Reviews for Dollar in Key West
- All reviews 100%
- 6.8
- 6.0
- 5.8
- 5.8
Recent reviews
Most recent
8.0 Good
Premium
21 Jul 2017
Remember that if you drive to Miami, you will have tolls!
Pros: Super smooth and no pressure environment. Got a nice Ford Escape. Good representative at the counter. Right in the airport and easy to find.
Cons: Thankfully, Dollar in Fort Lauderdale helped with my toll situation. You cannot pay cash for tolls so if you don't get the Dollar pre-paid toll plate program, you could get some large admin fees! There was also a dent in the door that I discovered later - there as no pre-boarding inspection so we will see if that does anything.
2.0 Poor
Compact
14 Jul 2017
Terrible Service!
Cons: I arrived at the counter with my reservation confirmation and after waiting in line for 20 minutes I was told they didn't have a car for me. The couple behind me were returning a car but the agent said it didn't matter, I couldn't get a car. Didn't say how long it would be or offer another model. She was unsympathetic and apathetic. I went to Avis and the agent was very helpful and got me a car (for a higher price than the one I'd booked at Dollar) right away. I will be staying away from Dollar (and Thrifty since it's that same desk and agent) in the future.
8.4 Excellent
Luxury
7 Mar 2017
Professional and Pleasant
Pros: The lady we returned the vehicle to identified incorrect charges and resolved such. It was not her place to shoulder the debacle in Miami but was insistent in knowing if our experience was pleasant/acceptable or not.
2.0 Poor
Standard
21 Feb 2017
No car available
Cons: When I went to go pick up the car, even though I had confirmation they had no car available. I had to go to a different rental company to find a car and paid double the price.