Book Hertz car rentals in Durham

Reviews for Hertz in Durham

Recent reviews

Traveler rating

Wonderful

5

Very good

3

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

5

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friendly staffrented a car

car availablegreat experience

car was cleanpick up and drop

pick up the car

4.0

72.00 too much for 1 day of an old Nissan. Drove loud and hard, like a small tank. Was so glad to get my Honda back!Reviewed 6 Mar. 2023

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8.0

The office felt under-staffed.Reviewed 20 Feb. 2023

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10.0

Staff was friendly and helpful. The car was very clean and in good condition. Staff was also helpful when I wanted to extend the rental.Reviewed 8 Jul. 2022

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1.9

We rented a commercial van weeks prior to the pick up date, but the night before Hertz called and said they gave our van to Amazon and they did not have one available. We had to SCRAMBLE at the last minute to find something for the next day (we were hauling things to our son in SC from NC). We had already gotten time off work, got a pet sitter, and made all arrangements. This was a HUGE inconvenience!! We went with Penske truck, which was more room than we needed but we were stuck. I will NEVER use Hertz again!Reviewed 20 Sep. 2021

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3.9

when drop off place was closed? no one gave instructions what to do. had to call and wait 25 minutes to speak with someoneReviewed 16 Aug. 2021

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6.0

Pros:The staff was kind, efficient, and apologetic. The customer service reps were excellent.Cons:I reserved a minivan and didn’t get a minivan. This made our beach weekend drive horrendous with two car seats and three adults. They gave us a Yukon, so they meant well, but if you have two car seats, you know what I mean. It was unbearably uncomfortable.Reviewed 15 Jun. 2021

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6.0

Pros:OkayCons:Registered for a medium size car but got a small size carReviewed 27 May 2021

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2.0

Pros:Nothing. No rental happened.Cons:I came to get my rental and they had given my car (the last car on the lot) away! I was within the hour. There was NO notice that the timing would be any issue (they waited 30m and i was there 40m after the hour). I could not get my rental in a time I needed. I am extremely angry and disappointed at their behavior and the fact that none of that information was shared. Unacceptable on multiple fronts. This place should not be allowed to give out reservations that they cannot back up.Reviewed 15 May 2021

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8.0

Pros:Car controls, seat heating, steering wheel heating, and CarPlayCons:Sanitizing, washing the car from the outsideReviewed 19 Mar. 2021

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10.0

Pros:YesCons:It was fine.Reviewed 15 Mar. 2021

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2.0

Pros:N/aCons:Horrendous customer serviceReviewed 1 Mar. 2021

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10.0

Pros:The staff was so kind, patient, fast, and helpful. I was ao stressed today and my brain felt like it was moving so much slower than usual, but the staff member who helped me really changed my day for the better.Reviewed 20 Oct. 2020

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• Has the Hertz rental car policy in Durham changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Durham?

  Standard (Kia Soul or similar) is the most frequently booked rental car type from Hertz in Durham.

• How many car rental locations does Hertz have in Durham?

  Hertz has 3 rental locations in Durham. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Raleigh-Durham airport (RDU)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Raleigh-Durham airport (RDU)?

  Yes