E-Z Rent-A-Car Car Rentals in San Diego

4.0 Okay

Standard

10 Mar 2016

Frustrated!!!!

Pros: They finally gave us a free double upgrade

Cons: The first three cars we ere offered were either dirty or had a cosmetic problem (a license plate that was falling off). Dropping the car off was very confusing with little assistance because a lack of personnel. Would not rent from them again.

2.0 Mediocre

Intermediate

8 Feb 2016

Not good

Pros: None. I did not go!

Cons: Service! Been calling the past three weeks to cancel the rental car and no one picks up the phone! Left messages and no one returns my calls! Still waiting! Wish someone from Kayak or E-Z Rent-A-Car could help me!!!

5.6 Okay

Intermediate

21 Jan 2016

Took 45 mins to pick us up

Pros: The value. The gentleman who checked us in was friendly and helpful.

Cons: It took them 45 mins to pick us up from the airport!!!!

2.0 Mediocre

SUV

20 Jan 2016

Never got picked up at the airport

Cons: we waited 20 minutes and i had to go yo Hertz

4.0 Okay

Compact

18 Jan 2016

Misleading

Pros: We booked the reservation online that stated in bold, Unlimited Miles. We were traveling from San Diego to Phoenix. Unfortunately, unlimited does not mean unlimited. Our rental price would have doubled due to a fee per mile after 150 miles. We chose not to go through with the rental as a result, which was extremely disappointing. This survey is also frustrating because I can't adjust the rating for each category. Overall, it was a poor experience.

10.0 Excellent

Intermediate

5 Jan 2016

Easy breezy car rental

Pros: They accept debit cards! This is an issue sometimes in this industry. They also didn't require me to purchase any extra insurance because I was using a debit card (it was still ootional). Friendly staff, super quick, not a lot of paperwork. More than reasonable prices. I'm a happy customer.

9.2 Excellent

Intermediate

16 Dec 2015

Pros: Car price.

Cons: Location was difficult to find.

10.0 Excellent

Intermediate

23 Nov 2015

Cons: Nice guys

10.0 Excellent

Economy

20 Nov 2015

Great

Pros: Crear attention and prices

Cons: Should Be 24 hours

10.0 Excellent

Compact

3 Nov 2015

Great rental service!

Pros: I had never had such a smooth process to rent a car. No problems with reservation, pick-up, car, nothing. Everything was ready and the service was easy and excellent. Good job!

2.0 Mediocre

Intermediate

3 Nov 2015

Cons: The airport shuttle took 45 minutes to show up, the outlets in the car weren't functioning, the car was dirty and unwashed with stains throughout the interior

6.4 Good

Intermediate

25 Oct 2015

Close to good

Pros: The car was what I expected and was in good shape. Drop off was easy.

Cons: Pick up was very slow. Long wait at airport and at the agency when we finally did get there.

2.0 Mediocre

Intermediate

19 Oct 2015

Bad decision

Cons: Bad decision picking this Car rental. They have only one shuttle, so it took a long time for pickup at the airport. Rental office is in a trailer very far from the airport. Upon returning the car, it took more than 45 mts for our shuttle to the airport to arrive! (luckily I arrived at the rental 4 hours before our flight so it turned out ok). And since the Rental office is in a trailer , no restrooms or coffee during this time. Rental office is in a trailer very far from the airport.

10.0 Excellent

Intermediate

19 Oct 2015

Great!

Pros: Called up on arrival and they let us know a van was on the way to bring us to our rental.

7.6 Good

Intermediate

12 Oct 2015

Need better pick up from the airport

Pros: The car was perfect for our needs, the service was super friendly.

Cons: I waited really long watching Alamo/enterprise/budget/etc. come by every 5 mins while I was waiting forever for my pickup. Next time maybe communicate better the process

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