Book Enterprise car rentals in San Diego

Cons: we were given 2 different drop off addresses, neither was correct

Cons: Reserved a smaller car and was "upgraded" to an SUV-too big for us. They did have us wait for a sedan which was also larger than we like to drive.

Cons: nothing

Cons: The Jeep compass 2016 that we rented had very low pick up capability. Driving at a constant speed of as low as 65 mph was difficult and very stressful. We did not enjoy this car and will not rent it in the future.

Cons: I reserved a compact car but all the pick up location had were 'big' cars, so I was given a Ford Explorer. While normally I wouldn't mind the upgrade, in this case the car was too big. It was difficult to drive and park. Additionally the gas tank was only 3/4 full when I picked it up. I didn't notice it until I was driving away, so I take partial blame for not seeing it beforehand but Enterprise should already check that before renting it out.

Cons: The Enterprise that we picked it up from ended up charging us hidden fees. I specifically said that I did NOT want coverage, but they added it anyway. The total that I saw was $4 different than what I paid online. There was a $200 holding fee, which was normal. But, I signed the contract on a cell phone app, which did not allow me to see a breakdown of each cost within the full total. At the end of the rental, I was told to pay $130 for the insurance that I never agreed to. Unbelievable. Why prepay? Will never go back to that Enterprise in San Diego. They were also SUPER slow!!!!

Cons: All was excellent.

Cons: You advertised a low price, and then charged me double when I picked up the car. Very deceptive business practices. You shouldn't treat people like that!

Cons: I was given no paperwork upon renting. They asked about emailing it to me. I said that would be great. Email never arrived. This made drop off complicated.

Cons: Service was satisfactory. No problems

Cons: Being told that I would be paying $246.88 and getting charged for $362.10. I plan on disputing this charge on my credit card, totally was bait and switched with the pricing.

Cons: Need more explanation of car dash board and all the " stuff "

Cons: We went to the rental company on Anaheim street and they didn't have a shuttle to the airport so we dropped off at airport.

Cons: I was supposed to have a choice of vehicles but there really wasn't any option.

Cons: The location office would not pick up at the cruise terminal despite the motto. Tried the general airport rental centre and could get no satisfaction there. Overall pathetic service.

Cons: Got to San Diego airport to get our car we pre rented. They said that the reservation was for down town. There was no easy way to get to the down town location. I only requested airport locations. You did not make that clear on the location. We had to pay $55 more than you quoted. Very Frustrated and disappointing. Not a good way to start a vacation. Howard

Cons: We called them about an hour aheard to let them know we were arriving on the bus and we needed a ride and they assured us they would pick us up. When we got there and called them they said they didnt have a car for us then then said they couldnt pick uis up then they said they needed the zip code wherer we were and we didnt hae that. We ended up getting a cab and they did credit our account for the cost of the cab but it was so stressfull. It was a half hour before closing, they did have a car and someone came in after us and they offered them a choice of 2 different cars which tells me they had a few.,

Cons: They didn't have my reservation so I had to go with a different rental car company!

Cons: Difficult to find drop off location

Cons: NA

Cons: I do not like that Enterprise gives you no paper contract anymore, no print out once you have made your deal. It was a problem when I got to Bakersfield, a different drop off than my pick up in San Diego, where I was gouged.

Cons: Nothing

Cons: Was disappointed that there was not an airport drop off option. Other than that no complaints.

Cons: It was a positive experience over all.

Cons: Customerservice was good, when I didn't get hung up on. It was confusing when I had to talk only to the location I picked up at. Not sure why they have a general hotline when they couldn't help .

Cons: Somehow, even though I *know* that I specified airport location in my search, the reservation was for some spot 20 miles away. Didn't discover this unti I arrived. Enterprise clerk was nice and apparently this happens often (!) Ugh

Cons: They charged me more money than I booked online. They asked us for buying an insurance even though we already had an insurance. I had to buy 4 kinds of coverage which were more than $100 in total. Moreover, they didn't explain about deposits, insurance and so on... didn't ask about receipt! If the car was poor, I definitely wouldn't have used this company.

Cons: not a thing!

Cons: Nothing at all. Car was too comfortable.

Cons: Took a bit longer than I would have expected to get the car.

Cons: Waited for 3 hours to get a car They promised a price that they wouldn't give (in person even, not online) Couldn't drop at airport

Cons: Everything. Enterprise cancelled my can rental the day prior to the trip stating that they were over booked. We had booked a minivan for a family of 6 , two months in advance. Entire plan was spoiled. We had to look up car rental last minute in holiday season. All big cars were sold out. We had to settle for 2 small cars and pay extra money due to high rates. When I called them they were rude and very unprofessional. I also lodged a complaint with them. But no one bothered to give any solution.

Cons: I made reservation for SAN pickup. It said there was a shuttle. There was no shuttle to the Enterprise at the airport. I had to take Uber to the Enterprise 6 miles away. Very inconvenient.

Cons: Got there late the place closed at 12 and the enterprise car rental at the airport would not give us a car they never intended on giving us a car at the price stated we had to go to Hurtz rented us a car at 4 times the price I will never deal with enterprise again that is twice they took me and leavening us stranded on Christmas eve that is just bed business if I could give them a rateing of 0 I WOULD GIVE THEM A NAGETIV 10 ENTERPRISE BETTER NEVER CALL ME OR SEND ME ANY KIND OF ADD I WILL CONSEDER IT AS HARASSMENT AND FILE A COMPLAINT AGANST THEM AND PLEASE DO NOT RENT FROM THESE RIPOFF ARTEST THANK YOU FOR YOUR TIME UNHAPPY EX CUSTOMER NEVER AGAIN ENTERPRISE YOU STINK

Cons: Super disappointed the price was at least twice as expensive as I had confirmed online

Cons: Upon car rental return, I never got a final receipt. They said they would email me one and I never got it. I returned the car to the little Italy location.

Cons: I liked the car but felt I was mislead regarding the cost of insurance for the rental car. Neither my wife nor I were shown the cost of the rental insurance, something which has changed at Enterprise. Usually a paper ticket is written up and they show the customer the rates for the insurance. Then the customer can choose which insurance fits their needs. Instead, the entire transaction was done using an ipad; we were not shown the rates. I told the employee multiple times that I only wanted the damage waiver, and nothing else, seeing as how I could not see what was being done on the ipad. The Enterprise employee was holding the iPad in her hand and I was told to "just sign here". No rates were visble on the iPad, so I thought I was getting the loss damage waiver only, like I had asked, not the PAI or RAP. But that wasn't the case. Once the rental agreement was sent to us via email I saw that PAI and RAP had been included in the final write up! Is this how rental car companies do business today??? By sneaking additional insurance fees into the contract and withholding the information from the customer via the use of an iPad so that they can make a little extra by telling the customer to "just sign here"!? Honestly, I don't know that I'm going to rent from Enterprise again in the future.

Cons: Only complaint was whoever wiped the inside of the front windshield did not do a good job. It was smeared and I had to clean it myself before driving.

Cons: Company said they couldn't process the reservation due to only using debit card, then made wait to hours to just tell me to go ahead and try somewhere else.

Cons: I'm probably just like you, I don't like it when my coffee gets cold and my beer gets warm. Keep up the good work you guys, happy holidays

Cons: Hey save me for another call rental agency, thank you. Service was wonderful, to the degree that they gave me a ride over to the cruise terminal.

Cons: The rental company didn't have the truck I reserved.

Cons: requested an buick lacrosse and they they didn't have any. tried to give us an Toyota, will not drive one. was willing to give us an upgrade but was going to charge us and extra amount for each day. did not like that fact but was going to pay it anyway in order to get a bigger car. Enterprise comp the upgrade fee which was very nice.

Cons: Wrong Enterprise! Didn't know there were two in SD.

Cons: all good

Cons: Pressured to buy their insurance coverage. My $67 total rental price on the internet ended up becoming $155 because, after spending nearly an hour listening to the hype, and searching for the compact car I'd reserved, I was done with not getting a car and getting on the road.

Cons: Car had no windshield wiper fluid in it.

Cons: The check in could have been a little quicker but that is all. This is partially my fault as my online reservation had the wrong dates included.

Cons: Never had a good experience with enterprise and this was no exception!

Cons: Arranged a rental using Kayak. I used search criteria for airport pick-up location. But was bumped to a pick-up location that was over 20 minutes from the airport. The enterprise people said that 3rd party rentals do this all the time and they did not have a vehicle for us, however they could get another company to pick us up and rent us a car for only 17 dollar more per day, or we could grab a taxi to the further pick-up location. Customer service no longer exists and no one seems to care anymore!!

Cons: I wish they would have made it more clear the car I rented was not near the airport, but 25 miles away. I had no time in my schedule for that additional transportation time, along with another shuttle needed to get there. I think they could have done a much better job communicating this problem.

Cons: The vehicle wasnt ready when we pick it up even though we are already later picking up the vehicle. 12:00 noon is the appointment we show up in there at past 1 pm and the vehicle still not ready Opportunist when it comes to putting all sort of insurance the we dont really need. I ask for a regular insurance to the vehicle but when i check the receipt of the rental via email i have all sort of insurance that i dont need The vehicle that i ask and reserved wasn't give to me but instead they suggest to put us in much more smaller vehicle it says on the conract that the vehicle has no damage to it but i clearly point it out when we did the vihicle inspection walk around that it has a damage in the ring side front lip of the bumper and dimple both side of the front door "passenger and driver side" This mission valley enterprise is 10 minutes away from San Diego Airport and they wont suggest to drop you off at the Airport so you wont miss your flight but instead they will charge you 75 dollars for different drop of location for the vehicle. What a rip off. Poor customer service. Never rent from mission Valley Enterprise no more.

Cons: Not all locations have started using technology (the tablet) so they were unable to assure us that our rental was "returned" until after we'd left. Process should be the same across the board with company.

Cons: Honesty

Cons: USB port was damaged so couldn't supply power to phone with nav program running.

Cons: Outward visibility is seriously limited with the top up, which it was most of the time because SD was suffering through a nasty heat wave. It's a very large car in a city of very narrow parking places. Combine that with long doors, and you have a recipe for difficult ingress/egress.

Cons: Was noton the airport shuttle route

Cons: Offsite location took time to find Cost was high. Basically $125 a day. Won't be doing this often.

Cons: I rented from the airport but the car was an hour away at another location. If I search AIRPORT don't sell me a car in another city. Cancelled reservation. Had to pay double somewhere else. Horrible. Never using Kayak or Enterprise again.

Cons: Waited a hr for my car

Cons: Pick up and drop off at the new rental car center at San Diego International both need work. This is the second time either picking up or dropping off and there has been some sort of hitch each time. Yesterday, the associates who were handling check out served three other cars which had arrived after me, before helping me out. Then, I wasn't able to have an invoice printed on site. Instead, I had to call the location in Riverside where I picked up the car, and have them email me a PDF to print. The system needs to be more efficient at getting passengers into or out of their vehicles, especially at an airport where people are trying to catch flights.

Cons: Too much upselling when picking up the car

Cons: Nothing, really

Cons: That the site had a car available & when I went, they didn't.

Cons: Couldn't keep the car

Cons: Car interior had stains on the seats.

Cons: Do not show upfront fees.

Cons: Windshield, windows and interior not as clean as expected. Had to pay separately, to have it washed professionally.

Cons: The car was dirty, clearly the inside had not been vacuumed or wiped down, there was dust and dirt all over the dash and floor, water marks on the inside of the windshield made it hard to see. They didn't have any cars at the location I made my reservnation at and than instead of making arrangement for me, they told me I had to take a cab or uber to the other location... Apparently they are not the company that "we'll pick you up" The women behind the counter was very unhelpful and unprofessional...

Cons: The breaks were super squeaky--I was also charged an additional drop fee because they told me the wrong location for my drop off.

Cons: Went to get SUV twice and two other agents had the car. Ended up using Alamo rental car.

Cons: The size of car