Excellent
10.0
Pros:
The rooms are very clean. The staff gave good customer service.
Cons:
The layout of the facility was great.
Good
7.0
Pros:
Close to the airport. Free shuttle service to airport and free breakfast-great for a quick overnight to catch an early flight.
Excellent
9.0
Pros:
very close to the rental car office, very clean and comfortable
Excellent
8.0
Pros:
very clean
Cons:
undergoing updates. needs more
Excellent
8.0
Pros:
Comfortable beds, gas station nearby, price was alright.
Cons:
Bus shuttle. Well, it works, BUT. Requires calling after landing, you are not able to just let them track your flights. Also, they didn’t respond to my message on Booking.com asking for details on this, even though I sent it day before arrival.
Okay
5.0
Cons:
They took my credit card for if any dameges or loss of any items which may occur during my stay at hotel .Which has never happened in USA in my several visit to US.Behaviour of receptionist were very rude.
Mediocre
3.0
Pros:
staff was friendly.
Cons:
the hall was dirty. hotel and room needs updating. the door did not lock. I was tired so I just put a chair and luggage to hold it closed.
Excellent
8.0
Pros:
Excellent for a short stay.
Excellent
10.0
Pros:
The cleanliness of rooms and room size was most enjoyable. They also have a shuttle van which is great.
Cons:
I would have liked to have been nearer to the airport, but having a shuttle helps tremendously.
Excellent
10.0
Pros:
I loved the way my room and bathroom was set up and how clean the both were.
Excellent
10.0
Pros:
Beautiful, CLEAN, hotel with all the right amenities. Perfect location for my needs. Front desk staff above and beyond. Very welcoming hotel.
Poor
1.0
Cons:
The TV didn¿t work, the phone didn¿t work, the carpeted floor was soaked by the heating/AC unit so obviously it was leaking. When I reported all of this to the front desk they called the maintenance man but he was off that day and there was no backu
Mediocre
2.8
It looks old and not clean
Excellent
9.0
Pros:
Located close to airport, shuttle services, friendly staff.
Cons:
No
Excellent
10.0
Pros:
The hotel accepted my food before I could get to the lobby.
Poor
1.0
Pros:
repeated triuble w/toilets not flushing. seldom cleaned room, changed sheets. insisted then on room change. latest change, room phone never worked, told mngr. rude staff. had to extend my stay. but wouldn't return here.
Cons:
was forced to extend my stay here. only thing i liked about my stay here, was staff at the front desk. she was very professional. rest of the staff, untrustworthy.
Excellent
10.0
Pros:
Great staff
Poor
1.0
Cons:
The hallway leading to the room had a bad odor. Upon entering the room it smelled so bad that my daughter and I both were nauseous. There was no way we could stay there and left to move to a different hotel. Extremely disappointing to say the least.
Good
7.0
Pros:
The hotel was nice, the rooms were clean
Cons:
The employees were very unfriendly
Poor
1.0
Pros:
Nothing
Cons:
Dirty hallway and elevator. Room smell like cigarettes. Bed sheets dirty
Excellent
10.0
Pros:
Nice area and close to Allstate Arena nice hotel very clean!!
Cons:
No everything was good
Good
7.0
Pros:
The shuttle bus driver. He was great
Cons:
No continental breakfast no close restaurants
Okay
5.2
A motel-like accommodation, not very clean at all.
Okay
5.0
Pros:
No good accessible (one double bed) room. Had to get a regular room better. No breakfast because of ¿food shortages!!!¿ Very pricy
Cons:
As above
Good
6.0
Just stay overnight. Old property. Bathroom is big. Breakfast is good. It has microwave in the room.
Excellent
10.0
Pros:
Every part of the room was clean, no weird smells, nothing. Staff was on point as well as location. Breakfast was pretty decent too.
Cons:
No.
Okay
4.0
Pros:
Nothing
Cons:
Hotel staff was so rude and not friendly !
Poor
1.0
Pros:
There was not to like about this hotel the room where nasty the hotel smelled horribly worst hotel ever
Cons:
Everything was horrible
Okay
5.0
Pros:
Room and cleanliness
Cons:
Check in was horrible, staff was always in phone, make to wait long. Response is very bad.
Poor
1.0
Pros:
Bed was good
Cons:
1. Hotel didn't provide shuttle service. I called three times asking for shuttle. Finally I had to take a taxi. It wasn't late, 8:30 - 9:30 pm. 2. Breakfast wasn't served at all. They gave me a "breakfast bag" with one muffin. 3. The clerks were rude.
Okay
5.0
Pros:
Location
Cons:
Hallways seemed as though they were not vacuumed. Unpleasant odors in the hallway, doors that stick.
Mediocre
2.0
Pros:
It was a place to stay at 1am until I had to leave at 7am.
Cons:
It was dirty, the elevator was missing number buttons and there was constant fighting in the parking lot. The parking lot was also flooded in the morning to get on the shuttle.
Okay
4.0
Cons:
Had a delayed flight. Just needed a place close to the airport to sleep for 6 hours. The front desk was rude. I get to the room and there was a dead bug on the bed sheets. I should of slept at the airport. Would not recommend.
Poor
1.0
Pros:
Location and staff
Cons:
Yes, this is NOT a 3-star hotel. The rooms were not cleaned during our stay, there was no free Choice Hotel continental breakfast, the bed broke, the microwave was inoperable, the cleanliness of the hotel was not good at all.
Mediocre
2.0
Pros:
Leaving...
Cons:
No breakfast offered, no coffee anywhere in the building, all ice machines were off. No remote control - I checked in around 8:00 pm. Called down to get a remote and it was delivered as I was going to sleep. Elevator looked like it hosted a mud-wrestli
Mediocre
3.0
Pros:
Nice room setting, quiet location, and well decorated
Cons:
No clean towels housekeeping had no time to do laundry. Carpet was filthy in the hallways no vacuuming was done. Can smell people smoking in their rooms. Parking lot small.
Okay
4.0
Cons:
The clerk didn¿t say much at check in including the check out time. The toilet seat was faded badly and my daughter was afraid to use the toilet. Wouldn¿t recommend.
Poor
1.0
Pros:
Location
Cons:
Cleanness, no breakfast or airport shuttle even dough it is advertised with breakfast and airport shuttle.
Excellent
8.0
Cons:
Carpet Stanes
Okay
5.0
Pros:
Close to airport
Cons:
No food nearby
Good
6.0
Cons:
The room need a deep cleaning we found long string of brown hair on the desk and on the bathroom floor.
Okay
5.0
Pros:
Location to ohare
Cons:
Hotel staff was not wearing masks. Hotel room did not appear clean. Our toilet seat was broken and held together with large yellow tape. Unlikely this tape is changed per guest. Bagged breakfast not available till 6 am and no shuttle to airport.
Poor
1.0
Cons:
My room was not cleaned there was pizza on stand when I walked into room and garbage on table didn¿t even stay the visit checked out I was so grossed out.
Good
7.0
Pros:
I use this hotel because it is within sight of the rental car facility and the price is reasonable for the services offered.
Cons:
Lack of snow removal from the parking lot. The hotel guests were left to fend for themselves with the parking lot full of snow.
Excellent
8.0
Pros:
Mini-fridge & microwave, clean, well maintained rooms with newer decor.
Cons:
Parking goes fast
Good
7.0
Pros:
Needed location close to airport .
Cons:
Was upset when told that you had shuttle service to/from airport only to find out you stopped that service last March. PLEASE inform your reservation operators that you have NO service to airport and clients will have to use Urber.
Good
6.0
Pros:
Very clean, staff was very helpful& respectful
Cons:
The location. Rooms are small.
Excellent
8.4
Stayed for one night, it was worth it for the cost, especially if you're staying for a layover from O'Hare. My worry is that with Covid being so bad in the US and the Chicago area. None of the staff wear mask at all. The 2 front desk, and 2 housekeeping staff I saw had no coverings. This would make me reconsider staying here again.
Poor
1.0
Cons:
Lots of noise late at night , No shuttle as advertised No breakfast as advertised
Okay
5.0
Pros:
Location,easy on and off. Parking
Cons:
The maskless homeless looking people sleeping in the lobby, night and day
Good
7.0
Pros:
Free parking Very clean room
Cons:
no coffee maker Key card did not work first time TV remote did not work A replacement did not work well Grab and go breakfast very skimpy
Okay
5.0
Pros:
1 location was close 2 staff was great.
Cons:
PLEASE NOTE: I USUALLY LOVE THE BW HOTEL, BUT THIS ONE WASN'T UP TO MY STANDARDS 1 the elevator by my room didn't work 2 TV channels were fussy 3 I was told they had HBO and they didn't 4 the bath tub was backing up 5 some of the baseboards weren't
Mediocre
2.0
Pros:
It was not too far from the airport
Cons:
Lobby was dirty, carpet in the hallways dirty The front desk was sitting in the front of the door smoking. Not very professional.The pot of the coffee maker in my room was missing. Toilet was constantly running water. Will not recommend to anyone.
Good
6.0
Pros:
It was inexpensive
Cons:
It smelled like a urinal.
Good
6.0
Pros:
Distance from airport, price. Staff were very nice
Cons:
3 outlets in my room didn't work. Ran out of plates for breakfast. The stuff they call eggs, is not eggs.
Good
6.0
Pros:
the location and the shuttle
Cons:
the beds seemed out of a flop house. They were really uncomfortable.
Excellent
8.0
Pros:
The breakfast was amazing
Cons:
I was disappointed that parking was NOT free as advertised on the kayak.com and Expedia.com websites
Mediocre
2.0
Cons:
The hotel shuttle told my boyfriend they were full despite our reservation and wouldn’t let him on. He had to wait 45 minutes in the cold just to get there. Don’t risk staying at this hotel!
Excellent
8.2
Pros:
We were there only a short time. The front desk staff was very helpful. The room was clean and comfortable.
Cons:
There was a lingering smoke smell in the bathroom. In addition, it would have been nice to have queen sized beds instead of full size. It was small for two people to share a bed!
Mediocre
3.0
Pros:
The lobby was nice and modern
Cons:
Mattresses were old and over used. We got keys to the wrong room initially and there were people inside. The pictures of the rooms make them appear much bigger. Our toilet continuously ran. Parking lot is difficult to get through especially with rain
Excellent
9.0
The room we had was recently renovated, clean and comfortable. The staff were friendly and helpful. Took shuttle back to airport in morning to catch the train downtown. Great for an overnight.
Mediocre
2.0
Pros:
Cleanliness. Breaskfeast service person ( attendant )very nice
Cons:
Front desk and service. More worried about standing outside smoking than servicing customer. VERY unattentive.
Mediocre
2.0
Pros:
Nothing at all. Toilet was not clean, elevator was broken, breakfast was nasty. I could go on for days. Beds were old and I felt springs from bed when laying down. I don’t recommend anyone to stay here felt like I was at a motel.
Excellent
10.0
Pros:
Great check in service, large rooms, free airport shuttle at .005 and 0.35 past the hour. All in all a very convenient stay.
Okay
5.7
Pros:
Close to airport
Excellent
9.7
Pros:
Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.
Good
6.0
Cons:
You did not give me the bill. Please send me the bill to manjeer@gmail.com
Okay
5.7
Cons:
Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.
Mediocre
2.8
Pros:
My room was nice once I got into it.
Cons:
BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.
Good
6.0
Pros:
Van driver went out of his way to help. The front desk staff were courteous and professional.
Cons:
The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.
Good
7.1
Pros:
Good simple place to stay with close access to airport.
Cons:
construction in parking lot was annoying. Tar covered lot, so we had to park next door and walk to hotel.
Okay
5.4
Pros:
Staff was working hard. Price was decent.
Cons:
Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.
Okay
5.4
Pros:
It was a nice stay, I did like the complementary breakfast th
Cons:
The Hotel is a lil out dated and can use a remodel
Okay
5.4
Pros:
I liked that the fridge and microwave where available
Cons:
Poor water pressure and a lot of noise
Good
7.1
Pros:
So the good, breakfast for the most part is a great selection, the beds were clean and comfortable, the staff were very friendly and the shuttle service was a life saver.
Cons:
There is an expansive amount of construction going on around the hotel (not their fault but something to be aware of), hot water in the showers just doesn't happen which is odd because the bathroom sink 2 feet away will reach at least 10 or 20 degrees warmer, our room was very recently painted as evidenced by the fresh paint smell, we cracked our windows for the first day and it didn't bother us as much after that, and finally that breakfast, while they do have many of the staples to get you by the specialty items of the day are nothing to write home about, you'll get better pancakes and eggs at the McDonalds across the street.
Mediocre
2.0
Pros:
Nothing
Cons:
Water pouring out of light fixture in bathroom. Perhaps explained the disgusting smell of the room, though the odor in the second room was not better. Our two 10 year old children cried because they did not want to stay in a room that smelled so bad. When we complained, we were told no other rooms were available. Had it not been after midnight when we arrived I would have switched hotels.
Okay
5.7
Pros:
Convenience of restaurants attached and proximity to O'hare and Convention center. The staff were very friendly and helpful. When our room keys didn't work originally, the woman at the front desk personally came up with us to make sure the new ones worked.
Cons:
Upon arriving we were informed we had been given a room with only one bed, despite having four people listed and requesting a double bed room. Thankfully the staff recognized this and asked if we wanted a different room. There was a late night sports bar connected to the hotel that blocked out parking at night, had to drive to the top of the neighboring parking garage. The rooms were poorly maintained and ancient, with widows that wouldn't open easily and irritating curtains. The air conditioning unit didn't work at all except the fan, consequently the room was ungodly hot and muggy. The elevator was ancient and creaky and felt very unsafe.
Okay
4.8
Pros:
Reasonable price Acceptable room quality and cleanliness Convenient to O'Hare airport with shuttles every half hour Reasonable facilities - breakfast, exercise room, snacks & quick meals (e.g. mac & cheese) for purchase by front desk Nice TV
Cons:
Room wasn't cleaned before my stay ... or if it was, it was cleaned very poorly. There was a dirty washcloth hanging on the shower curtain, for example. No shampoo (I assumed this was because of the above, but based on other reviews, maybe shampoo just isn't a service offered by this hotel) Poorly-maintained rooms - missing grout & caulk, minor damage to walls and wallpaper, Check-in was a disaster; the desk clerk kept asking for a "voucher" that Kayak had theoretically sent me. Eventually, another member of the staff told her to just ignore it and I was allowed to check in after a 10 minute delay. And this was all after Kayak's "online checkin",m which apparently served no purpose whatsoever. Hotel was partially under construction, with paint fumes around where my room was located. I was not informed of this ever; I only knew because of the "out of order" signs on the elevator and the construction tape where my hallway ended and turned into a work zone.
Mediocre
3.1
Pros:
Proximity to airport.
Cons:
Slow draining bathtub. Old, slow elevator. Thin walls. Noisy. Paper-thin bath towels. They don't provide shampoo or conditioner.
Okay
4.5
Pros:
Less than a mile to the Allstate arena and about 2 miles to the outlet mall. Great location for having a fun night out.
Cons:
Very rude staff. The front desk attendant acted as though we, the customer, were an inconvenience for wanting to check in and ask if the complementary shuttle included a ride to the Allstate Arena. A member of our group called the front desk later that day to ask another question and was treated rudely yet again. If you are looking for cheap rates close to specific attractions and don't let rude staff spoil your fun, then sign up for this hotel. If you want to be treated like a paying customer who is trying to enjoy a relaxing vacation, avoid this place. Very rude staff. The hotel is older, so the years of smoking are soaked into the hallway. At least that's how it smelled. The room did not smell like this, but the temperature was difficult to regulate. The beds served their purpose, but there was no comforter. Just a thin blanket between two sheets. The room gave a dingy/unclean feeling from the walls to the carpet. I will definitely try a different hotel next time I visit.
Okay
5.6
Pros:
The place is near O'hare.
Cons:
1. Arrived at hotel and they said I did not have a confirmation. More than an hour later Kayak told me they finally admitted that they had a "glitch" on their email system. Wasted couple of hours, but no apology from the hotel. 2. Waited for more than ONE HOUR at Rosemont Convention Center for the complimentary shuttle ride. Called the hotel three times. First time they said to wait and it should arrive every hour on the 15 and 45. Called the second time and they said they were very busy and there is a delay. Called the third time and they said they are busy and will come by when available!!! The driver finally came and told me NO ONE told him to come by in the past hour. In fact, he dropped off some people near by at the mall not long ago. He said he could have come by easily if he was informed. I can see several of the employees at the hotel do care about their guests. The assistant manager and few others could care less. They should simply go and get another job.
Okay
4.0
Pros:
rooms were not clean, a bad odor welcomed us in room
Excellent
10.0
Pros:
The Best Western is close to the Allstate Arena where my meeting was being held. Very helpful to me.
Good
7.3
Pros:
Restaurant and Room Service were Awesome!
Cons:
The rooms wreaked of cigarette smoke and there were stains on the ceiling.
Good
7.3
Pros:
Clean and basic. Lobby under construction for possible remodeling. Restaurant nearby. Close to airport.
Excellent
9.6
Pros:
How big the bed was and how comfortable it was and the bath room Was really clean
Cons:
The hallways still had an old smoke smell to it