Reviews for Budget in San Diego
- All reviews 100%
Based on 95 reviews
3 Jul 2017
No rating. Never visited
25 Jun 2017
Poor customer service
Cons: Was 5 min late for the drop off and the location closed I had to drive 15 miles out of my way to drop off at the airport and was charged for another day, I was never told that the location closed at 1:00 or that if I was late I had the option of dropping off at another location. I understand I was late and paying the fee was not what upsets me when I call about where to drop off the car (twice) the operators could not have cared less, rude and unhelpful. I will take my business elsewhere even if that means paying a little extra.
29 Apr 2017
Excellent & easy
Pros: Easy, economy,
Cons: Reminder that give customer confidence and confort
26 Apr 2017
Pros: It was an easy process to get the car checked in, and the car was decent on gas
Cons: It took a really long time for pickup because there was only one agent working.
26 Apr 2017
Pros: liked that we could drop it off in sf downtown, not have to do it at the airport (and it didn't cost that much more)
Cons: not specific to budget, but just all car rental companies these days. renting the car is a lot of paperwork and takes a lot of button pressing and questions and is just a long workflow in this very technilogically advanced world. comparing companies like yours to car rental services like zipcar or car2go, it takes forever to get a car. revolutionize the industry guys! it's 2017! didn't like the car we got, we got a Juke and it looks like a spacious car, but it's really tiny inside. also, the most annoying thing was that it didn't have an armrest in the middle.
12 Apr 2017
Bait and Switch
Cons: I reserved a BMW or similar car to drive my boss around. I get there the BMW is not available so they offer me a Hyundai. How is Hyundai a similar car to a BMW. I could have rented the Hyundai for half the price. Needless to say i did not use the reservation.
12 Apr 2017
Pros: Gas was not quite full.
23 Jan 2017
11 Jan 2017
Pros: Drop off was quick and easy. The customer service rep was fantastic, really helpful in the questions we had and letting us know the logistics on the receipt. I had a much different experience at this budget than i did at the pick-up in oakland.
6 Jan 2017
Pros: Everything including the particular car, a Nissan Altima with 40,000 miles on it. This was a one way drop off 425 miles away and couldn't have gone slicker.
5 Jan 2017
Cons: Cost wasn't accurate. Budget tried charging almost double when picking up the car. Also gave us a completely different car and didn't allow the number of drivers that we had in our reservation. Ended up having to cancel our reservation. Probably the worst experience I've ever had at a rental. Pay a little extra and go somewhere else.
3 Jan 2017
Quick and hassle free..Nice Surprise
Pros: Not too many people in line when we got there, they had three agents working. Processed our reservation quickly, although the agent did had a bit of an attitude when I declined the insurance. But I expect that always when renting from Budget. No big deal.
Cons: Everything was satisfactory, nothing to really complain about.
2 Jan 2017
Cons: They had NO cars available despite the reservation. This was late (10PM)on Christmas Day and there were about 20 other people in line with me. They were very rude about letting everyone know about the fact they were out of cars, never said why, didn't offer any explanation or suggestions as to what to do.
31 Dec 2016
Awesome service but pricey
Pros: Service was great and quick
Cons: Raped us on prices
28 Dec 2016
Cons: Tires had very low pressure, setting off the warning Ishtar. Wipers were worn. Car shimmied at speed
26 Dec 2016
Ok experience, but high price for pick-up at the a
Pros: Nice staff
Cons: Price and limited small car availability.
25 Dec 2016
Pros: Didn't have a compact car so they gave me a free upgrade to a Jeep Grand Cherokee.
20 Dec 2016
Cons: Good to have a one-way rate
21 Nov 2016
Pros: Awesome gate keeper woman at the exit in the garage as well as the drop off staff. Very helpful and personable both in San Diego and in Modesto.
Cons: We couldn't use a Visa Debit/Credit card without a credit check etc, and we couldn't have one person pay and the other drive. That's ridiculous.
18 Nov 2016
Pros: I had a problem with my rental car. Budget has me in all belang top supported.
Cons: GPS should always be part of the basic equipment and should work properly.
4 Oct 2016
Pros: They changed the price when I got there as though the rental availability I had reserved was not available. This was likely due to the two poor quality "used car salesman" approach by the SAN Diego airport representatives.
Cons: I would hope that Budget isn't pushing their car reps through insentives for taking on higher pricing once you get to the store.
28 Sep 2016
Pros: The car was in great shape and drove really well.
Cons: Pickup at the new San Diego Rental Car terminal was very confusing for my first visit. The fees not detailed in the original receipt also was very frustrating...I would consider using a different car rental company other than budget for my next trip.
17 Aug 2016
Pros: Easy pick up and drop off. Clean car
22 Jul 2016
Just as it should be
Pros: Fast pick up, lowest prices in the area, great car.
11 Jul 2016
Pros: The car was very comfortable to ride and had lot of good passenger security features. You San Diego Clerk was very prompt in service. Car was easy to locate with the location number.
Cons: I did not get the size of the car I booked , instead I got much larger car that was kind of too big and bulky for my needs (single rider) and expensive on Gas. While checking in, I forgot to return the key and the checking clerk still gave a clean check out slip so I had to come back from the airport aging to return the keys. While at the airport when I was calling you LAX airport office the operator put me on hold for considerable time and then cam back and said that she does not have a number for that office.
2 Jul 2016
Cons: I asked for an SUV with 7 seats. We were given a Toyota 4Runner. The next day we went to use the 3rd row of seats for our friends and there was no 3rd row that would fold up...It only had seats for 5 people. Disappointing
12 Jun 2016
Pros: The charge was exactly as specified with no hidden fees. The van was clean and perfect for our needs.
Cons: Nothing not to like.
7 Jun 2016
Busy street no hassles
Pros: Car was returned without issue
Cons: No clear indication where to leave car and nobody was outside. Street is busy so pulling in and out can be a hassle
9 May 2016
Fast, easy experience
Pros: Quick process
Cons: All the associated fees.
3 May 2016
Pros: Quick check in. Clean car.
Cons: Hard sell on filling up gas with them. Told me their gas price was much cheaper then what it would be out in the world. I found not a single gas station that echoed the price they told me when I rented the car. It was much cheaper out in the world than they stated.
27 Apr 2016
Pickup at airport confusing if you don't arrive by
Pros: SAN airport rental car center is nice. Budget Fastbreak desk handled my rental smoothly even though I arrived by carinstead ofbybus from airport.
Cons: Rental was smaller than I expected (Mazda 3 is an intermediate?). Car had 30k miles on it. It seemed like more, noisy ride. But no problems.
9 Feb 2016
4 Jan 2016
Cons: They didn't tell us they were 10 miles from the airport and that we had to take a taxi there. Also they were closed at 1:00 and we didn't get in until 2:00. Really? Cancel and rented from another brand.
28 Nov 2015
Pros: Line went fast. Lots of help
Cons: When I made the reservation it said 81 which included taxes and fees. But I ended up paying 108 dollars.
23 Nov 2015
Pros: Car was a new Kia optima. Very comfortable nice car!
Cons: The car was filthy inside. Scared to touch anything. Went and bought clorox wipes and made car satisfactory!
16 Nov 2015
Pros: I liked the customer service, that's it.
Cons: Because I didn't have a major credit card budget had to run a credit check. Even though I passed, budget assigned me their oldest 12 passenger in the lot, instead of their new more comfortable vans. It was an old Ford E350 that was loud, bouncy, and horrible ride comfort.