Find reviews that mention:
1.9
Downgraded without any compensation. Queued for almost an hour to get the car.Reviewed 22 Jul. 2021
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10.0
Pros:Location for pick-up was very easy to find. Car was super. Value was unbelievable!Reviewed 25 May 2020
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10.0
Pros:good location, nice car, no queueReviewed 17 Feb. 2020
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8.8
Pros:The service, the carCons:The particular pickup/drop off location is a headache to get toReviewed 1 Aug. 2019
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8.0
Pros:Staff was very helpful and accommodating!Cons:I wish I had a smaller car for the rental. It's hard getting around France in a mid-size sedan!Reviewed 26 Mar. 2019
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3.6
Cons:The booking starts at 12:00 but the lunch break of the agency is from 12:00-14:00, everybody left for the two hour lunch break and I couldn't collect the carReviewed 23 Mar. 2019
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5.6
Pros:The price was reasonable and there was no line for the pickup.Cons:The condition of the car was very poor and it appeared that every scratch was documented, forcing me to spend about 20 minutes surveying the car finding all the dents, scratches, stains. Unsatisfactory with over 34k kmsReviewed 22 Feb. 2017
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8.8
Simple and practicalPros:Everything was pretty easy. We paid at the agency when we picked up the car. Employees were nice and helpful. Really small car but super cute and enough for what we wanted to do.Cons:Not a big deal but it would have been nice to know that when returning the car there was a specific place to enter the parking lot (rental in Paris, France so quite confusing anyway). I ended up being pulled over by the police because I had not noticed the continuous line on the road (I was too focused on finding the parking lot). This is my mistake of course but an employee admitted that this happens quite often so I guess a warning or a small map could be useful :)Reviewed 30 Jan. 2017
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10.0
Pros:Excellent serviceReviewed 23 Jan. 2017
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2.0
Cons:I made a reservation to rent a car and i received an email that confirmed my reservation, when i went to pick up the car, the lady from europcar told me that the reservation wasnt in her sistem and that she had no cars to rent me. I had already payed the reservation and the insurance. I was a mess, Im really angry beacuse I had to pay 400 euros to rent another car in a different agency, and it was in christmas so there were no cars left.Reviewed 26 Dec. 2016
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2.0
Never againPros:Everything was fine with the car but now I am getting charged every month 30€ without any notice and without explanations. It is in process of sueing as they won't remove my bank details.Cons:Warning, don't book with them. Charging after every momth wotgout notice or explanation!Reviewed 19 Dec. 2016
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9.6
Pros:Cordial relationships with all agency personnel. The woman who set up the original rental in Paris, Laurie, was particularly helpful. When we went to an office in Avignon to extend our rental, the man who assisted us was also excellent. The rental chap in Perpignan was also very helpful. The ease with which we extended our rental was particularly appreciated. Above and beyond that, the car functioned well. We appreciated the upgrade when our requested car was not available. We will definitely rent with Europcar again as we continue our travels.Cons:One slight problem occurred on our initial day. Despite the thorough briefing by the Paris team, they neglected to take into account the fact that many innovative features of newer model cars are unknown to many drivers. In this case, the Audi's automatic start/stop feature caused me some initial consternation. On the highway it was fine, of course, but in city traffic, it was anxiety producing. I was prepared to return the car the next morning, but Googled the problem and learned about the stop/start feature and the easy switch to the manual setting. All was well from that point on.Reviewed 25 Oct. 2016
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