Book Economy Rent a Car car rentals at Ontario Airport

Ontario, CA, United States - Ontario
31 Jul — 7 Aug
Ontario, CA, United States - Ontario
Sat 31/7
Noon
Sat 7/8
Noon
Driver's age:

Pros

"2nd worked without issue."(in 721 reviews)
"2nd worked without issue."(in 729 reviews)

Cons

"dirty and terrible customer service."(in 1423 reviews)
"dirty and terrible customer service."(in 1371 reviews)
"dirty car and terrible ."(in 172 reviews)

Reviews

Overall Rating5.1 OkayBased on 36 reviews
Cleanliness
5.1
Comfort
5.1
Overall
5.1
Pick-up/Drop-off
5.1
Value for money
5.1

Recent reviews

Traveler rating
9
5
8
14
0
Find reviews that mention:
10.0
Pros:The staff overall made my first experience well worth it.Cons:Honestly, there’s nothing that needs to be better.Reviewed 24 Dec. 2019
review fromkayak
4.0
Cons:We rented from LAX and dropped off at Ontario airport. At both locations it was impossible to find the rental office. There are no instructions online about the locations at all. For the LAX location you have to take an airport shuttle to an off-airport location and then the rental company will come pick you up. For the Ontario airport location, they are located inside a hotel, but there is no mention of this anywhere. Also, the first car they gave us had a warning light on for low tire pressure and when we said that we wanted another car, one that didn't need maintenance, they tried to tell us the that warning light was on because they service their own vehicles. This doesn't make any sense. Service at the LAX location was also very slow. All told with finding the office, getting a replacement car, etc. it took us about 2.5 hours to actually rent the car. This was a total waste of a morning on a very short trip to LA.Reviewed 16 Dec. 2015
review fromkayak
5.2
Pros:Somewhat affordableCons:Location was horrible, $200 charge wasn't advertised, no power locks or windowsReviewed 9 Jun. 2017
review fromkayak
2.0
Local driving only and extra fees were high.Pros:NothingCons:Local driving only and extra fees were high. Would've been helpful to find out before I got dropped off.Reviewed 13 Jun. 2018
review fromkayak
10.0
CarPros:The rent priceCons:The deposit on top of the rental price.Reviewed 19 Jul. 2016
review fromkayak
2.0
Cons:$400 deposit when using debit card...Reviewed 6 Aug. 2017
review fromkayak
2.8
Hidden fees everywhere.Pros:The renting agent was very friendly and had the vehicle class I reserved. He also promptly retrieved me from the onsite airport rental location, due to my error of not reading the email instructions to call for pickup at the terminal.Cons:Excessive fee to return to another location, excessive fee to use debit card. Vehicle smelled of marijuana, but a air freshener paper strip was installed in the air vent to combat the odor. Was not given proper paperwork to return to an alternate location, which made the return process take over an hour. Vehicle also had a blown fuse, or some worse issue, which made charging my phone impossible. When I say excessive fees, my quoted rate for a 3 day rental was 77.37, taxes and fees 102.31: what I actually was charged 207.98.Reviewed 9 Oct. 2017
review fromkayak
2.0
Terrible carPros:No power windows or locks and was beat up all around. Spend a few more bucks for your safety and dignity.Reviewed 20 Jan. 2018
review fromkayak
2.0
This was the absolute worst experience I have EVERPros:I liked nothing about this.Cons:I never leave reviews but this has warranted one. Our flight was delayed in Portland, OR, which meant that we would miss our connection from Sacramento to Ontario, CA. We were told our only option would be to be re-routed to LAX then shuttled over to Ontario. The airline was great. We couldn't get ahold of anyone at the car rental place (Allied) prior to taking off from Portland. In Sacramento, I called up the # Kayak provided and reached Allied. The woman was not at all helpful. I asked if I would be charged a fee if we didn't pick up our car on time, if we would be able to pick up a car the next day, what their number was over there, if she could help us at all since we had to pick up family members who had also flown into Ontario. She said she had no idea what they did at that location and wouldn't call over to get any information. We were SOL and had no idea if we'd be charged. Next morning, we saw a charge for a full day's rental plus taxes and fees for not picking up our car. We called that morning and that is where it got super "fun". My philosophy is to treat all customer service reps with respect since dealing with people on the phone can sometimes be terrible and it is often not their fault if they can't do anything. That is how I operate unless I am in turn not respected, treated with good customer service, or spoken down to. I explained that our travel was out of our hands and that we got extremely poor customer service from the woman the previous night who, if she had given us better direction, we could have called Kayak to cancel the reservation, but she NEVER mentioned that! Because of misinformation from their employee who was also not willing at all to help us, we were charged a fee and we felt that was unfair. They said they would not be able to reverse the charge but were being super vague about it, saying that it's just an automatic charge and they can't do anything about it. We asked to speak to a supervisor. We were told to call back the next day to talk to Lan at the Ontario, CA location. We did that. We spoke to her and she was also being super vague about not being able to reverse anything. She was also being super cryptic in that she wouldn't give us her last name so we could document this. We asked to speak to her supervisor. She said we could call the corporate office but wouldn't give us any names of any one person we should talk with. We called the corporate office and spoke with Shereen (sp?) and she was being completely unhelpful and cryptic. She would also not provide us with any last names. So on Christmas Eve, she was unwilling to reverse a charge that we incurred because our flight was delayed and we got some of the worst customer service we have ever experienced from their representatives. She said no one could help us and said her supervisor was Matt (turns out is the CEO). Then she hung up on us. Deplorable. Pathetic. We told all of our family members about it. No one is renting from them.Reviewed 4 Jan. 2016
review fromkayak
6.0
not too bad for the price I paid.Pros:the price was great. the ladies were great.Cons:the drop pick up was somewhat confusing. Did not know I had to call at the Rental pick up place to be picked up again to go get the rental car. Should have office at Rental pick up or at least let folks know to call as soon as arriving to get picked up to pick rental car.Reviewed 31 Oct. 2015
review fromkayak
6.8
Pros:Very friendly and helpful staff, but the off-airport location slows down pick-up and drop-off, and my car was showing its age (stains and chips) and wear (55,000 miles plus). I would definitely keep them in mind for a long-term or value option.Reviewed 15 Aug. 2017
review fromkayak
10.0
Fast and easy to work withPros:Got out of the airport and someone at Economy's front office called to notify me that the shuttle bus was in it's way, which was great. The whole process including Brady made my experience great! I will be contacting Economy next time I fly into Ontario again.Reviewed 20 Feb. 2018
review fromkayak

Economy Rent a Car car rentals near Ontario Airport

204 N Vineyard Ave, Economy Rent a Car car rentals

Address

204 N Vineyard Ave

Phone

+1 800 201 8088

Top tips for renting a car from Economy Rent a Car at Ontario Airport

  • Compact rental cars from Economy Rent a Car at Ontario Airport are around 64% cheaper than other car types, on average

FAQs about renting a car from Economy Rent a Car at Ontario Airport

  • On average a rental car from Economy Rent a Car at Ontario Airport costs C$ 60 per day.

  • Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Economy Rent a Car at Ontario Airport.

  • 204 N Vineyard Ave is the closest Economy Rent a Car rental location to Ontario Airport. The telephone number for this location is +1 800 201 8088.

  • Yes