Book Hertz car rentals in Cleveland

Reviews for Hertz in Cleveland

Recent reviews

Traveler rating

Wonderful

7

Very good

2

Good

1

Okay

1

Fair

0

Mediocre

0

Poor

15

2.0

Reserved a small 34$/day car from pickup in downtown Cleveland. Had to Uber there to have them tell me all they had were Escalades for 150$/day. Then I had to Uber home with no time to go to another location to pick up a different car. Waste of time, terrible service once I got to the location. Will never go through Hertz.Reviewed 13 Sep. 2023

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2.0

They had no cars and left me stranded! Had to pay an extra $100 at Avis at the airportReviewed 4 Jun. 2023

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2.0

I booked a car and showed up and they had no cars available.Reviewed 21 May 2023

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10.0

Great service. Quick and easy. Clean carReviewed 31 Jan. 2023

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2.0

There are not enough words in this space to explain my horrible and beyond frustrating experience renting a car in Cleveland (airport area) through Hertz. The rental process via Kayak was fine. However, if you ever have a problem with a service booked through Kayak, there is no help from Kayak. Period. This will also be the last time I use Kayak due to their lack of customer service. From the Hertz standpoint, I was told three times by the phone rep that I had to pick up my car at the airport location, which was not near where I thought I had to pick it up (downtown). He insisted. So I went to the airport location to get the car only to be told I had to go downtown. I told them the phone rep insisted I come to the airport even though I was willing, and thought I would go to the downtown location. They said they can't rent a car to me unless I paid a nearly $700 additional fee because I had prepaid for my rental. What does that have to do with anything? Then I was told that I couldn't pick up downtown because their office is in fact closed. I asked why Hertz allowed me to book from an office that wouldn't be open the day I needed to get the car, and confirmed to me it would be available. I was told "It happens all the time and we don't know why." A very long, frustrating time later, and after speaking with two local counter reps and two phone reps, I was able to rent the car from the airport location but told I had to return it to the downtown location and not at the airport. When I returned it to the downtown location as instructed, the first thing out of the counter rep's mouth was "why didn't you just return it at the airport, it would be easier, you can do that you know." He did accept the return at his office and was pleasant. The biggest problem I had was at pick up and return with the phone reps, both who did not have very good English and didn't listen to me, or understand me, and were not willing to assist. No one ever answered a local office number. When I asked to speak to a manager on the national customer service line I was told there is no manager on duty because it was a Saturday. Really? Doubtful. Counter reps push the problem to the national call center, and vice versa. There is also a very big difference in how they treat pre-paid clients with on the spot bookings. Anyway, it was a really horrible experience and never again will I rent from Hertz. They don't know their head from their tail, and have no desire to rectify the problem THEY created, not me.Reviewed 14 Oct. 2022

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8.0

customer service at the counter was lacking at pickup location. No one was at the drop off location and had to search for them.Reviewed 29 Aug. 2022

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10.0

Check in and Check out was smooth and easy. Great attendant at Hertz facility made the whole process a great experience.Reviewed 3 Feb. 2022

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4.0

I thought I was picking up at the airport location but it turns out it was about 30 mins away. Seems like it would be a simple fix but I was told that because I booked through a third-party that Hertz couldn't do anything. Also, the vehicle had a strong smoke odor on the interior...not cool when you're traveling with family and small children.Reviewed 3 Jan. 2022

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2.0

The location closed before we could pick up the rental. We were not notified. We were not compensated. We had to pay for travel for that evening.Reviewed 29 Dec. 2021

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10.0

Nothing was wrong great workReviewed 25 Oct. 2021

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7.9

Great value for full size car. Thanks HertzReviewed 12 Oct. 2021

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1.9

They would not provide me the car and blamed me for having a reservation. Nuts!Reviewed 10 Oct. 2021

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• Has the Hertz rental car policy in Cleveland changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Cleveland?

  On average a rental car from Hertz in Cleveland costs C$ 47 per day.

• What is the most popular rental car from Hertz in Cleveland?

  Standard (Chevrolet Equinox or similar) is the most frequently booked rental car type from Hertz in Cleveland.

• How many car rental locations does Hertz have in Cleveland?

  Hertz has 3 rental locations in Cleveland. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Hopkins Intl airport (CLE)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Hopkins Intl airport (CLE)?

  Yes