Best Hotels in Tây Hồ District (Hanoi)
With a stay at Fraser Suites Hanoi, you'll be centrally located in Hanoi, within a 5-minute drive of Hanoi Old City Gate and Dong Xuan Market. Featured amenities include a business center, express check-in, and express check-out. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
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Overall 9.1 Excellent
Based on 420 reviews
All Reviews
- All Reviews
- Families
- Business
Excellent
10.0
Pros: Excellent environment and services from all staffs! Surely would come back to visit this hotel again! Various cuisines bear around. The staff can even help to provide service of birthday cake!! Love it!! Highly recommend !!
Excellent
9.6
Pros: The staff are extremely caring. The room I booked wasn’t available, so they upgraded me free of charge. The room was exceptionally clean. The breakfast was good. There are nice shops underneath for groceries or dining.
Excellent
10.0
Pros: It felt like home and very very spacious, we got upgraded to 3 bedroom apartment and it was really beautiful and clean with plenty of room , washer dryer was a plus as we were travelling for 15 days. Great stay
Excellent
10.0
Pros: Great location; very efficient & friendly reception staff... good breakfast :)
Excellent
10.0
Pros: It was the best hotel I have ever been stayed. My family arrived there very late, but Henry, the Hotel staff was very kind for us. He tried to make us comfortable. I would never forget it. The breakfast was great. Two morning meal was a little different, so we could enjoy various food ourselves. If I go to Hanoi, I would like to stay Fraser Suites Hanoi again. Thank you.
Good
7.9
Pros: Clean
Excellent
9.6
Pros: Great location and staff along with good breakfast
Excellent
9.6
Pros: Great staff, perfect apartment, good breakfast, convenient location if you want to get away from the city center
Excellent
10.0
Pros: Great service
Excellent
9.2
Pros: Friendly and happy faces . All the staff people were good and helpful
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Details
Reviews
Overall 9.1 Excellent
Based on 420 reviews
Service
9.5
Value
8.6
Location
8.6
Room
8.5
Amenities
7.5
Breakfast
7.0
Food
6.8
Service
9.6
Service
9.6
10.0 Excellent
Pros: Excellent environment and services from all staffs! Surely would come back to visit this hotel again! Various cuisines bear around. The staff can even help to provide service of birthday cake!! Love it!! Highly recommend !!
Cons:
9.6 Excellent
Pros: The staff are extremely caring. The room I booked wasn’t available, so they upgraded me free of charge. The room was exceptionally clean. The breakfast was good. There are nice shops underneath for groceries or dining.
Cons: The property charged my card under a different name which was slightly concerning at first but, I wasn’t double charged and they were quick to respond when inquired about it.
10.0 Excellent
Pros: It felt like home and very very spacious, we got upgraded to 3 bedroom apartment and it was really beautiful and clean with plenty of room , washer dryer was a plus as we were travelling for 15 days. Great stay
Cons:
10.0 Excellent
Pros: Great location; very efficient & friendly reception staff... good breakfast :)
Cons: All OK except for the construction site next door (a little noisy)
10.0 Excellent
Pros: It was the best hotel I have ever been stayed. My family arrived there very late, but Henry, the Hotel staff was very kind for us. He tried to make us comfortable. I would never forget it. The breakfast was great. Two morning meal was a little different, so we could enjoy various food ourselves. If I go to Hanoi, I would like to stay Fraser Suites Hanoi again. Thank you.
Cons:
7.9 Good
Pros: Clean
Cons:
9.6 Excellent
Pros: Great location and staff along with good breakfast
Cons: Nothing... all Good
9.6 Excellent
Pros: Great staff, perfect apartment, good breakfast, convenient location if you want to get away from the city center
Cons:
10.0 Excellent
Pros: Great service
Cons:
9.2 Excellent
Pros: Friendly and happy faces . All the staff people were good and helpful
Cons: Location not excellent but still good . Taxi’s cheat so as a tourist need to watch out.
With a stay at Fraser Suites Hanoi, you'll be centrally located in Hanoi, within a 5-minute drive of Hanoi Old City Gate and Dong Xuan Market. Featured amenities include a business center, express check-in, and express check-out. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
The award-winning InterContinental Hanoi Westlake offers 318 wide views, high ceiling rooms, residences, and suites with your own private balcony overlooking the picturesque Westlake. Begin your culinary journey at our award-winning Saigon restaurant offering tempting local and Vietnamese speciality to effortlessly authentic Italian fare at the Milan restaurant. Sunset Bar is the place to be for cocktails with an experience that is unmatched anywhere in Hanoi.
Overall 8.9 Excellent
Based on 3,520 reviews
All Reviews
- All Reviews
- Couples
- Families
- Business
Excellent
9.6
Pros: The location
Excellent
9.2
Pros: Very nice and clean hotel with a very polite and great staff.
Excellent
8.2
Pros: room, facilities, tiny caffe Latte for breakfast rather than a mug
Excellent
10.0
Pros: The staff were unbelievably helpful , food was amazing at the bar. Breakfast bar had an amazing selection. Bed was ridiculously comfy !
Okay
5.8
Pros: Check in was good, everything went downhill from there
Excellent
8.8
Pros: Clean, elegant and great service Amazing breakfast!
Good
6.3
Pros: Water only 350 ml 2 bottles provided. Ordered for a bread basket at 7:00 PM, toasts sent as full range not available. Such deficient service not expected from a 5 star hotel.
Good
7.9
Pros: service and the professionalism of each and every one
Excellent
10.0
Pros: Location, Staff were professional, best breakfast I have had in all my travels
Excellent
10.0
Pros: Everything was Perfect!
Details
Reviews
Overall 8.9 Excellent
Based on 3,520 reviews
Breakfast
9.3
Service
9.0
Food
8.3
Room
8.2
Vibe
7.9
Comfort
7.6
Amenities
7.5
Location
7.3
WiFi
7.1
Value
6.4
Breakfast
9.2
Service
9.2
Comfort
7.7
Room
7.7
Location
7.2
Cleanliness
6.6
Breakfast
9.4
Service
9.3
Food
8.2
Room
7.8
Location
7.3
Pool
5.2
Service
8.7
Room
7.7
Location
7.4
9.6 Excellent
Pros: The location
Cons: The mosquito
9.2 Excellent
Pros: Very nice and clean hotel with a very polite and great staff.
Cons:
8.2 Excellent
Pros: room, facilities, tiny caffe Latte for breakfast rather than a mug
Cons: check-in 3 PM or later.
10.0 Excellent
Pros: The staff were unbelievably helpful , food was amazing at the bar. Breakfast bar had an amazing selection. Bed was ridiculously comfy !
Cons: Price of a beer.. but still tasty
5.8 Okay
Pros: Check in was good, everything went downhill from there
Cons: Food was poor for dinner - hotel discounted by20% when we complained. Based on dinner experience did not attempt breakfast, but ate outside hotel.
8.8 Excellent
Pros: Clean, elegant and great service Amazing breakfast!
Cons:
6.3 Good
Pros: Water only 350 ml 2 bottles provided. Ordered for a bread basket at 7:00 PM, toasts sent as full range not available. Such deficient service not expected from a 5 star hotel.
Cons: Water must be freely available, ice cream not available at 11:00 pm. No 24 hr coffee shop... bar closes at 11:00 pm. Rooms on first floor... no lifts... bad knees hurt.
7.9 Good
Pros: service and the professionalism of each and every one
Cons: unrepaired bathtub tile, it may look small issue but it counts...amenities are provided and set-up was great and housekeeping was excellent, however those tin issue need to be paid attention.
10.0 Excellent
Pros: Location, Staff were professional, best breakfast I have had in all my travels
Cons: N/A
10.0 Excellent
Pros: Everything was Perfect!
Cons:
The award-winning InterContinental Hanoi Westlake offers 318 wide views, high ceiling rooms, residences, and suites with your own private balcony overlooking the picturesque Westlake. Begin your culinary journey at our award-winning Saigon restaurant offering tempting local and Vietnamese speciality to effortlessly authentic Italian fare at the Milan restaurant. Sunset Bar is the place to be for cocktails with an experience that is unmatched anywhere in Hanoi.
Situated on the shores of Hanoi's West Lake with its many local attractions, we are just a quick drive to the bustling city centre. The Old Quarter, also temptingly close by, is home to Hoan Kiem Lake, Hanoi Opera House and unforgettable boutiques. Enjoy our courtyard and four excellent restaurants, or host a larger event at one of ten flexible indoor or outdoor event spaces. When it's time to replenish, visit the Relaxation Centre with adjacent outdoor pool and Lakeside Garden. Our 299 spacious guest rooms, including 16 suites, feature panoramic West Lake views and the incomparable comfort of the Sheraton Signature Sleep Experience. Vietnamese and French colonial décor, as well as soaring ceilings, infuse each room with grace.
Overall 8.9 Excellent
Based on 2,276 reviews
All Reviews
- All Reviews
- Business
- Solo
- Families
Excellent
10.0
Pros: Staff are excellent. Rooms are spacious and comfortable. Breakfast is excellent
Excellent
9.6
Pros: Good hospitality!
Excellent
8.3
Pros: Breakfast was amazing even though it is pricy. Being a bit far from the center you can have a nice relaxed night or just chill a bit during the day without hearing all the honking. However, you mostly need to take a taxi to reach any desired point in Hanoi City.
Excellent
10.0
Pros: The service was fantastic. Had a few issues booking through a third party website and the staff were extremely helpful and very quick to resolve it. Also... That breakfast was amazing
Excellent
9.6
Pros: Nice and couteous staff, breakfast with a wide range of choice.
Okay
5.4
Pros: Nothing
Good
7.1
Pros: The staff,and the breakfast were good
Excellent
9.2
Pros: The staff, the facilities and the overall stay is very good.
Good
6.3
Pros: Room interiors are good. The mattress is not too soft for the people with sensitive back. Breakfast has good selection of all kinds of dishes including vegetarian options.
Excellent
10.0
Pros: The kindness and service of the staff
Excellent
8.0
Pros: The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends.
It is a great location close to the Old Town.
Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.
Excellent
10.0
Pros: I was very impressed that they were able to extend my stay to 1pm check-out as I arrived around 2am in the morning
Details
Reviews
Overall 8.9 Excellent
Based on 2,276 reviews
Wellness
10.0
Bar
10.0
Breakfast
9.5
Service
9.4
Comfort
8.7
Food
8.7
Room
7.9
Location
7.9
Pool
7.7
Value
6.9
Amenities
6.6
Vibe
5.7
Service
9.5
Breakfast
9.5
Location
7.4
Room
6.7
Amenities
6.3
Vibe
4.8
Breakfast
9.6
Service
9.2
10.0 Excellent
Pros: Staff are excellent. Rooms are spacious and comfortable. Breakfast is excellent
Cons:
9.6 Excellent
Pros: Good hospitality!
Cons:
8.3 Excellent
Pros: Breakfast was amazing even though it is pricy. Being a bit far from the center you can have a nice relaxed night or just chill a bit during the day without hearing all the honking. However, you mostly need to take a taxi to reach any desired point in Hanoi City.
Cons: The staff in the hotel could speak a bit better english/french/german/spanish. It was difficult to ask for recommendations on good trips and restaurants although they did try their best and were always very friendly.
10.0 Excellent
Pros: The service was fantastic. Had a few issues booking through a third party website and the staff were extremely helpful and very quick to resolve it. Also... That breakfast was amazing
Cons: Can't think of anything
9.6 Excellent
Pros: Nice and couteous staff, breakfast with a wide range of choice.
Cons: Nothing I didn't like.
5.4 Okay
Pros: Nothing
Cons: It's very old property. Ridiculous... Insulting Sheraton brand.
No wifi in rooms.
7.1 Good
Pros: The staff,and the breakfast were good
Cons: The location, way out from the centre,rest all was ok
9.2 Excellent
Pros: The staff, the facilities and the overall stay is very good.
Cons: Some areas are dated and some modernisation could go a long way.
6.3 Good
Pros: Room interiors are good. The mattress is not too soft for the people with sensitive back. Breakfast has good selection of all kinds of dishes including vegetarian options.
Cons: 3 days after I checked out after paying the full bill there is a transaction of VND 15000000 done by the hotel on my credit card. I had to hot list my cards due to this reason. I do not know why I have been charged or whether someone stole my card details at the hotel. Beware when you hand over the card to anyone at the hotel to pay the bill.
10.0 Excellent
Pros: The kindness and service of the staff
Cons:
8.0 Excellent
Pros: The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends.
It is a great location close to the Old Town.
Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.
Cons: The hotel is trapped in a time warp and exhibits all that is hideous about 1970s decor. Both decor and facilities could do with a makeover. Faded splendour comes to mind.
Like many hotels in the Far East they are smoking rooms and there is nothing on either hotel booking websites or the hotel's website to warn you of this. I booked what I thought was a non-smoking room and only after a great deal of fuss was transferred to a non-smoking room. Their should be a very clear advice if booking a room it is a smoking room you are booking.
10.0 Excellent
Pros: I was very impressed that they were able to extend my stay to 1pm check-out as I arrived around 2am in the morning
Cons:
Situated on the shores of Hanoi's West Lake with its many local attractions, we are just a quick drive to the bustling city centre. The Old Quarter, also temptingly close by, is home to Hoan Kiem Lake, Hanoi Opera House and unforgettable boutiques. Enjoy our courtyard and four excellent restaurants, or host a larger event at one of ten flexible indoor or outdoor event spaces. When it's time to replenish, visit the Relaxation Centre with adjacent outdoor pool and Lakeside Garden. Our 299 spacious guest rooms, including 16 suites, feature panoramic West Lake views and the incomparable comfort of the Sheraton Signature Sleep Experience. Vietnamese and French colonial décor, as well as soaring ceilings, infuse each room with grace.
Located in Hanoi (Quảng An), Elegant Suites Westlake is within a 10-minute walk of Syrena Shopping Center and West Lake. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this aparthotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Overall 8.8 Excellent
Based on 1,181 reviews
All Reviews
- All Reviews
- Families
- Couples
- Business
Good
6.7
Pros: Big room, and nice pool area. Good training facility. Nice view. Some good restaurants near by. Good value for money. The staff were friendly and helpful.
Excellent
10.0
Pros: Location staff and rooms was comfortable!
Excellent
10.0
Pros: Perfect as always
Excellent
9.2
Pros: I would like to reconfirm how convenient is this residential place, after residing more than 10 times there. Staff are really helpful and considerate. Room are great, whatever you exspect from 5 star Hotel , specially beds.
Excellent
10.0
Pros: Our stay was so comfortable. We loved the hotel and the staff we so friendly and helpful. Special mention to Jenny who helped us book the day cruise and Thomas who saved the day and helped me track my phone down as I had dropped it at the puppet show. The residences were lovely and spacious we stayed in the two bedroom apsrtment which had a beautiful view. We will be back, thank you so much
Excellent
8.8
Pros: Well maintained and clean property.. location wise it’s away from the downtown, however is good for families who wish to have this kind of relaxation..
Excellent
10.0
Pros: WOW! this hotel is amazing. Nicest hotel we have stayed in Asia. Room was huge, clean and very comfortable. Staff were super friendly. The pool and gym facilities were brilliant. Highly recommended this hotel
Excellent
9.2
Pros: We could enjoy hotel service quietly and privitely. The pool is large and well maintained.
Excellent
10.0
Pros: Brilliant customer service spacious clean comfortable rooms.
Excellent
10.0
Pros: This is hotel is perfect and excellent for Vacation and business. The crew was nice and kind, very helpful. We are a family that came there to vacation and we enjoyed. we are recommended on this hotel for who is traveling in Hanoi. This is the best hotel in Hanoi. Thank you about all!!
Details
Reviews
Overall 8.8 Excellent
Based on 1,181 reviews
Vibe
9.2
Service
9.2
Cleanliness
9.1
Pool
8.9
Comfort
8.8
Room
8.7
Amenities
8.2
Breakfast
7.7
Location
7.6
Food
6.5
WiFi
5.0
Comfort
9.1
Service
9.1
Vibe
9.0
Pool
9.0
Room
8.8
Amenities
8.5
Breakfast
8.1
Location
7.7
Food
6.3
Service
9.3
Service
9.3
Room
8.3
6.7 Good
Pros: Big room, and nice pool area. Good training facility. Nice view. Some good restaurants near by. Good value for money. The staff were friendly and helpful.
Cons: A little bit outside the city. The restaurant and breakfast is not up to European standards, but okay.
10.0 Excellent
Pros: Location staff and rooms was comfortable!
Cons: They were all booked up when I wanted to stay for a month
10.0 Excellent
Pros: Perfect as always
Cons:
9.2 Excellent
Pros: I would like to reconfirm how convenient is this residential place, after residing more than 10 times there. Staff are really helpful and considerate. Room are great, whatever you exspect from 5 star Hotel , specially beds.
Cons: The only thing could be improved is the variety of breakfast options as it might be boring after a while.
10.0 Excellent
Pros: Our stay was so comfortable. We loved the hotel and the staff we so friendly and helpful. Special mention to Jenny who helped us book the day cruise and Thomas who saved the day and helped me track my phone down as I had dropped it at the puppet show. The residences were lovely and spacious we stayed in the two bedroom apsrtment which had a beautiful view. We will be back, thank you so much
Cons: That we couldnt stay longer
8.8 Excellent
Pros: Well maintained and clean property.. location wise it’s away from the downtown, however is good for families who wish to have this kind of relaxation..
Cons:
10.0 Excellent
Pros: WOW! this hotel is amazing. Nicest hotel we have stayed in Asia. Room was huge, clean and very comfortable. Staff were super friendly. The pool and gym facilities were brilliant. Highly recommended this hotel
Cons:
9.2 Excellent
Pros: We could enjoy hotel service quietly and privitely. The pool is large and well maintained.
Cons: The meal menu is monotonous and food are not very delicious. There is no nice restaurant near the hotel.
10.0 Excellent
Pros: Brilliant customer service spacious clean comfortable rooms.
Cons:
10.0 Excellent
Pros: This is hotel is perfect and excellent for Vacation and business. The crew was nice and kind, very helpful. We are a family that came there to vacation and we enjoyed. we are recommended on this hotel for who is traveling in Hanoi. This is the best hotel in Hanoi. Thank you about all!!
Cons:
Located in Hanoi (Quảng An), Elegant Suites Westlake is within a 10-minute walk of Syrena Shopping Center and West Lake. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this aparthotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Located in the exclusive Quang An area on the north-eastern fringe of Hanois scenic West Lake, Diamond Westlake Suites offers the best of both nature and modern living. A mere 15-minute drive away from the city, the executive residence is easily accessible to banks, shops, entertainment areas and restaurants. We offer free shuttles to the town centres and international schools. The extensive grounds with wide range of facilities make us the unique family-friendly resort-styled hotel in Hanoi.
Overall 8.6 Excellent
Based on 1,151 reviews
All Reviews
- All Reviews
- Families
Excellent
9.2
Pros: We stayed a few days in Hanoi centre (old quarter), and after the Halong bay tour in the Diamond Westlake. The centre of Hanoi is extremely hot (in summer) and busy, so we actually liked the remote location of this hotel and the big pool to spend the hottest hours of the day. There is a bit of wind over the lake, which makes a big difference compared to the centre (although still hot ...). And, a free shuttle brings you to the centre and back in 30 minutes. Taxi is around 80k dong (3 euros). The rooms are very large and clean. Lots of things to do for the children.
Excellent
9.6
Pros: Thank you for the warm and friendly service! Everyone was just very helpful, and they even gave me a free upgrade with a view of the lake.
Excellent
10.0
Pros: very wonderful experience, wonderdul diet include breakfast, prefer sunny side of eggs,congee，yoghurt, hami melon etc. beautiful swimming pool and bedroom，and good service. I like living here so much, also suitable for the family travelling here or do business.
Excellent
10.0
Pros: very wonderful experience, wonderdul diet include breakfast, prefer sunny side of eggs,congee，yoghurt, hami melon etc. beautiful swimming pool and bedroom，and good service. I like living here so much, also suitable for the family travelling here or do business.
Excellent
9.2
Pros: It was perfect for family
Excellent
8.3
Good
6.7
Pros: The location is nice views around
Excellent
10.0
Pros: very wonderful experience, wonderdul diet include breakfast, prefer sunny side of eggs,congee，yoghurt, hami melon etc. beautiful swimming pool and bedroom，and good service. I like living here so much, also suitable for the family travelling here or do business.
Excellent
8.8
Pros: Comfort in the room
Details
Reviews
Overall 8.6 Excellent
Based on 1,151 reviews
Pool
9.3
Comfort
8.7
Room
8.4
Service
8.1
WiFi
8.1
Breakfast
8.0
Location
7.2
Vibe
5.3
Cleanliness
9.3
Pool
9.3
Comfort
8.9
Value
8.7
Service
8.6
Breakfast
8.2
Room
8.2
Location
6.7
9.2 Excellent
Pros: We stayed a few days in Hanoi centre (old quarter), and after the Halong bay tour in the Diamond Westlake. The centre of Hanoi is extremely hot (in summer) and busy, so we actually liked the remote location of this hotel and the big pool to spend the hottest hours of the day. There is a bit of wind over the lake, which makes a big difference compared to the centre (although still hot ...). And, a free shuttle brings you to the centre and back in 30 minutes. Taxi is around 80k dong (3 euros). The rooms are very large and clean. Lots of things to do for the children.
Cons: It's a large complex, more like appartments then hotel.
9.6 Excellent
Pros: Thank you for the warm and friendly service! Everyone was just very helpful, and they even gave me a free upgrade with a view of the lake.
Cons:
10.0 Excellent
Pros: very wonderful experience, wonderdul diet include breakfast, prefer sunny side of eggs,congee，yoghurt, hami melon etc. beautiful swimming pool and bedroom，and good service. I like living here so much, also suitable for the family travelling here or do business.
Cons: nothing. lack of power socket in the small bedroom
10.0 Excellent
Pros: very wonderful experience, wonderdul diet include breakfast, prefer sunny side of eggs,congee，yoghurt, hami melon etc. beautiful swimming pool and bedroom，and good service. I like living here so much, also suitable for the family travelling here or do business.
Cons: nothing
9.2 Excellent
Pros: It was perfect for family
Cons: It's a long way from the city. but there is the shuttle
8.3 Excellent
Pros:
Cons: Breakfast was not so good, but ok.
6.7 Good
Pros: The location is nice views around
Cons: The lights in the room is so dark. Make me feel not so comfortable.
10.0 Excellent
Pros: very wonderful experience, wonderdul diet include breakfast, prefer sunny side of eggs,congee，yoghurt, hami melon etc. beautiful swimming pool and bedroom，and good service. I like living here so much, also suitable for the family travelling here or do business.
Cons: nothing. only no air-condition in table tennis
8.8 Excellent
Pros: Comfort in the room
Cons: Wifi was not good
Located in the exclusive Quang An area on the north-eastern fringe of Hanois scenic West Lake, Diamond Westlake Suites offers the best of both nature and modern living. A mere 15-minute drive away from the city, the executive residence is easily accessible to banks, shops, entertainment areas and restaurants. We offer free shuttles to the town centres and international schools. The extensive grounds with wide range of facilities make us the unique family-friendly resort-styled hotel in Hanoi.
With a stay at The Hanoi Club Hotel & Lake Palais Residences in Hanoi (Yên Phụ), you'll be within a 5-minute drive of Hanoi Old City Gate and Thang Long Water Puppet Theatre. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Free valet parking is available onsite.
Overall 8.3 Excellent
Based on 438 reviews
All Reviews
- All Reviews
Excellent
9.6
Pros: The breakfast was nice without being great. I got there at 0930 and there was no juice left. Theres not a lot of variety but what there is is good
Good
7.9
Pros: Check in is fast and efficient. All the hotel staff including the housekeeping staff speak English and are always keen to assist.
Excellent
9.6
Pros: The room was fantastic and the facilities are great. The staff were very helpful and accommodating.
Excellent
9.7
Pros: Gym, pool, sauna, jacuzzi, big rooms
Good
7.9
Pros: A lot of facilities like gym, sauna, swimming pool, tennis courts and golf driving range
Good
7.9
Pros: helpful staff, nice pool, central but quiet location
Excellent
10.0
Pros: Great spot, large pool and good gym. We booked last minute and ended up with room with a bath in the middle of the room. Very fancy!
Excellent
8.8
Pros: Nice view at night
Excellent
10.0
Pros: Very convenient location. Kind hotelier. Clean room.
Excellent
9.2
Pros: driving range into the lake connected to the Hotel, that's simply awesome.
Details
Reviews
Overall 8.3 Excellent
Based on 438 reviews
Wellness
9.7
Pool
9.5
Service
8.0
Room
7.9
Location
7.7
Value
7.5
Amenities
7.1
Food
7.0
Cleanliness
6.6
Breakfast
4.9
9.6 Excellent
Pros: The breakfast was nice without being great. I got there at 0930 and there was no juice left. Theres not a lot of variety but what there is is good
Cons: Probably the loacation. The hotel itself is great but I walked for an hour to find the more touristy spots.
7.9 Good
Pros: Check in is fast and efficient. All the hotel staff including the housekeeping staff speak English and are always keen to assist.
Cons: I've stayed at this hotel four times now and have not been offered an upgrade based on my loyalty to this hotel on my visits to Hanoi. Many hotels that I stay at as a repeat guest do value loyalty and offer free upgrades to the next room category.
9.6 Excellent
Pros: The room was fantastic and the facilities are great. The staff were very helpful and accommodating.
Cons:
9.7 Excellent
Pros: Gym, pool, sauna, jacuzzi, big rooms
Cons: Food is expensive, location is quiet far from old district
7.9 Good
Pros: A lot of facilities like gym, sauna, swimming pool, tennis courts and golf driving range
Cons:
7.9 Good
Pros: helpful staff, nice pool, central but quiet location
Cons: don t opt for the rooms without window, they are noisy and pretty depressing. luckily the staff was helpful to chance
10.0 Excellent
Pros: Great spot, large pool and good gym. We booked last minute and ended up with room with a bath in the middle of the room. Very fancy!
Cons: Breakfast was a bit lacking.
8.8 Excellent
Pros: Nice view at night
Cons: No convenient shop nearby.
10.0 Excellent
Pros: Very convenient location. Kind hotelier. Clean room.
Cons: Ni nothing.
9.2 Excellent
Pros: driving range into the lake connected to the Hotel, that's simply awesome.
Cons:
With a stay at The Hanoi Club Hotel & Lake Palais Residences in Hanoi (Yên Phụ), you'll be within a 5-minute drive of Hanoi Old City Gate and Thang Long Water Puppet Theatre. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Free valet parking is available onsite.
With a stay at Green Mango Apartment and Hotel in Hanoi (Quảng An), you'll be within a 5-minute drive of Hanoi Old City Gate and Dong Xuan Market. The front desk is staffed during limited hours. Motorcycle parking is available onsite.
Overall 8.1 Excellent
Based on 192 reviews
All Reviews
- All Reviews
Excellent
10.0
Pros: The service was great! The food in the restaurant was incredible! The room was perfect. High quality design and comfort
Excellent
8.0
Pros: Great staff but they charged more about $2. Good food also.
Excellent
8.8
Pros: Nice staff, clean room.
Excellent
10.0
Pros: A very good location in Tay Ho. Staff were helpful
Excellent
10.0
Pros: Very smart room. Very hospitable staff. I was late down for breakfast as I was tired but they insisted on giving me a big fruit salad and an iced green tea, which was lovely.
Excellent
9.6
Pros: Beautiful old room with a lot of character
Good
7.5
Pros: Good Location in Tay Ho district
Excellent
9.6
Pros: Very helpful staff. Excellent food in restaurant and for Breakfast.
Excellent
10.0
Pros: I checked in late and there was someone waiting to help me. The room was spacious and clean. I forgot a couple of things but luckily, the room was stocked with things like shampoo, toothbrushes, toothpaste, etc. Breakfast was fantastic!
Excellent
8.3
Pros: The breakfast was good, came free with the room. Had I had more time, I would probably have ordered more food as the portion was not huge but the quality was good. The wifi worked well, there was plenty of hot water and the location is very good, not very far away from some good restaurants. Staff were super friendly and very helpful, check in was easy and painless.
Good
7.5
Pros: Location is good, breakfast tasty and staff are friendly
Details
Reviews
Overall 8.1 Excellent
Based on 192 reviews
Cleanliness
8.0
Comfort
8.1
Location
8.2
Services
7.7
Staff
8.4
Value for money
8.2
10.0 Excellent
Pros: The service was great! The food in the restaurant was incredible! The room was perfect. High quality design and comfort
Cons: The stairs to the rooms. However they are getting an elevator! We'll definitely be back
8.0 Excellent
Pros: Great staff but they charged more about $2. Good food also.
Cons: The walls are.thin and you can hear the next door person
8.8 Excellent
Pros: Nice staff, clean room.
Cons: The bath was uncomfortable - too high, no curtain and no holder for handshower.
10.0 Excellent
Pros: A very good location in Tay Ho. Staff were helpful
Cons: There were no problems but there is no elevator so carrying my bags up the stairs was a bit tiring. The lady did help carry my other bag but I felt sorry for her as it was also heavy although she insisted on helping. I had no other problems staying there though
10.0 Excellent
Pros: Very smart room. Very hospitable staff. I was late down for breakfast as I was tired but they insisted on giving me a big fruit salad and an iced green tea, which was lovely.
Cons: I booked a room with a lake view but no matter where I looked there wasn't one. However, there are no lifts and fear to get a tiny view of the lake I would have to go even higher than the 4th floor. Would also like a vegan option on their menu.
9.6 Excellent
Pros: Beautiful old room with a lot of character
Cons:
7.5 Good
Pros: Good Location in Tay Ho district
Cons: Can be noisy
9.6 Excellent
Pros: Very helpful staff. Excellent food in restaurant and for Breakfast.
Cons:
10.0 Excellent
Pros: I checked in late and there was someone waiting to help me. The room was spacious and clean. I forgot a couple of things but luckily, the room was stocked with things like shampoo, toothbrushes, toothpaste, etc. Breakfast was fantastic!
Cons:
8.3 Excellent
Pros: The breakfast was good, came free with the room. Had I had more time, I would probably have ordered more food as the portion was not huge but the quality was good. The wifi worked well, there was plenty of hot water and the location is very good, not very far away from some good restaurants. Staff were super friendly and very helpful, check in was easy and painless.
Cons: Some strange stains on the couch in the room and the walls could use a coat of paint. if you're a light sleeper, I would recommend rooms at the back of the building, as the traffic can be a bit noisy.
7.5 Good
Pros: Location is good, breakfast tasty and staff are friendly
Cons: The bathrooms could have shower curtains and the noise isolation could be better from street
With a stay at Green Mango Apartment and Hotel in Hanoi (Quảng An), you'll be within a 5-minute drive of Hanoi Old City Gate and Dong Xuan Market. The front desk is staffed during limited hours. Motorcycle parking is available onsite.
With a stay at Sunset Westlake Hanoi Hotel in Hanoi, you'll be within a 5-minute drive of Vietnam Museum of Ethnology and Lotte Center Hanoi. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Overall 8.0 Excellent
Based on 239 reviews
All Reviews
- All Reviews
Good
7.1
Pros: The view from room window is awesome.
Good
7.5
Pros: The room and the location plus the staff are nice
Mediocre
3.3
Okay
4.2
Pros: The staffs are nice and friendly.
Excellent
10.0
Pros: The staff are friendly and service-minded. The neighborhood and location are nice, though we hear a little bit of noise from main road. The view atop from the room is fantastic!
Excellent
9.6
Pros: Nice staff, very polite and helpful, nice masseuse. Great view.
Good
6.7
Pros: The room was clean. Morning buffet was good. The view from cafe in 12th floor is beautiful
Excellent
9.2
Pros: We like the area. It is in between the airport and downtown. Everything is convenient. There are restaurants and grocery nearby. And what we love most is the front desk agent. Her name is Joly. She is very helpful. We had a hard time exchanging our money to Vietnam Dong (VND) but she exerted her effort to call someone and let us changed our money in the hotel. She also helped us with our itinerary and booked a restaurant for us, and even gave us a late checkout. we really appreciate her. And lastly, she is so thoughtful that before we flew back home, she gave us some goodies. We will definitely come back.
Good
6.7
Pros: They have good staff and location is good and also very near to the airport. Staff service is good and response time is very good . Decent place to live . Lake view from room is good and lake view from roof top restaurant is very good
Details
Reviews
Overall 8.0 Excellent
Based on 239 reviews
Food
9.3
Service
9.1
Breakfast
8.9
Location
8.2
Room
7.3
7.1 Good
Pros: The view from room window is awesome.
Cons: Menu for lunch especially, should offer more variety.
7.5 Good
Pros: The room and the location plus the staff are nice
Cons: No pool
3.3 Mediocre
Pros:
Cons: We booked a suite here thinking it would be a small bit of luxury compared to a normal double room. On arrival, we realized the rooms were very average, the aircon didn’t work as well as we wanted it to, there were geckos in the hall, our fridge didn’t work at all and we had to request bathrobes since there were none in the room. Finally, when we checked out, we were shocked that they charged us SIXTY Australian dollars for a medium sized load laundry. Only when I complained, did they “realize” it was “only” a forty dollar charge- which is still ridiculously overpriced for Asia. Lastly, they charged one of our associates cards’ three times after check out. She only realized a few days later. Would NOT recommend this hotel at all.
4.2 Okay
Pros: The staffs are nice and friendly.
Cons: The room was not how it looked like in booking website. It was more like a motel room with a dodgy design. There was a strong stuffy smell first when we entered the room and there was some water on the floor. The floor was a ceremic tyle instead of wood or parquet. There was a small of cigarette everywhere in the room especially on the certain. There was no hot water on the last day we stayed. We paid 2.7 million Vietnamese Dong for 2 nights for suite and the room they gave us was not worth the money we have paid.
10.0 Excellent
Pros: The staff are friendly and service-minded. The neighborhood and location are nice, though we hear a little bit of noise from main road. The view atop from the room is fantastic!
Cons: Just a little bit of noise from main road
9.6 Excellent
Pros: Nice staff, very polite and helpful, nice masseuse. Great view.
Cons:
6.7 Good
Pros: The room was clean. Morning buffet was good. The view from cafe in 12th floor is beautiful
Cons: Extra pillows with different sizes Staff forgot to give customer's passport
9.2 Excellent
Pros: We like the area. It is in between the airport and downtown. Everything is convenient. There are restaurants and grocery nearby. And what we love most is the front desk agent. Her name is Joly. She is very helpful. We had a hard time exchanging our money to Vietnam Dong (VND) but she exerted her effort to call someone and let us changed our money in the hotel. She also helped us with our itinerary and booked a restaurant for us, and even gave us a late checkout. we really appreciate her. And lastly, she is so thoughtful that before we flew back home, she gave us some goodies. We will definitely come back.
Cons: To add more breakfast choices and repair the bathroom. because it's leaking
6.7 Good
Pros: They have good staff and location is good and also very near to the airport. Staff service is good and response time is very good . Decent place to live . Lake view from room is good and lake view from roof top restaurant is very good
Cons: Property is very old , amenities are very old the . Breakfast was at good no variety and timing for closing is not as per the schedule mentioned in the booking. They need a serious renovation and top floor can be happening place , if they do real makeover. They should monetized the place and location.
With a stay at Sunset Westlake Hanoi Hotel in Hanoi, you'll be within a 5-minute drive of Vietnam Museum of Ethnology and Lotte Center Hanoi. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
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