working hard. Price was decent.
Cons: Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.
Okay 5.4
Pros: It was a nice stay, I did like the complementary breakfast th
Cons: The Hotel is a lil out dated and can use a remodel
Okay 5.4
Pros: I liked that the fridge and microwave where available
Cons: Poor water pressure and a lot of noise
Good 7.1
Pros: So the good, breakfast for the most part is a great selection, the beds were clean and comfortable, the staff were very friendly and the shuttle service was a life saver.
Cons: There is an expansive amount of construction going on around the hotel (not their fault but something to be aware of), hot water in the showers just doesn't happen which is odd because the bathroom sink 2 feet away will reach at least 10 or 20 degrees warmer, our room was very recently painted as evidenced by the fresh paint smell, we cracked our windows for the first day and it didn't bother us as much after that, and finally that breakfast, while they do have many of the staples to get you by the specialty items of the day are nothing to write home about, you'll get better pancakes and eggs at the McDonalds across the street.
Mediocre 2.0
Pros: Nothing
Cons: Water pouring out of light fixture in bathroom. Perhaps explained the disgusting smell of the room, though the odor in the second room was not better. Our two 10 year old children cried because they did not want to stay in a room that smelled so bad. When we complained, we were told no other rooms were available. Had it not been after midnight when we arrived I would have switched hotels.
Okay 5.7
Pros: Convenience of restaurants attached and proximity to O'hare and Convention center. The staff were very friendly and helpful. When our room keys didn't work originally, the woman at the front desk personally came up with us to make sure the new ones worked.
Cons: Upon arriving we were informed we had been given a room with only one bed, despite having four people listed and requesting a double bed room. Thankfully the staff recognized this and asked if we wanted a different room. There was a late night sports bar connected to the hotel that blocked out parking at night, had to drive to the top of the neighboring parking garage. The rooms were poorly maintained and ancient, with widows that wouldn't open easily and irritating curtains. The air conditioning unit didn't work at all except the fan, consequently the room was ungodly hot and muggy. The elevator was ancient and creaky and felt very unsafe.
Okay 4.8
Pros: Reasonable price Acceptable room quality and cleanliness Convenient to O'Hare airport with shuttles every half hour Reasonable facilities - breakfast, exercise room, snacks & quick meals (e.g. mac & cheese) for purchase by front desk Nice TV
Cons: Room wasn't cleaned before my stay ... or if it was, it was cleaned very poorly. There was a dirty washcloth hanging on the shower curtain, for example. No shampoo (I assumed this was because of the above, but based on other reviews, maybe shampoo just isn't a service offered by this hotel) Poorly-maintained rooms - missing grout & caulk, minor damage to walls and wallpaper, Check-in was a disaster; the desk clerk kept asking for a "voucher" that Kayak had theoretically sent me. Eventually, another member of the staff told her to just ignore it and I was allowed to check in after a 10 minute delay. And this was all after Kayak's "online checkin",m which apparently served no purpose whatsoever. Hotel was partially under construction, with paint fumes around where my room was located. I was not informed of this ever; I only knew because of the "out of order" signs on the elevator and the construction tape where my hallway ended and turned into a work zone.
Mediocre 3.1
Pros: Proximity to airport.
Cons: Slow draining bathtub. Old, slow elevator. Thin walls. Noisy. Paper-thin bath towels. They don't provide shampoo or conditioner.
Okay 4.5
Pros: Less than a mile to the Allstate arena and about 2 miles to the outlet mall. Great location for having a fun night out.
Cons: Very rude staff. The front desk attendant acted as though we, the customer, were an inconvenience for wanting to check in and ask if the complementary shuttle included a ride to the Allstate Arena. A member of our group called the front desk later that day to ask another question and was treated rudely yet again. If you are looking for cheap rates close to specific attractions and don't let rude staff spoil your fun, then sign up for this hotel. If you want to be treated like a paying customer who is trying to enjoy a relaxing vacation, avoid this place. Very rude staff. The hotel is older, so the years of smoking are soaked into the hallway. At least that's how it smelled. The room did not smell like this, but the temperature was difficult to regulate. The beds served their purpose, but there was no comforter. Just a thin blanket between two sheets. The room gave a dingy/unclean feeling from the walls to the carpet. I will definitely try a different hotel next time I visit.
Okay 5.6
Pros: The place is near O'hare.
Cons: 1. Arrived at hotel and they said I did not have a confirmation. More than an hour later Kayak told me they finally admitted that they had a "glitch" on their email system. Wasted couple of hours, but no apology from the hotel. 2. Waited for more than ONE HOUR at Rosemont Convention Center for the complimentary shuttle ride. Called the hotel three times. First time they said to wait and it should arrive every hour on the 15 and 45. Called the second time and they said they were very busy and there is a delay. Called the third time and they said they are busy and will come by when available!!! The driver finally came and told me NO ONE told him to come by in the past hour. In fact, he dropped off some people near by at the mall not long ago. He said he could have come by easily if he was informed. I can see several of the employees at the hotel do care about their guests. The assistant manager and few others could care less. They should simply go and get another job.
Okay 4.0
Pros: rooms were not clean, a bad odor welcomed us in room
Excellent 10.0
Pros: The Best Western is close to the Allstate Arena where my meeting was being held. Very helpful to me.
Good 7.3
Pros: Restaurant and Room Service were Awesome!
Cons: The rooms wreaked of cigarette smoke and there were stains on the ceiling.
Good 7.3
Pros: Clean and basic. Lobby under construction for possible remodeling. Restaurant nearby. Close to airport.
Excellent 9.6
Pros: How big the bed was and how comfortable it was and the bath room Was really clean
Cons: The hallways still had an old smoke smell to it
Best Western at O'Hare - Rosemont
Rated #15
7.1
Good 7.1
Based on 1,542 reviews
Details
Reviews
C$ 171

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