Best Hanoi hotels near Vietnam Military History Museum
With a stay at Hanoi La Siesta Hotel & Spa in Hanoi (Hoan Kiem), you'll be within a 5-minute walk of Hanoi Old City Gate and Thang Long Water Puppet Theatre. Featured amenities include complimentary wired Internet access, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
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Overall 9.5 Excellent
Based on 1,383 reviews
All Reviews
- All Reviews
- Couples
- Families
- Business
- Solo
Excellent
10.0
Pros: The breakfast was delicious and there was a huge variety of food to select from. The staff were very friendly and attentive - they looked after our every need. We loved the location being in the busy, lively Old Quarter but only because we could retreat to the tranquility of the hotel. Our room was extremely quiet and our bed very comfortable. We would highly recommend this accomodation.
Excellent
10.0
Pros: We had such a fantastic stay the staff are the best I’ve ever come across on my travels they are so accommodating and truely looked after us. Nothing was a trouble for them. They helped us book tours and ensured we were 100% happy. Front desk were amazing and their Batman dipper and bar made incredible cocktails and made our stay a memorable one.the room were well presented, the beds were comfortable and the room was really quiet.
Excellent
9.6
Pros: Location was excellent, right in the middle of the Old Quarter hustle and bustle, close to the beer street but nestled in a quiet side street. Room was clean and well pointed. Standout was staff at the hotel. They were super friendly and went to great lengths to ensure a memorable stay, which we had. Overall, we received a very personal service from just about every member of staff from the folk manning the entrance (once when we ordered a Grab ride, he called the Grab driver and led us to the pick up point which we had incorrectly put in) to the front desk and restaurant staff. In particular, Scarlett really went beyond expectations. She not only provided excellent recommendations for sights and places to eat, but she also put some context to each advice such as wearing hat/sunscreen for outdoor/sunny tours and when to avoid bad traffic during attraction visits. She set up a watsapp chat that allowed us to get information easily, which was very helpful. We received advise and input from Scarlett even when she was off duty, which exemplifies the work ethic we observed. For example, when she was off duty, i mentioned that there an aircon leak and she had already called the front desk to get it sorted when i went down to report the issue. The leaking aircon arose because of some repairs needed at the nearby sauna. It was not very inconvenient, but the hotel was very gracious in charging only half the room rate for the day that the repairs occurred. This gesture, though not necessary, was very much appreciated. There is so much to do and enjoy in Hanoi, but our stay at the La Siesta Hotel and Spa made our holiday truly memorable.
Excellent
9.6
Pros: Above all, the staff led by Alice is uniformly terrific! They bent over backward to accommodate us and could not have been more helpful, including moving our luggage to another hotel we had booked earlier in Hanoi and helping us with difficult travel arrangements for Ninh Binh. They are attentive to everyone and make you feel extremely welcomed. Breakfast is excellent and there is a Happy Hour daily at the bar.
Excellent
10.0
Pros: We loved our room and the bed was really comfortable. The evening meal was superb including the wine. The breakfast has made to order food as well as a fantastic buffet. I love the home made yogurt and selection of fresh fruit. The pancakes with cooked fruit were good too. I appreciate the complimentary bottles of water are bigger than some hotels provide and the water in the minibar is a reasonable price.
Excellent
10.0
Pros: Brilliant welcome and excellent base for our stay in Hanoi. Would recommend every time
Excellent
10.0
Pros: I travelled with two of my friends. Since the time we arrived until we left that hotel, the staffs were awesome.
* The rooms are super clean and very modern designs.
* The staffs are genuinely positive individuals and very helpful with anything from tours and extended for our stay.
* Very professional and fancy Hotel.
* The food was sooo good, their breakfast was everything, specially their sweet yogurt.
Excellent
10.0
Pros: Room, location, staff, price
Excellent
10.0
Pros: The room and restaurant were top notch but what made La Siesta stands out was its staff. We had trouble with a tour booking (separate from the hotel) and they helped us call repeatedly to negotiate pick up times and payment. They took care of our luggage in switching to a different hotel after the tour too. It made travel easy and they treated us like family. Had we known, we would never have changed our hotel when we're came back to hanoi. Hands down, would recommend as a first pick.
Excellent
10.0
Pros: Tien personal relations staff member went above and beyond for myself and my friend Laura. Helped us with everything we needed. Couldn’t recommend this hotel more.
Excellent
9.6
Pros: We travel extensively and, without doubt, this was the best customer service we have encountered. From arrivals to departure the staff were enthusiastic, warm and genuine. We arrived to welcoming, smiling staff, cold towels, cool drinks and refreshments. On our day of departure the children all received beautiful gifts and our lead point of contact in the hotel (wonderful girl - give her a pay rise!) gave us free vouchers for a massage at their sister hotel in Hoi An. The breakfast was in a beautiful setting, great service and some fantastic food options (I thoroughly recommend the Eggs Benedict). Nothing is too much trouble. If anything is even slightly below par the team will be straight on it. The sky-top bar yields fabulous views and we enjoyed drinks there with some fabulous classical entertainment. Rooms are very elegant, with some nice decorative features. Good, strong showers. Refreshed fruit every day. Our balconies were narrow but nice to sit out if we wanted. Location is perfect - old quarter and straight into the culture and vibrancy of Hanoi. We would definitely return. Thank-you so much for having us x
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Details
Reviews
Overall 9.5 Excellent
Based on 1,383 reviews
Cleanliness
9.8
Food
9.7
Service
9.7
Vibe
9.6
Breakfast
9.6
Location
9.5
Wellness
8.8
Room
8.8
Amenities
8.2
WiFi
7.8
Comfort
7.4
Pool
1.1
Service
9.8
Food
9.7
Breakfast
9.6
Location
9.6
Room
8.7
Food
9.8
Service
9.6
Breakfast
9.6
Location
9.5
Vibe
9.4
Room
8.5
Food
9.8
Service
9.8
Breakfast
9.7
Location
9.6
Vibe
9.6
Room
8.6
Service
9.5
10.0 Excellent
Pros: The breakfast was delicious and there was a huge variety of food to select from. The staff were very friendly and attentive - they looked after our every need. We loved the location being in the busy, lively Old Quarter but only because we could retreat to the tranquility of the hotel. Our room was extremely quiet and our bed very comfortable. We would highly recommend this accomodation.
Cons: Nothing!
10.0 Excellent
Pros: We had such a fantastic stay the staff are the best I’ve ever come across on my travels they are so accommodating and truely looked after us. Nothing was a trouble for them. They helped us book tours and ensured we were 100% happy. Front desk were amazing and their Batman dipper and bar made incredible cocktails and made our stay a memorable one.the room were well presented, the beds were comfortable and the room was really quiet.
Cons: Nothing
9.6 Excellent
Pros: Location was excellent, right in the middle of the Old Quarter hustle and bustle, close to the beer street but nestled in a quiet side street. Room was clean and well pointed. Standout was staff at the hotel. They were super friendly and went to great lengths to ensure a memorable stay, which we had. Overall, we received a very personal service from just about every member of staff from the folk manning the entrance (once when we ordered a Grab ride, he called the Grab driver and led us to the pick up point which we had incorrectly put in) to the front desk and restaurant staff. In particular, Scarlett really went beyond expectations. She not only provided excellent recommendations for sights and places to eat, but she also put some context to each advice such as wearing hat/sunscreen for outdoor/sunny tours and when to avoid bad traffic during attraction visits. She set up a watsapp chat that allowed us to get information easily, which was very helpful. We received advise and input from Scarlett even when she was off duty, which exemplifies the work ethic we observed. For example, when she was off duty, i mentioned that there an aircon leak and she had already called the front desk to get it sorted when i went down to report the issue. The leaking aircon arose because of some repairs needed at the nearby sauna. It was not very inconvenient, but the hotel was very gracious in charging only half the room rate for the day that the repairs occurred. This gesture, though not necessary, was very much appreciated. There is so much to do and enjoy in Hanoi, but our stay at the La Siesta Hotel and Spa made our holiday truly memorable.
Cons:
9.6 Excellent
Pros: Above all, the staff led by Alice is uniformly terrific! They bent over backward to accommodate us and could not have been more helpful, including moving our luggage to another hotel we had booked earlier in Hanoi and helping us with difficult travel arrangements for Ninh Binh. They are attentive to everyone and make you feel extremely welcomed. Breakfast is excellent and there is a Happy Hour daily at the bar.
Cons: The rooms are small and the bathroom is very small with dim lighting which is difficult when applying makeup. We mentioned that to them during checkout and they apologized profusely and made a note to get that fixed in the future.
10.0 Excellent
Pros: We loved our room and the bed was really comfortable. The evening meal was superb including the wine. The breakfast has made to order food as well as a fantastic buffet. I love the home made yogurt and selection of fresh fruit. The pancakes with cooked fruit were good too. I appreciate the complimentary bottles of water are bigger than some hotels provide and the water in the minibar is a reasonable price.
Cons: Only small details: The strawberry jam served at breakfast was too sweet and poor quality. The cheese selection was small and not to my taste.
10.0 Excellent
Pros: Brilliant welcome and excellent base for our stay in Hanoi. Would recommend every time
Cons:
10.0 Excellent
Pros: I travelled with two of my friends. Since the time we arrived until we left that hotel, the staffs were awesome.
* The rooms are super clean and very modern designs.
* The staffs are genuinely positive individuals and very helpful with anything from tours and extended for our stay.
* Very professional and fancy Hotel.
* The food was sooo good, their breakfast was everything, specially their sweet yogurt.
Cons:
10.0 Excellent
Pros: Room, location, staff, price
Cons: Nothing
10.0 Excellent
Pros: The room and restaurant were top notch but what made La Siesta stands out was its staff. We had trouble with a tour booking (separate from the hotel) and they helped us call repeatedly to negotiate pick up times and payment. They took care of our luggage in switching to a different hotel after the tour too. It made travel easy and they treated us like family. Had we known, we would never have changed our hotel when we're came back to hanoi. Hands down, would recommend as a first pick.
Cons: Nothing, and I'm picky!
10.0 Excellent
Pros: Tien personal relations staff member went above and beyond for myself and my friend Laura. Helped us with everything we needed. Couldn’t recommend this hotel more.
Cons:
9.6 Excellent
Pros: We travel extensively and, without doubt, this was the best customer service we have encountered. From arrivals to departure the staff were enthusiastic, warm and genuine. We arrived to welcoming, smiling staff, cold towels, cool drinks and refreshments. On our day of departure the children all received beautiful gifts and our lead point of contact in the hotel (wonderful girl - give her a pay rise!) gave us free vouchers for a massage at their sister hotel in Hoi An. The breakfast was in a beautiful setting, great service and some fantastic food options (I thoroughly recommend the Eggs Benedict). Nothing is too much trouble. If anything is even slightly below par the team will be straight on it. The sky-top bar yields fabulous views and we enjoyed drinks there with some fabulous classical entertainment. Rooms are very elegant, with some nice decorative features. Good, strong showers. Refreshed fruit every day. Our balconies were narrow but nice to sit out if we wanted. Location is perfect - old quarter and straight into the culture and vibrancy of Hanoi. We would definitely return. Thank-you so much for having us x
Cons:
With a stay at Hanoi La Siesta Hotel & Spa in Hanoi (Hoan Kiem), you'll be within a 5-minute walk of Hanoi Old City Gate and Thang Long Water Puppet Theatre. Featured amenities include complimentary wired Internet access, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
La Storia Ruby Hotel is centrally located in Hanoi, a 3-minute walk from Hang Da Market and 9 minutes by foot from Thang Long Water Puppet Theatre. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Overall 9.5 Excellent
Based on 1,186 reviews
All Reviews
- All Reviews
- Solo
- Families
- Couples
Excellent
10.0
Pros: The staff were amazing, always smiling and wanting to help, especially Jasmine both before and during our stay. Rooms were quiet and clean. Beds super comfy with both sheets and duvets!
Excellent
10.0
Pros: This hotel is in the old quarters in Hanoi Wich is we’re you want to stay. All the main attractions in Hanoi are within walking distance. The staff is very helpful and will go out of there way to make sure you will have a good stay and visit in Hanoi.
Excellent
10.0
Pros: We were gladly surprised by this hotel and wished we had booked more days. The downtown location was perfect for us, the family rooms were beautiful and spacious and the staff was wonderful.
Excellent
10.0
Pros: Very worthy staying this hotel
Excellent
10.0
Pros: A modest, clean, centrally located hotel with 5-star customer service. From the welcome refreshment drinks and fruit, the very very helpful and kind front desk, to the yummy morning breakfast buffet, you really don’t need to look any further. It’s in an alley right off a busy street. Extra bonus, there’s a morning/afternoon market down the alley, a temple right across the hotel, fresh beer every evening also just down the alley, and the best Bun Cha right around the corner. Special shout out to Jasmine. She answered all my emails promptly and professionally before we arrived and took such good care of us while there. Thank you!!
Excellent
10.0
Pros: Everything
Excellent
10.0
Pros: The staff is AMAZING
Excellent
10.0
Pros: We've stayed in this super cute hotel for 4 nights. It is in a strategic position in the center of the old quarter, just 5 min walk from the Hoan Kiem Lake, but in a quite side lane. The rooms were a bit small, but super clean and had everything you might need! The absolute best part of this hotel is his staff. You will find super prepared, nice and helpful young receptionists, always ready to help you. They provided a 5 star service. While we were doing our tours in Sapa and Halong Bay, they kept our luggages without extra charges. Before departing for Sapa they also provided us a private bathroom to let us take a fast shower. Whenever we went back to this hotel we felt like coming back home. So thank you La Storia Ruby Hotel for making our stay in Vietnam even better. A huge hug to Tom and Tracy, our favorites. Chiara
Excellent
9.2
Pros: The location was excellent for exploring the Old quarter and the Lake.
Excellent
10.0
Pros: Great location, quiet but central Incredibly helpful staff Fantastic value for money Really nice rooms
Excellent
10.0
Pros: The staff were so friendly, polite, honest and attentive. They helped us constantly and throughout although we had come to vietnam with everything already booked, they helped us plenty with great local advice and suggestions. The breakfast was incredible and ample. Both days we had so much breakfast we didn’t even have to stop for lunch. We arrived after some hard trekking in Sapa, where it had rained non stop. All our clothes were dirty, wet and muddy. They managed to have it clean by the evening. Tommy, Jasmine and Tracy were absolutely wonderful and proved to be absolutely trust worthy. We were considering hiring a private tour to go see a far off mountain with amazing views and they alerted us that it was not worth it because that mountain had been closed down by local authorities because of a recent fire. Throughout my stay in Vietnam I had their contact card in my wallet, because I knew that they would be able to help out if anything happened to us. They even provided us with their personal whatsapp numbers should we need absolutely anything at any time. Amazing
Excellent
8.8
Pros: Locaton was great. Nice service.
Details
Reviews
Overall 9.5 Excellent
Based on 1,186 reviews
Wellness
10.0
Cleanliness
9.8
Service
9.7
Location
9.4
Food
9.1
Breakfast
8.9
Vibe
8.8
Room
8.3
WiFi
8.3
Comfort
7.2
Service
9.4
Room
7.1
Comfort
6.6
Service
9.8
Location
9.4
Service
9.5
Location
9.5
Breakfast
9.0
Room
8.0
10.0 Excellent
Pros: The staff were amazing, always smiling and wanting to help, especially Jasmine both before and during our stay. Rooms were quiet and clean. Beds super comfy with both sheets and duvets!
Cons: Sometimes breakfast ran out of items if you came down a bit later.
10.0 Excellent
Pros: This hotel is in the old quarters in Hanoi Wich is we’re you want to stay. All the main attractions in Hanoi are within walking distance. The staff is very helpful and will go out of there way to make sure you will have a good stay and visit in Hanoi.
Cons:
10.0 Excellent
Pros: We were gladly surprised by this hotel and wished we had booked more days. The downtown location was perfect for us, the family rooms were beautiful and spacious and the staff was wonderful.
Cons:
10.0 Excellent
Pros: Very worthy staying this hotel
Cons:
10.0 Excellent
Pros: A modest, clean, centrally located hotel with 5-star customer service. From the welcome refreshment drinks and fruit, the very very helpful and kind front desk, to the yummy morning breakfast buffet, you really don’t need to look any further. It’s in an alley right off a busy street. Extra bonus, there’s a morning/afternoon market down the alley, a temple right across the hotel, fresh beer every evening also just down the alley, and the best Bun Cha right around the corner. Special shout out to Jasmine. She answered all my emails promptly and professionally before we arrived and took such good care of us while there. Thank you!!
Cons:
10.0 Excellent
Pros: Everything
Cons: Nothing!
10.0 Excellent
Pros: The staff is AMAZING
Cons:
10.0 Excellent
Pros: We've stayed in this super cute hotel for 4 nights. It is in a strategic position in the center of the old quarter, just 5 min walk from the Hoan Kiem Lake, but in a quite side lane. The rooms were a bit small, but super clean and had everything you might need! The absolute best part of this hotel is his staff. You will find super prepared, nice and helpful young receptionists, always ready to help you. They provided a 5 star service. While we were doing our tours in Sapa and Halong Bay, they kept our luggages without extra charges. Before departing for Sapa they also provided us a private bathroom to let us take a fast shower. Whenever we went back to this hotel we felt like coming back home. So thank you La Storia Ruby Hotel for making our stay in Vietnam even better. A huge hug to Tom and Tracy, our favorites. Chiara
Cons: Nothing!
9.2 Excellent
Pros: The location was excellent for exploring the Old quarter and the Lake.
Cons: There wasn’t anything we didn’t like. Every single one of the staff made us feel like part of the family as soon as we walked through the door and nothing was ever too much. Thank you
10.0 Excellent
Pros: Great location, quiet but central Incredibly helpful staff Fantastic value for money Really nice rooms
Cons: Nothing
10.0 Excellent
Pros: The staff were so friendly, polite, honest and attentive. They helped us constantly and throughout although we had come to vietnam with everything already booked, they helped us plenty with great local advice and suggestions. The breakfast was incredible and ample. Both days we had so much breakfast we didn’t even have to stop for lunch. We arrived after some hard trekking in Sapa, where it had rained non stop. All our clothes were dirty, wet and muddy. They managed to have it clean by the evening. Tommy, Jasmine and Tracy were absolutely wonderful and proved to be absolutely trust worthy. We were considering hiring a private tour to go see a far off mountain with amazing views and they alerted us that it was not worth it because that mountain had been closed down by local authorities because of a recent fire. Throughout my stay in Vietnam I had their contact card in my wallet, because I knew that they would be able to help out if anything happened to us. They even provided us with their personal whatsapp numbers should we need absolutely anything at any time. Amazing
Cons: That we didn’t stay longer. They even helped us after our check out providing a “public” bathroom where we could have a shower and get ready for the next part of our travels. They were absolutely amazing, hope to see them sometime in the future
8.8 Excellent
Pros: Locaton was great. Nice service.
Cons: Nothing
La Storia Ruby Hotel is centrally located in Hanoi, a 3-minute walk from Hang Da Market and 9 minutes by foot from Thang Long Water Puppet Theatre. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
With a stay at Serene Boutique Hotel & Spa, you'll be centrally located in Hanoi, within a 10-minute walk of Dong Xuan Market and Hanoi Old Town Night Market. Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Overall 9.4 Excellent
Based on 1,273 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
9.6
Pros: Breakfast was wonderful, well-presented with a large variety! The staff were incredible and made me feel very welcome, the room was .spotless with fantastic airconditioning and the free fresh fruit in the room was wonderful.
Good
7.9
Pros: breakfast buffet is the best. staff there are really friendly and helpful
Excellent
10.0
Pros: This is a great little hotel, an oasis in the old quarter of Hanoi. The staff is very nice and they really try to help you out with anything you might need. There is a spa connected to the hotel that is excellent as well.
Excellent
10.0
Pros: Very helpful and family friendly staff. Great value for money and highly recommended.
Excellent
9.2
Pros: It was our honeymoon and they made every effort they could to help us out. The bed was great and the location was awesome.
Excellent
10.0
Pros: Everything was perfect, stayed here 3 times during my stay in Vietnam. Jenny and her team helped me so much and they made me feel at home. Location was perfect, rooms clean and comfy. Nice breakfast on the topfloor with a nice view. Don't look further, just go here!
Excellent
10.0
Pros: Amazing customer service. Advice and tips given on where to visit in Hanoi. Extremely helpful staff, they book tours, restaurants and taxis for guests. Room was great value for money. Location was perfect for exploring the old quarter and other parts of town. We also ate in the hotel restaurant the food was great and good value. Breakfast was good and they gave us breakfast to take away upon our early checkout. If you are looking to stay in Hanoi stay here!
Excellent
10.0
Pros: This is the perfect hotel! The staff treat you like family and nothing is too much trouble. The rooms are very clean and the beds super confortable. We have stayed at this hotel several times and it never fails. The breakfast in the rooftop restuarant caters for both western and Asian tastes and is high quality. Dining in the restuarant is also a treat. The hotel is in a great spot. In the heart of Ancient town and walking distance to all the attractions. This trip we had a late flight back to Australia and we offered showers hors after we had checked out.
Excellent
10.0
Pros: I gave 5 times a 10. It’s just a fantastic hotel, everything was perfect. The people (very helpful and friendly), great location, very nice breakfast area (8th floor with a nice view) and a very nice and comfortable room!
Excellent
10.0
Pros: Great property, excellent staff and service
Details
Reviews
Overall 9.4 Excellent
Based on 1,273 reviews
Service
9.7
Location
9.6
Breakfast
9.3
Value
9.2
Cleanliness
9.1
Food
9.0
Room
8.7
Vibe
8.6
Comfort
7.8
WiFi
6.3
Service
9.6
Location
9.6
Breakfast
9.4
Food
9.2
Room
8.3
Comfort
8.0
Service
9.8
Location
9.7
Breakfast
9.4
Cleanliness
9.3
Room
8.8
Comfort
8.2
9.6 Excellent
Pros: Breakfast was wonderful, well-presented with a large variety! The staff were incredible and made me feel very welcome, the room was .spotless with fantastic airconditioning and the free fresh fruit in the room was wonderful.
Cons:
7.9 Good
Pros: breakfast buffet is the best. staff there are really friendly and helpful
Cons: nth much
10.0 Excellent
Pros: This is a great little hotel, an oasis in the old quarter of Hanoi. The staff is very nice and they really try to help you out with anything you might need. There is a spa connected to the hotel that is excellent as well.
Cons:
10.0 Excellent
Pros: Very helpful and family friendly staff. Great value for money and highly recommended.
Cons:
9.2 Excellent
Pros: It was our honeymoon and they made every effort they could to help us out. The bed was great and the location was awesome.
Cons: The food could have been better. However we only had the breakfast, and you dont go to the hotel for the food anyway. Eat at other places.
10.0 Excellent
Pros: Everything was perfect, stayed here 3 times during my stay in Vietnam. Jenny and her team helped me so much and they made me feel at home. Location was perfect, rooms clean and comfy. Nice breakfast on the topfloor with a nice view. Don't look further, just go here!
Cons: Absolutely nothing
10.0 Excellent
Pros: Amazing customer service. Advice and tips given on where to visit in Hanoi. Extremely helpful staff, they book tours, restaurants and taxis for guests. Room was great value for money. Location was perfect for exploring the old quarter and other parts of town. We also ate in the hotel restaurant the food was great and good value. Breakfast was good and they gave us breakfast to take away upon our early checkout. If you are looking to stay in Hanoi stay here!
Cons: Nothing!
10.0 Excellent
Pros: This is the perfect hotel! The staff treat you like family and nothing is too much trouble. The rooms are very clean and the beds super confortable. We have stayed at this hotel several times and it never fails. The breakfast in the rooftop restuarant caters for both western and Asian tastes and is high quality. Dining in the restuarant is also a treat. The hotel is in a great spot. In the heart of Ancient town and walking distance to all the attractions. This trip we had a late flight back to Australia and we offered showers hors after we had checked out.
Cons: There is nothing I can fault with this hotel.
10.0 Excellent
Pros: I gave 5 times a 10. It’s just a fantastic hotel, everything was perfect. The people (very helpful and friendly), great location, very nice breakfast area (8th floor with a nice view) and a very nice and comfortable room!
Cons:
10.0 Excellent
Pros: Great property, excellent staff and service
Cons: Nothing worth writing about
With a stay at Serene Boutique Hotel & Spa, you'll be centrally located in Hanoi, within a 10-minute walk of Dong Xuan Market and Hanoi Old Town Night Market. Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Sofitel Legend Metropole Hanoi is an iconic award-winning colonial and neo-classical luxury hotel located in the heart of the old city. It is the ideal choice in Hanoi for business and leisure travelers as well as for weddings, conferences and social events. The hotel offers 364 rooms and suites together with three signature restaurants, three bars, seven function rooms, a heated swimming pool, the luxurious Le Spa du Metropole, complimentary WIFI and a unique Path of History tour.
Overall 9.3 Excellent
Based on 7,513 reviews
All Reviews
- All Reviews
- Couples
- Families
- Business
- Solo
Excellent
9.6
Pros: The hotel is very charming, comfortable and with a very nice ambiance. Staff are able to speak many languages and always able to guide us through the gigantic place. Location as well is perfect. Between the Opera and the lake hence almost everything was in walking distance. Breakfast was also great with plenty of option of very fresh. Massage from the Spa was one of the best I got in Vietnam (~5-6) with finally a foot bath that many don't offer.
Excellent
9.2
Pros: The character and ambiance of the hotel are excellent . The old colonial style with some great photos really adds to the atmosphere of the hotel . This is backed up by great service by staff who seem to do everything with already smile . The Spice restaurant and Angelinas bar were both excellent
Excellent
10.0
Excellent
10.0
Pros: The atmosphere of the hotel
Good
7.1
Good
6.3
Pros: Very good hotel but the staff need to be more polite.
Excellent
9.6
Pros: Good room service
Excellent
10.0
Pros: Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country
Excellent
10.0
Pros: beautiful heritage hotel , immaculately run by superb staff. Great bar with fantastic cocktails
Excellent
9.2
Pros: Breakfast was excellent, very comfortable child bed (although they tried to charge us for it, despite it being on the booking, which was annoying). Very nice room and exceptionally clean.
Excellent
10.0
Pros: The hotel and it’s staff were amazing. They made my stay in Vietnam very easy and enjoyable! I really enjoyed the hotel tour as well. The tour guide was very knowledgeable and very nice.
Excellent
9.6
Pros: Charming throughout. Great pool area.
Details
Reviews
Overall 9.3 Excellent
Based on 7,513 reviews
Location
9.6
Service
9.5
Vibe
9.4
Breakfast
9.0
Cleanliness
8.7
Amenities
8.7
Bar
8.5
Room
8.3
WiFi
7.8
Value
5.4
Vibe
9.6
Service
9.6
Location
9.5
Breakfast
9.0
Amenities
8.9
Room
8.8
Bar
8.3
Value
5.9
Location
9.5
Service
9.3
Breakfast
9.2
Vibe
9.1
Amenities
8.8
Food
8.6
Bar
8.2
Room
8.1
Comfort
6.4
Value
5.5
Location
9.6
Service
9.5
Vibe
9.4
Breakfast
9.1
Food
8.8
Bar
8.7
Room
8.0
Comfort
5.9
Value
5.8
Service
9.6
Location
9.6
Vibe
9.2
Breakfast
9.1
Amenities
8.9
Room
8.1
Bar
7.9
9.6 Excellent
Pros: The hotel is very charming, comfortable and with a very nice ambiance. Staff are able to speak many languages and always able to guide us through the gigantic place. Location as well is perfect. Between the Opera and the lake hence almost everything was in walking distance. Breakfast was also great with plenty of option of very fresh. Massage from the Spa was one of the best I got in Vietnam (~5-6) with finally a foot bath that many don't offer.
Cons: The coffee at breakfast was somehow either too light or too strong. The hotel is so huge that we got lost hence, signage would have been welcome. If we want to nitpick about (a little), swimming pool is a bit small and there is a smell of old furniture...
9.2 Excellent
Pros: The character and ambiance of the hotel are excellent . The old colonial style with some great photos really adds to the atmosphere of the hotel . This is backed up by great service by staff who seem to do everything with already smile . The Spice restaurant and Angelinas bar were both excellent
Cons: The only improvement would be the pool area which was very cramped .
10.0 Excellent
Pros:
Cons: The history and the way it has been preserved.
10.0 Excellent
Pros: The atmosphere of the hotel
Cons: Nothing, the hotel is outstanding
7.1 Good
Pros:
Cons: The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer
6.3 Good
Pros: Very good hotel but the staff need to be more polite.
Cons:
9.6 Excellent
Pros: Good room service
Cons:
10.0 Excellent
Pros: Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country
Cons:
10.0 Excellent
Pros: beautiful heritage hotel , immaculately run by superb staff. Great bar with fantastic cocktails
Cons:
9.2 Excellent
Pros: Breakfast was excellent, very comfortable child bed (although they tried to charge us for it, despite it being on the booking, which was annoying). Very nice room and exceptionally clean.
Cons: My daughter was given a scalding hot Hot Chocolate that she proceeded to drop on her leg and burn it. The Vietnamese staff were excellent and very very helpful, I thought the general manager was rather more worried about getting the area cleaned up.
10.0 Excellent
Pros: The hotel and it’s staff were amazing. They made my stay in Vietnam very easy and enjoyable! I really enjoyed the hotel tour as well. The tour guide was very knowledgeable and very nice.
Cons:
9.6 Excellent
Pros: Charming throughout. Great pool area.
Cons:
Sofitel Legend Metropole Hanoi is an iconic award-winning colonial and neo-classical luxury hotel located in the heart of the old city. It is the ideal choice in Hanoi for business and leisure travelers as well as for weddings, conferences and social events. The hotel offers 364 rooms and suites together with three signature restaurants, three bars, seven function rooms, a heated swimming pool, the luxurious Le Spa du Metropole, complimentary WIFI and a unique Path of History tour.
With a stay at Oriental Central Hotel in Hanoi (Hoan Kiem), you'll be steps from Thang Long Water Puppet Theatre and 3 minutes by foot from Hoan Kiem Lake. Featured amenities include complimentary wired Internet access, express check-in, and complimentary newspapers in the lobby. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
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Overall 9.3 Excellent
Based on 1,000 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: Lovely room with extra-comfortable bed and no city noise at all - yet right in the centre of the old town. Very helpful staff who looked after us well. Would definitely use again.
Excellent
10.0
Pros: Everything
Excellent
9.2
Pros: Extremely helpful and kind stuff. Excellent location. We absolutely loved it !
Excellent
10.0
Pros: Fantastic, friendly service!
Excellent
10.0
Pros: The room was clean and had everything we needed including complimentary fruit and snacks which was a lovely touch. Breakfast was good with a nice balance of foods. Service of all staff we encountered was excellent and they could not have been more accommodating and helpful!!
Excellent
10.0
Pros: The staff were excellent- great culture of customer service. The breakfast was excellent without going over the top.
Excellent
10.0
Pros: Great location, friendly staff
Excellent
9.2
Pros: Excellent friendly staff with great energy - good location in old quarter - very good bathrooms - comfy rooms
Excellent
9.6
Pros: Staff very friendly and attentive at all hours. Room was a good size, and decent shower. Free snacks and drinks were a definite bonus. Great location with lots of good restaurants nearby. Nice building.
Excellent
10.0
Pros: The staff at this hotel are absolutely fantastic. They attend to every detail no matter how minute to ensure that everything is taken care of. The trips to Sa Pa and Lan Ha Bay were beyond expectations and we received excellent deals and upgrades at every stage of our trip. Thomas and Leah are without a doubt the best hotel operators I've come across in a long time and I used to be a concierge at a 5 star hotel in Melbourne.
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Details
Reviews
Overall 9.3 Excellent
Based on 1,000 reviews
Service
9.8
Location
9.5
Breakfast
9.4
Value
9.4
Cleanliness
9.2
Vibe
8.1
Room
8.0
WiFi
7.1
Comfort
6.4
Service
9.8
Location
9.6
Breakfast
9.4
Cleanliness
9.0
Food
8.4
Room
7.7
Service
9.8
Location
9.5
Breakfast
9.5
Room
7.2
10.0 Excellent
Pros: Lovely room with extra-comfortable bed and no city noise at all - yet right in the centre of the old town. Very helpful staff who looked after us well. Would definitely use again.
Cons:
10.0 Excellent
Pros: Everything
Cons: Nothing
9.2 Excellent
Pros: Extremely helpful and kind stuff. Excellent location. We absolutely loved it !
Cons:
10.0 Excellent
Pros: Fantastic, friendly service!
Cons:
10.0 Excellent
Pros: The room was clean and had everything we needed including complimentary fruit and snacks which was a lovely touch. Breakfast was good with a nice balance of foods. Service of all staff we encountered was excellent and they could not have been more accommodating and helpful!!
Cons: There was nothing really to complain about - the room was probably on the small side.
10.0 Excellent
Pros: The staff were excellent- great culture of customer service. The breakfast was excellent without going over the top.
Cons:
10.0 Excellent
Pros: Great location, friendly staff
Cons:
9.2 Excellent
Pros: Excellent friendly staff with great energy - good location in old quarter - very good bathrooms - comfy rooms
Cons: Could do with a sitting area for guests different from the reception area - no window in breakfast room
9.6 Excellent
Pros: Staff very friendly and attentive at all hours. Room was a good size, and decent shower. Free snacks and drinks were a definite bonus. Great location with lots of good restaurants nearby. Nice building.
Cons: I've been spoilt by having amazing breakfasts at other hotels in Vietnam. There was nothing particularly bad about breakfast here, but it also lacked local Vietnamese options/flair. Vietnam is associated with amazing food, but breakfast here was just OK. Air conditioner condensate pipe got blocked and started spraying water into the room late at night. Had to call front desk to have it resolved. Usually caused by maintenance issues with them not being cleaned regularly enough. On the plus side this was resolved quickly by front desk staff with a screw driver and magic straw. I guess this happens pretty regularly. Minibar lacking price list, or indication that the items had to be paid for. We didn't consume any of them, so not a real issue. Likely just our room and price list got misplaced.
10.0 Excellent
Pros: The staff at this hotel are absolutely fantastic. They attend to every detail no matter how minute to ensure that everything is taken care of. The trips to Sa Pa and Lan Ha Bay were beyond expectations and we received excellent deals and upgrades at every stage of our trip. Thomas and Leah are without a doubt the best hotel operators I've come across in a long time and I used to be a concierge at a 5 star hotel in Melbourne.
Cons: Nothing, the place is perfect and the staff go above and beyond
With a stay at Oriental Central Hotel in Hanoi (Hoan Kiem), you'll be steps from Thang Long Water Puppet Theatre and 3 minutes by foot from Hoan Kiem Lake. Featured amenities include complimentary wired Internet access, express check-in, and complimentary newspapers in the lobby. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Located in Hanoi (Hoan Kiem), Essence Hanoi Hotel & Spa is within a 10-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
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Overall 9.2 Excellent
Based on 709 reviews
All Reviews
- All Reviews
- Families
- Couples
Good
6.3
Pros: Good Location for a night walk/ food. Good decorations. Staffs are good and nice.
Excellent
8.8
Pros: Lovely stay at Essence with very hospitable and caring staff. Good attention to detail.
Excellent
10.0
Pros: This was a great hotel. Right in the middle of the city centre yet an oasis of calm. Very helpfil people. Nice welcome drink. Connecting rooms were a good size.
Excellent
9.6
Pros: Located centrally at the beer street! Takes less than 2 min to reach the beer street, filled with local vibes and cultural experience. Hotel is quiet at night, and clean. Staff were friendly and initiative in offering assistance.
Excellent
10.0
Pros: The staff were exceptional and helpful and eager to engage with customers. In particular, Phoebe looked after us; and we enjoyed talking with Nora.
Excellent
10.0
Pros: This hotel by far exceeded my expectations. The hotel operates like a 5-star establishment. From arrival to checkout the service is phenomenal. The rooms are clean, the staff is extra friendly and the breakfast was the best I experienced in Vietnam. The location is right in the heart of the Old Quarter. I wish we could have stayed longer and I would absolutely stay here again.
Good
7.1
Pros: Great breakfast, friendly and attentive staff
Excellent
10.0
Pros: Loved it. Nice dark rooms.
Excellent
9.7
Pros: The staff were very attentive and helpful. The hotel is well located and nice and clean. Children are safe and happy here too. Terrific hotel. Highly recommend.
Excellent
9.2
Pros: Great staff, really quiet, excellent location and a very cool and comfortable
Excellent
10.0
Pros: Great location. The hotel is stylish and very clean. The restaurant food is excellent. The staff were very polite and went out of their way to be helpful. Our family really enjoyed staying at this hotel.
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Details
Reviews
Overall 9.2 Excellent
Based on 709 reviews
Wellness
10.0
Service
9.9
Cleanliness
9.7
Food
9.7
Location
9.4
WiFi
9.3
Breakfast
9.3
Vibe
9.1
Room
8.0
Amenities
7.6
Service
9.9
Food
9.8
Location
9.5
Breakfast
9.2
Vibe
8.7
Room
7.7
Service
9.9
Food
9.8
Location
9.5
Breakfast
9.4
Room
7.4
Comfort
7.0
6.3 Good
Pros: Good Location for a night walk/ food. Good decorations. Staffs are good and nice.
Cons: The room smells
8.8 Excellent
Pros: Lovely stay at Essence with very hospitable and caring staff. Good attention to detail.
Cons: The hotel is on one of the busiest streets of the Old Quarter. While the hotel has good sound-proofing, the street was in the heart of tourist-central.
10.0 Excellent
Pros: This was a great hotel. Right in the middle of the city centre yet an oasis of calm. Very helpfil people. Nice welcome drink. Connecting rooms were a good size.
Cons: Bathrooms were clean and tidy but just not up to the same standard as the rooms
9.6 Excellent
Pros: Located centrally at the beer street! Takes less than 2 min to reach the beer street, filled with local vibes and cultural experience. Hotel is quiet at night, and clean. Staff were friendly and initiative in offering assistance.
Cons:
10.0 Excellent
Pros: The staff were exceptional and helpful and eager to engage with customers. In particular, Phoebe looked after us; and we enjoyed talking with Nora.
Cons: Nothing
10.0 Excellent
Pros: This hotel by far exceeded my expectations. The hotel operates like a 5-star establishment. From arrival to checkout the service is phenomenal. The rooms are clean, the staff is extra friendly and the breakfast was the best I experienced in Vietnam. The location is right in the heart of the Old Quarter. I wish we could have stayed longer and I would absolutely stay here again.
Cons: No cons.
7.1 Good
Pros: Great breakfast, friendly and attentive staff
Cons: Very noisy on Sat night, until after 1am - the downside of the old quarter location
10.0 Excellent
Pros: Loved it. Nice dark rooms.
Cons:
9.7 Excellent
Pros: The staff were very attentive and helpful. The hotel is well located and nice and clean. Children are safe and happy here too. Terrific hotel. Highly recommend.
Cons: Nothing to say. A rooftop bar would be nice.
9.2 Excellent
Pros: Great staff, really quiet, excellent location and a very cool and comfortable
Cons: No gym, breakfast was kind of so-so
10.0 Excellent
Pros: Great location. The hotel is stylish and very clean. The restaurant food is excellent. The staff were very polite and went out of their way to be helpful. Our family really enjoyed staying at this hotel.
Cons:
Located in Hanoi (Hoan Kiem), Essence Hanoi Hotel & Spa is within a 10-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
With a stay at Golden Art Hotel, you'll be centrally located in Hanoi, within a 10-minute walk of Dong Xuan Market and Hang Da Market. Featured amenities include a computer station, express check-in, and express check-out.
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Overall 9.1 Excellent
Based on 866 reviews
All Reviews
- All Reviews
- Couples
- Families
Excellent
10.0
Pros: First of all, all of the staff, every single one of them was amazing. So friendly, helpful and engaging. I travel alone and I’m usually a bit hesitant to book tours. Mr. Hung arranged a tour for me to Halong Bay and it was perfect. If you’re anything like me and hesitant to book tours through hotels, you have my word these guys are good and priced fairly. The room was immaculate, shower was awesome, bed was very comfy, air con was good and the Mini bar was very fairly priced. I will be staying here again when I return to Hanoi. cảm ơn mọi người rất nhiều tại Golden Art! rất nhiều tình yêu, Jack
Excellent
10.0
Pros: Such friendly staff who were helpful and could organise taxis etc for you. Great breakfast. Also use of shower room post check out was amazing!
Excellent
10.0
Pros: Good staff, good manager. Susan, Hung and Minh in the heart. Perfect breakfast!!
Excellent
10.0
Pros: Hung and his staff (Minh, Susan, Sam and the others) make the better to fell you at home. They help us with transfer to Sapa, and they give us a free upgrade. They do the better always with the smile. I hope that i meet them again :) rooms Very clean and breakfast perfect
Excellent
8.3
Pros: Most things is wonderful. This is my second time to live in this hotel such as visited Hanoi 4 years ago. Location. Service. Food. All is ok
Excellent
9.2
Pros: Staff super friendly, helpful and professional. Very clean. Good position: in the old town but quite silent. Very good breakfast!
Excellent
10.0
Pros: Friendly staff. Great location. Very clean rooms. Comfortable and affordable. Staff played with my 5year old daughter. Very friendly towards families. Thank for everything.
Excellent
8.8
Pros: Staff were absolutely excellent. They organized for a late checkout (extra cost) but was well worth it. We left our bags at the hotel for the entire day after checkout and we showered before leaving for the train. Beds were b comfortable and good air con.
Excellent
9.2
Pros: Excellent location for visiting Hanoi, right in the center of Old Quarter, but on a very quiet street. Very comfortable beds! Wonderful and welcoming staff, always ready to help with a smile!
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Details
Reviews
Overall 9.1 Excellent
Based on 866 reviews
Service
9.7
Location
9.5
Breakfast
8.9
WiFi
8.6
Vibe
8.4
Room
8.1
Service
9.7
Location
9.5
Breakfast
8.9
Room
7.9
Service
9.8
Location
9.1
Room
7.8
10.0 Excellent
Pros: First of all, all of the staff, every single one of them was amazing. So friendly, helpful and engaging. I travel alone and I’m usually a bit hesitant to book tours. Mr. Hung arranged a tour for me to Halong Bay and it was perfect. If you’re anything like me and hesitant to book tours through hotels, you have my word these guys are good and priced fairly. The room was immaculate, shower was awesome, bed was very comfy, air con was good and the Mini bar was very fairly priced. I will be staying here again when I return to Hanoi. cảm ơn mọi người rất nhiều tại Golden Art! rất nhiều tình yêu, Jack
Cons:
10.0 Excellent
Pros: Such friendly staff who were helpful and could organise taxis etc for you. Great breakfast. Also use of shower room post check out was amazing!
Cons: Nothing
10.0 Excellent
Pros: Good staff, good manager. Susan, Hung and Minh in the heart. Perfect breakfast!!
Cons:
10.0 Excellent
Pros: Hung and his staff (Minh, Susan, Sam and the others) make the better to fell you at home. They help us with transfer to Sapa, and they give us a free upgrade. They do the better always with the smile. I hope that i meet them again :) rooms Very clean and breakfast perfect
Cons: Nothing
8.3 Excellent
Pros: Most things is wonderful. This is my second time to live in this hotel such as visited Hanoi 4 years ago. Location. Service. Food. All is ok
Cons: Except payment method. It ask 3.5 percent fee if you pay by credit card. In addition. When I check in the receptionist said the credit card charge fee is 3%. Not 3.5% I wish in next time I can pay by credit card without any more money It influence experience a lot
9.2 Excellent
Pros: Staff super friendly, helpful and professional. Very clean. Good position: in the old town but quite silent. Very good breakfast!
Cons: ...the rooms are not too big...
10.0 Excellent
Pros: Friendly staff. Great location. Very clean rooms. Comfortable and affordable. Staff played with my 5year old daughter. Very friendly towards families. Thank for everything.
Cons:
8.8 Excellent
Pros: Staff were absolutely excellent. They organized for a late checkout (extra cost) but was well worth it. We left our bags at the hotel for the entire day after checkout and we showered before leaving for the train. Beds were b comfortable and good air con.
Cons: Tea was not hot enough at breakfast and there could have been a better selection. We told the staff and they took this on board.
9.2 Excellent
Pros: Excellent location for visiting Hanoi, right in the center of Old Quarter, but on a very quiet street. Very comfortable beds! Wonderful and welcoming staff, always ready to help with a smile!
Cons:
With a stay at Golden Art Hotel, you'll be centrally located in Hanoi, within a 10-minute walk of Dong Xuan Market and Hang Da Market. Featured amenities include a computer station, express check-in, and express check-out.
Hanoi Old Town Hotel is in the heart of Hanoi, within a 5-minute walk of Hanoi Old City Gate and Dong Xuan Market. Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Overall 9.1 Excellent
Based on 219 reviews
All Reviews
- All Reviews
Excellent
9.4
Pros: All of the staff here were very kind, helpful and hospitable. They were enthusiastic about my visit, plans and making sure I had everything I needed. They even stored my bag for me after checking out and during a hot sweaty day of trekking around the city offered me to shower in their spare shower before I got on my overnight bus. If you need anything at all Lily is your girl!
Good
7.7
Pros: Great breakfast and it's included in your room price. Lots of choices and a nice way to start your day. Good location and close to many tourist destinations. Staff was extremely friendly and even printed off our visa papers for us.
Details
Reviews
Overall 9.1 Excellent
Based on 219 reviews
Food
10.0
Service
9.8
Location
9.7
Breakfast
9.6
Cleanliness
9.0
Room
8.8
Amenities
8.1
9.4 Excellent
Pros: All of the staff here were very kind, helpful and hospitable. They were enthusiastic about my visit, plans and making sure I had everything I needed. They even stored my bag for me after checking out and during a hot sweaty day of trekking around the city offered me to shower in their spare shower before I got on my overnight bus. If you need anything at all Lily is your girl!
Cons:
7.7 Good
Pros: Great breakfast and it's included in your room price. Lots of choices and a nice way to start your day. Good location and close to many tourist destinations. Staff was extremely friendly and even printed off our visa papers for us.
Cons: Room was mostly clean, but the bathroom/shower area was a bit grimy from age. The bigger issue was that the Wi-Fi completely stopped working (we were on the sixth floor) during our last two days there. It wasn't a huge deal, but not ideal.
Hanoi Old Town Hotel is in the heart of Hanoi, within a 5-minute walk of Hanoi Old City Gate and Dong Xuan Market. Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Beautifully located in the heart of Vietnam’s capital, Meliá Hanoi welcomes all who are looking for splendid accommodation, first-class facilities, and warm service. Luxurious rooms and a wide array of facilities, from a state-of-the-art business center to an outdoor swimming pool, make the hotel a perfect choice for business or leisure. The Meliá Hanoi also offers diners a world of culinary delights to explore, from the international themed buffets of El Patio to the local flavors of El Oriental. Strategically located in Hanoi, the hotel stands a short distance from many key districts and major attractions such as the Hanoi Opera House, Old Quarter, Temple of Literature, and Ho Chi Minh Mausoleum. Celebrating the nation’s rich culture and traditions, including the natural wonder of Ha Long Bay, the hotel’s tour desk offers guests many ways to explore Vietnam. With spectacular views in every room, dedicated staff, and outstanding facilities, the Meliá Hanoi is perfect for anyone looking to melt the city’s hustle and bustle away and experience the ultimate in rest and relaxation.
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Overall 9.0 Excellent
Based on 4,035 reviews
All Reviews
- All Reviews
- Families
- Couples
- Business
- Solo
Okay
5.0
Pros: Not value for the money.
Excellent
9.6
Pros: Love the suite room! Comfortable and awesome. Place is clean and the staff are polite too
Excellent
9.2
Pros: Breakfast is nice with a variety of choices. The best part is freshly squeeze fruit juices upon request.
Good
7.9
Pros: High standard in all points of view, large rooms and well fonctionnal, good location
Excellent
10.0
Pros: The breakfast was really good. I like the Viet Nam ice coffee very much.
Excellent
8.8
Pros: I was on " The Level " with VIP services , Nice lounge idea good food serving.
Excellent
9.2
Pros: We got a free upgrade to a junior suite and didn't need the extra bed we had ordered. Room was always clean and quiet, beds were very comfortable. Breakfast was excellent, plenty to choose. Nice life music in the lobby most evening.
Okay
4.2
Pros: Poor location
Excellent
9.6
Pros: The service was fantastic! Rooms were very comfortable
Excellent
9.6
Pros: Quality and comfort of the rooms and friendly staff.
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Details
Reviews
Overall 9.0 Excellent
Based on 4,035 reviews
Breakfast
9.1
Bar
8.9
Location
8.9
Room
8.8
Service
8.7
Cleanliness
8.6
Comfort
8.6
WiFi
8.6
Food
8.5
Vibe
8.0
Wellness
7.6
Amenities
7.1
Value
6.8
Breakfast
9.3
Location
9.1
Service
8.7
Room
7.9
Vibe
7.6
Amenities
7.3
Breakfast
8.9
Service
8.6
Comfort
8.5
Room
8.5
Location
8.3
Vibe
7.8
Amenities
6.6
Location
9.1
Service
9.0
Breakfast
9.0
Food
8.8
Room
8.1
Vibe
6.9
Amenities
6.4
Breakfast
9.1
Comfort
8.7
Location
8.0
Room
7.9
5.0 Okay
Pros: Not value for the money.
Cons: Location.
9.6 Excellent
Pros: Love the suite room! Comfortable and awesome. Place is clean and the staff are polite too
Cons: Nothing I dislike this time
9.2 Excellent
Pros: Breakfast is nice with a variety of choices. The best part is freshly squeeze fruit juices upon request.
Cons: Shower facilities. There is no separate shower area with bath tub.
7.9 Good
Pros: High standard in all points of view, large rooms and well fonctionnal, good location
Cons: Swimming pool not so nice and clean, airport transport overpriced
10.0 Excellent
Pros: The breakfast was really good. I like the Viet Nam ice coffee very much.
Cons: None.
8.8 Excellent
Pros: I was on " The Level " with VIP services , Nice lounge idea good food serving.
Cons: The breakfast in the lounge was a bit limited. Some constructions on my floor was drilling during the day.
9.2 Excellent
Pros: We got a free upgrade to a junior suite and didn't need the extra bed we had ordered. Room was always clean and quiet, beds were very comfortable. Breakfast was excellent, plenty to choose. Nice life music in the lobby most evening.
Cons: Some confusion with babysitter and bill but staff was helpful and accommodating. Lots of water leaking under shower door.
4.2 Okay
Pros: Poor location
Cons: Nothing
9.6 Excellent
Pros: The service was fantastic! Rooms were very comfortable
Cons: The smell in the lobby was too strong from the air freshener scent. It gave me a headache
9.6 Excellent
Pros: Quality and comfort of the rooms and friendly staff.
Cons: None
Beautifully located in the heart of Vietnam’s capital, Meliá Hanoi welcomes all who are looking for splendid accommodation, first-class facilities, and warm service. Luxurious rooms and a wide array of facilities, from a state-of-the-art business center to an outdoor swimming pool, make the hotel a perfect choice for business or leisure. The Meliá Hanoi also offers diners a world of culinary delights to explore, from the international themed buffets of El Patio to the local flavors of El Oriental. Strategically located in Hanoi, the hotel stands a short distance from many key districts and major attractions such as the Hanoi Opera House, Old Quarter, Temple of Literature, and Ho Chi Minh Mausoleum. Celebrating the nation’s rich culture and traditions, including the natural wonder of Ha Long Bay, the hotel’s tour desk offers guests many ways to explore Vietnam. With spectacular views in every room, dedicated staff, and outstanding facilities, the Meliá Hanoi is perfect for anyone looking to melt the city’s hustle and bustle away and experience the ultimate in rest and relaxation.
Hanoi Pearl Hotel is centrally located in Hanoi, a 4-minute walk from Hang Gai Street and 5 minutes by foot from St. Joseph's Cathedral. Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby.
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Overall 9.0 Excellent
Based on 2,097 reviews
All Reviews
- All Reviews
- Families
- Couples
- Solo
Excellent
8.3
Pros: The room is comfortable and there is a widespread breakfast selection.
Excellent
10.0
Pros: This hotel was amazing... fabulous location in the old quarter of Hanoi... Staff are very helpful and so welcoming!
Excellent
9.7
Pros: Room was stunning with classic molding, hard wood floors and a huge shower. Front desk agent offered to check me in hours early when I only asked to check a bag. The entire staff was attentive and helpful.
Excellent
10.0
Pros: Dominic and all other staff extremely helpful.
Good
7.1
Pros: Courteous staff
Excellent
10.0
Pros: Staff were super friendly and helpful. Location perfect for the old quarter.
Excellent
10.0
Pros: I liked the location and the friendliness of the staff
Excellent
10.0
Pros: The staff and location were the best!
Excellent
8.8
Pros: The restaurant was excellent. Wonderful Vietnamese food with excellent presentation, service and value for the money
Excellent
10.0
Pros: We loved The Hanoi Pearl it’s location was perfect 2 min walk to the Lake and as we arrived on Friday night the road around the lake was closed making it perfect for walking . The staff are so helpful especially Ms Betty Pham whose smiling face welcomed us each day .. the beds were so comfortable and breakfast delicious we highly recommend this Hoyel .
Excellent
10.0
Pros: Heart of tourist zone. Amazing staff. Would stay again. Excellent English.
Excellent
10.0
Pros: The hotel was walking distance to the main areas, including the night market on the weekends (which includes Beer Street). It is also across the street from a GREAT bar with happy hour from 4-8pm called "Polite & Co". The staff's hospitality was excellent - they were on time to pick us up from the airport and explained every single thing to us on arrival and offered help throughout our stay in Hanoi.
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Details
Reviews
Overall 9.0 Excellent
Based on 2,097 reviews
Location
9.6
Service
9.5
WiFi
9.5
Breakfast
8.8
Food
8.3
Room
7.8
Wellness
4.4
Service
9.5
Location
9.5
Breakfast
9.0
Room
7.5
Service
9.7
Location
9.7
Breakfast
8.4
Room
7.5
Location
9.7
Service
9.4
Breakfast
8.8
Room
7.2
8.3 Excellent
Pros: The room is comfortable and there is a widespread breakfast selection.
Cons: The pastries are a bit hard.
10.0 Excellent
Pros: This hotel was amazing... fabulous location in the old quarter of Hanoi... Staff are very helpful and so welcoming!
Cons:
9.7 Excellent
Pros: Room was stunning with classic molding, hard wood floors and a huge shower. Front desk agent offered to check me in hours early when I only asked to check a bag. The entire staff was attentive and helpful.
Cons: Although the entire old quarter area is bustling and loud, there are two bars directly across the narrow street from the window our room faced. The noise on the weekend did not quiet down until after midnight.
There was also a minor issue with the hot water not getting very hot, and although the staff was apologetic, they could not remedy this issue before we checked out.
10.0 Excellent
Pros: Dominic and all other staff extremely helpful.
Cons: Everything was fantastic.
7.1 Good
Pros: Courteous staff
Cons: Little variety
10.0 Excellent
Pros: Staff were super friendly and helpful. Location perfect for the old quarter.
Cons: Breakfast was a strange combination but adequate.
10.0 Excellent
Pros: I liked the location and the friendliness of the staff
Cons: Restaurant just ok
10.0 Excellent
Pros: The staff and location were the best!
Cons:
8.8 Excellent
Pros: The restaurant was excellent. Wonderful Vietnamese food with excellent presentation, service and value for the money
Cons:
10.0 Excellent
Pros: We loved The Hanoi Pearl it’s location was perfect 2 min walk to the Lake and as we arrived on Friday night the road around the lake was closed making it perfect for walking . The staff are so helpful especially Ms Betty Pham whose smiling face welcomed us each day .. the beds were so comfortable and breakfast delicious we highly recommend this Hoyel .
Cons:
10.0 Excellent
Pros: Heart of tourist zone. Amazing staff. Would stay again. Excellent English.
Cons: Nothing.
10.0 Excellent
Pros: The hotel was walking distance to the main areas, including the night market on the weekends (which includes Beer Street). It is also across the street from a GREAT bar with happy hour from 4-8pm called "Polite & Co". The staff's hospitality was excellent - they were on time to pick us up from the airport and explained every single thing to us on arrival and offered help throughout our stay in Hanoi.
Cons: The breakfast could have had more options for vegetarians.
Hanoi Pearl Hotel is centrally located in Hanoi, a 4-minute walk from Hang Gai Street and 5 minutes by foot from St. Joseph's Cathedral. Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby.
With a stay at Apricot Hotel in Hanoi (Hoan Kiem), you'll be a 4-minute walk from St. Joseph's Cathedral and 8 minutes by foot from Thang Long Water Puppet Theatre. Featured amenities include complimentary wired Internet access, a 24-hour front desk, and an elevator (lift). This hotel has 3 meeting rooms available for events. Limited parking is available onsite.
Overall 8.9 Excellent
Based on 1,943 reviews
All Reviews
- All Reviews
- Couples
- Families
- Business
Excellent
8.3
Pros: The location!
Excellent
10.0
Pros: Perfect location, beautiful decor, very clean, staff is polite and helpful.
Great view from the rooftop bar and the library.
Comfy beds, great amenities, free wi-fi, and cable TV.
Excellent
10.0
Pros: Excellent staff. Very clean . Great value for five star hotel .
Excellent
8.8
Pros: The breakfast was great,a lot of kind of food.We swam at roof pool.We could stay at lobby for waiting time.
Excellent
9.6
Pros: the situation, the views from the rooftop, the food, the staff
Excellent
10.0
Pros: Couldn’t fault hotel and accommodation! After the delightful chaos of Hanoi, entering the calm of the Apricot was bliss. Staff got to know us over the few days stay and it felt very personal. Room was large, elegant, and beautifully comfortable . Bed was fabulously comfy and enjoyed the marbled large bathroom! Location opposite to the lake and old town area could not have been bettered. Breakfast choice - amazing!
Excellent
10.0
Pros: The staff were extremely attentive and helpful. Little touches like a glass of cold juice upon arrival, help with the cases, opening the doors for us, complimentary fruit in our room.. made it feel very welcoming. The hotel is immaculate and feels very fresh. It is very central to everything but still very peaceful inside. Would definitely recommend this place to anyone coming to Hanoi.
Excellent
10.0
Pros: Really great location in a wonderful city. Area around the lake is pedestrianised at weekends and it was great to see all the family-friendly activity there.
Okay
5.1
Pros: Great location and faciliitiew
Excellent
9.2
Pros: The breakfast is generally good. The hotel staff made a good effort to take care of my special needs.
Okay
5.4
Pros: The overall look and impression when arriving. You may have the feeling of luxury with tasteful decoration and furniture. Staff was commonly nice and very helpful. The location is perfect, just in front of the lake and close to main attractions. The breakfast is very decent but surely not the best I got from a 5 stars hotel.
Excellent
10.0
Pros: Ideally located, beautifully appointed, and incredible staff!
Details
Reviews
Overall 8.9 Excellent
Based on 1,943 reviews
Location
9.7
Vibe
9.1
WiFi
9.1
Service
8.3
Bar
8.3
Amenities
8.0
Room
7.5
Pool
7.2
Breakfast
6.9
Comfort
5.9
Value
4.3
Wellness
4.2
Location
9.8
Vibe
8.9
Service
8.2
Amenities
7.5
Room
7.2
Pool
6.3
Comfort
6.2
Value
4.3
Wellness
3.6
Location
9.8
Service
8.9
Vibe
8.8
Amenities
7.9
Room
7.3
Breakfast
6.7
Vibe
8.8
8.3 Excellent
Pros: The location!
Cons: The breakfast was not bad but it wasnt good enough for price also. And the room is not so spacious..
10.0 Excellent
Pros: Perfect location, beautiful decor, very clean, staff is polite and helpful.
Great view from the rooftop bar and the library.
Comfy beds, great amenities, free wi-fi, and cable TV.
Cons: Pool is on the rooftop, so can't swim when the weather is cold.
10.0 Excellent
Pros: Excellent staff. Very clean . Great value for five star hotel .
Cons:
8.8 Excellent
Pros: The breakfast was great,a lot of kind of food.We swam at roof pool.We could stay at lobby for waiting time.
Cons:
9.6 Excellent
Pros: the situation, the views from the rooftop, the food, the staff
Cons: some rooms are in the interior and don't have any views
10.0 Excellent
Pros: Couldn’t fault hotel and accommodation! After the delightful chaos of Hanoi, entering the calm of the Apricot was bliss. Staff got to know us over the few days stay and it felt very personal. Room was large, elegant, and beautifully comfortable . Bed was fabulously comfy and enjoyed the marbled large bathroom! Location opposite to the lake and old town area could not have been bettered. Breakfast choice - amazing!
Cons: We are presuming the swimming pool area /roof top bar is next on the agenda for refurbishment as it poor in comparison to the stunnign We only visited once for a swim as although it was clean, tidy and had good views, for us to spend time or sit around the pool area wasnt conducive with a five star experience. The roof top terrace bar was poor and wouldn’t have encouraged us to hang around, sadly!
10.0 Excellent
Pros: The staff were extremely attentive and helpful. Little touches like a glass of cold juice upon arrival, help with the cases, opening the doors for us, complimentary fruit in our room.. made it feel very welcoming. The hotel is immaculate and feels very fresh. It is very central to everything but still very peaceful inside. Would definitely recommend this place to anyone coming to Hanoi.
Cons: Nothing
10.0 Excellent
Pros: Really great location in a wonderful city. Area around the lake is pedestrianised at weekends and it was great to see all the family-friendly activity there.
Cons: There was some building work going on next door so there was construction noise in the mornings.
5.1 Okay
Pros: Great location and faciliitiew
Cons: Lack of hygiene. Found many ants in the bed. Also the rooftop bar staff has abusive practices
9.2 Excellent
Pros: The breakfast is generally good. The hotel staff made a good effort to take care of my special needs.
Cons: Vegetables and special international dishes were quite acceptable.
5.4 Okay
Pros: The overall look and impression when arriving. You may have the feeling of luxury with tasteful decoration and furniture. Staff was commonly nice and very helpful. The location is perfect, just in front of the lake and close to main attractions. The breakfast is very decent but surely not the best I got from a 5 stars hotel.
Cons: So much to tell unfortunately : The hotel is under renovation; not only itself but there is also a construction site just in front so that the view is very lamentable. My partner being pregnant,we asked for another room (as we were placed in front of the construction site) and the answer was that we could be relocated at the upper floor or need to pay an extra (construction started at 9 A.M. and could be heard in the whole hotel... very annoying during our breakfast). Hence staff was not very helpful. They provided only one key during the check-in and the key is mandatory for the air-con. Therefore each time we came to our room it was very warm and... smelly (humidity smell) Staff were also fixing the lift (one to reach the amenities), the swimming pool and one camera in the lift was completely broken with pieces on the floor. Hence, the overall impression after one hour was that the finish is so poor. I felt that even some staff were a bit embarrassed about the current conditions (on the rooftop especially) In conclusion, surely one of the most disappointing experience and 5 stars hotel I've been. Such a pity!
10.0 Excellent
Pros: Ideally located, beautifully appointed, and incredible staff!
Cons: We loved everything! Beautiful artwork throughout, relaxing rooftop pool, great food and a very helpful staff
With a stay at Apricot Hotel in Hanoi (Hoan Kiem), you'll be a 4-minute walk from St. Joseph's Cathedral and 8 minutes by foot from Thang Long Water Puppet Theatre. Featured amenities include complimentary wired Internet access, a 24-hour front desk, and an elevator (lift). This hotel has 3 meeting rooms available for events. Limited parking is available onsite.
With a stay at Pan Pacific Hanoi, you'll be centrally located in Hanoi, within a 5-minute drive of Hanoi Old City Gate and Thang Long Water Puppet Theatre. Featured amenities include complimentary wired Internet access, a business center, and express check-out. Planning an event in Hanoi? This hotel has facilities measuring 13143 square feet (1221 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Overall 8.7 Excellent
Based on 5,353 reviews
All Reviews
- All Reviews
- Business
- Couples
- Families
- Solo
Excellent
10.0
Pros: This hotel was a great stay. King treatment from the time I stepped from the cab to the time I checked out.
Excellent
10.0
Pros: Excellent staff The club room is excellent value Absolutely brilliant mattresses for a comfortable sleep Great location, views
Excellent
8.3
Pros: The location was great for our last day and a walking distance to the Pagoda and Home restaurant.
Excellent
10.0
Pros: Staff were amazing, view from the room was beautiful. The bed was so comfortable! Spent the day after a long flight at the spa & with room service. Exceeded expectations. Would definitely return
Excellent
9.6
Pros: The service is excellent.
Excellent
10.0
Pros: Amazing breakfast and rooftop bar! Very clean rooms and very, very kind staff. I’ll definitely come back!
Excellent
10.0
Pros: Everything! The place, view, food and staff. We’ve stayed here four times and always come home with great memories.
Excellent
10.0
Pros: The staff were fabulous and personable. The location ideal close to the old part of the city. Great view over West Lake.
Good
7.9
Pros: very busy corner area location. when checking in we paid extra for upgrade to suite - has 02 rooms connected and share same foyer.but not what expected paying USD100 ADDITIONAL UPGRADE PER NIGHT.. some issues with keys but sorted out by hotel. breakfast is so.. so... room lighting is so .. so. main lobby represent nice, but room is a bit old compare to other Pan Pacific hotel. kids did mess up slight when they order room-services. Hotel staff did clean up , but they did not clean up to our expectation.. could have do better cleaning. Overall good clean hotel and reasonable budget for family stay.
Excellent
10.0
Pros: Lovely helpful staff. Beautiful room. We loved our evening at the rooftop bar, it was the perfect view.
Excellent
9.6
Pros: Amazing staff and spacious rooms. The best in Hanoi.
Details
Reviews
Overall 8.7 Excellent
Based on 5,353 reviews
Bar
9.1
Service
9.0
Breakfast
8.4
Location
8.3
Room
7.6
Amenities
7.1
Value
6.0
WiFi
5.8
Comfort
5.3
Service
9.1
Location
8.4
Breakfast
7.8
Room
6.2
Comfort
4.0
WiFi
3.9
Service
9.0
Bar
9.0
Breakfast
8.4
Room
8.3
Location
7.9
Comfort
6.0
Value
5.9
Bar
9.2
Service
8.8
Breakfast
8.5
Location
8.3
Room
7.1
Vibe
6.7
Comfort
5.0
Service
9.1
Location
8.6
Amenities
7.6
Room
7.5
10.0 Excellent
Pros: This hotel was a great stay. King treatment from the time I stepped from the cab to the time I checked out.
Cons: Nothing to dislike.
10.0 Excellent
Pros: Excellent staff The club room is excellent value Absolutely brilliant mattresses for a comfortable sleep Great location, views
Cons: The rooms look slightly dated
8.3 Excellent
Pros: The location was great for our last day and a walking distance to the Pagoda and Home restaurant.
Cons: Nothing
10.0 Excellent
Pros: Staff were amazing, view from the room was beautiful. The bed was so comfortable! Spent the day after a long flight at the spa & with room service. Exceeded expectations. Would definitely return
Cons:
9.6 Excellent
Pros: The service is excellent.
Cons: The location is a bit far from old quarter.
10.0 Excellent
Pros: Amazing breakfast and rooftop bar! Very clean rooms and very, very kind staff. I’ll definitely come back!
Cons:
10.0 Excellent
Pros: Everything! The place, view, food and staff. We’ve stayed here four times and always come home with great memories.
Cons: None. It’s one of our favorite hotels in Hanoi.
10.0 Excellent
Pros: The staff were fabulous and personable. The location ideal close to the old part of the city. Great view over West Lake.
Cons: Nothing to note.
7.9 Good
Pros: very busy corner area location. when checking in we paid extra for upgrade to suite - has 02 rooms connected and share same foyer.but not what expected paying USD100 ADDITIONAL UPGRADE PER NIGHT.. some issues with keys but sorted out by hotel. breakfast is so.. so... room lighting is so .. so. main lobby represent nice, but room is a bit old compare to other Pan Pacific hotel. kids did mess up slight when they order room-services. Hotel staff did clean up , but they did not clean up to our expectation.. could have do better cleaning. Overall good clean hotel and reasonable budget for family stay.
Cons:
10.0 Excellent
Pros: Lovely helpful staff. Beautiful room. We loved our evening at the rooftop bar, it was the perfect view.
Cons:
9.6 Excellent
Pros: Amazing staff and spacious rooms. The best in Hanoi.
Cons:
With a stay at Pan Pacific Hanoi, you'll be centrally located in Hanoi, within a 5-minute drive of Hanoi Old City Gate and Thang Long Water Puppet Theatre. Featured amenities include complimentary wired Internet access, a business center, and express check-out. Planning an event in Hanoi? This hotel has facilities measuring 13143 square feet (1221 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Centrally located in Hanoi, Movenpick Hotel Hanoi is within a 15-minute walk of St. Joseph's Cathedral and Hoan Kiem Lake. Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 4 meeting rooms available for events. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Overall 8.6 Excellent
Based on 4,215 reviews
All Reviews
- All Reviews
- Business
- Couples
- Families
- Solo
Excellent
8.3
Pros: facilities
Excellent
9.2
Pros: The staff makes the difference. They are polite and attentive to the guest request
Okay
5.1
Excellent
10.0
Pros: Great friendly service and location
Good
7.9
Pros: Nice hotel in good location
Excellent
9.6
Pros: Greaf Location . Nice breakfast. Nice chocolate treat at 5pm for an hour everyday . FREE
Excellent
10.0
Pros: Everything, the speed of check in / check out, the top class well trained and experienced staff, etc, that's what makes Movempic one of my top choice in Hanoi
Excellent
10.0
Pros: Everything else, that's why I keep on coming back to Movempic
Good
7.5
Pros: Ah, I normally do not select hotels like this, but on this occasion I wanted to "pamper" myself. Breakfast selection is great, the usual for a hotel of this kind, but service there was not very attentive.
Excellent
9.2
Pros: The staff makes a difference. Well trained and polite. Check in was easy and quick
Excellent
8.3
Pros: The staff was super friendly and nice
Excellent
10.0
Pros: Good location and excellent services
Details
Reviews
Overall 8.6 Excellent
Based on 4,215 reviews
Location
9.3
Service
8.8
Breakfast
8.7
Food
8.2
Room
7.9
Comfort
5.9
WiFi
5.1
Location
9.1
Breakfast
8.6
Service
8.3
Vibe
7.7
Value
7.7
Room
7.4
Comfort
5.6
Location
9.4
Breakfast
9.0
Service
8.8
Room
7.8
Location
9.2
Breakfast
8.9
Service
8.8
Cleanliness
8.7
Food
8.2
Room
7.8
Vibe
7.8
Location
9.3
Breakfast
8.9
Service
8.6
Room
7.4
8.3 Excellent
Pros: facilities
Cons: Staff
9.2 Excellent
Pros: The staff makes the difference. They are polite and attentive to the guest request
Cons: Nil
5.1 Okay
Pros:
Cons: Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.
10.0 Excellent
Pros: Great friendly service and location
Cons: No bar access
7.9 Good
Pros: Nice hotel in good location
Cons:
9.6 Excellent
Pros: Greaf Location . Nice breakfast. Nice chocolate treat at 5pm for an hour everyday . FREE
Cons: We were given a room facing the front main road. It is very noisy because the motorist in Hanoi just loved to horn for almost every thing. Couldn't sleep on the first night. I realised that the windows of this room were a single 5mm glass panel. The next day upon my complaint to the front desk, we were upgraded to a deluxe room facing the back . This room was very much quieter and we had sound, good quality sleep for the rest of the stay. I would request the management to upgrade their rooms facing the front ti a double glazed sound proof windows and thicker curtains. Other than that, it is a lovely place to stay
10.0 Excellent
Pros: Everything, the speed of check in / check out, the top class well trained and experienced staff, etc, that's what makes Movempic one of my top choice in Hanoi
Cons:
10.0 Excellent
Pros: Everything else, that's why I keep on coming back to Movempic
Cons: The neighbour (unrelated to my stay) had a loud voice on the phone, the sound proofing of the suite door between his room and mine wasn't good enough. The hotel should make sure that if 'half suite' rooms are given to guests, the sound proofing of the separating door are the same as that of a solid wall.
7.5 Good
Pros: Ah, I normally do not select hotels like this, but on this occasion I wanted to "pamper" myself. Breakfast selection is great, the usual for a hotel of this kind, but service there was not very attentive.
Cons: Unfortunately, I made an error in booking 1 night instead of an intended 2, and did not see my error until I arrived. Unfortunately, the hotel was not able to accommodate me the next day. My interaction with the desk clerk was not entirely satisfactory; I could not get are very good sense of my chances to continue for the additional night. In the event, I decided to find alternative arrangements on my own withing 30 minutes of hitting my room. I think a full service hotel like this might have offered to help in getting an alternative booking. I know Hanoi well, and the hotels on offer here. For 1/3 of the price one can get a bigger room, just as clean, with more personalized service, and a fine location. The gym here is not opened 24/7; that would have helped me in the circumstances having checked in 21:30 (they did hold my room, as I would expect) and having to leave for work early (7:45). No real blame to be placed here, except on me for my error. I just left feeling that the value for the money was not there, and probably would not have felt so even if I had booked as intended for the 2 nights. I note that other western chain hotels give better value for money, in the region, as well.
9.2 Excellent
Pros: The staff makes a difference. Well trained and polite. Check in was easy and quick
Cons: Can feel that it’s an old building. Perhaps some light renovation and cleaning is required in the toilet
8.3 Excellent
Pros: The staff was super friendly and nice
Cons: Notjing
10.0 Excellent
Pros: Good location and excellent services
Cons: nothing
Centrally located in Hanoi, Movenpick Hotel Hanoi is within a 15-minute walk of St. Joseph's Cathedral and Hoan Kiem Lake. Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 4 meeting rooms available for events. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Centrally located in Hanoi's city center, Hilton Hanoi Opera places you in the hub of everything, from which you can enjoy the view of the iconic Hanoi Opera House day and night, walk to the city's top-rated attractions, points of interest or meet up with your business partners in the heart of Hanoi's CBD. The multi-award winning hotel features Vietnamese-styled rooms, versatile meeting rooms, an array of restaurants, a business center, a fitness center, saunas, whirlpool and an outdoor pool. Stay in the Executive floors and enjoy complimentary Internet access, breakfast and refreshments in the Executive Lounge.
Overall 8.6 Excellent
Based on 3,007 reviews
All Reviews
- All Reviews
- Families
- Business
- Couples
- Solo
Excellent
10.0
Pros: Room was great and the breakfast buffet was wonderful.
Excellent
9.6
Pros: Front desk very helpful, organised 2 rooms with ealry check in. Excelent staff!
Okay
4.6
Pros: The beds are really comfortable
Excellent
9.2
Pros: Well warm welcome
Good
7.1
Pros: The staff where helpful
Mediocre
3.3
Pros: Nothing at all. Worst stay by far.
Good
6.7
Pros: Great staff, very helpful. Great position ¹
Excellent
10.0
Pros: Friendly staff, comfortable rooms
Excellent
8.0
Pros: Great Service and friendly staff
Great Location
Beautiful lobby
Excellent
9.2
Pros: Superb location
Okay
4.6
Pros: Location
Excellent
10.0
Pros: The breakfast was great, I liked the juices that could be produced
Details
Reviews
Overall 8.6 Excellent
Based on 3,007 reviews
Location
9.5
Breakfast
8.8
Comfort
8.4
Service
8.4
Room
7.3
WiFi
6.7
Value
6.2
Bar
5.8
Amenities
5.4
Vibe
4.6
Location
9.4
Breakfast
8.8
Comfort
8.6
Service
8.5
Room
7.1
Cleanliness
6.8
Value
6.6
Amenities
4.9
Vibe
3.6
Location
9.3
Breakfast
8.8
Service
8.4
Room
6.5
Value
5.9
Amenities
5.1
Vibe
4.2
Location
9.5
Breakfast
8.9
Comfort
8.5
Service
7.9
Room
6.7
Vibe
4.1
Location
9.5
Service
8.7
Breakfast
8.7
Comfort
8.6
Room
6.9
Amenities
5.4
Vibe
4.2
10.0 Excellent
Pros: Room was great and the breakfast buffet was wonderful.
Cons:
9.6 Excellent
Pros: Front desk very helpful, organised 2 rooms with ealry check in. Excelent staff!
Cons:
4.6 Okay
Pros: The beds are really comfortable
Cons: Didn’t meet my expectations the lobby is 5 star but the room was not felt very outdated the swimming pool is a lot smaller than the pictures make it look . Also why is there need for deposit and service charge why can’t you just pay the price that I booked and the mini bar and food is to expensive . Won’t be returning as you can get so much more for your money
9.2 Excellent
Pros: Well warm welcome
Cons: Cocktails prices
7.1 Good
Pros: The staff where helpful
Cons: Outdoor pool are a very pot , also areas outside the bar area need upgrade Rooms are tired
3.3 Mediocre
Pros: Nothing at all. Worst stay by far.
Cons: To be honest i did not liked anything about the hotel, except the location. It was my worst stays till yet. Me n my partner are business travellers and have stayed in almost all good brands for 5stars and 7stars in many countries. Truly this Hilton Hanoi is by far the worst. Firstly, when we reached no bell boy came to receive, so we had to carry our luggage ourselves. Staff at reception was very blunt. Vietnam hotels and people are known for their wonderful hospitality. Hilton did not offer any. Our stay was much better last time when we stayed in boutique 4 star hotels in Hanoi. They offered such a warm welcome and full attention and i was truly amazed by the hospitality. During checkout when we mentioned all this as a feedback, still no bellboy came to get the luggage and escort us to the car. Secondly, rooms were old and even the dustbins were in poor condition. Carpets damp. Thirdly, last room dining can be ordered till 10pm which is not expected in such brands. 5 star hotels maintain some standards which Hilton Hanoi did not. Worst services n much worse the hospitality.
6.7 Good
Pros: Great staff, very helpful. Great position ¹
Cons: The room need to be renewed, even the running belt in the gym need to be replaced
10.0 Excellent
Pros: Friendly staff, comfortable rooms
Cons:
8.0 Excellent
Pros: Great Service and friendly staff
Great Location
Beautiful lobby
Cons: It didn't feel like a five star hotel when I was in the room. It wasn't bad but not like a five star hotel.
9.2 Excellent
Pros: Superb location
Cons: The air-conditioning sounds a bit creepy to me
4.6 Okay
Pros: Location
Cons: Too old
10.0 Excellent
Pros: The breakfast was great, I liked the juices that could be produced
Cons:
Centrally located in Hanoi's city center, Hilton Hanoi Opera places you in the hub of everything, from which you can enjoy the view of the iconic Hanoi Opera House day and night, walk to the city's top-rated attractions, points of interest or meet up with your business partners in the heart of Hanoi's CBD. The multi-award winning hotel features Vietnamese-styled rooms, versatile meeting rooms, an array of restaurants, a business center, a fitness center, saunas, whirlpool and an outdoor pool. Stay in the Executive floors and enjoy complimentary Internet access, breakfast and refreshments in the Executive Lounge.
With a stay at The Palmy Hotel & Spa, you'll be centrally located in Hanoi, steps from Hoan Kiem Lake and 5 minutes by foot from Thang Long Water Puppet Theatre. Featured amenities include complimentary wired Internet access, a computer station, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
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Overall 8.6 Excellent
Based on 1,335 reviews
All Reviews
- All Reviews
- Couples
- Families
- Solo
- Business
Good
7.9
Pros: Not applicable
Good
7.5
Pros: The hotel was in a perfect location. The breakfast was below my expectations and could offer better variety for vegetarian diet. Given the location and comparatively low cost overall I was satisfied with the choice.
Excellent
10.0
Pros: Very nice hotel great staff location and comforts in the room
Okay
4.6
Pros: The location of this hotel was good.
Excellent
10.0
Pros: There is no King size bed as advertised. Everything is good
Excellent
8.8
Pros: The room was ok, comfortable. Staffs are all friendly and helpful. Breakfast was amazing.
Excellent
10.0
Pros: Good location, quiet place, close to downtown.
Excellent
10.0
Pros: Lean and comfortable. No windows but wasn’t in room except to sleep anyway. Good size and huge bed. The breakfast buffet was very good with a choice of Vietnamese and western foods. The staff, in particular the day staff and the day manager were very helpful and friendly and welcoming and went out of their way to ensure a great visit to a city they were very proud of.
Excellent
10.0
Pros: The staff were very helpful and keen to make our stay as enjoyable as possible The breakfast was very enjoyable and a wide selection of options
Excellent
9.6
Pros: Near the lake area.
Excellent
8.3
Pros: The property is in a good location. The staff are very friendly and always happy to help. The room was big and had a nice shower and good facilities (safe, kettle etc as well as good shower and washing facilities. It is very boutique!
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Details
Reviews
Overall 8.6 Excellent
Based on 1,335 reviews
Location
9.7
Service
9.1
Breakfast
8.5
WiFi
7.1
Room
6.3
Location
9.8
Service
9.3
Breakfast
8.4
Comfort
6.0
Room
5.9
Location
9.8
Service
9.3
Room
5.7
Location
9.8
Service
9.1
Room
5.5
Room
5.4
7.9 Good
Pros: Not applicable
Cons: Nothing in particular.
7.5 Good
Pros: The hotel was in a perfect location. The breakfast was below my expectations and could offer better variety for vegetarian diet. Given the location and comparatively low cost overall I was satisfied with the choice.
Cons:
10.0 Excellent
Pros: Very nice hotel great staff location and comforts in the room
Cons: Hard to find anything but the shower is it the best
4.6 Okay
Pros: The location of this hotel was good.
Cons: Surprisingly very disappointed. From the moment we checked in to the moment the driver which was instructed numerous times on which terminal to go to still dropped us at the wrong one. Very unhelpful. Staff not accommodating at all. Wouldn’t recommend anyone to go here for the price you pay and the lack of service you receive, in comparison to other hotels with the same number of stars. In addition the plumbing in our bathroom was extremely poor.
10.0 Excellent
Pros: There is no King size bed as advertised. Everything is good
Cons:
8.8 Excellent
Pros: The room was ok, comfortable. Staffs are all friendly and helpful. Breakfast was amazing.
Cons: The only was the bathroom. It was not very clean, the shower was mold and water pressure was quite weak.
10.0 Excellent
Pros: Good location, quiet place, close to downtown.
Cons:
10.0 Excellent
Pros: Lean and comfortable. No windows but wasn’t in room except to sleep anyway. Good size and huge bed. The breakfast buffet was very good with a choice of Vietnamese and western foods. The staff, in particular the day staff and the day manager were very helpful and friendly and welcoming and went out of their way to ensure a great visit to a city they were very proud of.
Cons: Nothing
10.0 Excellent
Pros: The staff were very helpful and keen to make our stay as enjoyable as possible The breakfast was very enjoyable and a wide selection of options
Cons: Nothing
9.6 Excellent
Pros: Near the lake area.
Cons: Nothing
8.3 Excellent
Pros: The property is in a good location. The staff are very friendly and always happy to help. The room was big and had a nice shower and good facilities (safe, kettle etc as well as good shower and washing facilities. It is very boutique!
Cons: I read that they had fitness lockers, and I was under the assumption that there was a gym and/or a pool due to the fact that it had spa in the hotel title. This is not the case. Whilst it is my own fault for not enquiring, I just want to make people aware! The closest gym and pool we found was at the army hotel (about a 20 minute walk) and it cost 200 k dong a day each! Additionally if you end up in a room like we did which has a connecting door to another room, it can be very noisy as it’s not a thick or well sound proofed door! I was hoping that going for a more expensive boutique hotel would mean it would be a bit quieter but this was not the case!
With a stay at The Palmy Hotel & Spa, you'll be centrally located in Hanoi, steps from Hoan Kiem Lake and 5 minutes by foot from Thang Long Water Puppet Theatre. Featured amenities include complimentary wired Internet access, a computer station, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
The 5-star Hotel de l'Opera Hanoi is located in the center of Hanoi, close to the Opera House. Just 3 minutes walk from Hoan Kiem Lake and the Old Quarter, the 107 rooms and suites are a sanctuary of comfort, with hand picked luxurious amenities and 21st Century technology. Restaurants, bar, four-season swimming pool and free WIFI combine to deliver memorable operatic moments for both business and leisure travellers.
Overall 8.5 Excellent
Based on 2,607 reviews
All Reviews
- All Reviews
- Couples
- Business
- Families
- Solo
Excellent
10.0
Pros: The room was spacious and luxurious. The bed was large and soft. The staff were very attentive and helpful .
Excellent
9.6
Pros: Location is great. The room is good.
Excellent
10.0
Pros: Great in all aspects - location , staff and facilities. Breakfast was 5 stars!
Excellent
9.2
Pros: After traveling all over, sleeping on some cardboard hard beds, and enduring a five hour bus journey, falling into the king size bed was a heavenly sleeping experience. The room was super quiet, the bed super comfortable, and the shower was the nicest I have ever used. The modern decor was cool. The hotel was walking distance from Hoan Kiem Lake, and lots of exciting things in the area.
Excellent
9.1
Pros: Nice hotel and very comfortable beds. Staff is friendly. Our first room smelled like a smoking room and we were able to change without any issue. Breakfast is good for the price (USd 25 for a couple, but think was a promotion). Pool is small but ok, fitness basic. Maintenance is ok but could be better.
Excellent
8.8
Pros: I thought the location was amazing !!! The look of the hotel is beautiful and the service was superb, really friendly, professional and helpful. I also met the Manager a Frenchman called Adrien when I checked in who was really helpful and polite which set the tone for a nice stay. The initial design of the decor was also very good and I liked the design of the lobby bar.
Excellent
9.6
Pros: Ms Pham the Front Office Manager is excellent
Excellent
8.8
Pros: Perfect position, in the city centre of Hanoi. Close to the Old Quarter, the heath of Hanoi. Room very comfortable and top level staff. Highly recommended
Excellent
9.6
Pros: Location perfect for old town
Excellent
9.6
Pros: Loved the room and the facilities. Breakfast was nice and the location the hotel is great! The room is very impressive and we loved the facilities in the room. I purchased a sim card (10GB data per day apparently, which I didn't believe) from the concierge for approx 14 EUR. The data on the card lasted my full 3 week stay in Vietnam! Thank you to the super concierge!
Excellent
10.0
Pros: Lovely hotel, clean rooms, comfy beds, great buffet breakfast.
Details
Reviews
Overall 8.5 Excellent
Based on 2,607 reviews
Location
9.7
Service
9.2
Breakfast
8.4
Vibe
7.9
Room
7.4
Value
6.4
Cleanliness
5.9
WiFi
5.8
Location
9.6
Service
9.3
Breakfast
8.7
Room
7.8
Vibe
7.5
Cleanliness
6.2
Location
9.7
Service
8.7
Breakfast
7.9
Value
6.3
Room
6.1
Amenities
6.0
Cleanliness
5.9
Comfort
4.9
Location
9.5
Bar
9.4
Service
9.2
Breakfast
8.6
Vibe
7.7
Room
7.6
Comfort
7.1
Value
6.5
Cleanliness
5.8
Location
9.7
Service
9.1
Comfort
7.5
Room
7.2
Cleanliness
5.8
10.0 Excellent
Pros: The room was spacious and luxurious. The bed was large and soft. The staff were very attentive and helpful .
Cons:
9.6 Excellent
Pros: Location is great. The room is good.
Cons: While we stayed the air con of dining room had problem and the breakfast time was unpleasant
10.0 Excellent
Pros: Great in all aspects - location , staff and facilities. Breakfast was 5 stars!
Cons: Nothing!
9.2 Excellent
Pros: After traveling all over, sleeping on some cardboard hard beds, and enduring a five hour bus journey, falling into the king size bed was a heavenly sleeping experience. The room was super quiet, the bed super comfortable, and the shower was the nicest I have ever used. The modern decor was cool. The hotel was walking distance from Hoan Kiem Lake, and lots of exciting things in the area.
Cons: The hallways didn't seem to live up to 5 star status. The carpet seemed old, and there were lots of scrapes and marks on the walls. There were like 8 million light switches in the room, and it was a bit confusing to figure out which ones did what. The toilet flushing was a little fickle. In the description, it said the room would have a courtyard or city view. I e-mailed to ask for a city view, and got a response saying they would get us one. However, when we arrived it was a courtyard view. I'm sure the buffet breakfast was excellent, but $20 per person seemed a bit steep. It'd be nice if they offered some kind of complimentary meal. This was a really nice place, but maybe didn't quite live up to our expectation of what a 5 star hotel would be.
9.1 Excellent
Pros: Nice hotel and very comfortable beds. Staff is friendly. Our first room smelled like a smoking room and we were able to change without any issue. Breakfast is good for the price (USd 25 for a couple, but think was a promotion). Pool is small but ok, fitness basic. Maintenance is ok but could be better.
Cons: Not really something to complain, good hotel
8.8 Excellent
Pros: I thought the location was amazing !!! The look of the hotel is beautiful and the service was superb, really friendly, professional and helpful. I also met the Manager a Frenchman called Adrien when I checked in who was really helpful and polite which set the tone for a nice stay. The initial design of the decor was also very good and I liked the design of the lobby bar.
Cons: It was rather hot, there seemed to be some problem with the AC units so they were using lots of electric fans which is not what you expect from an Accor M Gallery (I am a platinum member). I also felt that the property could do with some investment in the facilities as it is looking a little tired around the edges.
9.6 Excellent
Pros: Ms Pham the Front Office Manager is excellent
Cons:
8.8 Excellent
Pros: Perfect position, in the city centre of Hanoi. Close to the Old Quarter, the heath of Hanoi. Room very comfortable and top level staff. Highly recommended
Cons:
9.6 Excellent
Pros: Location perfect for old town
Cons:
9.6 Excellent
Pros: Loved the room and the facilities. Breakfast was nice and the location the hotel is great! The room is very impressive and we loved the facilities in the room. I purchased a sim card (10GB data per day apparently, which I didn't believe) from the concierge for approx 14 EUR. The data on the card lasted my full 3 week stay in Vietnam! Thank you to the super concierge!
Cons: The bed was really soft and I developed back-ache. We asked for a late check-out, but unfortunately the hotel could not accommodate us with this even though we had booked 2 rooms. Irrespective, they made the spa facilities available to us to shower and freshen up before departure.
10.0 Excellent
Pros: Lovely hotel, clean rooms, comfy beds, great buffet breakfast.
Cons:
The 5-star Hotel de l'Opera Hanoi is located in the center of Hanoi, close to the Opera House. Just 3 minutes walk from Hoan Kiem Lake and the Old Quarter, the 107 rooms and suites are a sanctuary of comfort, with hand picked luxurious amenities and 21st Century technology. Restaurants, bar, four-season swimming pool and free WIFI combine to deliver memorable operatic moments for both business and leisure travellers.
The Pullman Hanoi recently metamorphosed into one of the city's premiere business hotels - close to corporate headquarters and government offices, an easy 10-minute drive to the charm of Old Quarter. Ideal for work meetings, equally well-suited for socialising, with all-day dining at La Cheminee restaurant and panoramic views from the upper floors.
Overall 8.4 Excellent
Based on 3,903 reviews
All Reviews
- All Reviews
- Business
- Couples
- Families
- Solo
Excellent
9.2
Excellent
10.0
Pros: Most of the staffs are friendly and efficient. The breakfast is abundant and delicious. The location is quite convenient to the shopping center or historical sceneries. I will choose this hotel when I go to Hanoi again.
Good
6.8
Pros: The bed was comfortable
Okay
5.8
Pros: The spa staff were extremely nice
Excellent
10.0
Pros: The staff were very accommodating to every need that comes with having 3 kids in tow. Adjoining rooms were a great plus.
Excellent
10.0
Pros: After getting out of hospital, the assistant manager upgraded us to the suite on the 6th floor, this was amazing and as I had to rest before flying, a few days in this room did me wonders. We truly appreciated the personal service and amazing help from all staff concerned ensuring our stay was comfortable as possibly.
Excellent
9.6
Pros: Very well maintained rooms and always clean
Excellent
9.2
Pros: Very cozy and comfortable room. Very nice staff and amazing breakfast.
Excellent
8.8
Pros: Breakfast and clean/grand hotel appearance. Good price and value
Good
7.1
Pros: Room is clean and staff are very polite. Checking out was a breeze.
Good
7.5
Pros: Good amentities, clean
Excellent
10.0
Pros: Location was amazing and it was the best breakfast i had in Vietnam
Details
Reviews
Overall 8.4 Excellent
Based on 3,903 reviews
Breakfast
9.2
Service
8.5
Location
7.7
WiFi
7.6
Food
7.1
Cleanliness
6.8
Room
6.7
Value
6.5
Amenities
5.6
Vibe
5.2
Breakfast
9.1
Service
8.3
Location
7.7
WiFi
7.1
Value
6.6
Food
6.6
Room
6.4
Comfort
6.2
Amenities
5.3
Vibe
4.8
Breakfast
9.4
Service
8.9
Value
7.3
Location
7.0
Cleanliness
6.7
Room
6.7
Amenities
6.4
Vibe
5.4
Breakfast
9.3
Service
8.7
Location
8.1
Cleanliness
6.7
Value
6.6
Room
6.3
Amenities
5.1
Vibe
4.3
Breakfast
9.3
Service
8.8
Location
7.9
Cleanliness
7.0
Room
6.3
Vibe
4.5
9.2 Excellent
Pros:
Cons: No tour operators would pickup or drop off
10.0 Excellent
Pros: Most of the staffs are friendly and efficient. The breakfast is abundant and delicious. The location is quite convenient to the shopping center or historical sceneries. I will choose this hotel when I go to Hanoi again.
Cons: I have checked in two rooms (room 1403 and 714) on August 6th. And on August 7th, the receptionist Miss Ha checked in my third room (for my elder sister) at around 11:00 A.M. She told me that the room is not available yet, I said, Okay, my sister could wait in my mother's room (Room 1403 which has been checked in on August 6th) and I told her to try to get a clean room earlier. At the same time, I told her to send the luggages to room 1403. However, we waited till 14:05, there is no message of room or the luggages. I called her, she said the room will be ready in 5 minutes and she would ask her colleague to send the room key to 1403. Can you image there isn't even one clean room in past three hours? Ten minutes later, there is no key. I went downstairs to the front desk and pushed her to give me the room personally. Let's talk about the luggages. At 11:00 A.M., I have told her to send the luggages to room 1403, 14:05 the luggages are still at the concierge. I pushed her to send them to the room in the phone, then 14:15, the luggages are still at the concierge. 14:15 I went to the front desk to push her, she promised me to send the luggages immediately. Then twenty minutes later, no one touches the luggages. And when I went to the front desk to check what happened. The receptionist told me that Miss Ha got off work just now and has left! And she even didn't tell her colleague to send the luggages to my room before she left. I turned to the luggages to pick up them to the room by myself. At this time, the bellman saw and helped me to send all the luggages to the room with high efficiency. I have been staying in Pullman Hanoi for many years. It's first time for me to meet such staff as Miss Ha!
6.8 Good
Pros: The bed was comfortable
Cons: Need to do something to improve the checking in process
5.8 Okay
Pros: The spa staff were extremely nice
Cons: Check in staff totally unhelpful Will never stay in a Pullman hotel again And would not recommend it to anyone else
10.0 Excellent
Pros: The staff were very accommodating to every need that comes with having 3 kids in tow. Adjoining rooms were a great plus.
Cons: Some of the guests were smoking on our floor which made our room smell.
10.0 Excellent
Pros: After getting out of hospital, the assistant manager upgraded us to the suite on the 6th floor, this was amazing and as I had to rest before flying, a few days in this room did me wonders. We truly appreciated the personal service and amazing help from all staff concerned ensuring our stay was comfortable as possibly.
Cons:
9.6 Excellent
Pros: Very well maintained rooms and always clean
Cons:
9.2 Excellent
Pros: Very cozy and comfortable room. Very nice staff and amazing breakfast.
Cons: A bit far from the center of Hanoi.
8.8 Excellent
Pros: Breakfast and clean/grand hotel appearance. Good price and value
Cons: Location could be more central for tourist activity, but this isn’t an issue given cheap Ubers/taxis
7.1 Good
Pros: Room is clean and staff are very polite. Checking out was a breeze.
Cons: The hotel is getting rather old and may not be worth continuously charging at this rate, without a renovation anytime soon. I was not provided an invoice/receipt during checkout. I remembered too late, while on the way to the airport.
7.5 Good
Pros: Good amentities, clean
Cons: price is a lil bit too high
10.0 Excellent
Pros: Location was amazing and it was the best breakfast i had in Vietnam
Cons: The staff where amazing very polite and professional
The Pullman Hanoi recently metamorphosed into one of the city's premiere business hotels - close to corporate headquarters and government offices, an easy 10-minute drive to the charm of Old Quarter. Ideal for work meetings, equally well-suited for socialising, with all-day dining at La Cheminee restaurant and panoramic views from the upper floors.
Golden Cyclo Hotel is centrally located in Hanoi, a 4-minute walk from Hang Da Market and 8 minutes by foot from St. Joseph's Cathedral. Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
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Overall 8.4 Excellent
Based on 186 reviews
All Reviews
- All Reviews
Okay
5.8
Pros: The hotel location is great. It's about a ten minute walk to the lake and it's a two min walk to train street etc. The staff were friendly and always helpful.
Excellent
8.3
Pros: Great staff
Excellent
9.6
Pros: The staff were so lovely all the time from check in to check out. This was my first time travelling alone in Asia and I felt very safe.
Okay
4.2
Excellent
9.6
Pros: The hotel staff is just great. So friendly and helpful. I travel a lot for both work and vacation, but never experienced it at this level. It is a nice small, nicely decorated hotel in the center of the old quarter.
Excellent
10.0
Pros: great stay here , staff where fantastic ! So helpful ! Rooms were very clean and comfortable .. great location for visiting all the attractions,bars and restaurants nearby and within walking distance . Would stay here again without doubt .. good breakfast selection and worth getting up early for ! Would recommend staying here as it has the personal touch not found with some of the bigger places .. big thanks to all the staff for making our stay a great experience .
Good
7.5
Pros: We had great reception Jerry, helped us a lot from the moment we checked in. Breakfast range is decent, staff are very welcoming!
Good
7.9
Pros: Location was fantastic, staff were friendly and the terrace filled with bonsai’s was amazing
Excellent
9.2
Pros: I really like the location of the hotel as well as the gym in the hotel. I also found that the cleanliness of the hotel was excellent.
Excellent
8.3
Pros: Location of the Hotel is excellent; everything is reachable by walking. The breakfast though was not as expected, not enough to choose from at the buffet and amazingly they had the worst coffee I had tasted in Hanoi. Luckily there are coffee shops every couple of meters in the surrounding area so not a big issue.
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Details
Reviews
Overall 8.4 Excellent
Based on 186 reviews
WiFi
10.0
Service
9.6
Location
9.6
Value
9.4
Breakfast
9.0
Cleanliness
7.1
Room
6.5
Food
6.4
5.8 Okay
Pros: The hotel location is great. It's about a ten minute walk to the lake and it's a two min walk to train street etc. The staff were friendly and always helpful.
Cons: The breakfast was poor. There was very little variety and as a result we ate breakfast elsewhere nearly everyday. The breakfast timings are poor too. Breakfast runs from 6am to 9am. The room was small, despite being a suite. The furnishings were dated and the room was quite dirty. The room was also damp.
8.3 Excellent
Pros: Great staff
Cons:
9.6 Excellent
Pros: The staff were so lovely all the time from check in to check out. This was my first time travelling alone in Asia and I felt very safe.
Cons: A little more scrubbing in the bathroom around the walls and floor is due. And the hot water takes a little time to kick in, luckily I didn’t really need it as it was so hot at this time.
4.2 Okay
Pros:
Cons: I can hear mouse. kettle is dirty
9.6 Excellent
Pros: The hotel staff is just great. So friendly and helpful. I travel a lot for both work and vacation, but never experienced it at this level. It is a nice small, nicely decorated hotel in the center of the old quarter.
Cons: The rooms are very nice. If I had to mention one thing here is probably the bathroom. Compared to the rest of the room it is a bit less.
10.0 Excellent
Pros: great stay here , staff where fantastic ! So helpful ! Rooms were very clean and comfortable .. great location for visiting all the attractions,bars and restaurants nearby and within walking distance . Would stay here again without doubt .. good breakfast selection and worth getting up early for ! Would recommend staying here as it has the personal touch not found with some of the bigger places .. big thanks to all the staff for making our stay a great experience .
Cons:
7.5 Good
Pros: We had great reception Jerry, helped us a lot from the moment we checked in. Breakfast range is decent, staff are very welcoming!
Cons: Facilities are relatively old, no window anywhere feels a bit depress. Overall, will recommend for value for money!
7.9 Good
Pros: Location was fantastic, staff were friendly and the terrace filled with bonsai’s was amazing
Cons: Room didn’t have shower gel/ soap when we first arrived but after cleaning the next morning they re stocked
9.2 Excellent
Pros: I really like the location of the hotel as well as the gym in the hotel. I also found that the cleanliness of the hotel was excellent.
Cons: The location is a 20 minutes walk away from the city center, so be prepared to walk!
8.3 Excellent
Pros: Location of the Hotel is excellent; everything is reachable by walking. The breakfast though was not as expected, not enough to choose from at the buffet and amazingly they had the worst coffee I had tasted in Hanoi. Luckily there are coffee shops every couple of meters in the surrounding area so not a big issue.
Cons: Breakfast, not much to chose from, horrible coffee and the breakfast time from 6am to 9am is a bit early while on holidays - they should extend at least till 10am. Another issue was that the housekeeping staff left 2 times the balcony door unlocked which is not nice considering I extra told them to lock after cleaning as it was a shared balcony.
Golden Cyclo Hotel is centrally located in Hanoi, a 4-minute walk from Hang Da Market and 8 minutes by foot from St. Joseph's Cathedral. Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Conveniently located in Hanoi's CBD, Hilton Garden Inn Hanoi is within walking distance of Hanoi Opera House, Hanoi Old Quarter, Hoan Kiem Lake and Trang Tien shopping center. The Hilton Garden Inn Hanoi hotel is the ideal choice for both business and leisure travelers looking for Hilton accommodations in central Hanoi at an affordable price. Featuring modern design, the guest rooms are well-equipped with separate work table, ergonomic chair, Hilton Garden Inn Sleep System bed, 32-inch HDTV and complimentary internet access. Self-service laundry room, fitness center, 24-hour business center, spa and 24-hour Pavilion Pantry are available for your convenience.
Overall 8.3 Excellent
Based on 816 reviews
All Reviews
- All Reviews
- Business
- Couples
Excellent
9.2
Pros: Great location
Good
7.5
Pros: Hotel is small but very comfortable
Okay
5.7
Pros: Front desk was great, facility and food was not, to me it's below Hilton Standard, most people stay there are business traveler. The first night we arrived the bed sheet and pillow wasn't change, we could still smell the person that slept there before. if you plan to stay 1 or 2 nights I guess it's OK
Good
6.7
Pros: Probably the food for breakfast. Few are great especially waffle.
Excellent
9.6
Pros: Very good location, there's famous local restaurant just 2 minsutes walk from hotel. Hoan Kiem Lake just 10 mins walk, and St Joseph Church just 15 mins walk from Hotel. and the restaurant that Obama visited Bun Cha Huong Lien just 3 mins walk.
Okay
5.8
Pros: Location
Good
6.3
Pros: Only the wfi was excellent, and breakfast is okay.
Good
7.9
Pros: Very nice location
Okay
5.0
Excellent
8.8
Pros: Clean, good location and friendly
Excellent
9.6
Pros: I loved a buffet breakfast.
Details
Reviews
Overall 8.3 Excellent
Based on 816 reviews
Location
9.0
Breakfast
9.0
Cleanliness
8.8
Service
8.3
Room
7.4
Value
7.1
WiFi
6.7
Vibe
4.9
Amenities
4.2
Location
8.9
Breakfast
8.9
Service
8.1
Value
6.8
Room
6.4
Vibe
4.7
Location
9.0
Breakfast
8.8
Room
6.9
9.2 Excellent
Pros: Great location
Cons: No smoking room
7.5 Good
Pros: Hotel is small but very comfortable
Cons: The room size and cleanliness are very goodr
5.7 Okay
Pros: Front desk was great, facility and food was not, to me it's below Hilton Standard, most people stay there are business traveler. The first night we arrived the bed sheet and pillow wasn't change, we could still smell the person that slept there before. if you plan to stay 1 or 2 nights I guess it's OK
Cons: Everything, except front desk ladies staff, they were very helpful.
6.7 Good
Pros: Probably the food for breakfast. Few are great especially waffle.
Cons: The heat of water. The comfort of pillows. The hospitality of front male staff. Also, the stuff in bathroom. Not even a glass provided.
9.6 Excellent
Pros: Very good location, there's famous local restaurant just 2 minsutes walk from hotel. Hoan Kiem Lake just 10 mins walk, and St Joseph Church just 15 mins walk from Hotel. and the restaurant that Obama visited Bun Cha Huong Lien just 3 mins walk.
Cons:
5.8 Okay
Pros: Location
Cons: Service
6.3 Good
Pros: Only the wfi was excellent, and breakfast is okay.
Cons: I am a regular traveller, comparing other hotels staff and amenities it was not par for the standard. I feel the Hilton name also disgraced.
7.9 Good
Pros: Very nice location
Cons: Always the same. breadfast
5.0 Okay
Pros:
Cons: Not too close to the Old Quarter. Staff did not tell us that we should use complimentary wifi and not internet and we were charged with a bill of R900.
8.8 Excellent
Pros: Clean, good location and friendly
Cons:
9.6 Excellent
Pros: I loved a buffet breakfast.
Cons:
Conveniently located in Hanoi's CBD, Hilton Garden Inn Hanoi is within walking distance of Hanoi Opera House, Hanoi Old Quarter, Hoan Kiem Lake and Trang Tien shopping center. The Hilton Garden Inn Hanoi hotel is the ideal choice for both business and leisure travelers looking for Hilton accommodations in central Hanoi at an affordable price. Featuring modern design, the guest rooms are well-equipped with separate work table, ergonomic chair, Hilton Garden Inn Sleep System bed, 32-inch HDTV and complimentary internet access. Self-service laundry room, fitness center, 24-hour business center, spa and 24-hour Pavilion Pantry are available for your convenience.
A stay at Kingly Hotel places you in the heart of Hanoi, steps from Thang Long Water Puppet Theatre and Hoan Kiem Lake. Featured amenities include complimentary wired Internet access, a computer station, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.
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Overall 7.6 Good
Based on 109 reviews
All Reviews
- All Reviews
Excellent
9.2
Pros: Location
Excellent
10.0
Pros: Beautiful rooms and service. When our Halong Bay Trip was postponed due to poor weather they extended our stay at the same rate.
Excellent
10.0
Pros: It was such a good time, we liked everything. The people are very nice and helpful!
Excellent
8.8
Pros: Staff so friendly and have a good service If have a chance go to hanoi i will choose to stay here...
Excellent
9.2
Pros: Great location and fantastic value for money. The rooms were clean and comfortable and the staff fantastic, couldn't be more helpful.
Excellent
10.0
Pros: Larger room and clean. Staff friendly. Very reasonable prices compared with other hotels in the area.
Excellent
9.2
Pros: Good breakfast, cooked to order. Very friendly staff, all of them very helpful. Good location large room and nice bathroom. Very good value for money.
Excellent
9.6
Pros: good location
Good
7.5
Pros: Good location near to shopping stores ,restaurants, cafes and lake Good staff from reception to rooms service
Good
7.5
Pros: Comfortable stay, friendly staff and clean rooms.
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Details
Reviews
Overall 7.6 Good
Based on 109 reviews
Cleanliness
10.0
Location
9.6
Service
8.6
Room
8.0
Vibe
7.6
Comfort
7.5
Breakfast
6.4
9.2 Excellent
Pros: Location
Cons: Bathroom was outdated and pictures a bit misleading
10.0 Excellent
Pros: Beautiful rooms and service. When our Halong Bay Trip was postponed due to poor weather they extended our stay at the same rate.
Cons: If you stay above the 6th floor you will need to walk up the stairs but that is fine if you are fit and able.
10.0 Excellent
Pros: It was such a good time, we liked everything. The people are very nice and helpful!
Cons:
8.8 Excellent
Pros: Staff so friendly and have a good service If have a chance go to hanoi i will choose to stay here...
Cons:
9.2 Excellent
Pros: Great location and fantastic value for money. The rooms were clean and comfortable and the staff fantastic, couldn't be more helpful.
Cons: The breakfast room is a little too small for the size of the hotel but we were happy to make a tray up and take to our room. decor not to everyones taste but so clean and value for money it didn't matter at all
10.0 Excellent
Pros: Larger room and clean. Staff friendly. Very reasonable prices compared with other hotels in the area.
Cons: Nothing
9.2 Excellent
Pros: Good breakfast, cooked to order. Very friendly staff, all of them very helpful. Good location large room and nice bathroom. Very good value for money.
Cons: Bed was quite hard. Only complaint.
9.6 Excellent
Pros: good location
Cons:
7.5 Good
Pros: Good location near to shopping stores ,restaurants, cafes and lake Good staff from reception to rooms service
Cons:
7.5 Good
Pros: Comfortable stay, friendly staff and clean rooms.
Cons:
A stay at Kingly Hotel places you in the heart of Hanoi, steps from Thang Long Water Puppet Theatre and Hoan Kiem Lake. Featured amenities include complimentary wired Internet access, a computer station, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.
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